Tips:
- Sign up for rewards. You get a free sub on your birthday.
- Indicate what type of bread you'd like. I forgot and ended up with regular white bread. Staff don't ask or prompt you.
Two Tuesday nights ago, I had just watched a concert film at Cineplex Cinemas Vaughan. I was heading to my car and needed to grab some dinner. I saw this Jersey Mike's Subs, which was new to me. It made sense to grab a sub and eat it at home.
There was lots of parking in this area. I kept my car parked near Cineplex and walked over to this eatery. Once I was inside the store, there were a couple of customers before me.
My usual order is the number 9, which is the turkey club sub. I tend to get the regular, which is the medium size out of the three that you can get.
I got a friendly woman who was preparing two subs before mine. She asked what I'd like. I said the number 9. I was a bit rusty, as I haven't had anything from Jersey Mike's for a good year.
I forgot to say that i wanted my number 9 on rosemary parmesan bread. This woman didn't ask me about the bread and defaulted to making my sub with white bread.
It was okay. However, I would have liked to have been prompted.
This woman prepared my sub with one of the two subs that the couple in front of me had ordered. It was weird. Wouldn't you want to work on the two subs that the couple had ordered together, and then separate mine? My sub and one of theirs weren't even the same.
The male from the couple had to say something at the end when it was time for him to pay. It looked like she was going to charge him with one sub, when he was clearly paying for two.
Weird.
The woman got back to making my sub. She asked if I wanted it Mike's way, which meant onions, lettuce, tomatoes, red wine vinegar, olive oil, oregano, and salt. My usual is Mike's way minus the onions.
I said that. Mike's way minus the onions. The woman asked me to repeat it. I did. Her colleague behind her turned around to look at me. I looked right back at her.
Are you staring at me because you are quietly judging me on my omitting onions on my sub? I don't see anything wrong with it. Why rudely turn around? You aren't working on my sub. Your colleague is.
I remember saying the same thing at the Markham location. I got the you-don't-like-onions comment. Nope, that's not true. I love onion rings and French onion soup. I love thinly sliced raw onions. Don't give me thick-cut raw onions. It's the raw burn that I don't enjoy.
I found the staring to be rude. In the past, I'd be uncomfortable. I will not be made to feel bad. I will stare you down until you look away, which is exactly what I did to make the rude woman stop.
I've ordered this sub without onions at the Kitchener location countless times. No one has every looked at me funny. I miss that level of customer service and respect.
At the checkout, you can enter your phone number associated with your Jersey Mike's rewards account to earn points. I have enough points for a free sub. I didn't use them for this order.
I paid with a credit card. I tapped and was good. I grabbed my sub and left.
I put my sub in my insulated bag. It wasn't a hot sub. Just habit. I'm glad that I did.
When I got home, for the first time in my life, a Jersey Mike's sub leaked red wine vinegar and soaked the paper bag. My insulated bag kept my car and me clean. Luckily, I only had to wash out the bag. Still, I shouldn't have had to.
My sub was good. It needed my usual rosemary parmesan bread. It was also more soggy than usual.
The applewood smoked bacon was excellent, as were the roast beef, turkey, swiss cheese, and mayo.
It's hard to say whether this place was heavy-handed with the red wine vinegar or olive oil. I also don't know if it was a wrapping issue. I do know that I had a wet sub bag.
It's a three-star review. Let me find another new Jersey Mike's in the greater Toronto area and see if I get more rudeness asking to have the onions omitted in my sub.
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