I had a very positive experience with the following staff at Safety Insurance on a claim: - Ruth Bello-Serret: called me and explained that there was some management changes, and that she would assist me with the claim. Ruth spent time on every detail and we reached closure over the telephone. - Patricia Witham: called me immediately, and told me after our conversation that she would need to get approval from her manager. I sent a note to Scott Livingston, and right after I sent the note to Scott, Ruth called right away explaining changes at Safety. - Victor Witham: I worked with Victor on rental car, and other additional details, and Victor was always very responsive. I know that others on the Google reviews have not been as positive. I am giving 5 stars because when I started to run into issues, everyone noted on this note helped me very professionally. My sincere thanks to Ruth, Patricia and Victor on a job well done and 5 stars!! read more

One of their elderly insured drivers smashed up my 2025 new, unoccupied car in our private lot. Over $7,500.00 worth of damage. Getting Safety Ins to cover a car rental, and other expenses is just terrible. Faulty claim number for a Hertz rental delayed a few days to actually get a rental. Their service is one of lies and incompetence. read more

I've been paying the bill since 2019 to this company and unfortunately after a single accidental incident, I get a letter saying I'm being kicked off. Welcome to private insurance, folks. read more

I had been a safety customer for over 10 years, in early August the windshield in one of my cars got cracked, started the claims process. It took over two months and they argued about every nickel and dime. A Saab specialist with the factory repair manual was telling them proper installation requires a certain gasket but it's not in their magic book so they were fighting every step of the way, they dragged their feet for over 1 1/2 months, 6 calls from the Saab specialist, 3 times sending the quote for the gasket (Nick R kept not being able to find it) and 5 calls from me before they would approve the gasket, apparently fighting to not pay $159.39 was worth losing a long time customer. read more

I have been with safety for 10 years now and have paid tens of thousands in premiums. For the first time in 10 years I submitted a claim for a simple $60 windshield repair. It was rejected. Safety values their profits over loyalty. For someone that has paid out $20,000 in premiums and has been loyal, you figure they would care more. I am cancelling my policy with them and highly recommend that anyone looking for insurance steer clear. They do not value their customers and care more about nickel and diming people than providing good service. Additionally, their customer service representatives hang up on customers. If you are looking to be treated like shit then this is the perfect place for you! read more

My car was hit. Other driver covered thru Safety Insurance. It has been a HORRIBLE experience as I, the victum, have been responsible to load photos through their app to receive an estimate (no employed adjustor to provide in-person estimates) THEN make my own appointment thru a collision center AND ARRANGE my own rental car!!! The insured's company does NOT HANDLE A SINGLE DETAIL for their client. In addtion, 2 calls looking for "next step" guidance to the Claims Adjustor assigned to the case yielded ZERO return calls (had to wait on hold for the next available to get answers) THE WORST EXPERIENCE. Hope you never have involvement with a client of Safety Insurance....look at all the single stars to the right! read more

Terrible communication. Rises premium only because they can. No claims in the past ten years.

Do not get Safety insurance they will not fight for you and when a accident is not your fault.

I called Donna Riley this afternoon before a long weekend and she was incredibly helpful! She was bright, kind, engaging and a pleasure to deal with. Thank you very much for a wonderful customer service experience! A++++ read more

I can sit here and explain from XYZ why this company is horrible. I can start by saying, if you get on a phone with an adjuster PLEASE make sure YOU RECORD , they will pretend to be another person. I caught it happen 3x, also mechanics, and other professionals who got on the phone with adjusters have noticed they bounce the phone from the same 2-3 people with DIFFERENT names. Be aware! They have same voices and used different names. I had a guy with a name starting with "C___" then "V____" then another name is "R____" and another name BUT it's the same person, due to their demeanor, response and how they spoke to me, each time they ALL was frustrated and hated talking to me. WHAT A COINCIDENCE!!!! That all 3-5 people with the same voice, tone and response was the SAME ! Mind you , EACH time I acted professionally and accordingly ... yet I caught the same person in a lie. This company procrastinates with your claim, your calls, your service anything you need...the adjuster Ms. Reed is just not qualified for her specific position...You can't get ahold of a single member from the adjuster department. They are full of nonsense, unprofessionalism , incompetence and lack of integrity. They gave me a supervisor name "Shierly or Sheryl" probably a fraud too!!! She didn't have the correct "ext number" it's like the whole INSURANCE is just a joke. Full of Knick knacks Patty whack activities!!! read more

My box truck was totaled by a driver that carries safety insurance provides. Shane O'Brien was very professional and helpful in getting paid out for the totaled truck. However dealing with Evan.coultier was another issue getting reimbursed for uhual rentals it's been 3 weeks now and after sending in the receipts for the uhual im still left to email and call safety to try and recover the money but to no avail. I even reached out to Evan supervisor Stephanie about my claim but she informed me to continue to email Evan . It's either they don't care or just hate Their job . cirizens of this country pray that your vehicle isn't hit by someone who has safety auto insurance or you will be for a severe headache or comp of high blood pressure because thats all you will get for your troubles. had to give 1star because there's no option for 0 stars. read more

After calling other companies for assistance I fond safety to be one of Massachusetts best insurers companie in fair price

this company has the worst customer service I have ever experienced. Their client was at fault for the accident that totaled my vehicle on June 7. June 10th they deemed it totaled. For the the past week and a half I have called, emailed and left several messages for the adjuster and his supervisor and not one person has answered me! read more

BEWARE! Even if you are at zero liability, this company will try and penny pinch you ! They refused to pay tax on my rental !!!! I had ZERO Liability on the accident I was involved in and they still refused to pay for the tax on the car rental. Even though they are going to collect from the other drivers insurance. Telling me i am responsible for going after the insurance for expenses I am accumulating out of pocket. I wasn't aware that they won't due their job or help their customers in anyway. Talking to me like I'm a child. I didn't realize that weasel their way out of paying taxes required by law!!!!! They have loop holes in their policy to short change people! Definitely switching companies I am not staying with a company like this! read more

Its been weeks maybe months now. NOT a word from the adjuster since he was stating that I was "PRESEUMED AT FAULT" FOR just Changing lanes. He has Not contacted me to say what the resolve was nor have I been told the name of the other sides insurance company name. This adjusters name is: Jason Chalifour, Neither this adjuster nor my former near 40 yr long agent: Lawless Insurance Co. Brian Lawless will tell me this info. They both claim "we do not have access to that information" at time of the incident I was totally traumatized and neglected to take a picture of his insurance. I was more concerned of my heart condition being agitated into something really dangerous. So the claim they do not know the other sides insurance provider. WHAT BULLSHIT!! In addition I have a separate billing situation with this same company basically they're creating bs bills AFTER I cancelled. Now I am told this guy will be getting over 5K for a Bumper!! all over the bumper is White paint, my car is red. The adjuster Jason Chalifour would not engage in any talk about my pictures taken at the scene nor tell me whom the other guys insurance is. Instead I get this: copied and pasting here: He still will not tallk to me only emailed me this: This is very simple, and the matter is closed. You had an accident. We determined you are liable for the damage to the other vehicle. The other vehicle owner filed a claim that we are obligated to pay fairly and settle. We hired an independent appraiser to look at the other car in-person and that is exactly what we are going to pay. In addition to this a payment was made on my August '25 cancelled policy, not by me, and my new insurance here in PA has not answered my emails or calls to explain what is going on here now so in case I need find a new company before renewal of prolly way higher premiums. So folks if your going to make a lane change rethink Not doing it!! because if anyone sees you signaling they can jump out of anywhere! hit you! and get paid. Again, with Safety as stated to me by Jason C. whomever makes a lane change is "PRESUMED AT FAULT"! read more

If I could give this insurance company negative stars I would. Absolute worst insurance to deal with when their insured totals you're vehicle. Obviously no insurance company wants to and tries not to pay out anything but 3 months just to pay out is actually ridiculous. "Oh yea the check to DCU is getting sent over night tonight" and never arrives. The absolute low balls for a rare vehicle is just an insult. Got hit 28JAN25 seemed a total loss 28FEB25 today 03APR25 still nothing they do nothing but drag their feet don't answer a phone and avoid emails. You get hit and they are insured with this insurance "USE YOUR OWN INSURANCE" read more

I just had a conversation with LUCAS this guy was INCREDIBLE he answered all my questions and spoke to me with the upmost respect that it took me off BOSTON. He took care of all my needs and get this he's even my adjuster. Lucas and the Team keep doing what your doing . Believeve it or not there's a lot of people who love to be treated right and respect ....... .THANK YOU FOR YOUR TIME read more

Still having problems. Jeep totaled a month ago. After horrible communication for updates all while my mom is in hospice and then passes. l'm having to call them and wait for calls back that never happen. Finally get the pay out last Thursday . I find a new vehicle 2 days later. Ask for the proper paperwork to be sent to the bank so I can get new vehicle. They seem to have an issue with sending forms that have to do with the RMV. They didn't send the RTA form. My bank asked for it again before they closed. Nothing. Now my bank is closed today and Safety stops covering my rental today also. Which wouldn't be a problem if everything was sent over yesterday like it was supposed to be. Now I have to pay for another day of my rental and hope that finally tomorrow they do what is supposed to be done in time. If there is a next time someone hits me and says oh don't worry that's what you have insurance for I'm gonna lose my mind because I'm tired of fighting for a service I pay for. read more

This is one of the worst companies. An adjuster agent supposed to view my car goes on medical leave for a month. No one transfers the case, car sits for a month longer than necessary. No new agent until we called multiple times, they undercut checks and are honestly terrible at damage assessment. Very upsetting and inconvenient as I can't get a rental. I have had no vehicle for almost 2 1/2 months because this company couldn't notify me or the body shop the car is at that the adjuster we are waiting on isn't in the office, and won't be for another month! read more

Was hit head on by a driver covered by Safety. My car was appraised and that was it. I contacted the adjuster and provided photos and the accident report and he stated they hadn't determined fault yet. I'm getting my vehicle repaired thru my insurance (USAA) and they will seek retribution from Safety. There history is to drag things out until you give up. Avoid them at all costs. read more

Terrrible, have had my car in the shop since 7/3, zero communication from safety, my adjustor does not respond to email or phone calls. I have a rental but they will only cover 30 days even though they are the ones dragging their feet. Auto shop was asking for supplemental for 3 weeks, i called daily, finally got my agent on it, then the following week they need something additional and again crickets from the insurance company. I am in treatment for cancer and now have to find a way to get to appointments since safety will not extend the rental and I cannot afford $30/day. Awful customer service, they used to be amazing but this is ridiculous. read more

Absolutely horrible company. My car was involved in a deer accident in September of 2023. The damage was substantial resulting in about ~$10k in body damage. When the car was repaired, the engine began overheating and after diagnosing, the engine had a crack due to physical damage. The vehicle ran perfect prior to the accident with only 80k miles. Safety refused to fix, stating the damage was pre-existing and not related to hitting a deer at 50mph. Absolute scammers. DO NOT USE THIS COMPANY. They also refuse to return phone calls, voicemails, emails etc. read more

I have home and auto insurance with Safety. Shorty after moving into my new home I had a leak in the ceiling which required extensive remodeling work. Safety approved everything and the agent I dealt with was very patient with me and always available to talk on the phone and answer all my questions. read more

Scammers! They refused to pay for a repair due to rodents wires damage to my vehicle for which I paid $3,000 to Sullivan Tire in Boston. They and their "appraisal" company teamed up to say that all the resulting car issues were not from the wires damage to the vehicle and denied my claim only paying me over $600 after a $500 deductible. Stay away from Safety, I have been an accident free customer for several decades and I have paid 10s of thousands of dollars in insurance to them and never had any accident claims during all those years and now that I needed them, they failed me miserably. I will cancel my policy as soon as the end of the current one. STAY AWAY FROM THIS SAFETY INSURANCE. I have been a loyal customer, for what??? read more

Received my plates back in the mail. Saved me a trip back to towing company. Only thing that bothered me a bit was calling back every few days to add more days on the rental. Had to call insurance & rental place to make sure it was added. read more

Just recently started with safety insurance haven't had much phone interaction with them easy set up with the app easy payment and I saved $1800 a year with them read more

Home insured by this company for over 40 years Had a considerable claim once and it never got resolved. Adjuster had to come from Texas - what does he care about claims in New England Cancelled 3 Safety policies will never recommend or say anything good about these scammers. read more

I ended up with safety due to my other insurance co. being gobbled up by Safety. If you stay with Safety, you will never have access to a familiar agent you have dealt with before. You will never be able to reach a specific office to make an appointment. You will never be able to reach a specific person regarding a bill. You will never be able to make an appointment. You will never be able to reach someone you've dealt with before regarding where and how to pay a bill. Run, don't walk, to a company who represents your own interests. read more

Keith R. is always out of the office. My response from him was a letter refusing to pay my claim. the letter stated "This insurance does not apply to property damage to personal property in the,custody or control of the insured" I have pictures that show the rear window glass was in the car and not outside clearly showing the damage came from outside the car during transport. I DO NOT recommend this company at all Robert B read more

We switched to safety insurance a few years ago through our agent. In some aspects they have been very good. We had a terrible problem with our basement, flooding, tree roots blocking the drain. It was very expensive. We have been trying to reach the claims adjuster for weeks now and she doesn't answer her phone, We've left countless voicemails and she doesn't call back. read more

worst company ever....would never recommend safety insurance. I have had insurance for years and this is by far the worst insurance carrier ever. they totaled my car and still took the premium out for the totaled car the next week. Safety is not so safe.....stay away from something that says safe..... read more

One of my family got involved in an accident with someone who has this insurance company. From limited conversations they tried to reach out to my family member, they were very unprofessional. That's like a big flag. From reviewing the previous reviews I now know why did I feel that way. read more

They say there cheaper then others well lesson learned they are cheaper however after years of paying my bill in full with no claims I have one claim and trying to get them to take care of it or even to receive (1) return phone call or email this company sucks like they say " YOU GET WHAT YOU PAY FOR" I changed insrance on my personal cars business autos and contractors insurance I spent 16,721.00 in insurance with them last year they just totally SUCK read more

I would give them a -1 star if possible. Please do yourself a favor and stay away from Safety insurance. We paid our auto insurance and they credited it to renters insurance and then they said we didn't pay our auto insurance and canceled our policy for nonpayment. They never let us know so we were driving with no insurance for almost 10 days. They refused to acknowledge the payment. Then offered to reinstate but not remove the nonpayment which resulted in double the policy cost. This company is a scam. They set this up. Put the payment in the wrong place, say there was no payment and then they try to charge us double! Such a setup. And now it's on our record so everywhere is charging us more. Please stay away from Safety Insurance. Read all the other reviews - it's not just us. read more

how is one of your adjuster going to say it's my fault when it was a hit and run. i was driving my toyota corolla when i was struck by a landscaping truck. i went out my way to get proof that it wasn't my fault from near by gas stations. Michael Crayberry didn't even take the time to really watch it. i've showed it to multiple people and you can see clearly that the truck went into my lane but im at fault?? truly a joke company. read more

Horrible customer service. I just found out they canceled my auto insurance 2 months ago! Never received any notification thru the mail or email. Said they called me, but never left a voice message. I had no clue I was driving uninsured. On something as important as my car insurance, follow up with more then one phone call and actually leaving voicemail would be nice! Even an email would have been helpful. If I had notification of a problem it would of been dealt with and I would not have risked a much bigger problem driving uninsured. Horrible insurance company all around. read more

Being a Safety Insurance customer is such a draining chore. Bad customer service. They charge you extra even if you pay your bill ON TIME: They charge $6/month to send you your bill. Then they charge you $5 if you pay the bill. Then they keep emailing you alerts that you have a bill due, even after you've made the payment.. which makes you keep signing in because you think "oh crap, did I forget to pay the bill? Did they not receive my payment?!" Gross. Surprised they don't charge me when I dial their number for questions or assistance. Look elsewhere. read more

DO NOT USE THIS INSURANCE COMPANY!! I filed a claim with them after a flatbed truck hit my car in front of my house. The driver was issued a ticket because he was not supposed to be driving it in a residential neighborhood, by neighbor saw it and came over and when I went outside he was an inch away from my vehicle trying to turn around on my st,, but safety insurance couldn't get the driver ins to pay and then didn't even send enough money to fix it after my deductible. If you do use this company and have Bryan Champagne as an agent find a new one!! He is lazy, never got back to me about closing my account (I had to call 2 months later and then he told me) and completely incompetent! Terrible company! They may be cheaper, but if anything happens you're screwed! read more

This is the WORST insurance company in NE! Don't let your Agent convince you to use them. They are the epitome of skid row. No customer service and always low balling the client. Refuse to pay medical bills when you have coverage. You've been warned. read more

Used the v.i.p., the process was smooth and fast. Staff was professional and helpful. Dropped off my vehicle at safety and the rental company met me there. Filled out the paperwork there and left with my rental. My vehicle was left there and The body shop took it from there. The repair was seamless you could not tell that it was hit. Very fast repair time, would recommend this service to anyone read more