Food was good. They were more concerned about a tip and didn't give me my honey mustard. Service was ok ambiance is family friendly. read more

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Poor service. Left me standing there waiting to place my order while 2 employees argued with each other. "Manager" carried her cell phone around distracted rather than ring me up. Get your act together owner. You need new staff. I ultimately walked out and am headed to a better location. This was at 4:20pm on 7/15/25. read more

Unfortunate customer service experience. I placed an online order to be ready ASAP, which usually means about 15 minutes, but when I arrived I was told it wouldn't be ready for another hour. I asked if they could make it since I was already there and the only customer in the store, but the employee refused, saying she had "other things to do." When I tried to cancel online it directed me to call or cancel through the store. But when I asked her to cancel it, she said I had to do it online, which wasn't possible. She stood there, clearly annoyed, while no one else was even in the store. After a while, she finally made my sandwich, but the whole interaction felt dismissive and unprofessional. I can understand that someone might be having a bad day or that there might be staffing issues. However, that does not excuse the laziness shown and unwillingness to put the customer first. I would also like to reiterate that through this whole interaction that I was one of two customers that were in the store, with this other customer having the same issue as me and being shown the same lack of care. I have been a loyal customer of Jersey Mikes for many years, and have been to this location many times. I will not be going back after this experience. This was on September 12, around 12:30pm read more

Great service, great attitudes, great food. Everything was on point. I will be returning soon read more

Jersey Mike's Subs - Fast Food Near Me - Lathrup Village, Michigan

The people that work at this Jersey Mike's could use a serious attitude adjustment. Maybe they could benefit from a lesson in customer service. People go in to get food not to be stared at by people who act like it's a chore to make you a sandwich. Kindness and a smile go a long way and it truly is the difference of us wanting to go back or not. read more

Last week I placed an order through Uber eats, they gave me the wrong bread selection Today I called multiple times after placing my order. The store never answered read more

Very slow service. Ordered two subs online at 7pm with an estimate 7:15, and when I showed up at 720 they hadn't even started making them. 0 people in the store besides me lol. Still didn't get the subs until after 730. Really unfortunate because this JM location used to be really good read more

We love this spot for good sandwiches. Great hot and cold sandwiches. The brownies are good too.

Live near by, was excited for a quick easy pickup. Walked in at 8:48, waited in the line and was not told I could not order anything hot because they are about to close until I got up to the counter. Very inconvenient. If you're open, you're open . I should be able to order a meal you offer during open hours. Won't be back read more

Ordered a steak sub. The woman at the counter specifically asked me if I wanted peppers and onions. I responded twice "no onions please". Got home and there were onions all over my sub and no peppers. Everyone in the place seemed annoyed with me until they realized that I'd left them a tip. Tried to call to complain and the phone rang 50 times. Nobody answered. Great job Jersey Mike's. I won't be back. read more

Jersey Mike's Subs - Steak sub "no" onions with onions. - Fast Food Near Me - Lathrup Village, Michigan

I love Jersey Mike's. I have been here a lot. The first time I tried it my office got it catered from here. Today I got The Original Italian and got it mikes way. It was so delicious. They do not skimp on the meat. I also got as a side Miss Vikkie's smokehouse BBQ chips. I was informed it was a national cookie day and they gave me a free cookie. Everything was delicious. The staff was super nice and friendly. read more

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I LOVE THIS PLACE!!! The sandwiches are always good and the service is superb!! Never a long wait, always greeted with a smile and the staff is always in a happy mood. I love that you can earn point to get free food...hey who doesn't like free stuff! read more

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I was a regular until last weekend. I walked in for carryout and saw the store manager wearing a facemask improperly, with her mouth scarcely covered and her nose not covered at all. If she can't or won't follow the madk instructions (which were posted on the front door of the place), what other rules don't they follow? read more

3.5 Finally getting around to trying JM's since they've seemed to pop up everywhere. Cold Sandwich was pretty good (#13 Italian). Toppings were fresh. Meats were solid. Bread was pretty good. I like that it has four meats instead of the common three. I would definitely eat it again. I would consider trying the steak sub but not many other subs on the menu catch my fancy. One thing I believe is key is maintaining the sub. If it stays in the bag all twisted up it can get soggy and effect taste and aesthetics. Yup, went there on a simple sub lol. Consider the juices on the side and unwrapping the sandwich asap. Anyhoo, the downside is 1) the meat and cheese is cut too thin. 2) Kinda pricey. 3) Can take awhile in line read more

Jersey Mike's Subs - #13 Italian. Regular. - Fast Food Near Me - Lathrup Village, Michigan

So disappointed I showed up here at 8:40 and they refused me service and said they were closed. If the business says that you are open until 9 o'clock at night you should really stay open until 9 o'clock at night and not waste peoples time and make them drive all the way to your business to find out that you are just closed. read more

Food was made quickly and as I ordered and I enjoyed it. However, the store was a MESS. Not something I've experienced from the chain before nor should I. Especially considering there were atleast 5 employees that showed up behind the counter as I was leaving. I was the only customer in the store at the time. If there's time to lean, there's time to clean! (Not pictured, used gloves lining the top of the meat case countertop. Certainly not the branding I'm used to). read more

Jersey Mike's Subs - Counters front and back needed attention. - Fast Food Near Me - Lathrup Village, Michigan

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Love the chain but won't be back to this particular location. Employees spent the whole time bickering while I was waiting. Had to repeat my order multiple times since they weren't paying attention and they still got it wrong. Go to another location read more

Manager was very rude. She removed the cutting board while the young Mann was preparing food. I asked if she could bring it back so he could continue to prepare food in a sanitary manner. She (manager) came back shortly with the board. There was a bug in the bread when I showed them the manager immediately became upset and decided to prepare the food on her own, never one pulling the clean sheet of paper to lay over the prep board. read more

Placed my order online and noticed forgot to remove something from my sub. Easy fix right, just call and let them know. HOWEVER. I called 6 times. Never got an answer. I'm not sure why their service is so damn bad. read more

Let me preface by saying I love cheesesteaks! It's my go to sub when I'm visiting a sandwich shop. My husband and I were out and got hungry so we decided to grab an impromptu quick dinner. We placed a to-go order and both ordered the #56 which is The Big Kahuna cheesesteak. I ordered my sandwich with the jalapeños on the side. The sandwich was delicious with the cheese mixed into the steak. The bread was slightly chewy while being soft which melded well with the steak and cheese. A bonus is that it doesn't get soggy. This is now one of my favorite places to go for cheesesteak subs. Tip: If you sign up for the email club, you get a free regular sub and drink good for one year on your birthday! read more

I walked in at 8:50 and was told "we stop taking orders at 8:50" and turned away. Shame, we were excited to start going here.

Aok. Just needed a few sandwiches, after a terrible run in at the Jimmy John's across the street. We got a Philly cheese subs. Warm and toasty. People were friendly, the place could have been cleaner in the front, but looked fine from what I could see behind the counter. read more

The customer service was exemplary! Even though the sandwich maker was busy with other customers, I was still greeted. The cashier thanked me several times for my patronage. My food was VERY DELICIOUS! So much so, that I'm up at 5am thinking about eating the rest of my sub in a tub! I decided to write this review instead. read more

Very poor quality. Hard bun. very little sauce or taste. Birmingham location way better

The sub was great! Don't get me wrong, but the service was absolutely awful. I know it just opened and all, but come on....I'll update my review if it gets better, but the staff does not listen. They made my sub incorrectly twice, let alone they do not even know what is on their subs. The station that they make the subs is very unclean as well. The sub before me was made with both of the liquids, which dripped all over the table...and they started my sub right on top of the mess. Not not not good at all. read more

I absolutely LOVE Jersey Mike's, however this location is ridiculously slow. It is mind blowing how slow the service is. It doesn't matter is you order before you get there. You're bound to wait at least 15minutes, if not more! Not sure what they are doing here, even when fully staffed, still takes a very long time. Hopefully they can get it together, this is close to my office. read more

I have been to Jersey Mike's several times and keep coming back because of the good tasting subs. With that said, I didn't have a completely positive experience at this new location. They just opened and the lines were very long. I have no problem with that and understood the wait. However, I received the wrong Sandwich. The one I did receive was similar, but i was overcharged a couple bucks because of the error. Also, it didn't have the toppings that I requested. Overall, the food I did receive tasted good. I attribute the errors to the grand opening and will be coming back. I would likely rate higher next time, assuming my order is correct. read more

Great Customer Service love the employees and love how Geegee as they call her take time in delivering excellent customer service. She never wrap my hot sub up without bring it to the front for me to pick my toppings I love that about her. And this is not my first nor last time coming to this location. I love that wish there were more people who take the time in delivering great service. read more

Food is good, attitude is piss poor. Came in at 8:30 the manager and mad cook was complaining out loud about customers coming in late but never directed anything. I don't get why if it close at 9, why moan and all when customers come in before then? read more

I love Jersey Mike's subs- just not from this location. First off, service is extremely slow- even if there is no one else in the restaurant. Second, my sub seems to always be a little sad. Yesterday was my breaking point to finally review them. I walked in behind a group of 3 people. Those 3 ordered hot subs. The guy at the counter gave the order to the cook and then took my order for a cold sub. He then went to ring up the hot subs. At this point, a line had formed behind me. He proceeded to take all of the orders of the customers who had walked in without starting any of the cold subs. When a 3rd employee came up to help, he pushed her out of the way and told her he didn't need help. When he finally did get to my sub, he shorted me on meat (I wish I had taken a picture) and then put on so much Mayo, that there was more mayo than anything else. It was very disappointing sub that I spent 20 minutes waiting for. Although this location is the most convenient, I will not be returning. This was not the first poor experience, and I know it won't be the last if I go back. read more

I had a wonderful experience at this Jersey Mike's this evening. They were so nice. They took time to carefully create delicious sandwiches even though it was almost closing time. Not only was the food delicious, but the service was remarkable. This may be one of the best Jersey Mike's in the area. read more

I ordered Jersey Mike's Famous Philly for my dinner! Come on, who loves Jersey Mike's? It's best sandwiches in history! Just because every Michigan has the best sub shop doesn't means you can taste better than before! read more

I can't stand this location.......I vowed never ever to go back, but my girlfriend was not feeling well, and wanted Jersey Mike's. Since this is the closest, I decided I would go to this location this one last time only. Needless to say, they were slow, screwed up the order and I left this location and drove an extra 10 miles out of my way to get what she wanted. This location is simply not good......the food doesn't even taste consistently fresh j like the other locations I frequent in Rochester Hills, Madison Heights and Troy. And I've been to this location more than a dozen times, and just couldn't take how slow they were. GRRRRR!!!!!!! read more

Several months ago I had an unfortunately experience. It was made right. More recently, Over the past few months, the service and quality has been excellent. I definitely believe that they turned it around. I continue to patronize this case and had another excellent experience today. read more

just avoid this location at all costs. i've given them too many chances, and they just can't get it together. they always only have two people behind the counter, which is NOT enough for making hot subs, cold subs, and cashiering. people should not have to wait 20 minutes plus for a sandwich! and the workers here have terrible attitudes, they won't ask you for your toppings and then when you request them they get mad as if it's your fault. read more

My first time trying it had the chipotle steak n cheese and it was great definitely recommend eating here now i just hope they build one by my house read more

Love this sub deli, makes subway look real old. Someone did catering I was hooked then, never going back to subway. Jersey Mike subs 100%.

Piss poor customer service from the General Manager!!! I've never had so many issues at one location! If I'm in the mood for a SUB I would NEVER patronize this place again!!!! read more

Me and my husband went here twice in a week and it was so good he ordered the the big kahuna and I ordered the buffalo chicken wrap I should have took a picture but we smashed read more

This is the best sandwich shop around. The place is clean and the employees are fantastic. I can't say enough good things about this place. A word of advice: put CPR on everything! read more