Great! I had to look for new home insurance after my existing one refused to cover damage from a…read morefire that started down the street. Every other impacted neighbor was covered. Matt got us excellent rates for home and auto,

I have been working with Matthew Quinn for over 5 years and it has been a great experience. Matt…read morealways answers the phone directly and remembers me everytime I call. He provides great advice and is a pleasure to work with. I would highly recommend this agency for anyone that enjoys personalized service.

No one wants to have to call or visit an insurance company. Generally it's hard to understand what…read morethey're talking about, and you're probably not there for a fun reason. I have been insured through A Affordable for about 5 years now. Recently I had a policy cancelled due to nonpayment. I'm not a slacker, I just have a crazy schedule and I missed it. Anyway after dealing with the first part and discovering I needed to sign up with a different insurance company (remember, A Affordable is an AGENCY), I received a call from an employee named Rich M. He actually reached out to me via email, too, so I had the number right in front of me. First thing off the bat was that his hours were great for working people. Not sure if all the agents do this but he was scheduled until 8. So great for me! I called him back on the direct line he had provided and he picked up right away. No phone tree or operators. I had a lot of questions still about why my original policy was canceled. He took the time to look into what had happened, even though I was calling him for a completely different task far down the line. He explained everything to me in a way I could understand before he moved on to signing me up for a new policy. He went ahead, put me on hold and got quotes from the companies A Affordable works with. He came back with the lowest quote, which had nearly doubled from my last policy. Obviously, I was pissed. But, this was not Rich's fault, or A Affordable's fault, or the insurance company's fault. I was the one who had messed up, and now because of the lapse in insurance, my rate was much higher. Rich explained all of that to me. He empathized with me, saying that the same thing had happened to him, and agreed that it sucked. He went through all the processes and explained what to bring to the DMV and what to do afterward. He emailed me electronic forms right then, so I could electronically sign them and send them back immediately. No waiting, no visits to the office. Tomorrow I will go to the DMV and it will be all set. So, even though what happened was shitty, Rich helped me out, didn't make me feel like he was judging me for missing a payment and not realizing for so long, and oddly made me feel better. It was all so convenient. Posting a review is the least I could do for a compassionate guy who made me feel a bit better on a bad day. Thanks Rich!

I had called about reinstating a policy had spoke with Kaitlyn who was quick to say i was eligible…read morefor a paid in full discount and super corgile when she was getting the sale foward. 3 Weeks letter i get a bill and commerece telling me my agent knows full well I was not qualified for a discount and get a bill in the mail. kaitlyn then gets super snippy saying you signed there is nothing we can do for you. But you also said rhere was a paid In full discount unethical and unproffessional and irresponsible. Cant wait for my year to be done so I do not half to Them again.

They charged me a $50.00 service fee they never mentioned they were going to charge…read more They just lost my 2 other cars and my home insurance and of course everyone I know will be told how shady they are. Never again and I'm probably going to switch from them asap bc I don't want to deal with people who screw you over.

THIS PLACE SUCKS!!! Leave several messages for BRENDA and NO One ever calls back! No one is even…read morethere to answer the phone, its all voicemail. I will be cancelling policy and do not recommend using downey insurance. There are too many insurance agents out there that give way better service and prices. If I don't get a call back by Monday July 28, 2025, I will be reporting them to insurance board.

Just got my license renewed at this location. The younger woman working the front counter was very…read morefriendly and gave me the forms as soon as I walked in. Jesus was also very helpful in answering any questions and taking care of the process smoothly and surely. My appointment was at 12:10 and they had me out of there by 12:35, with time to spare for my lunch break. I highly recommend any document renewal at this location, especially when presented with the RMV as the alternative.

This AAA location is awful. They treat customers like a burden. I don't know where they find the…read morepeople who work here but they are miserable. They do not post the hours for registry services and think you are an idiot if you do not know the hours. Avoid like the plague. You would be better off going to the Registry than having to endure 2 minutes with these horrible people. Two stars just so you don't skip this review.

Craig from Certuse was assigned to our case, through the process of the house repairs, due to heat…read moresystem problem, Craig communicated with us constantly to make sure we're aware of what's the status what's the plan and to make sure our needs are met. Especially when you need to leave your house to allow the repairs, you need someone that will make sure that you going to get the proper support and recovery to your structure and content. Highly recommended, very much professional, and supportive

Do not let anyone from this company in your home in the event of a loss. They work for the…read moreinsurance company and are paid by the insurance company. Do not trust them ! If allowed - zero 0 stars

Wow, they are so friendly and professional. Husband made a…read moresame day appointment to get license renewed. He's over 75 so he needed to go in person. Jonathan chatted with him as he went through the process. I heard my husband reminiscing about old computers and punch cards. Maybe was because it was a Monday morning but we were in and out in 30 minutes.

Quick service and very nice staff. I go here for all my license and registration stuff. They make…read moreit easy

We were not satisfied with the response time and informaiton with this company. In our opinion,…read morethey were not very service oriented and just want to not be bothered when we needed something.

This company has always provided great customer service. Our insurance needs have continued to…read morechange over the years and their employees have always guided us through it. Every other year my husband asks for a review of our coverage and rates and we have never received anything but a quick, professional response.

Worse insurance agent I've ever had. Was with them for 15…read moreyears never put in a claim and once we did we were cancelled for condo insurance and they did nothing to fight for us. Got cancelled twice over non payment due to change of bank issue and they never informed us or tried to help us. Whatever you do never have these people fight for you they are pathetic!!'n

After a few not-so-pleasant experiences with other insurance agents in New Hampshire and in the…read moreWorcester area I quizzed a bunch of people about where they'd go for a full range of insurance services. A lot mentioned some older firms and some talked about a few companies that were well known but too big to understand an individual's needs. Having occasionally dealt with James Henningan, Jr., on professional basis I quizzed him on his agency. I let him know that I wasn't the world's best driver and that I had had more than a few unpleasant experiences with other agencies. He listened, explained how his agency operated, said "Try us," and said that I'd see immediate savings. My first bill was 12 percent lower than with my previous agency! That was 14 years ago. Let's see...4 accidents, a couple of frantic last-minute calls and four cars later I've found the service provided by Hennigan to be fast, professional, informative, and customer focused. What I've been most impressed with is the time and patience they've taken in reviewing my needs and educating me on how I can tailor a policy that meets those needs without adding on a lot of extras. Over time they've also pointed me in the direction of less costly alternatives to services available at work or from other providers. I've dealt with Hennigan for a number of years and look forward to continuing to do so in the future.