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Gallagher Thomas F Insurance

5.0 (1 review)

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8 years ago

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Norfolk & Dedham Group - Metal hose

Norfolk & Dedham Group

(71 reviews)

OK, an update to my recent review is due (it is the correct Yelp thing to do!): not only did…read moreNorfolk & Dedham send me the message that is posted here on Yelp, but I also received a private message from their Chief Marketing Officer apologizing and offering an explanation of what happened (along with his direct contact information) I replied to him with a thank you, especially for admitting what had happened and the strange details. The majority of companies don't even acknowledge the initial complaint and/or review, and N&D went well beyond that. All is well now, the year's premium paid in full and I am feeling much better!

I had full coverage with this auto insurance company. My parked car was hit by another driver while…read moreI was inside CVS. I immediately called the police to report the accident. The next day I filed a claim and even went back to CVS and checked with several nearby businesses for surveillance cameras, but none had any footage. I've never been in an accident or hit anyone's car in my life. After some time, my claim was denied by Tracy Larkwich, who was extremely rude. After one phone call, she completely stopped answering any of my calls. They denied the claim because they found yellow latex paint on my car. They claimed it doesn't belong on cars in Massachusetts and is usually on poles, so they decided I must have hit something and was lying about the accident. This is ridiculous. There are many vehicles in Massachusetts with yellow latex paint, and the accident happened in February when there was snow on the ground. Instead of helping their customer, this company is victimizing victims just to avoid paying claims. They take your premiums every month but refuse to honor the full coverage when you actually need it. Terrible service, rude adjuster, and completely unfair denial. I would never recommend this company to anyone. Stay away!

Gallagher Thomas F Insurance - insurance - Updated May 2026

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