I had a very positive experience with the following staff at Safety Insurance on a claim:…read more- Ruth Bello-Serret: called me and explained that there was some management changes, and that she would assist me with the claim. Ruth spent time on every detail and we reached closure over the telephone. - Patricia Witham: called me immediately, and told me after our conversation that she would need to get approval from her manager. I sent a note to Scott Livingston, and right after I sent the note to Scott, Ruth called right away explaining changes at Safety. - Victor Witham: I worked with Victor on rental car, and other additional details, and Victor was always very responsive. I know that others on the Google reviews have not been as positive. I am giving 5 stars because when I started to run into issues, everyone noted on this note helped me very professionally. My sincere thanks to Ruth, Patricia and Victor on a job well done and 5 stars!!

One of their elderly insured drivers smashed up my 2025 new, unoccupied car in our private lot…read more Over $7,500.00 worth of damage. Getting Safety Ins to cover a car rental, and other expenses is just terrible. Faulty claim number for a Hertz rental delayed a few days to actually get a rental. Their service is one of lies and incompetence.

Hi I been dealing with lisa gaines for many years. My car got hit and recently had it repaired…read more Lisa has been great with all the paperwork and emails etc. She is the best Frankie Imbergamo Boston Massachusetts

Francine is AMAZING!! Knowledgeable and on top of the issues! She Gives great advice!read more

Melody Allen is the best. I would recommend her to anyone looking for insurance. She is thorough…read moreand proactive to ensure your getting top notch service and best coverage. I always enjoy working with you!

Ironside Insurance Group is unlike any other agency I have dealt with. They were able to assess all…read moreof my personal insurance needs and provide me a policy that I feel comfortable with. Their follow-up and customer service is also second to none! I highly recommend both Ryan and Josh!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

Came to notarize a document, was in an out in less than 10 min. Super easy, way better priced than…read moreUPS and convenient

Bri Wallace was kind, helpful, informative & Honest I would…read moredefinitely recommend her for your insurance needs

Got 3 quotes, all different online. Got a better quote from…read morerepresentative on phone. Answered all my questions and insured me that if I've got any questions, to call him back . Happy with his service.

3/17/25 From the first moment I spoke to him to three days later, this moron, Rome Malerba,…read morewithheld information, manipulated me and my information, deliberately & purposely misspoke, mishandled my emerging personal auto insurance policy buy overcharging me and I could hardly get any information out of him. I could not run fast enough to sever his agency in Boston by joining directly with Traveler's Insurance Co. Only now am I able to avail myself of professional services offered and making use provided expertise. Do not do business with this guy and his deceitful misconduct.

Terrible experience with Beacon Hill Insurance Agency. They were rude, unhelpful, and completely…read moredismissive when I needed to file a claim after my car was vandalized. Their customer service is a joke, and they clearly don't care about their customers.

This is a warning for any potential customers to stay far, far away from this company. I have never…read morebeen treated so rudely on the phone by an agent than I was today. I have been a loyal customer for almost 20 years without a single claim. I will reporting this company to the BBB as well as many other reviews and sites. It's completely unacceptable to treat any customer like I was treated. I have only posted a negative review for one other company and that was over 17 years old. That's how bad this company is.

Their website only let's you pay the current bill at the exact amount, not a penny less or a penny…read moremore. I paid my bill online 3 days before it was due on 11/27/24 and bill was due 11/30.. 5 days later they upped my bill without warning and canceled my house insurance. I then had 3 weeks to pay the 13.60 difference. When I went to pay it online, it said I can only pay 9.60 because online payments don't add the 4 dollar fee. So I could not pay a penny less or a penny more than exactly what was owed. Proving they have shady practices and my bill was paid in full, and they added to the bill without contacting me, and canceled my insurance.

Long overdue review of Acclaim Insurance. I've been with Chuck Soohoo of Acclaim Insurance for 33…read moreyears for auto and home insurance. He makes everything smooth and easy. He is always reachable by phone. Whenever I need anything, like filing a claim, fixing a broken window, or policy questions etc, I just call him and he takes care of it. He's very knowledgeable. He's been in the insurance business for a long time. My father first used him and that's how I was referred to him.

Stay AWAY!!! We got a new roof and they don't credit in the middle of a policy! We are definitely…read moregiving our business back to Universal Property Casualty!!!! Much better customer service and they credit in the middle of a policy for roof upgrades I know my experience.

Insurance company raised my rates by literally 4x the amount and didn't even tell me. I found out 5…read moremonths later when my mortgage skyrocketed up. I filed 1 claim and they did this after with 0 notice. I cancelled once I found out months ago and STILL have not received my reimbursement check because I used escrow, so my mortgage is still $450 higher per month due to this. STAY AWAY.