Listen, I get it- there is a pandemic... but we are ALL dealing with it. I appreciate ANYONE that has to deal with the general public when there is no world wide anomaly, much much more when there is.
BUT!.... there is NO excuse for being rude and disrespectful to the people that are, for all practicality, paying for your livelihood.
My wife and I arrived there right after 11 AM during the week, last week.
Was not aware how Jersey Mike is navigating, but found out when we pulled up with big signs out front. We stay in our vehicle and place order on phone... for ONE regular size cheesesteak... a #56.
I LOVE jersey mikes.
I love every other experience I have ever had at this location- super friendly, super personable staff... boy, not this time!
We had waited and seen cars pull up, order, receive and pull away. We were there 30 minutes when I decide to step out of my vehicle, right in front and clearly visible by every employee. I stood a few feet from door with my cc in hand to signify that I was ready to pay. They all pay me the usual glance and look away, except for this one kid (employee)- he continually stares giving me the "get outta here" look.
Stood there 10 minutes, and even tried calling their number at least 3 times to explain the wait and that I was ready to pay.
Understand this... I NEVER want to be rude to someone preparing my food... that is just against code and common sense.
They never answered phone or never came to the door... 10 minutes!
So I get in my truck and start driving away.
As I pull away I try one more phone call on speaker and when I get 1/2 mile away, they answer, ask my name and tell me that my order was being fixed. 40. Minutes. Later.
ONE. Regular. sandwich.
When I pull back up (I shouldn't have)
I called again and told them who I was and the "kid" comes for my card, doesn't say a word.
He came back with card and sandwich and I just ask him if my order got dropped or what happened, injecting that we had waited for 40 minutes...
He responds with "what?! You got your food?!?"
For you southerners that understand..
This 18,19 year old was "bowing" up to me, and while I am not against putting a kid in his place, or an adult, for that matter, I felt like the issue was more than just this kid having a bad day, as there were plenty of adult employees that could have done the right thing.
Hopefully the manager of this place will do the right thing.
My wife won't ever ask me to grab a sandwich from this joint on the way home anymore. Plenty of great options without getting treated like scum, and without feeling like throwing the food away would be the safer option. read more