I don't really have to say much, and the passengers will be writing their own complaints and likely filing lawsuits, but for your information, Jet Blue denied my son, a decorated Afghanistan war veteran, boarding with his certified, credentialed service dog. And yes, all paperwork was filled out and previously submitted. Further, when my granddaughter became upset over all the commotion, the agent threatened to deny her entry to the plane because of her "anxiety". She claimed it was against policy to allow "upset children" to fly. Seriously? This is the most egregious conduct I've ever witnessed for any business, let alone and airline. Shame on you, Jet Blue. There's so much more to this event, like Jet Blue cancelling the reservation for all 4 travelers. Ultimately we got them to reinstate 3 of them so the kids and mom could return home. But we had to find another last minute flight at a SIGNIFICANT cost for the veteran and the service animal to fly home, which ended up being the next day. Can you say violation of Federal ADA regulations? read more

Great, I flew into LAX and the ride was not too long and flight attendants were great and made sure the flight was somewhat comfortable and enjoyable. I didn't even noticed we were landing based on another pilots and airlines moving so fast downward it makes people's stomach drop and upset a bit. I really like this airline and would recommend flying in-and out of Boston with JetBlue! read more

JetBlue - Flying out of New Jersey on JetBlue - Airlines Near Me - Boston, Massachusetts

on a flight Orlando to Boston flight 1952 it got delayed we were told due to crew shortage we sat in the airport all night under a delay until it was cancelled about 3 a.m, the reschedule us into Worcester ma, not close to were i live, assured us luggage was on board, took off and the rerouted us to JFK told needed fuel, we sat there for 4 hour, we got to Worcester, was told we would have a shuttle to Logan at not cost, we had no transportation, or luggage. After paying for transpotation to my home over $100 and once my luggage was found driving back to Boston to get, and missing a days worth of work, they are telling me i am not entitled to any voucher it was due to weather and to top it off she hung up on me after sitting on hold for over an hout, the balls on these people. sign SO ANGRY read more

First of all I sent an email about me experience last weekend through an email and never heard back from anyone. So last week me and my husband flew from Boston to Arizona. Our seats were in the last row. I asked the male steward to see if we can assist in the emergency aisle and he said we weren't needed and they were extra money. Not everything needs to come down to money. 2 was no air conditioning at all on flight.... Very hot on plane. 3 was the flight attendant was so miserable serving beverages and when someone rang for her she was so put out about it, and seemed mad that she had to stop playing her game... 4 husband had a cramp stood up in back of plane and the flight attendant told him he couldn't stand there and we explained to him again but he kept yelling at my husband not to stand in the back of plane. So very unprofessional and not even a response to my first email....never again. read more

Just had a fabulous round trip from Boston to the Dominican Republic. Both departure and return flight went super smooth. Both flights were enjoyable with no delays. Check in at both BOS AND POP went quick and all agents were extra polite and helpful. The planes themselves seemed a tad more spacious than most coach flights with plenty of leg room and personal tv's built into the headrests of the seat in front of you. The Stewards and Stewardess' were super nice and helpful. Complimentary drinks and snacks were served in both directions which was a surprise for such a short flight. Kudos to JetBlue for having the only direct flight to DR I could find. only thing negative I can think of on this perfect round trip was I had money in my JetBlue account but used a card to pay...LOL.... Well Jet Blue dollars never go away... So next flight :) I give JetBlue a Solid 5 Stars. read more

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This was my 1st time using yet blue and the WHOLE experience has be disastrous. I bought tickets for my parents to visit from CA to VA. They caught a red eye flight from SAN TO BOSTON. Which was delayed by 40 min. without any notifications of the delay. I woke up at 6am to notification from them stating their second leg from BOS TO Va was cancelled and rescheduled to MONDAY and no reasonable accommodation or anything was offered to not only to my parents but many guest on that flight. There was also no notification from the pilot or staff prior to arriving that this flight was cancelled. I frantically tried to figure out solutions, tried contacting your customer service line and chat with over 4 hours wait. I luckily found a flight with yet blue for later that afternoon online. While doing this my dad finally reached the front of the line after a 2+ hour wait The agent asked what they needed help with and immediately said there was nothing available and that she couldn't do anything. I told my dad that I found the flight online at 4:50pm and if it's full then why is it still being advertised. She then proceeded to say who are you talking to me or in the phone and demanded he give her the sole attention. My dad had to tell her to talk to him with respect because he wasn't getting upset. She finally said wow you guys got lucky and was able to schedule them. It makes me thinking that if we would not insisted they would have had us wait until Monday and paid our own hotel. Many other paying customers- some with disabilities, veterans and families with small children were SOL because the agent wouldn't even take to time to really look for them. My parents wait for the next scheduled flight at 4:50pm which was then delayed at 6:15. They then got to their final destination and their luggage was missing and we still have not had a word or call on where it's at. Needless to say this will be our first and last time using jet blue. read more

Jet blue canceled my flight from Seattle meaning instead of 11am departure arriving at 7 pm est I departed at 11 pm. Arrived at 7:25 am est (plane also left about 1/2 late to top it off. Stranded at the airport for 14 hours over $100 to store bags so we could get through security for food and a place to sit jet blue desk doesn't open until 2 hours prior to flight.... An additional $100 for a lounge so we could be comfortable and try to get sleep ( less expensive than lunch n dinner in the airport for 3... an additional lost day of work of which one person was not paid. Let us not forget the $85 p/person for bags as well as through all this they still felt it appropriate to charge this First and last time on the surface they may seem less expensive but once you tally all the "fees" or excluded amenities, all the cancellations of late fat more expensive and unreliable. read more

On the evening of May 22, 2022 I and my partner have a JetBlue flight from Tampa to Boston which originally set to depart at 7:10pm. The flight was delayed until almost 10pm. I and my partner were waiting at airport since 5.30pm since the boarding time was 6.35pm. Hours passed, there were no update on the flight until customers got frustrated and angrily asked JetBlue staff if we could fly out that night. The staff only said there was a problem with aircraft but will be fixed quickly. They couldn't even confirm us about the issue that had been going on with the aircraft for hours before announced flight cancellation. They rescheduled us for the following day at 10am which also delayed for more than 40mins. The flight tickets also led us to the wrong gate. After the announcement at that night, JetBlue staff at the airport announced that everyone will be getting $150 as a result of the cancellation that night. It was almost midnight by that time. They asked everyone to lined up and serve all angry clients one by one. They did not give the reimbursement at the counter. JetBlue staff at the airport rudely told us to call 1-800-JetBlue to inquire about getting a refund for $150 for hotel reimbursement. We waited for nothing!!! The hotel that night costed us more than $330. I called customer service several times after got back to Boston, yet the response was super rude and disrespectful. They said that there can't be any compensation and everything is not guaranteed and told us whatever the staff at Tampa airport told us that night is just words of people who do not know anything about reimbursement. If JetBlue does not honor their promises, then how can customers trust JetBlue for their future businesses again . I'm super disappointed from the responds I received from the JetBlue staff. Not sure how the future of JetBlue would be like, but if there's no improvement. Super disappointed. I would give negative point for all the bad experiences with JetBlue. read more

I CHOOSE (I have other choices where I will always be upgraded to first class) JetBlue because of the convenience, flight times, direct flights, and destinations. The staff has always been great, courteous, and friendly...UNTIL a flight a little over a week ago. On my most recent flight from Boston to Palm Beach, I asked an attendant next to me if he could help lift my suitcase into the overhead compartment. It had nothing to do with strength, but I'm not that tall, and it's awkward to lift and adjust my suitcase over my head--I could do it, but it might have slowed down the other people boarding the aircraft, I was trying to be considerate to other passengers and move quickly. A second flight attendant, leaning against the wall doing nothing snapped at me. She said if I can't get the suitcase up there myself, I can't sit in the bulkhead. FYI - I had no trouble getting it down, but the overhead is too high to raise the bag over my head and get it done quickly. She was insulting and condescending when speaking to me. I was totally embarrassed. People were looking at me and I was very uncomfortable. There was no reason to be so unkind. There was an elderly woman in another bulkhead seat; her traveling companion put her bag up in the overhead. My issue is how rude this attendant was. It was not necessary. There is always a pleasant way to say something and not yell it out at me from the bulkhead door toward the aisle. I wrote to JetBlue twice and received no response, so now I'm posting this here. I would never speak to a person in public the way she spoke to me. Edited this because JetBlue has not even sent an automatically generated letter acknowledging me. I don't like rude people. The bottom line is that the flight attendant was rude. I'll put in her name next time I edit. Maybe her picture too. read more

Yes, you can transfer points through My Dashboard and going to My Points, under the section Using Points, you will select Transfer points to another member. There are taxes collected when transferring points, this would be $12.50 per every 1,000 points transferred Where do I find My Points. I do not see it on the page I am on now. Is that a federal tax? Are you charge the $12.50 per 1000 when you use your own points? When signed into your TrueBlue account, you will select your initials and then My Dashboard. You will see the My Points section on this page. And my apologies, in reviewing this charge, it would not be taxes collected but rather a fee collected by JetBlue for the transfer. That is a total rip off - my points I earn and Jet Blue turns the screws and charges me $12.50 to use the. A total Rip Off please pass that on to your new CEO. I can see where you're coming from. You would be able to add the TrueBlue member to your pool for a short period of time so they can access the points and then remove them later on or you can book a reservation for someone else using your points without these fees being applied. So Jet Blue makes their customers jump through hoops to get out of charging them a bogus fee? Great company! Thanks for your input! I've sent your feedback on this system to our leadership for them to review and hopefully, they can update this system for future use. Is there anything else I can answer for you? No thank you You're welcome. Thank you so much for taking the time to chat with me today here at JetBlue. I appreciate your feedback on this. Have a great day! read more

I have flown 5 times on different planes and in different seats in past few months. EVERY time the tv would not work or could only get movies. is jet blue the new Spirit? read more

This is the worst traveling experience I ever had. When we leave LAX to JFK, the flight delayed 3 and half hours, then from JFK-Aruba, delayed over 1 hour. On the way back, our reserved business class seats being taken away without notifying. Then put us 1 seat behind. Way Smaller seats, smaller space. Landed in LAX 12:41am, sitting in the airplane waiting for 45 minutes, because another air plane was at the duct. Got to the baggage claim, waiting for another 30minutes, then the luggage came out from deferent area with deferent flight number. This was the worst experience with Jet Blue. I will never recommend to anybody I know. read more

I forgot about Jet Blue. I fly Southwest so much that I don't think to check another airline until I need a flight Southwest can't accommodate. My husband I flew from Boston to Las Vegas on Jet Blue and had an excellent experience. Booked flight through CheapOAir and found just the flight we needed: Depart Logan at 9pm and arrive in Las Vegas at midnight. I couldn't believe it when the flight attendants told us that after beverage and snack service that the snacks and drinks would be available near the lavoratory area, just help ourselves. The well stocked refrigerator and snack baskets were a sight to see. The flight attendants were all smiling and they made sure to announce the carousel location we could pick up our luggage. Excellent experience. Thank you Jet Blue! read more

We are took a Sunday evening flight from Boston to JFK. The entire process was a breeze! We were lucky enough to only have 11 total people on our flight so the entire staff made our experience memorable. They were all very nice and efficient. We have flown JetBlue numerous times. We really enjoy flying on their new planes as they are packed with technology. Their older planes are nice but nothing compared to the newer ones. read more

JetBlue - Taking a flight from Boston to JFK - Airlines Near Me - Boston, Massachusetts

I LOVE JETBLUE!! It's my favorite airline*. Top Ten reasons: 1) they have nonstops to Nashville so I can visit my parents, 2) prices are lower than most, 3) their flight attendants are AWEsome, 4) they have the widest seats & more legroom in coach than other airlines (being 5'3", I really appreciate this), 5) they don't believe in oversell, 6) they offer FIVE complimentary snacks to choose from, 7) they have pineapple juice, 8) individual TVs, 9) FREE Wifi! And last, but not least..... ....the BEST first class service domestically, aka Mint Class. JB doesn't offer Mint Class on every flight, but if you see it as an option, it's definitely worth looking into. It is fine dining service at 35,000 feet currently catered by NYC's Saxon + Parole, and may I add, their wine selection is top notch legit when it comes to airliners. Mint Class is arranged in a 2-1-2-1-2 configuration on both sides. I always look for the individual Mint Suites even when my husband & I travel together. These suites are HUGE! Width-wise, they are the size of 2 Mint seats in front of you. So much wiggle room (literally). Please see my photos below. JetBlue is the official airline of the Boston Red Sox, and if you're lucky enough to get on a flight departing out of Gate C34, that is Big Papi's gate! Big Papi as in the one and only Red Sox Great, the beloved David Ortiz. One of his signature #34 retired jerseys is hung on the wall at Gate C34. This is also the coolest jetway. When you enter, instead of seeing credit card advertisements, you are surrounded by life size photos of the Red Sox along the walls of this jetway. So if you're a Yankees fan, take that! Now that minus one star, JetBlue is pretty bad with their delays. *Written by a flight attendant with a different carrier :-) read more

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They are always clean, professional, nice and on time. It would be a 5 star if they don't block me from checking in 40 minutes prior to my flight. read more

Thank you. Please allow me a few minutes to check on this. sure October 17 at 12:46 PM I do see that flight 2251 on 13OCT was delayed. You changed your flight to 14OCT instead of taking the delayed flight. Your reservation does not qualify for compensation. what? I waited for nearly 6 hours before I changed the flight which was delayed over nine times. it wasn't clear to me that learning the flight was going to leave a 10:30 PM that the flight was going to leave at all. I'm sorry. The flight has been fully reviewed and anyone who qualified for compensation received the compensation. I am not showing that your reservation qualified. that and the fact I had my 16 years, and his friend is the reason I changed the flight rather than wait until 11:30 (which is when the flight took off) I completely understand. You had that option to change, and you did what was necessary. yes, after 6 hours. from what I read on the website, after 3h hours there should have been a $50 travel voucher, Since you changed to a different flight, your reservation does not qualify for compensation. I just want to 100% clear that JetBlue is going to absolutely nothing in this case. This is the worst customer service I have ever heard of. I am beside myself that this is how JetBlue conducts business! A person waits 6 hours, and gets nothing at all, nothing. I do apologize. The review is complete, and your reservation did not qualify. I'm sorry for the flight disruption you experienced. disruptions ? That is not the word I would use to describe what happen. I have to say, again, this is the worst customer service I have experienced with an airline, and to be just pushed aside that it was "disruption" totally minimizes the impact this had, due to JetBlue's fault, is insulting. It cost me a days' vacation with my son, it created a cost to me by losing one night stay at a prepaid hotel. And all JetBlue does is apologize (only after I contact you btw) for a "disruption"!?? This is what JetBlue considers "customer service"? Having a flight delayed or canceled is never what we want because it does make a big impact to our customer's travel plans and again, I do apologize for the inconvenience. This is unacceptable, and it does render your apology insincere. My apologies are sincere, but I cannot change that your reservation did not qualify for compensation after the review was completed by a separate department. Terrible. I have nothing else to add. read more

One of the best airlines, has continued to go down the tubes. Their online system is extremely slow and outdated. My main concern is regarding any form of putting the customer first. Bad support and service attempting to resolved a complaint. No one that you speak with is able to make a decision and they sedt in a request for resolution and you never hear from them again... Oh, I'm MOSAIC... Means nothing!!! read more

JetBlue is our favorite airline. We absolutely love the Even More Space seats that we always purchase. It's worth the extra money. You get additional leg room to stretch out and relax, plus priority boarding and early access to overhead bins. When you purchase an Even More Space seat you'll also receive Even More Speed which is expedited security so you don't have to wait in the HUGE TSA lines... The seats all have TV's built in the headrests just remember to bring your headphones... The flight attendants are always smiley and friendly as is the captain which makes for an enjoyable flight!! read more

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I usually prefer to fly jet blue out of Logan. Terminal C is not bad at all and has a lot of Simon no options. Security is usually pretty quick. I like JB because in most planes I don't need to purchase extra legroom. They give you a reasonable amount of room for the high price you pay for a ticket. The spotty but free WiFi and direct tv is pretty nice when it's available and the free snacks are a nice touch. read more

JetBlue - Airlines Near Me - Boston, Massachusetts

from my short flight from nyc to Boston - inefficient service, Horrible telephone call customer service, zero customer services management

Arriving at the airport 2 hours before a domestic flight is not enough for JetBlue and the 3 people they had working the desk. Their website crashed multiple times during the reservation process, their customer support makes you wait on hold for +90 minutes before disconnecting you, you stand in line for over an hour only for their GED employees to tell you that you are late then they make you consolidate your luggage or pay more because they can not find the two free bags credit that is supposed to come when you buy tickets on their lousy credit card. Then they tell you to hurry or you'll miss your flight and don't bother notifying the gate. Then they shut the gate in your face even though they see you running down the terminal. Then they kick you out of the terminal and make you wait by the lost luggage room while they bring you a broken army cot that can not be used for sleeping. They they refuse to give your child water after your beverages were trashed at security. Then they walk by you all night and look away like you are a homeless person they don't want to help. Then when you finally do get to your destination, almost a full day late, your one luggage bag is damaged. Dear Federal Government, thank you for bailing out these crappy airlines without demanding a consumer bill of rights. Jetblue is no longer the airline it once was. Let them go bankrupt! Attached is a photo of the JetBlue line at Logan Airport at 3:30AM! read more

JetBlue - 3:30AM at Logan Airport...More than 100 Jetblue passengers wait and wait hoping to make their 6AM flights!....shold have drove. - Airlines Near Me - Boston, Massachusetts

Both time i took jet blue on the return flight did not get in till 4am on time they lost my luggage and the employee treat like 2nd citizen of your mosaic they treat you better would not recommend this airline read more

I say this with having flown to over 22 countries, and having several domestic flights per year for business and pleasure. I write this, and, after having flown all the major airlines, omitting the lower tier ones as much as possible, but never have I ever had to write a review based on how horrible my experience was with a particular airline, I understand that things happen from time to time but quality assurance and customer service should always be a priority when in the service industry well seated in travel and tourism. My experience at the Boston airport was very disappointing after a series of delays and understandings of circumstances out of my control I eventually was removed, along with the rest of the cabin from the flight and the flight was canceled we then had to make our way to the counter and retake it ourselves but here's where the problem begins I was told by the counter representative and reassured several times that if my flight is re-booked on another day that JetBlue will kindly reimburse me for up to $250 per night for my hotel stay as well as my rideshare cost and/or rentals. I didn't go into the splurging but I did have a mindset that I was going to be able to get home and JetBlue was going to assist me in getting there however, after redirecting my flight from Sacramento to San Francisco I had to book a hotel book, a rental car book, several ride chairs, and travel myself from San Francisco back to Sacramento, after such an arduous ordeal and terrible experience I was hopeful to receive an email saying sorry about all the trouble here's the next meal on us or upgrade next on us but instead I found an email saying "sorry the circumstance is out of our control so therefore, you will not be in reimbursed for any of your expenses." that was very disappointing to learn. After all my decisions have been made. I would've at least entertained other thoughts, but the customer service agent showed me one thing and then the email and customer service at JetBlue is telling me another and I think that's quite in Fair. I'm not looking for a lie, and I rarely do this to look for many things and return, but I do want to reflect the terrible customer service, and the decisions that were made by this company. It's really awful because I have a partner on the East Coast and so fly in a direct flight from the West Coast. The east is ideal but I would rather pay a little bit more and be guaranteed better service like in Delta Air Lines. read more

I was unable to book a seat the night before my flight because all seats available to me were taken. I arrived at the airport before the JetBlue terminal was open in Austin and was first in line hoping to get a comfortable seat given my disabilities. The JetBlue representative instead put me on standby. She said I would get a seat at the gate. I was first at the gate, I was told there were 13 available seats and not to worry. I explained my disability. I went to the gate three times, and each time I was told to wait while I watched other people come after me and get the seats and be accommodated. On boarding I was finally given a seat in the last row. The seat I expressly asked not to be given. I had to take Ativan to relax my muscles and knock me out. When I boarded the plane I let the stewardess know of my disability and concern. Not one offered support. No one asked how I was doing or offered a pillow for my back. It was as if I was invisible JetBlue discriminated. It accommodated only the white passengers. When I contacted JetBlue, they only reply was sorry for the inconvenience. read more

Jetblue absolutely bites. I made a reservation to go to a wedding on Feb 16 in Dominican Republic in October. In December they tell me my flight no longer exists, I have to choose another day. They give me the option on the 12th or 14th. I choose the 12th, even though it costs me another day of work, to allow enough time to get there. Well then a big storm comes and they cancel my flight. So they move me to the 14th. But then that connecting flight to is delayed, so the reroute me on a convoluted string of 4 flight, and two overnight stays in airports, 38 hours total. I get into Boston. Flight from Pittsburgh was delayed, So I get to spend the night in Logan airport, get a flight to JFK at 530am. And the next flight out of JFK is supposed to be 8pm tomorrow night. So I get in at 130am, unless I can get an earlier standby flight. I'll spend about 36 hours in airports and on planes when this is done. And BTW, my plane I was supposed to be on tonight to SDQ was still here in Boston, but they had already given my seat away. So fuck me. And the people at the gate just don't care. So here I spend the first of two nights in airports. I will definitely not fly jetblue again. They can't do any sort of make good, and this is costing me more for the car rental, meals, and there isn't enough time between flights to go out of the airport to a hotel. read more

This is the worst flying in the world, they delayed my flight numerous times. We couldn't find any flights back, and decided to leave us in the airport. Keep in mind, our flight was delayed several times before. I lost money, my time, this is simply unacceptable. We came at 840 and delayed until 2:30 then 4:30, and when we flew, the AC supposedly broke after an hour on the air craft. Where we turned around, and were sent back down. They said they'll call us, didn't even tell us our gate number, and treated us like animals. Who is responsible for this? read more

My dad try to book a flight by phone twice, the two person on the phone are rude doesn't want to help with the booking, I guess they didn't want the business, that's why working from home no supervision its not good for business owners. So went on line to book on their website again nothing match we can't click on the seating we wanted and price keep going up everytime we retry with the booking, we give up. Went with another air line. read more

The whole experience should be perfect until one agent Pablo requested me not to carry my bag to the airplane. First of all, I paid 35 dollars prior to arrive to the Boston airport. This fee is for the check bag fee, but the TSA and the agent does not ask me to check my bag. When Pablo agent announced people who are at the zone E and F can't carry bag to the airplane. Therefore, I paid additional 65 dollars, but I still can't carry my luggage to the plane. The luggage is small, but he leave no rooms for me to explain to him. Sorry JetBlue, the last part of the customer service really screwed up. read more

JetBlue - Airlines Near Me - Boston, Massachusetts

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Re: NYC to LAX, none stop, about 5 to 6 hours I am usually an easy going and patient traveler, I have encountered numerous problems when traveling, I never complained or reported it, but this is the worst experience. I booked a one way ticket with JetBlue Always from Newark to Los Angeles on 7/06/23, the travel date was 7/27/23 (see the attached ticket), I checked in on 7/26/23 (see the attached boarding pass). On the morning of 7/28/23, I received a cancellation notice from JetBlue (see attached Cancellation Notice). Problem 1. I was ok with the cancellation, anything could happen, I understood, as long as I could get a refund. About 30 minutes later, I received a rescheduled itinerary (see attached), JetBlue unilaterally sent me to Westchester Airport which is 2 hours away from my home, the flight would take me to Orlando, the layover time would be 8 hours, then from Orlando to Los Angeles, the total travel time would be about 16 hours. Problem 2. It was still ok to me because JetBlue allowed me to cancel it for free. The instructions led me to "Manage trip". I followed the instructions but kept receiving error messages, so the refund couldn't be processed. Problem 3. It suggested "Chat" would be the fastest way to solve the problems/issues, or for Q & A. But "Chat" couldn't solve my problem, it led me back to "Manage trip" again and again, and couldn't do anything for me. Problem 4. I had no choice but to call JetBlue, the holding time to reach a live person was 1.5 hours, finally a real person picked up my line, the first sentence was to let me know that the refund request placed on the phone was subject to $25. Well, I started to get aggravated. Anyway, the refund request was sent in and the $25 fee was waived. Problem 5. Finally I received the refund with $30 short. The interesting part was the refund amount on the statement was correct, but the actual amount was $30 less (see attached). So I had to call jetBlue again, the representative told me after investigation it was their mistake when processing the refund. Well, JetBlue used to be my favorite airline, I don't know why it changed so much in a bad way, I believe I am not the only one having these problems. I am sharing this experience with the public, hope JetBlue wakes up someday, and improves the quality of service. read more

awful customer service, they just hang up on you. Tell you that your being transferred, after a hour on phone and hang up.

was the worst experience I had with airlines company. I hope I never had to use they service again .I had a family trip and I was at airport midnight they only sad the flight was canceled and nothing they can do ,than after lot talking they found me another flight (my was directly the one they give to me have one stop ) then I coming for next day after all frustrated we had and for another surprise it's delayed again. read more

They getting expensive and changing flight I bought my flight to come back July 10 they changed it to the 9 plus I got the flight the said I head every things included it now they said k have to paid for my suitcases ! read more

JetBlue sucks. I tried to book a flight 5 or 6 times in a row, making sure to refresh the page each tie and each time they would tell me the price of the flights I was trying to buy had changed. I ended up buying the tickets at least 100 dollars more expensive than I had originally attempted to purchase. I tried to call them to speak to someone about the fact that I could not purchase my flight and after answering like 10 questions I was finally put in line to speak to someone, with a wait time of 138 minutes. Honestly I don't know what the problem what with the site and the inability to speak with a representative, but bad experience over all. JetBlue should really get its ~self~ together. read more

With free choices of snacks like power bars to cookies, Dunkin Donuts coffee (my favorite) to FREE Wi-Fi on board... that's right folks and I repeat...FREE Wi-Fi on board.... it's no wonder JetBlue is giving Virgin America and other major airlines carrier, a run for their money! Not to mention, JetBlue has super friendly skies service, their on-board flight attendants were very nice, and they even gave me a hot towelette before our plane landed!! Just to think, services like these were complimentary basics way back then (before the internet days), and seats were also not so bunch up and cramped back then, but thankfully; we have JetBlue (probably the only airlines) who still believes in providing the best experience for every passenger and that includes the Economy Class!! Now that's worth Yelping about!! Until then, Cheers! ~ :p read more

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I chose this Boston based airline for our trip from the west coast for 23 travelers. I had never flown Jet Blue. At SeaTac , it took 60 minutes to check us in. Every person was holding their ID and in line. The ticket agent was tortoise slow. Returning after a busy week, I requested a complimentary upgrade to a seat with more legroom. I noted I brought 23 travelers. The gate agent said, nothing is complimentary! I told her Alaska or Delta would upgrade after spending $20 k as the group leader. Thanks JetBlue for letting customers know you really don't care! read more

This review is more of a eulogy of an airline we all thought would buck the trend. The one that wouldn't just be beholden to the shareholders. The one that would bring "humanity back to flying". The one that could make fun of other airlines (especially the spartan Spirit) because it didn't employ common nickel-and-dime tactics. The one that wouldn't be just another airline. I fly often to LA to see family, and the competition for this trans-continental route is rather extensive at Logan. I can choose between American, United, Virgin America, and Delta for direct routes. This was my top airline to fly across the country. I've also flown them around the Northeast as well. The seats were nice and you need a good seat to survive a 6 hour flight. My parents definitely need it more since they've gotten older. There's tv/radio to keep you entertained if you decided not to d-l a long podcast or bring a laptop. You'd be served an abundance of snacks, though that's more of a bonus. Service was rather good, and especially strong for airlines. Hey, as long as you don't treat me like cattle, I'm fine. If you get the timing right, Jetblue's prices were rather low compared to other airlines. Plus, not having to pay a baggage fee was really nice. But even if Jet Blue would cost a little more, I still would pay for it because of the overall experience. So now Jetblue has surrendered to Wall Street and will charge bag fees for some airfares and will reduce legroom (they have some mumble jumbo of the pitch being the same or whatever). Even though the airline can still technically say they have the most legroom, the difference between them and the others is pretty much negligible. Is anyone going to notice now? Also, I can see having to engage in hand-to-hand combat for overhead space now, which wasn't the case ever on this airline (unlike others). I used to tolerate some stupid things that I've experienced with the airline, like having to abruptly land in Vegas because the plane didn't have enough fuel. Now, if I could have just deplaned and enjoy the city for a bit, I wouldn't be so annoyed, but I sat on the plane and didn't end up getting home until 3 am. I could tolerate an entertainment system that was less-than-perfect. I could tolerate other mistakes because of the value and the overall experience. Jetblue is now just another airline. As such, I will treat it as another airline when shopping for tickets and evaluating performance. Doesn't mean I won't fly them again, but Jetblue has lost the advantage. I find their obfuscating emails insulting and Facebook responses hollow against the waves of malcontents. Yeah, it's a bit of an overreaction by the masses, since the airline will probably keep most amenities, but this still feels like Jetblue being Fredo. Now you've broken a lot of hearts, Jetblue. Since it is closer to lowering itself with the other airlines, the formerly second-place Virgin America has now got the edge. read more

It took me three customer service representatives to get me a seat when I already paid for airfare! Two of them told me I'd have to pay 130$ for extra leg room because there were no seats available. Thank god for my tenacity, the third time was a charm. I should not have to have gone through this . read more

Do not risk or consider flying with Jet Blue. Endless cancelations and horrible communications. I am at Boston Logan, in route to New York, sitting for over 5 hours and nobody representing Jet Blue has any information. This has happened multiple times. Alaska airlines is pretty bulletproof. read more

I really like JetBlue. Like, I have that trueBlue Amex in my wallet like jetblue. Like, I have a girlfriend who lived in Buffalo and moved to DC and I'm still in Boston and we're doing okay with it for now, like Jet Blue. Like... I'm writing a review about Jet Blue on Jet Blue like. Pros: Fast easy online booking If you F'up your reservation, and call that day, they'll often fix it, no judging or fees. Tvs in the head rest Free Bags! Free Bags are really underrated. Not only does it save you money, it also saves you tons of time. Flights with free bags board faster. I often wonder if the time saved actually costs the airlines money. Cons: They have this god awful gingerale. I love gingerale when I fly (look up TheOatmeal.com's opinions on this - and you'll begin to have an idea of how I feel about the Magic Sky Juice). It's seagrams 25% reduced calorie version, and it tastes like chemicals and makes me sick. I've also vowed to include this in every review and survey and inform every stewardess on JetBlue until it's fixed. Hey, we all need a hobby while we travel. Now that you think i'm insane and have stopped reading this.... yeah... Happy Flying! (This review was drafted on a jetblue flight, thanks to the new FAA regulations ALLOWING cellphones to be on on planes! Also, I'm drinking a can of tomato juice and it sucks. What was I thinking.) read more

JetBlue - Airlines Near Me - Boston, Massachusetts