I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

This isn't even my insurance agency, though they're affiliated with my agent in some way that I…read moredon't quite understand. Anyway, the office is closer than my agent. I stopped by because I needed some help navigating an RMV procedure/forms. Not only was Alan happy to help me, he was full of useful advice and just generally very personable. I'm thankful for the patient, thorough help I received and left the office very impressed! Absolutely recommend!

Worst insurance agency ever!…read more I needed insurance same day, and at the time Massachusetts had an outdated requirement that auto insurance policies be received wet ink signed by an agent to be considered valid, so most of the better carriers (Progressive, Geico, Amica) were out of the question. I called to get a quote and was told if I wanted a policy that day I needed to head to the office in a hurry because the only agent there wanted to head out early (2pm on a weekday). This should have been my first clue! I got a policy and and paid the 20% down, as I didn't have $1000 in cash on me (no checks/no credit cards accepted here). When I called up a few weeks later to see where to send the rest of the $, the agent was completely rude and acted like I was an idiot for not knowing to send it to Encompass (his agency) instead of him. When it came time for renewal, I got a good laugh. Their offer for renewal was 175% the average of their competitors. $1400 for a policy I could get from Progressive for $800? DENIED! I switched, called to cancel and was hung up on once I told them I would not be renewing and was switching to Progressive. Ok, that's professional... If that were the end of it, they would be getting a 3-star review. Maybe 2 at the worst. Flash forward 9 months, I am receiving daily calls from CCS, their debt collection outsourcer. They never cancelled my policy and are hunting me down for $120 (first month's premium before they default-cancelled my policy). In the past 3 weeks I have had to call 6 different "divisions" of Encompass, all while getting morning & evening wake-up calls from CCS, to get this matter resolved, and each one of them keeps trying to push me back to Central Square, claiming it is the agent's responsibility to process my non-renewal. Agreed! Get him to do it then or drop him as an authorized agent! Bottom Line: Both Central Square and their agency (Encompass) are the worst insurance providers ever -- both on price and on service. The Massachusetts Commissioner of Insurance should shut these guys down!

Don Tripp is my insurance guy! He covers my assets…read more If you want to save money while ensuring you have the proper insurance protection, give Don the chance to look over your property and casualty coverage. He specializes in getting extra savings by consolidating your coverage with a single company. It worked for me! Give Don a call today and you'll be more secure and may save some money at the same time.

Registered on Yelp just to say I love this agency. They've never given me a bum steer when it…read morecomes to the insurance I need, and more importantly, don't need. Good job guys!

Dependable, smart and honest. Highly recommend them. They helped me so much getting through an…read moreaccident. Reassurance from them was great knowledge. I highly recommend Tanya.

I have brought all of my insurance policies to this agency. They are prompt and…read moreknowledgeable--always there when needed. They do not provide only auto insurance but business insurance as well.

Great agency. Been using them for years! Do all my business and personal insurance with them…read more Great service.

After 35 plus years of being a customer. My agent 's response was "yup" I would not know if you…read morewere a member of AAA unless you told me. I would think that is responsibility as my agent to ask. Isn't that what I pay you for? So with that I have chosen to move to a new agent and a new company as well.

I purchased Home and Auto Insurance through Cataldo in 2015. They were fine. I wasn't amazed with…read moretheir options or their service but whatever. It was solidly average. In 2016 I switched to a new agency. We told Cataldo we were taking our business elsewhere. I told my mortgage company not to pay any escrow out to the policy with them just in case. Our new insurance agent contacted Cataldo to let them know.... 2016- Cataldo sends in an auto payment request to our escrow account. Which gets paid. Causes months worth of headaches as my mortgage company tries to increase my mortgage payments to cover the escrow "shortage" created by double paying for home insurance. We got the money back eventually but it was a huge hassle. 2017- We get ANOTHER renewal notice in the mail from Cataldo. We call and leave them a message "Hey, we aren't your customers. Don't submit this." Our new insurance company tells them "Hey, they aren't your customers. Don't submit this." But today I see that my mortgage company (again in direct contradiction of what I told them to do) has paid out for insurance in the amount of the policy we told Cataldo not to submit BECAUSE THEY DON'T REPRESENT US ANYMORE. Buyer beware folks. Apparently, they never let go.

I switched to Cataldo R M Insurance last year. I was moving to a new city and I wanted to get an…read moreupdated quote on my auto insurance. I brought the owner my policy for him to review and give me a new price. He doubled my coverage and I ended up paying $20 less than my current company! The owner is one of the classiest guys I have ever met. He was kind, compassionate, and re-assuring. His relaxed and family oriented approach was a refreshing sight in such a competitive industry. I ended up recommending this agency to some friends and family. The owner, lived up to his fair reputation and actually informed a number of my referrals that they were better off staying with their provider and that their coverage was sound. I will always, always, ALWAYS tell people to just go here and have a conversation about your coverage. They will give you an updated quote and an honest answer. They will not disappoint.

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Betsy is the best @ Phil Richard Insurance!…read more She makes you feel like you matter plus knows her stuff! The RMV sent me to get some forms stamped and I was there and back and barely lost my spot in line. Thanks Betsy!

If you need insurance, you should ABSOLUTELY talk to Amanda Twomey at Phil Richard Insurance. We…read morerecently switched our auto policy to work with PRI, and was connected with Amanda. She was extremely helpful in switching our auto insurance and also trying to save us money on our homeowners insurance. As life would have it, only a few months into our new insurance, my wife and I were awoken by the police at 2am. Someone had drunkenly backed down our street and scrapped up the side of one of our cars (along with at least one other on the street). One of our neighbors had seen the entire incident and called the police. The officer took our information and said he'd have a report for us in a few days. When we finally got the police report, almost all the information for the drunk driver and witness was blacked out. I tried dealing with a claim through our insurance, and they were LESS than helpful. Out of frustration I spoke with Amanda about the situation, and she said she'd see what she could do. OH MAN DID SHE GET IT DONE!! Amanda called the police department and asked for the driver's information and insurance company. Their reply? "This is America . . . [they should have their own insurance], you need to protect your belongings." Absolutely despicable (yes, that officer is DEFINITELY getting reported). Through her own time and research, Amanda eventually found out the other driver HAD THE SAME AUTO INSURANCE COMPANY I DID! The insurance company didn't even check their own system for the other guy's insurance. Amanda was cool, calm, and collected through the entire process, and I KNOW I wouldn't have been able to deal with any of this without her. Amanda - you're an all star, and I'm absolutely telling everyone they need to go through you to get their insurance needs. THANK YOU SO MUCH!!!!