I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!

I've always had wonderful, prompt, and friendly service. Curt Jr. has alerted me when thinks looked…read morewonky with my escrow account and followed it up to fix it without me having to do anything. If I need a digital copy or an answer to a question, I get a response incredibly fast. Absolutely great folks.

Have had Everett and Sons for over 20 years and have never had any problems. I like the…read moreMapfre/Commerce auto insurance that they partner with and have only had a few "incidents" for them to assist with and it was flawless. Last year I was engaging some discount options on the policy and they gave me great advice as a strategy which gave me an even better discount on my premium. Thank you to all at E & S's.

We were not satisfied with the response time and informaiton with this company. In our opinion,…read morethey were not very service oriented and just want to not be bothered when we needed something.

This company has always provided great customer service. Our insurance needs have continued to…read morechange over the years and their employees have always guided us through it. Every other year my husband asks for a review of our coverage and rates and we have never received anything but a quick, professional response.

I've been a customer of Russo for almost my entire adult life. I've never had any problems,…read moreeverything is what it should be, they will go to the registry for you with no extra charge and they are conveniently located right on 109 near Cumberland Farms

Worst customer service imaginable!! Why have an agent if you need to do all the leg work for any…read moreclaim. When you need their help they just refuse. Worst insurance company I've ever used. Shop around. Medway has a lot of good agents. M

Worst Agency Ever !!!! Never call back when you need them…read more So So So disappointed, Don't get close to that agency..

HORRIBLE! We moved to a different state and were told that we had to switch to a different…read moreinsurance. Jacob and his team provided misleading information and we ended up with a collection bill from Commerce Insurance (whose product they sell). We tried to get the full picture and additional information about the outstanding bill from Jacob - noone returned our calls, when we called Jacob and his son Avi were always "out for lunch". Their passive/aggressive secretary sent us personal derogatory emails - ridiculous. Emailed Jacob 3 times asking to get to the bottom of this - NONE were answered. We basically ended up footing a bill for 1/3 of our yearly premium for 1.5 month of coverage... Do yourself a favor and find a different insurance company in greater Boston area.

David and Laurie have been a dream to work with as my insurance provider for the past 5 years. They…read moreare both very thorough and knowledgeable with the insurance process and provide fair rates. They respond to emails right away and provide clear details over the phone. The only reason why I needed to cancel is because I moved to VA. They are both very exceptional and will not hesitate to give them a call if I move back to MA again. The proof is In their service, schedule your appointment today!

It's a shame no one has left a review highlighting the excellent work Laurie and her team do…read more Laurie has been my family's insurance provider for over a decade and now both mine and my husbands. She provides excellent attention to detail and truly cares about me as an individual. Laurie took it upon herself to identify opportunities to save us money by switching carriers without me even asking. This past month, she was able to find a savings of over $1000! I highly recommend her company to anyone looking for a personal touch for car and home insurance

This isn't even my insurance agency, though they're affiliated with my agent in some way that I…read moredon't quite understand. Anyway, the office is closer than my agent. I stopped by because I needed some help navigating an RMV procedure/forms. Not only was Alan happy to help me, he was full of useful advice and just generally very personable. I'm thankful for the patient, thorough help I received and left the office very impressed! Absolutely recommend!

Worst insurance agency ever!…read more I needed insurance same day, and at the time Massachusetts had an outdated requirement that auto insurance policies be received wet ink signed by an agent to be considered valid, so most of the better carriers (Progressive, Geico, Amica) were out of the question. I called to get a quote and was told if I wanted a policy that day I needed to head to the office in a hurry because the only agent there wanted to head out early (2pm on a weekday). This should have been my first clue! I got a policy and and paid the 20% down, as I didn't have $1000 in cash on me (no checks/no credit cards accepted here). When I called up a few weeks later to see where to send the rest of the $, the agent was completely rude and acted like I was an idiot for not knowing to send it to Encompass (his agency) instead of him. When it came time for renewal, I got a good laugh. Their offer for renewal was 175% the average of their competitors. $1400 for a policy I could get from Progressive for $800? DENIED! I switched, called to cancel and was hung up on once I told them I would not be renewing and was switching to Progressive. Ok, that's professional... If that were the end of it, they would be getting a 3-star review. Maybe 2 at the worst. Flash forward 9 months, I am receiving daily calls from CCS, their debt collection outsourcer. They never cancelled my policy and are hunting me down for $120 (first month's premium before they default-cancelled my policy). In the past 3 weeks I have had to call 6 different "divisions" of Encompass, all while getting morning & evening wake-up calls from CCS, to get this matter resolved, and each one of them keeps trying to push me back to Central Square, claiming it is the agent's responsibility to process my non-renewal. Agreed! Get him to do it then or drop him as an authorized agent! Bottom Line: Both Central Square and their agency (Encompass) are the worst insurance providers ever -- both on price and on service. The Massachusetts Commissioner of Insurance should shut these guys down!

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.