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    Kaplansky Insurance - Brookline

    3.0 (29 reviews)
    Open 9:00 am - 5:00 pm

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    Services - Kaplansky Insurance - Brookline

    Car and truck insurance

    Homeowner or property

    Vehicle

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    7 months ago

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    5 months ago

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    4 years ago

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    5 years ago

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    4 years ago

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    13 years ago

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    5 years ago

    The customer service is really not good. I called three times over the last month, everytime the representative spoke rudely.

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    9 years ago

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    8 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    11 years ago

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    13 years ago

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    10 years ago

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    12 years ago

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    7 years ago

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    10 years ago

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    8 years ago

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    10 years ago

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    9 years ago

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    10 years ago

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    9 years ago

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    13 years ago

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    Ask the Community - Kaplansky Insurance - Brookline

    Review Highlights - Kaplansky Insurance - Brookline

    I spoke with Erin Clancy, and she was extremely helpful finding me the best car insurance quote that fit my needs.

    Mentioned in 2 reviews

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    Rapo & Jepsen Financial & Insurance Services

    Rapo & Jepsen Financial & Insurance Services

    (8 reviews)

    Allston/Brighton

    Insurance Company from Hell!!!…read more First of all, they "forget" to add that I am older than 26 years old and I had to pay more than $500 extra. Secondly, they twist and turn your account to make sure you pay more. When I caught them lying to me their representative was screaming using phrases like "it's a law", "according to a state" etc. Also, year ago I changed my bank account and asked them to charge a debit card they were charging on a monthly basis. A guy told me that he will switch it but month later R&J made an attempt to charge my old card. I got $35 penalty from the bank for overdrafting closed account. When I came to complain the same guy lied in my eyes telling that I never asked him to change debit card. It was obvious that we was trying to portray me as an immigrant who doesn't understand English. Anyway, I asked them to fix my information and it wasn't fixed again!!! Month later they made another attempt to charge my old debit card again and I got penalty fees again. Don't laugh but it happened on the third month as well! Only when I called their president and came to the office with a witness they got really scared and fixed everything in front of me. They even told me that all penalty fees will be refunded and they did it 3-4 month later (after I reminded them 4 or 5 times). One day I received $153 bill (when normally I pay around $95-$100) and I decided to switch insurance company. The same day they called me, apologized and told that mistake was fixed and I have to pay only $93. I cancelled anyway and now I am happy to pay $97 every month to another insurance company. Please remember, Rapo & Jepsen office located right in the middle of the area which populated with students and immigrants. Their reps screw people because they feel that student's don't have experience and immigrants just afraid and don't know many things. They love to use phrase "State Law" for a reason and without any reason. Also, they are getting really frustrated when customer know more than they expect or catch them lying. Easy to say, stay away from this dbags and frat boys!

    I came here wanting a simple renter's insurance policy. And that's what I got... or so I thought…read more I signed my application and was assured by their rep that I was immediately covered. After three months of receiving no bills from them, I gave them a call - and they had no record of any policy! Even worse, they were neither helpful nor apologetic. Avoid this place at all costs.

    Security Insurance Agency

    Security Insurance Agency

    (5 reviews)

    Brookline Village

    Dave saved me countless trips and wasted time at the RMV. I couldn't believe he was able to help me…read morewith out of state title transfer, MA registration/plates, local parking sticker and driver's license in addition to insurance.

    Dave at Security Insurance is definitely a character. I moved to Boston in 2000, got a car, and…read moreneeded insurance. Called around, got several quotes, all sounded decent. I liked Dave though- seemed like he knew the business very well, and would not mess around or nickel and dime me. Note to everyone reading this, Dave is a unique brand of friendly, definitely a character even for Boston standards. If you walk in thinking your new "best friend" will treat you with coffee and cookies, you're mistaken. You will walk in, he'll quickly want to know what you want, he'll give you a good deal and take care of you QUICKLY, and you're done. Don't even expect a "hello" or a "goodbye", ever. I found this treatment awesome. He doesn't mess around, which made me feel comfortable my insurance was in great hands. Another thing, if you stop and try to make conversation, he'll talk your ear off. Hates the government. Hates lawyers. Loves plants! What I really loved about Dave were two things. First, he remembers EVERYONE. Whenever I call, I swear he recognizes my voice or my caller ID number before I even speak. He often knows why I'm calling before I even tell him, and when I have a question, he gives me the answer quick. I think our average phone conversation lasts about 10 seconds. I was horrible at paying my bills on time. Dave *ALWAYS* called me and let me know my insurance was about to be cancelled, and I was able to give check info over the phone to avoid a cancellation. Whenever I failed to answer the phone, Dave kept calling and calling until I answered. Talk about a guy who cares. In 10 years, I never had my insurance cancelled or any issues, knowing Dave was taking care of me. (Dave, if you're reading this, thank you!) Ten years of insurance with Dave, and I couldn't have been happier. I recently moved from Boston to Austin, moved my registration, and his insurance is not valid for a vehicle registered in Texas. Sadly, I am leaving him as a happy customer. Sending the MA license plates back to Dave today, and I'm sure he'll return them to the RMV for me. I have recommended Dave to many friends over the years, and all of them have been happy. Even one friend who accidentally let his insurance expire with non-payment from another company, and needed new insurance to get his car out of impound. Dave took care of him, granted he needed 1 year of insurance payment up-front, but he took care of all the paperwork and most of the hassles with the RMV, so my friend could pick up his car that day. Dealing with MA car insurance can be a pain. I do recommend an agent that goes out of their way to help you when you need it, and I strongly believe this is the best place in the Boston back bay area.

    F.I. Patnode Insurance Agency

    F.I. Patnode Insurance Agency

    (10 reviews)

    I am writing to highly recommend Patnode Insurance Agency Inc. for outstanding customer service…read more When transferring my daughter's vehicle title to Massachusetts, the staff at Patnode went above and beyond to help. Everyone I spoke with was extremely knowledgeable and caring. They took the time to understand my needs and answer all questions thoroughly. The representative I initially worked with ensured a smooth transition. But any time I followed up with additional questions, another representative was also able to jump in and provide assistance. It was clear Patnode's priority is making each customer feel supported. From start to finish, the attentive service I received through multiple staff members is what really stood out. Paperwork was seamless thanks to their guidance. Small issues were addressed promptly so as not to delay the process. Patnode's friendly, solution-oriented team clearly works hard to deliver a consistently excellent experience. I would highly recommend them to anyone needing insurance or title assistance. Their customer service is exemplary. Sincerely, Angela L.

    I have used Patnode for many types of insurance policies for the last 10 years or so. This is what…read morean insurance agency should be - service-oriented and able to answer your questions when you call. As an extra-added bonus, they are a family-owned local business, which is the kind we all need to try to support as much as possible. Give them a try. You will not be disappointed. And...great location if you need to do errands or have breakfast or lunch!!

    Kaplansky Insurance - Brookline - homeinsurance - Updated May 2026

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