JetBlue sucks. I tried to book a flight 5 or 6 times in a row, making sure to refresh the page each tie and each time they would tell me the price of the flights I was trying to buy had changed. I ended up buying the tickets at least 100 dollars more expensive than I had originally attempted to purchase. I tried to call them to speak to someone about the fact that I could not purchase my flight and after answering like 10 questions I was finally put in line to speak to someone, with a wait time of 138 minutes. Honestly I don't know what the problem what with the site and the inability to speak with a representative, but bad experience over all. JetBlue should really get its ~self~ together. read more

Walking would be better than flying with JetBlue. Absolutely no reason for 6 hr delay on a beautiful day. Figure out how to move ppl without putting every passenger out because of your poor planning. Disgusted. read more

Do not risk or consider flying with Jet Blue. Endless cancelations and horrible communications. I am at Boston Logan, in route to New York, sitting for over 5 hours and nobody representing Jet Blue has any information. This has happened multiple times. Alaska airlines is pretty bulletproof. read more

Utterly disappointed. Second time flight is delayed... 3 hour delay and 1 hour taxiing.. Unfortunately called customer service and they were extremely rude and would not give any credit on account, stating the delay was 2 hrs 56 minutes, even though we have proof it was a 3 hr delay, please see picture for reference.. Looks like they like to alter their numbers. We are paying customers and deserve respect. Please retrain your staff and do better as a company. We love jetblue but the last few times we noticed staff is careless both in the customer service department and the inflight crew. Thank you, A Concerned customer. read more

First leg (domestic) not so good -- late, COLD cabin, poor flt attendant service. Second leg (international) much better -- service, food, flt attendants. Taken as a whole and average rating read more

I planned my family vacation several months in advance. Jetblue changed all my flights twice, putting them at such times that it made me have to drive at night in a snowy place, took away a day of vacation, made me lose a hotel night and a restaurant reservation, but also in the last connection, they took us off the plane due to technical problems and they put us back on the plane an hour later. A hellish trip. read more

I give them 3 stars because of past experiences were fantastic, but my last flight was not to say the least. Hey Luke left us stranded in Mexico, scared, and unhelpful staff. The staff just kept telling us to check our email which was impossible with no wifi working. JetBlue had no other flights available for days. We missed work, and had to rebook on American airlines to get home. Although they did refund our money, It didn't make up for the extra stopovers, time wasted, and stress that it caused. Wish they could do better. read more

Easy and convenient to fly if you purchase blue plus and above level. A bit delayed, but once on comfortable for late night flight. read more

I had amazing flights in and out of Bostin this past week. I had the most amazing flight amazing crews on both flights. Both flights were perfect and I landed in one piece. read more

Our original flight was scheduled at 3:30 but I received an email a couple weeks before that our flight time was changed to 3:15. I had no problem with this. I received an email from JetBlue the week of travel that the roads were under construction and to expect delay to the airport. I wanted to make sure we made it to the airport without any delays so I started and finished my 1/2 marathon early to avoid any delay's getting to the airport. We did not receive another email from JetBlue regarding anything to do with the flight, the week before travel. No emails regarding seat selection, baggage fees, time change or early check in. We arrived at the airport early to make sure everything was taken care of to get on the flight. We were informed at check in that we did not check in on time online and that we had to check our carry on bags/no carry on and may not even be able to sit together. I explained how I never received an email from JetBlue regarding any of this. At check in we found out that the flight had been delayed. That would have been nice to know ahead of time by email and I would have been able to start and finish the race on time. The flight ended up taking off after 4:30. Thank you JetBlue.. After having to check our carry on bags, our flight landed at 7:59 PM and our bags finally arrived at the carousel at 9:16 PM. I travel quite a bit and this was hands down the worst flight that I have ever taken. read more

Jet blue RUINED MY TRIP!!!!!!!! Went to Nashville. Got there 2 hours before departure. Then everything went to hell. Every 15 minutes got an update. Got about 15. We ended up leaving 5 hours after departure time. Meaning we sat in Logan for a good 7 hours. If you have never done that, it is draining!!!! I had reservations to a beautiful restaurant at 6:15. Obviously had to cancel. A NIGHTMARE!!!!! The return flight home not much better!!!! I booked with American through Priceline. And they switched to Jetblue .BS !!!! Not sure if American would have been better. But probably. I was so frazzled from the flight from Boston, I just could never regroup and have a good time. Been traveling for 40 years plus. The worst vacation of my life!!!! Bottom line is this. Book another airline. You will thank me. Greg Calabro Boston, Ma read more

With free choices of snacks like power bars to cookies, Dunkin Donuts coffee (my favorite) to FREE Wi-Fi on board... that's right folks and I repeat...FREE Wi-Fi on board.... it's no wonder JetBlue is giving Virgin America and other major airlines carrier, a run for their money! Not to mention, JetBlue has super friendly skies service, their on-board flight attendants were very nice, and they even gave me a hot towelette before our plane landed!! Just to think, services like these were complimentary basics way back then (before the internet days), and seats were also not so bunch up and cramped back then, but thankfully; we have JetBlue (probably the only airlines) who still believes in providing the best experience for every passenger and that includes the Economy Class!! Now that's worth Yelping about!! Until then, Cheers! ~ :p read more

See all

This review is more of a eulogy of an airline we all thought would buck the trend. The one that wouldn't just be beholden to the shareholders. The one that would bring "humanity back to flying". The one that could make fun of other airlines (especially the spartan Spirit) because it didn't employ common nickel-and-dime tactics. The one that wouldn't be just another airline. I fly often to LA to see family, and the competition for this trans-continental route is rather extensive at Logan. I can choose between American, United, Virgin America, and Delta for direct routes. This was my top airline to fly across the country. I've also flown them around the Northeast as well. The seats were nice and you need a good seat to survive a 6 hour flight. My parents definitely need it more since they've gotten older. There's tv/radio to keep you entertained if you decided not to d-l a long podcast or bring a laptop. You'd be served an abundance of snacks, though that's more of a bonus. Service was rather good, and especially strong for airlines. Hey, as long as you don't treat me like cattle, I'm fine. If you get the timing right, Jetblue's prices were rather low compared to other airlines. Plus, not having to pay a baggage fee was really nice. But even if Jet Blue would cost a little more, I still would pay for it because of the overall experience. So now Jetblue has surrendered to Wall Street and will charge bag fees for some airfares and will reduce legroom (they have some mumble jumbo of the pitch being the same or whatever). Even though the airline can still technically say they have the most legroom, the difference between them and the others is pretty much negligible. Is anyone going to notice now? Also, I can see having to engage in hand-to-hand combat for overhead space now, which wasn't the case ever on this airline (unlike others). I used to tolerate some stupid things that I've experienced with the airline, like having to abruptly land in Vegas because the plane didn't have enough fuel. Now, if I could have just deplaned and enjoy the city for a bit, I wouldn't be so annoyed, but I sat on the plane and didn't end up getting home until 3 am. I could tolerate an entertainment system that was less-than-perfect. I could tolerate other mistakes because of the value and the overall experience. Jetblue is now just another airline. As such, I will treat it as another airline when shopping for tickets and evaluating performance. Doesn't mean I won't fly them again, but Jetblue has lost the advantage. I find their obfuscating emails insulting and Facebook responses hollow against the waves of malcontents. Yeah, it's a bit of an overreaction by the masses, since the airline will probably keep most amenities, but this still feels like Jetblue being Fredo. Now you've broken a lot of hearts, Jetblue. Since it is closer to lowering itself with the other airlines, the formerly second-place Virgin America has now got the edge. read more

Lost the luster they previously had with recent fails in customer service. Endured a 4 1/2 delay from Boston to Aruba on Feb 4 without any info on why the delay persisted through the am hours. Relied on a flight attendant to inform us the likely reasons but never received any direct feedback or a follow up post flight. Pilot announcements were non-existent almost like he was embarassed to report any info. Contrast with Delta who actively communicates and asks for feedback post flight on the same route. This is the 2nd JB flight recently that has been a major disappointment. We'll seek other airlines before we fly JB again. read more

I would give zero stars if I could. I purchased the fare that includes choosing out seats. At check out the seat map only had seats available for a cost. I called Jet Blue, sat on hold 10 min to be told that once I had paid and a confirmation number I could call for seats. So I hung up and purchased the fares and called back, waiting another 10 min. Now I was told I would get seats at the airport and did not get to choose. I asked to be refunded to the fare without seat selection and was denied a refund.. I asked for a refund of my money, I was denied. I was told they would do nothing for me, even though they sold me a fare based on choosing my seats. I could only have flight credit with Jet Blue. So I as stuck flying them. Customer service is a zero, I even asked to speak with a supervisior to get no where. Also....I noticed the single fare was $50 less than buying our two seats together. Which is strange. I did end up paying the extra $100 so my daughter and I would be on the same reservation, even though now I cannot guarantee we will sit together. I would avoid this airline if possible. read more

JetBlue is my "go-to" airline. They keep adding more direct flights from Boston to great locations, including many international spots in the Caribbean and Central America. I love everything about it. From the friendly crew, to the nice planes, to the snacks! The newer planes seem to have a snack locker, so you can help yourself to some cookies or water, even after the flight attendants have made their rounds. Love the More Space seats, even if they're a bit extra. The planes are always clean and well kept. I despise SPIRIT airlines, and I will always go with JetBlue, even if the fare is a bit more. Keep in mind, budget airlines charge $50 for carry ons. So really, the ticket difference isn't terrible in terms of price, and I value my mental well-being and customer service over 10-15% money more for a ticket. TIP: Get the JetBlue Credit card. In-flight purchases of beer and wine (I think meals too) are reduced 50%. read more

I really like JetBlue. Like, I have that trueBlue Amex in my wallet like jetblue. Like, I have a girlfriend who lived in Buffalo and moved to DC and I'm still in Boston and we're doing okay with it for now, like Jet Blue. Like... I'm writing a review about Jet Blue on Jet Blue like. Pros: Fast easy online booking If you F'up your reservation, and call that day, they'll often fix it, no judging or fees. Tvs in the head rest Free Bags! Free Bags are really underrated. Not only does it save you money, it also saves you tons of time. Flights with free bags board faster. I often wonder if the time saved actually costs the airlines money. Cons: They have this god awful gingerale. I love gingerale when I fly (look up TheOatmeal.com's opinions on this - and you'll begin to have an idea of how I feel about the Magic Sky Juice). It's seagrams 25% reduced calorie version, and it tastes like chemicals and makes me sick. I've also vowed to include this in every review and survey and inform every stewardess on JetBlue until it's fixed. Hey, we all need a hobby while we travel. Now that you think i'm insane and have stopped reading this.... yeah... Happy Flying! (This review was drafted on a jetblue flight, thanks to the new FAA regulations ALLOWING cellphones to be on on planes! Also, I'm drinking a can of tomato juice and it sucks. What was I thinking.) read more

JetBlue - Airlines Near Me - Boston, Massachusetts

I hope Jet Blue goes out of business and realize the customer is the reason employee has a paycheck. I will never purchase another ticket. United airlines is available or Delta. 15 years flying Jet Blue and my last time. I fly 4 to 5 times a year. Bye the flight I am presently on is empty and I knew this BUT ass blue wanted to charge me $$$$ for a small bag grocery store one w T shirt for grandchildren. U asswipes lost a loyal customer read more

JetBlue was the first domestic airline I had flown with in the United States. I had done some flying abroad, but that's about it. I flew from Boston to Las Vegas, and then from Houston back to Boston (Frontier took be Vegas-Houston... review coming soon! First thing I really got to say: You really can't beat Free Wi-Fi (they call it Fly-Fi). The download speed is actually quite decent. Email, social media of all kinds, and so on run without much issue. Do be advised, however, with the free plan, upload speeds aren't spectacular. This just means it may take longer for your snaps of takeoff and landing to go through to your friends, and Facetime won't work, but otherwise, it was a breeze! I was on my iPad writing Yelp reviews (alas, not this one), amazed at how awesome the future is. According to a friend of mine, even though the extra speed for watching Netflix costs extra, he could stream content on the free plan. Other than the WiFi, and taking a look at the options, I set the in-flight entertainment system to the map and left it there. There did seem to be a solid number of free options, and watching live TV while 40K feet in the air is almost as cool as having internet up there. There is also a selection of movies, only it is not exceedingly vast. The two critiques I have regarding this is the screen being surprisingly small, but in honesty you are sitting close enough that it shouldn't be a major issue. Second, when you have it set to the map channel, they runs ads along with the maps. On the one hand, I realize the map won't change all that much from minute to minute, and that ads help keep prices low, on the other, this is a minor annoyance. Something I am a fan of is the free snacks! Chips, sodas, and a bag of cookies all come free. However, snacks of a higher caliber do not come free. Speaking of food, the tray tables could really use a wiping down. I realize budget airlines like to keep planes flying as opposed to sitting on the ground. With ~180 seats and ~30 minutes between the last person off and first person on I can't really blame them. What I would like to offer (JetBlue, if you're reading this, take note) is to do what Amtrak does. Offer antiseptic wipes so people could wipe their own trays down. I had no issues with legroom on my flight. Even though my legs aren't the longest, there seems to be more than enough extra space for those a little taller than me. Staff I interacted with was for the most part nice. One person at Logan airport was not having their best day, and one person at Hobby went above and beyond. Otherwise, everyone was very pleasant to work with both in person and on the phone. In summary: JetBlue met my expectations, their WiFi performed much better and made the process of flying more bearable, and I would not hesitate to fly with them again. read more

Have flown JetBlue in the past and had no problems. This most recent time we had a 4 hour delay and a 6 hour delay. There is little to no information about why, there are no options to cancel (with refund) and find another plane to fit our schedule etc. The website and customer support are outdated and slow, and the compensation for the major delays are some JetBlue cash. Won't be flying them again. read more

Shit what can i say, this airline really gives a shit at the end of the day. I am and have been a mosaic customer for the last 2 years and will be in 2021, but you don't need to be mosaic to appreciate what they do. That middle seat is still empty and i have flown 3 times in covid and couldn't feel safer. They are attentive and helpful, mostly on time and well i haven't paid for a flight in years but very affordable if you are paying. The Mint seats while not available everywhere are second to none. Here's hoping 2021 is a vaccinated one and i can get my 50 states by 51 instead of 50 you know because someone decided to eat bat soup or whatever. Yes i know that isn't how it started but does it really fucking matter at this point? I wanna knock these 9 states out asap and Jetblue will certainly be part of it all. Even to Alaska damn it !!!! read more

JetBlue - I really really love this airline.... - Airlines Near Me - Boston, Massachusetts

What happened to them? Canceled are flights for 5 people at $800 dollars PER person. (round trip) We were going home from Savanah after celebrating my mother's birthday Jet Blue stuck in JFK. (We live in MA, RI, and NH) They didn't even help us to get to Logan from JFK after Jet Blue canceled the flight. My parents and I made it out of New York leaving my two sisters behind to fend for them selves. (trains, planes,and automobiles $$$) That was just the flight, we ordered the hotel package, that is a whole other story. read more

Canceled yesterday and canceled today - at airport trying to check bags - Boston to Ft Meyers - 2 days and they wanted to put me out another day!!! I had to cancel the trip! They offered nothing! Logan Airport packed agin with angry people being cancelled and delayed. JetBlue is a shot show - so not book with them!!! Thank god I was traveling alone with no kids!! Ugh this is still a hot mess!!! read more

JetBlue WAS my favorite airline until my last trip. They cancelled my flight on the day of the flight. I rebooked the flight, after waiting 2 hours to chat with an agent. And found out, at the airport, that the agent "rebooked" me on the same cancelled flight. My only option to get on a flight that day with 2 kids on school vacation was to go to Tampa. So I had to then take an Uber ($155) to get to Orlando. The trip back was even worse. One of the kids COULD NOT check in...not on the app, not online, not at the kiosk. We waited in line for 1 and a half hours for them to tell us that we "missed" our flight. And that the next available flight was not until 2 DAYS LATER. 2 days in a hotel. 2 days of renting a car. 2 days of eating out. And then...again, the day before our flight, AGAIN, one of the kids could not check in. AGAIN she couldn't check not on the app, not online, not at the kiosk. AGAIN we had to wait in the full-service line to check in. Fortunately, they hadn't cancelled a flight this time so it was only a 40 minute wait and we did make the flight. But, because of JetBlue, I spent almost $1000 and their solution is to give me a $200 travel credit. The not-so-funny thing is that I spent way more money on my plane tickets JUST so I could fly on JetBlue. read more

JetBlue - My 2-hour view of the full-service line - Airlines Near Me - Boston, Massachusetts

We had a return flight from Charlotte to Boston on 10-15-23. I booked through Chase CC using travel points. When I tried selecting seats, all seats showed unavailable. I had to go to the JetBlue site to select the seats on the flight I'd already booked. Plenty were available at $35 per seat. I had no choice at that point. When we tried getting our boarding passes we were not allowed to carry on our bags. We were forced to check them, $35 per bag. These seem like deceptive business practices to me. When we flew to Charlotte on 10-13 on American Airlines we did not have these additional charges. read more

Do NOT and I mean do NOT book with JetBlue whom are Liars. They have refused to provide a refund during a pandemic!!! I have requested an full creditcard refund and jetblue refuses to do so. I am an essential employee and will most likely (99.99%) will be unable to travel or take a vacation for sometime. They previously noted that a credit would be placed in a JetBlue "TravelBank," which never occurred and this was more than a week ago and after such I again advised that I wanted a full credit card refund both online through chat and on the telephone. JetBLue stated the flight is not cancelled and I am not entitled to a refund right now and that if the flight is cancelled then I have the ability to apply for such a refund. All the events next month (May) in DC where I was traveling have been cancelled as well. I have a family member "wife" that has a suppressed autoimmune disease, which also a significant reason including to why I can not travel. All Complaints can be made at: https://www.transportation.gov/airconsumer My wife book Spirit and they were even willing to provide a refund on her credit card. read more

JetBlue - Liars - Airlines Near Me - Boston, Massachusetts

See all

Worst customer service. Takes hours to speak to an agent. Flights constantly delayed. Won't be flying this airline anymore!

recently I travel with Jet blue from BQN to TPA flight 2769 on February 28 3024. The jet blue associate at BQN name Tiffany was very rude. I don't understand why sometimes at the airport they act like that. But on my flight Sonia was very nice. She was able to accommodate me on the same seat as my husband. Great customer service. Thanks Sonia. read more

I have been flying overseas and all over the states for a very long time now and finally I have found an affordable and comfortable airline. It is easy to access, easy to find a flight and will upgrade you based on whatever your needs and wants are. I would definitely use them again and again and recommend them to family and everyone else. read more

Jet Blue is terrible lately. Two weeks ago we were scheduled to fly from Boston to Fort Lauderdale. We spent nine hours in the aircraft and finally at 2 a.m. they announced the flight was cancelled. The worst part about it was that they said we were confirmed for a 12:45 p.m. flight later that day. We paid for a hotel close to the airport and then found out later that morning we were not on that flight. After back and forth with Jet Blue we booked a flight for April school vacation. It was a direct flight to Miami and a direct flight back to Boston. Now we just got an email saying our flight is changed to a stopover at JFK with only 40 minutes between the connections. Don't fly this airline! read more

I want to give them zero stars. Booked a flight from Boston to Orlando jetblue changed the flight time and despite selecting seats for the original flight, they put myself and 2 of my children in row 2 and my other 2 children in row 20. When I called to figure it out was told sorry there's nothing we can do about it. Booked the flights 4 months in advance just to have JetBlue do whatever they wanted with no notification of a change in seats. And an apology does not make the situation okay. And the manager I just spoke to told me I can lean out into the aisle to make sure they are okay. Great solution JetBlue and even worse customer service. read more

Alyetta at Boston international so called supervisor, very disappointed in Jet blue, she may need some training for customers RUDE! read more

Zach from flight 1712 on July 25th was terrific. He went to great length to express his heartfelt apology regarding the delayed flight by going to every seat to personally deliver it. He has a highly positive attitude and enthusiasm for his job. Probably the best flight attendant I've came across on any flight. JetBlue is lucky to have him. read more

This airline used to be great but they are awful now. They crap all over their passengers and treat you like they are doing you a favor. 3 years in a row they have really made travel on our family summer vacation rather miserable. I will probably never fly with them again. read more

NEVER NEVER book a flight on JetBlue for an American flight. If you have to cancel your flight you must do it on the phone and with a supervisor. You cannot just rebook another flight using the credit on line. I have been waiting for over an hour for a supervisor to access my money in the credit. This is unacceptable. This is in addition to my initial waitime just to get a live person. I enjoy flying Jetblue but their CODE SHARE isn't working. Still waiting and very frustrated. read more

Terrible experience. Got stranded for 22hrs because of JetBlue mismanagement of the situation. Was devastated because I missed my son birthday. They lied to us and took no responsibility for the situation. All hotels were booked and people had to pay $1000 to get a room. JetBlue did nothing to help. Avoid! read more

San Diego to Boston, great flight and crew. Smooth & Safe ride. Will definitely fly with you again. Thanks Jet Blue! read more

JetBlue is horrible. 90% of the time my app doesn't work. I sent an email asking about adding points from a previous flight they missed. Took multiple phone calls and text messages. Continued to be disconnected. Made a reservation. The app said oops need to go back and reselect departure flight. I did. And then they had double booked me on the same flight. And above all else. The TVs have been broken more than they have worked. And I am a frequent flyer. If I could easily switch airlines I would. But I have too much invested with them to leave now. So I'll continue to get screwed. read more

Y'all did my boy so dirty. He tried to make his flight, he was on time and everything... you refused to let him on. Likely because he is too handsome. Great airline but gotta support my boy. Likely will fly with you again if the price is right. read more

Our first time flying JetBlue was really really bad. The customer service reps were nice but completely overwhelmed and ineffective due to what seemed to be lack of management. Our connecting flight home was canceled while we were in the air on the first flight. The App was not updated at all. The airline associates told us that there was nothing they could do and we would have our flight refunded. Incredibly disappointed in the logistics and communication, we will never fly with jetblue again. Very hard to trust an airline to get you home safe after an experience like we had today. Stranded in Boston. read more