I have mixed feelings about my recent visit to this location. On the positive side, the shop was incredibly clean and the staff members were very polite. However, the service and food fell short. They were juggling in-store customers and takeout orders, and my sandwich accidentally got packed into someone else's takeout bag. I was dining in and watched multiple people who ordered after me get their food before I finally went up to the counter to ask about my order. As for the food, I ordered the Italian sub on the Parmesan roll, and it just didn't taste right. I'm not sure if it was a bad batch of the Parmesan bread or something else, but it had a really funny taste to it. I've been to the Jersey Mike's in Chattanooga and the hoagies there tasted much better. I appreciate the friendliness of the staff, but the food quality and order accuracy definitely need some attention. read more

I'm a first time Jersey Mike's customer so I guess it was my bad for not realizing you couldn't build your own sandwich, but after being the only customers in there and standing at the counter for a good 2-3 minutes waiting to order and being stared at by the 2 employees instead of greeted, we were told we had to pick a sandwich and could possibly add to it, depending on what we wanted to add. The manager came from the back and was extremely kind personable, but the regular staff could work on their service skills. The food ended up being okay but I will not be returning. read more

Used to love these subs when I lived in Kingsport. Now that Firehouse Subs is around there is no comparison. Clean restaurants and nice people. Average tasting food. Decent prices. read more

I have purchased a sandwich from Jersey Mike's on two occasions; whereas, my husband has been there multiple times. If you aren't sure how the establishment works, you can select your bread, sandwich type and then select what you want on your sandwich (onion, lettuce, pickles, tomato). They have an option where you try it "Mike's way" which means all of the "fixins" and then oils on top. I personally don't like oil and vinegar on my sandwiches but from those who have tried it- I hear it is good. The nice thing about Jersey Mike's is they slice the cheeses and meats in front of you. They have three sizes (Mini, regular and giant). The mini seems like a great size for kids. Regular would be equivalent to around a 6 inch and giant is what it sounds...giant. We have never dined in, but they do have a fair amount of seating options. We stopped in there on a Sunday around 1pm and it was packed. One thing that was chaotic were the number of online orders. They seemed to have a hard time keeping up with the online orders and the costumers in line. My husband ordered a chicken sandwich that involved using the grill which took up a lot of time. So, if you order deli meats that don't involve using a grill, it should be pretty quick service. If not, you will have to wait a while. The staff are all nice and willing to answer any questions you might after. There was a guy next to me that spilled his soda all over the floor and they were quick to clean it up. I found the location to be very clean. Overall, good sandwich place! read more

Extremely slow -not good- very low level of organization - not clean. I would not recommend

The service was fine. The gluten free bread was terribly hard and old tasting. I couldn't eat it. We paid for double meat for two sandwiches and there was nothing extra or double meat. Very disappointing. We won't be back. Sorry Jersey Mike's! I wanted to find a great sub. Firehouse subs are much better quality and the prices are basically the same. read more

My wife brought him to sandwiches for lunch and they were delicious. She said the serves was outstanding and the lady that made them was very courteous. Definitely will definitely eat there again. read more

Hispanic woman who works behind the counter is the rudest person I have encountered in a restaurant. She was nasty to the people before me as well. As many times as I have come in here in the past, I have never even seen her be kind or even smile to customers. Yes, quality of food matters but a negative experience is what sticks with people. If I ever treated people like she does, I would be afraid everyday that I was getting fired. The fact that she feels empowered enough to berate and snap at customers says a lot about the owner and operator of this store as well. I do not know any company that would allow that. If you are so miserable and hate your job and customers so much, you should quit. I would never go back here. read more

I placed an order online which was very easy. I arrived a little ahead of the time suggested by the app. It was lunch time, they were very busy. It took longer than expected to get my order which was paid for ahead of time. I stayed as patient as possible realizing they were under pressure of the lunch rush. Finally, my order was ready, as I was leaving a gentleman behind the counter called my name. We spoke and he apologized for the delay and did what any good manager/owner would do. Thank you, you are a standup businessman. read more

I stopped at this location yesterday and picked up a to go order. I have not been to a Jersey Mikes before. The food was very good. The ingredients was fresh ! The workers were nice behind the counter and showed me where the take out is located. I will definitely stop again when I am wanting a good sub! read more

Ordered from here about a dozen times during Covid-19 lockdown. Always a hit with fam and friends. #4 seems to be the crowd pleaser. Occasionally there are attention to detail mistakes with the orders but everything has been tasty and fresh. Have not tried a hot sandwich yet but we will. read more

Gluten free bread! Sub was good! Definitely will make this one of my frequent stops because the bread was good & didn't crumble upon eating.

The restaurant was clean. However, my husband ordered the "Super Sub" which is ham, turkey, prosciutto and cheese. It was only ham and turkey. It was even the sub of the day. I ordered a kids meal and it comes with a cookie. The first employee wouldn't give it to me, even though I asked. I had to ask a second employee even though it was part of my meal. While the food was decent but our order was wrong and not fixed. read more

This is the spot, hands down the best damn sub shop within 200 miles. From the customer service to the presentation to the TASTE! Beth and Olivia are the absolute BEST! Oh, and I cant forget about James and Andrew, those are my guys. If you are a potential customer reading this...Stop! Go get you a "Big Kahuna" ask for Beth's way. If you are in management reading this...your crew is on point and I mean that with absolute sincerity. Keep doing a great job guys! read more

I absolutely love the food here, but giving it two stars because of the cleanliness of the restaurant. We were the only two people dining in, but every table was covered with food and/or trash. Straw wrappers and napkins littered the floor, and the bathroom smelled like a veterinarians office. You can do better than this, come on! I'll call in an order but you won't catch me eating in this place again. Oh yes, as I am writing this other customers have arrived and the young man working has yet to acknowledge their presence. This may be because he's wearing headphones. read more

Store is clean and service was fast. I love the subs here and get everything mikes way. They always taste so fresh and have plenty of meat unlike other places. I'll be back for sure. read more

First time to a Jersey Mike's. We did take-out of two Italian Sub combos; will definitely be going back!

Clean, tasty, and quick. I have tried several cheesesteak variations and also the tuna "Mike's Way." Everything I have tasted so far has been quite yummy! Love the bread. read more

On 7/23/16 we were at this Jersey Mikes and the workers can not make the correct sandwich, nor can did they allow me to use my points for a free sandwich. read more

I have always had great service and food top pick over subway or firehouse keep up the good work

The food is always good and taste very fresh. However $12.17 for a regular sub, chips and a normal drink is a bit pricey. A person can go to Logan's, Chili's, or about anywhere for less than that. read more

I just stopped in and picked up a box of subs for the office and they are delicious!!