I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

Run to this place ASAP! I saved $800/year on my auto insurance by switching to a policy that Liz…read morerecommended. Seriously WINNING. The staff is super nice, cozy environment and overall great experience. THANKS AGAIN LIZ--my bank account has never been happier Also, Say HI to Jane while you're there. She's also a gem.

Delaney is the best. There are a lot of nice people who work for this agency. I've been going there…read more30 years

Paula and her agents have offered me the most attentive, professional, and believe it or not -…read moreCARING service over the past 40 years. If you are like me, dreading dealing with the mega companies and their online bots and farmed out customer service agents whom you will never reach again, this gem of a business is a godsend.

Pella is the best insurance agency I have ever had. The staff are friendly and do all they can to…read moreaddress your needs. I use them for both home and auto-- they provide excellent service without delay. I have yet to have any negative experience with them. I highly recommend Pella Insurance.

Hi I been dealing with lisa gaines for many years. My car got hit and recently had it repaired…read more Lisa has been great with all the paperwork and emails etc. She is the best Frankie Imbergamo Boston Massachusetts

Great agency. Been using them for years! Do all my business and personal insurance with them…read more Great service.

One of their elderly insured drivers smashed up my 2025 new, unoccupied car in our private lot…read more Over $7,500.00 worth of damage. Getting Safety Ins to cover a car rental, and other expenses is just terrible. Faulty claim number for a Hertz rental delayed a few days to actually get a rental. Their service is one of lies and incompetence.

Someone who is a client of safety insurance hit my car recently. The last person I spoke with was…read moreNicholas frenzo who was a pleasure and gave great help. Him and the original agent I made the claim with said Joshua Tabenkin was going to reach out to me and was going to come to my house and take photos of my vehicles damage since he's the adjuster. I never heard from Joshua. Nobody ever reached out after I spoke to Nicholas. So to me the rest of this company is looking very unprofessional and needs a retraining in communication. Needless to say I refuse to play phone games and decided to take it upon myself to fix my own vehicle. DO BETTER safety insurance.

The offer came through my PFFCU membership and I was skeptical at first, but once I called and…read morereceived my quote from Marilynn, I was put at ease and saved a significate amount of money even though the insurance quote was for the exact same coverage options I already had.

Friendly helpful and patient to check and found the insurance that I need.He did a very very job.read more

I cannot recommend this agency highly enough. After many years of living in the city and using…read morepublic transportation, I finally got my first car last year. I dreaded many aspects of the process, not least of which was insurance. But I quickly discovered this agency via Yelp and it lived up to all the 5-star reviews, and even surpassed my expectations. Simply put, they do it all for you, making the process as easy and painless as possible. After collecting my information, they found the best rate for my needs, set everything up with the insurance company, sent me the paperwork for a signature, handled the payment via credit card, and emailed me my policy. Couldn't be simpler. When my policy was up for renewal this year, they contacted me and handled everything, even finding a cheaper rate with another company. I never had to visit the office, it was all handled via phone and email. Plus, I did plenty of research on my own and could not even come close to the rates they found. The representative I've personally worked with is Kristen Soo Hoo and she is the epitome of professionalism and kindness. This place is simply top notch and I highly, HIGHLY, recommend utilizing their excellent service.

I have been working with Kristen over the past year on renters and car insurance. It has been such…read morean easy experience. She is super responsive via email and very helpful. Massachusetts is a state with a lot of hoops to jump through when moving here and she helped us navigate them very easily. We are moving again and she is once again being super helpful with cancelling our plans. Highly recommend working with this agency!!!

Melody Allen is the best. I would recommend her to anyone looking for insurance. She is thorough…read moreand proactive to ensure your getting top notch service and best coverage. I always enjoy working with you!

I have been a customer for years. Someone hit my car, left a note on my car with his phone number…read more I called Ironside spoke to Ben, who told me to go through their insurance company and if I go through Ironside I could have a 250.00 charge to my account. I said, I pay you, I have a note that says I hit your car with a name and number. After some back and forth, i was put through to file my claim with them. The following day, I called, ask to speak to the owner, his name is Josh, atleast that is the name they gave me. As I sit and write this review of them, I have not heard from Josh. I cannot fathom that my own insurance company told me to go through another insurance company. I will also be writing to Safety Insurace, about my ordeal at Ironside. I'm taking my 4k worth of policies and going else where. Imagine, my own insurance company telling me to claim elsewhere........what a waste of paying them for years.

My insurance agent was bought out by Kaplansky so got them by default. Never received notice or…read morecontact from them that they were my new agent . Only found out when I called my insurance company. When I called it was the most impersonal call I have had with a person ever. When I told the person I did not like the system they hung up on me. There is no assigned agent to build a relationship with. Truly got the impression that they don't give a #$@!

The customer service from an Agent Theresa whom I was connected to when I called MAPFRE insurance…read moreto speak with my agent who is on vacation. I called to review my upcoming policy renewal. I was transferred to the above person. I inquired about my insurance policy increase. I was informed that people call all the time regarding the increase cost of their policies. The agent proceeded to talk to me as if she was upset. I inquired how they go about getting the new rates. The agent informed me that they have various ways. When I inquired if rates for customers who have not had accidents and vehicles that are garaged with low mileage are rated. She was very condescending and spoke to me as if I was a child. I asked her several times to please try to understand that I just wanted to know how and why my rate was approaching 3000 dollars. She was rude and informed me that her coworker was listening. She was terrible and at the end informed me that she would review my policy and call me back and hung up. Customer Service appears to be a thing of the past. My husband was in complete shock at this agents behavior. I tried to explain to the agent that I just wanted know how and why my rates went up to almost 3000. Be very careful when calling this company.