Even though there is a location just a little ways from here, I am glad that they opened one up in this new shopping complex so close to so many homes. The parking area was pretty full when I arrived at 2 pm on a Saturday afternoon and most of the traffic was for this store as the other ones near it weren't very full or open yet. While there was a line, it did move fairly quickly. There was a good mixture of people ordering cold and hot sandwiches, which was good. I ordered two cheesesteaks and it took about ten minutes to get my sandwiches to go. They were nice and piping hot when I got home, which is a definite plus of the location. We didn't order any drinks from here, but they have Pepsi fountain drinks, along with some stubborn brand drinks, a tea selection, and bottled soda in a fridge near the back where the line forms. They had a good selection of chips as well as David's fresh baked cookies for you to choose from as well. The store was very tidy and clean, even with the obvious crowd of people in line and at the tables, which showed me that they cleaned often and well there. I will definitely be back again. read more

Jersey Mike's Subs - Stubborn soda as choices (no artificial sweeteners or high fructose corn syrup), plus Pepsi choices and teas. - Fast Food Near Me - Katy, Texas

Um gross!!! You think you would keep the area above your food prep counter clean. You literally see this when you walk in the door. It's not hard to miss. read more

Jersey Mike's Subs - Nasty dirt and webs hanging down above food prep counter and slicer. - Fast Food Near Me - Katy, Texas

See all

Please coach your employees on customer service. I'd never tried Jersey Mike's and visited for the first time today, to get sandwiches for me and my daughter. When I walked in, I saw a big pan of bacon that looked soooo good lol and chose the BLT I noticed the employee didn't put any cheese on the sandwich, just bread and bacon, so I asked what kind of cheeses they had. The response I received..."cheese is extra" When I go to a restaurant, I expect to pay for anything I ask for. Cause that's how it works, right? So I asked my question again and got a real answer the second time. Let me say again, I'd never been to a Jersey Mike's. So idk how they do things. I just know how I like a sandwich. The employee slapped two cold thick slices of American cheese between the bread and bacon and then asked me what else I wanted on the sandwich. How about some HEAT?! I asked if they could melt the cheese and they walked towards the grill like I was inconveniencing them. At that point, I didn't even want anything anymore. You won't have me up at 2am on the bc you made my food with an attitude. I paid for my daughter's combo, and we left. I did try my daughter's sandwich when we got home and it was so I gave them two stars instead of 1. read more

Product and customer service, I got the wrong product after 25 minutes, to top it off to be challenged by an employee with the excuse that they were busy I had no problem waiting for my steak and cheese but not to get a product made wrongly. To tolerate the staff not to own responsibility but argue with me. The staff did not even know who the district manager or franchisee were. read more

Such a friendly location. Love their sandwiches they load them up!! The pepper relish is amazing

We love this JM! The service is great & fast and our sandwiches always taste so good!!! It's clean inside too! We've come here several times & will continue to give them our business :)) read more

aiden and Rebecca made our whole crew some killer sandwiches go here for your next lunch

This place must be so poorly managed. Every time we go it's a whole new crop of employees. They never have the common sense to welcome people in or say thank you for the business. On our most recent visit two mop haired kids were making sandwiches the other day and seriously needed hair nets or baseball caps instead of the visors they were wearing. I'm pretty sure one kid could barely read because he was taking so long to get an order finished and had to look at the ticket 5 times for every action. Service was super slow because the one kid is taking forever to prepare the order in front of him, another is cleaning up random crap instead of serving customers and another is collecting different items from all over the store for to go orders. There's something like 7 people in line waiting and the children working there are all ignoring the customers and not saying a word to anyone. Not taking orders, not trying to figure out who needs to pick up the door dash orders, just completely unconcerned about everyone standing there in line - as if they can't even see us. In fairness this is a common problem with businesses on the Katy/Fulshear border, but it's up to the business owners to do better. No smiles, no awareness, poor service, zero gratitude for patronage. Our most recent experience is a perfect example of why so many businesses - particularly restaurants, fail in this area. read more

Delicious but PRICEY sandwiches! I got the #2 Jersey Shore favorite and it was super tasty. This store is also very cold and they got the AC on full blast so high that I had to step out. I would love to try their other sandwiches but with other affordable options I may have to skip. read more

So poorly run, ordered online, arrived early and waited another 15 minutes while they all stood around and did nothing.

very nice staff but kind of unprofessional. they gave me cheese after i said no though. i'm allergic to cheese

The food is great and the employees are super nice. My only complaint is with the online ordering through the app. It's easy to use and I highly recommend it, but the food is never ready when they say it will be. Maybe one out of ten visits has my food ready when it supposed to be. I tried to lean into the curve and showed up 10 minutes late but that wasn't enough. It took them another 15 minutes (25 minutes past when they said it would be ready). It might be a corporate issue outside of the store's control but if they could fix that it would be a five star review. read more

I really enjoy this location / but someone was off their game today? Why would you slice a wrap and make it more messy and difficult to eat? ‍ read more

Jersey Mike's Subs - #55 Big Kahuna Chicken Cheese Steak - Fast Food Near Me - Katy, Texas

Great service and very friendly guys, the place is very clean for including the restrooms. Their sandwiches are very good, everything super fresh, well prepared and definitely more than enough meats in them. Their to-go box is definitely a plus over only a paper wrap. Absolutely better than subway. It was my 1st time ordering here, it was recommended by my daughter and she was correct when she described the place & the food. I don't mind to drive further from my home to get their superior sandwiches next time or anytime rather than going back to a subway that are closer to my house or practically are everywhere... read more

To clarify...the previous comment regarding that I never had a bad experience at Jersey Mike's before was not in all referencing this location. The fact that the business manager basically says all is good because my previous experience was good tells me that this type of service is acceptable. Not even an apology for the poor service? I wish you the best.... read more

Came around lunch time today, and boy was this location a mess! I understand that there is a lot of turnover with hourly employees, but with 3 new employees the wait time and customer service was subpar. The girl with the glasses was doing her best to steer the ship, but seemed overwhelmed. If you have 3 new employees, an experienced manager is much needed to help pick up the slack. I enjoy Jersey Mike's sandwiches, but it will be a while before I come back to this location. read more

There's a pretty blue eyed lady who recommended to me the Italian sandwich hot, they heat up the meat on the flat top. The sandwich is great and so is her service. read more

Store was incredibly busy and the 4-5 girls working were handeling it perfectly. Lunch was yummy read more

I love the chicken chipotle mayo sub. Delicious! Service is always great. Fast and delicious

Had to order through the app because they were only taking cash and when I did they made the sandwich wrong... It's not that hard to just put turkey, cheese and mayo on a sandwich. read more

Absolutely "A Sub Above" great service and the best sub sandwich around. My only complaint is, in a market ruled by subway....they need to have a quick education to new customers in the difference and process of ordering and what's available on the sub. It's wasn't till the third time I went that I found out what "Mikes Way" was! Mikes way with bacon and Avocado on turkey with jalapeños. Yummy ! read more

Sorry to say but we will not be purchasing from here again. Found not 1 but 2 long hairs in my sandwich last night. HAIR NETS PEOPLE!! Called and they offered me a coupon for free sandwich! No thank you I'm done! If a restaurant doesn't wear hair nets. Move on. Baseball hats DO NOT prevent hair from falling into food! read more

Like all the other jersey mikes but on sat and Sunday's gets packed . Not sure if he's the manger or the owner but he's very friendly. Seating can be a challenge on Sunday after church let's out. Great sandwiches great as always. read more

This was our first experience at Jersey Mikes. Store was so clean. Amy and Sean waited on us and they were very pleasant and accommodating. THE SANDWHICH WAS DELICIOUS. Better than Subway, and Which Which. Will return tom. fo r lunch again. They are a great asset to your store. read more

I love Jersey Mikes, I usually frequent this location or the one in Katy once a week. I usually order online and I know people make mistakes we are all human, but when you pay $15 for a Giant Philly with no bell peppers you hope they don't put peppers on it. It changes the whole flavor of the sub. Anyways just wanted to express that the employees pay closer attention to modifications. I wrote and email on your website and also a review from my email stating "how was your sub" and never got a response from either. Maybe this will help! read more

Just to let you know that time there were still some lettuce in the bin to make a sandwich to serve us, we saw! That Jamie said they were prioritizing the online orders! We were physically there just us but they served the one ahead of us and when it's our turn, made us wait for 10minutes we timed it! No apologies or explanation those two women servers were just chit chatting while shredding the lettuce while we were just standing there! I wish you would hear a customer side first before commenting . A customer will never complain or be mad if treated well! Not complaining regarding your subs it's the service and how we were treated! read more

Tried them for the first time at this location today; I know the menu is pricey so when they forgot one of our beloved favs, the meatball sandwich, we called and they quickly made it and were very apologetic & kind! My family had NEVER had Jersey Mike's before today (I kinda keep some treats to my mom-self to savor sans kids while parked in my driveway) and they were VERY impressed & said NO MORE of the other typical sub place we often go to, (end rhymes with day)... great service and great tasting food! Hope it stays around and Fulshear/Katy folks treat the staff as kindly as they treated us today. read more

Went to this NEWLY opened Jersey Mike's because it was closer to me than the others in Katy - Big Mistake. The worst Jersey Mike's Sub ever - I shouldn't even associate JM's name with it. They obviously do not believe in piling it high and they only had a few add on choices available which were displayed on a dirty serving counter - there was no flavor to the sub, only oil and more oil. The only good thing about it was the young man who waited on me - he was super nice and friendly. I will not be going back to this location. It was sooooo small, floors needed cleaning too. read more

I made the mistake of trying one of their sandwiches, and that was enough for me to know that I will not be back. There are plenty of tasty subs available at other restaurants. read more