Amazing. Easy to schedule the renewal of my driver's license and update it to the Real ID…read more Great customer service. I was in and out in about 15 minutes.

Prompt service from Tracy Ann Napolitano for notary service. This particular branch also has RMV…read moreservices on site, which is a great feature and avoids having to visit the RMV for many services, but I did not make use of those services during this particular (most recent) visit.

I called Platinum a couple times before actually visiting. Their hours leave a little to be…read moredesired, so I had to take some time off work to get my car switched from MI to MA. When I spoke with them on the phone, they were always pleasant, that is, if they answered the phone. Maybe they were busy, I dont know, but I do know the website is straight out of 1999. (You know, back when more stuff was better, user experience be damned). Their actual place is tiny and is just a room on the second floor of a commercial building in Brighton Center. Despite the modest appearances, they were helpful and I think they did a fine job of finding me the best price. I got quotes over the phone from a couple other places and let me just tell you, just because you live in Back Bay doesn't mean you should go to an insurance agency downtown. They have higher rents and charge you more so they can pay the bills. The services are identical. So the Insurance I settled on was Commerce (no surprise) and I got a nice 'Safe Driver Discount' for not having any blemishes on my record. It's $139/yr discount. (Keep that in mind next time you need to get somewhere really really fast while making screeching left turns across traffic from the right lane). The insurance quote was something like $1080, then they gave 10% off for having multiple policies. (I added a renter's insurance policy for about $190/yr.) When I got my insurance information in the mail, they had checked my record, found nothing and given me the safe driver discount which brought me down to $841 This was getting better by the minute. And now, I hear Commerce gives a 5% discount for AAA members. Do you know how much AAA costs for one year? $48 in MA. $48! I havent done it yet, but if I get AAA, there's an $11 signup fee, then a $48 yearly fee. But that 5% discount I get on my Commerce insurance equals $42/yr. So the first year of AAA 'costs' me $17 and every year after I pay $6. THAT is a great deal for such a valuable service! Coming from MI, I heard the horror stories about the price of MA insurance and all that jazz. Well, I guess Michigan (no-fault) has worse insurance laws than MA because my premium was going to be $1412/yr back home and now living in Brighton, parking on a public street, I pay $841/yr for full coverage on an '03 sedan. This is an excellent price for such an important thing as auto insurance. I don't know much about how the price increases for bad drivers, but the rates presented to me were great. Platinum did a great job and offered the best price of the three places I shopped. I highly recommend them.

My original experience was ok enough, I walked in off the street and quickly set up a renter's…read moreinsurance policy. My name was misspelled and it took two followup emails to get it fixed, but I didn't think much of it. Recently I wanted to obtain a quote for auto insurance, and emailed my agent with all the relevant info about my driving record and the vehicle. He replied back a day later that he would send me a quote and that they had a RMV runner for obtaining the plates. A week later I emailed again trying to obtain the quote and received no further replies. No reply to an existing customer trying to add another significant policy means 1 star rating. I ended up going with a different agency (nearby in Cambridge, tons of excellent ratings) who replied right away and got everything set up via email before I went in and quickly signed all the paperwork.

I was referred to them through Liberty Mutual and they helped me tremendously and made things super…read moresimple and saved me a good amount on my house insurance and car insurance bundle. I highly recommend them.

Tom and Aaron are very helpful. I recommend many friends of mine to them to take care of their…read moreinsurance needs because they are honest, professional and will help you find what you're looking for even if they don't write the policy. Highly recommend Express Insurance Agency for all of your insurance needs.

I've been a customer for literally decades and can honestly say that these people are outstanding…read more Fantastic service. Excellent prices. They take care of all my insurance from home to cars - everything. NEVER a problem in literally decades.

I work at a local car dealership, and have interacted with a lot of customers from the area who use…read moreBrian. I have to say he is one of the easiest and most professional to work with. I've seen countless examples of him meeting his clients at the dealership when they have issues, or need to change coverages with the purchase of a new vehicle. Some insurance companies can be very difficult to deal with, and it's not always smooth when customers need to get a car insured at the end of the day, or make complicated changes to their coverages....so I'm always delighted when they tell me they work with Brian McMahon and I can count on things going flawlessly!

Dear all, I have…read morebeen Brian's client since 2005. From day 1, he has always been terrific!! He is available, responsive, and he answers questions very thoroughly. I don't know how he does it! I couldn't recommend him more highly. I use him for my auto insurance and my home insurance. My son now uses Brian as well. We are all very happy to have Brian taking care of us. Michele J.

Dick Egan was able to save us close to 50% on our (3) auto insurance policies…read more He's very professional, and has followed through on all interactions in a timely and satisfactory manner. We recently had to swap registrations & plates between cars, and Dick made it a breeze. Highly recommend !

Super helpful! Compared rates for me and showed me the best path forward. Very knowledgeable and I…read moretrusted I was getting the best deal.

I have been a customer for two years now with John E Ward. Eric is extremely nice and a straight…read moreshooter, unlike most insurance agencies that try to pull one on you to make more money. Eric is always looking out for my best interest in choosing a policy that is affordable and also one that makes sense for me. I felt the need to write this review after being extremely surprised from seeing a 1 star review. I highly recommend them.

They're great at cashing your checks, but if you call with a question its nothing but sass and…read morecondescension you'll be dealing with... They sent me a bill by mistake and when I called to ask why, all they had was a disrespectful tone waiting for me. Really not cool.

I hate it when I need to call them, but I love them when I do. Doug handles all of our family…read moreinsurance needs and his entire office is excellent. They've taken care of getting new plates for me. I've called them from an accident, and they've taken care of filing the claim as well as arranging the rental car -- something I could have done, but they went out of their way to do. And even though I only talk to them about once a year, Doug always seems to know who I am. Great service and great people!

From the owner: Lexington MA Insurance Agency offering Home, Auto, Commercial, Small Business and Life Insurance.read more

I appreciate Garrity's help on a complex matter, where they were able to get a home/auto rate lower…read morethan what I was even targeting! Thank you!

I can't say enough wonderful things about Garrity. Specifically Darren Pagliuca who has been the…read moreaccount manager for my mother and I and he has gone above an beyond to be wonderful. His communication is clear, he's informative, makes sure we understand the full scope of each situation, and he always takes my call! Top notch customer service!