We visit this place often, food is usually always cooked the same, portion sizes differ according to who dips it up. The main problem now is the soda machine doesn't (hasn't been) working the last few times we have been there. It has been this way when we have visited over the last several months. What gives??? And no sign any where saying it wasn't working. Last time my husband had ordered his food and was checking out when he found out so he just left. Need to left customers know the drink machine isn't working. read more

Want teriyaki chicken?? Gonna have a long wait. Order noodles?? Expect 80% nearly raw cabbage. Most meat tastes fake anyway. We give up on this place! Sad. read more

I got the orange chicken lo mein noodles and I was completely unsatisfied with noodle lo mein it had mostly onions in it and they re did the noodle lo mein and it just was completely nasty tasted like onions read more

Panda Express - Panda express orange chicken with noodle lo mein that tasted like onions - Chinese Near Me - Chattanooga, Tennessee

Do NOT get the grilled chicken teriyaki. GROSS! It looks nothing like the menu picture. It was all chopped up haphazardly, and looked more like chicken thigh meat than breast as pictured. Fatty places all over each piece, and skin. YUCK. It was so disgusting I couldn't eat it. Spring rolls were soggy today, too. This meal has made me never want food from here ever again. read more

Been here a handful of times, not super impressive location.... Staff is always half as*** or just dosent care. Couple have been rude and down right nasty. I haven't been since the last visit where the lady flat out yelled at my husband after he asked her to speak a little louder (he's deaf) and then just flat out ignored what he said and gave him whatever food she felt like because that's what she wanted to do apparently. I was able to order what he actually wanted and ate the random picks from her, whatever her deal was she was clearly having a crap day. The food itself is meh, kicks the hangry out but not where it was so satisfying you loved it... I dunno it's just meh all over ... read more

I ordered a bigger plate today. I normally order a regular plate but I was super hungry and needed the extra protein. I literally received the same amount as if I just had ordered a regular plate but I paid extra. They do not have a measurement system apparently and the workers clearly don't care. I do not recommend. read more

Ordered a moble delivery where they messed up the order and gave us less Rangoon than we ordered. I called for a refund they told me u had to come by with a receipt at any time for the refund. I get there and they tell me they can not refund me because their manager isn't there and won't be there until Tuesday. It's Sunday, and I already had to make a trip there for my refund to receive no refund. I will NEVER eat here again. read more

This was one of my most disappointing experiences at a Panda Express location. There are several concerns I'm going to simply raise and hopefully with the right management this can be corrected soon. Brandon the food server showed no interest in providing any real service. His assessment of getting a proportionate amount of food on my order adequate for what I usually obtain. He also was interested in getting anything prepared for me either until i made a point that there was nothing left to order from. tin I witnessed a female server Rio taking food that was sitting in a to go box container during my wait time of over 10 minutes simply unboxing food and placing it back in the food serving tray. HOW AWFUL!. read more

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i really hate writing bad reviews. But It seems every time, no what time of the hours of operation, the food quality is always questionable. You may, or may not, get cold chow mein - that's if they have any sides when you order. The meat may or may not be cold. The serving size of entrees is fully dependent on the moods of their employees. Speaking of customer service, I usually don't require much. I've been on the other side of the counter many times. Sometimes you just have an off day as an employee. But the majority of the times I've gone to this establishment (yes, I've given them several times to try and redeem themselves), they' could care less about their customers, store cleanliness, or food quality. Terrible place. 1/10 would recommend. Don't waste your time unless major changes happen with how this establishment is managed. read more

When I get extra busy with stuff, I end up eating lunch later and then sometimes I start craving the Chinese fast food called Panda Express. That's what happened Friday before I needed to head to Hixson, so I decided to stop and treat myself to the yumminess of this special flavor combo: slightly crunchy string bean, tender sweet chicken, slightly spicy kung pao chicken, crispy perfectly seasoned chow mein. Maybe the soy sauce used in their cooking helps bring out the food flavors but it's a guarantee that I'll enjoy my lunch here every time. And the restaurant chain started out as a single kitchen in California and now has a test kitchen where new dishes are created first. So, it feels like I'm supporting a successful restaurant business story when I dine here and I get to try new dishes sometimes. I tried an organic honey sesame chicken dish that was featured last month. On Friday, the portions of my lunch seemed smaller than usual but were still tasty. read more

Panda Express - the full 2 entree + 1 side plate of string bean chicken, kung pao chicken, chow mean - Chinese Near Me - Chattanooga, Tennessee

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Every time I have come to this particular location they never have teriyaki sauce or any other sauces. They run out of forks as well. Basically they are out of something guaranteed. Then when you tell them you are not going to buy the food since you can't add any sauce since they are out they get extremely rude. If I can give negative 5 stars I would. read more

I've had bad experiences here before but none like today. I found a piece of wire or metal in my food. How disgusting. I recommend driving to the Gunbarrel location if you are wanting panda. read more

Panda Express - Wire or metal in my chicken - Chinese Near Me - Chattanooga, Tennessee

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The food is good and is fairly fresh and priced well. The people at this location generally have a good attitude. However, this is the second time I've been there in about as many weeks, and at least one of the teas was out of tea. Instead of checking consistently on the drinks, one has to go tell one of the employees a drink is out and needs to be attended to. This time, the tea had run out right just the busy evening meal was beginning. To their credit, one of the employees went to replenish the tea urn immediately this time. The last time, more than one person got a drink refund because they had wanted tea and the tea was out. NEVER run out of any tea before you are immediately replenishing it! Dinner meal rush hour was just beginning and the garbage was already running over. An employee, with a cigarette snapped in to her left ear, and a garbage bag in hand, went outside for a few moments -- while leaving the bag on top of the receptacle that was overflowing -- purportedly to take a few puffs. She came back in (cigarette no longer between her ear and head) and left the new bag on top of the garbage receptacle, while the unreplaced overflowing bag of garbage was still left overflowing. It remained that way the whole time I was there -- and they were not even very busy at the time. Big issue in these days of politicization: YOU NEVER HAVE CNN ON A SCREEN WITHOUT FOX NEWS on the opposing TV...NEVER. This is unacceptable, and it makes it look as though Panda Express is making a political statement. If that is what you want to do, that is OK, but don't expect me as a returning customer. NEVER have CNN on without having FOX NEWS on at the same time. You have two TVs side by side, have both or none!!! At least Panda Express has yet to take away the straws for a sippy cup lid that has more plastic than the straws.... read more

For the second time in a row food wasn't prepared when I came in after 11. This time both my side choices, white rice and greens, were unavailable. Other entrees were visibly missing, though the ones I wanted were available. I'm done with this place. If I can't rely on food being available at a place that sells food, kinda takes away my motivation for stopping in. read more

The food is good when they have it. The problem is they are usually out of food. Last 3 times I've come here at 8:30 on Friday and Saturday nights and their kitchen was already closed. Business hours says open until 9:30pm. Orange chicken and Angus steak were the only dishes left. I got the last of the steak. The 2 people behind me left without ordering. I saw them stack the chairs on the tables as I was leaving, preparing to close the dining room. If you want the usual food selection, don't bother coming here after 7pm. read more

Apparently their dining room is closed but there was no sign on the door - just locked doors. Waited in a long drive through line and they are out of white rice AND brown rice but you don't know that until you try to order. First, I don't think Panda being out of rice is acceptable BUT even if it is, they should make you aware before you pull into the queue. read more

Orange chicken is too hard to eat. I tried it again tonight and they had literally 12 people working and I stood there for 10 minutes with no one acknowledging me at all. They were helping everyone else. Zero stars read more

Went to Panda express today, order bejing beef and lo mein it was Ice cold so took it back to counter andnask for something else. By this time they had ran out of chow mein. The young lady said they were not cooking any more. So I.ask for a refund. She said the manager was not there and the two young ladies working were new amd did not lnow how to give a refund. She gave menthe mgrs phone number and I called him. He said he had errands to run and did know when he would be back but I would have to wait on him. How art is he that hs would leave 3 new employees by themselves to run a business that sont know what they are doing. We will not go back. In the mean time 4 other families waiting in line to order walked out and left to go else where to est. read more

Do NOT come to this place. Terrible service. Cold food. They've continued to mess up my order on numerous occasions. This place needs Gordon Ramsey's help badly. read more

I had the worst experience at this location. I waited almost 40 minutes for my food, was told the orange chicken was out and would need to wait 7 minutes (and then ended up waiting almost 20), and was treated very rudely by the mostly young and unprofessional girls working there. The customer service was awful, and when we did finally get our food it was mediocre at best. I will definitely not be returning to this location and will be sure to spread the word about how awful the customer service is here. read more

Third time getting food here and while the food tastes great the service is HORRIBLE. The first time I went through the drive through no problem. Second time ate in and some of the more popular dishes were completely out and they were not ahead of the game by already having those dishes cooking. This time I ordered online to pick up in the drive through and waited nearly 30 mins for my food and ended up having to go inside to finally get it. When I went in the manager was not apologetic for the wait and was less than friendly with me. I was so excited for this restaurant to open on our side of town but until I hear that they've hired some nice people who know how to handle the dinner rush I will not be back. read more

Great service today although only 2..yes 2 employees..working front and drive through (while 2 others were cooking). These ladies did an exceptional job during this busy lunch rush. Calm, cool, collected and extremely pleasant under pressure. I didn't catch their names but Jennifer P. is server listed on my receipt. While I was eating I did notice a 3rd young lady came in and things went a bit smoother, but I just wanted you to know how great these 2 young ladies worked under such pressure. Bravo!! (9/13/19 @ 1:20p) read more

Why order online if the only way to pick up is through the drive through line???? Seriously can you not have someone walk it out or at least let people in to pick it up one at a time? Their food is average but since this whole quarantine thing started we're kind of running out of choices. My biggest complaint is that I ordered online (as instructed to do by the recorded message when I called ahead) and when I got to the restaurant (on time) I have still been sitting in the drive thru line for 20 minutes and will likely be here at least another 20 based on the amount of cars in front of me. Then when you try to call (and actually try to talk to a human voice) you listen to an automated recording that just reads the menu to you. Eventually it puts you through to a "store representative" ...except it doesn't. It rang for 2 minutes straight and then hung up on me! Where is the customer service? Or any kind of service for that matter. P.S. .... and it gets better. After 45 minutes in line, and 1 and a half hours after i originally ordered my food (and 40 minutes after the time I was told it would be ready) the food wasn't even ready! Plus when I checked the order, they didn't give me the full order. I was missing an entire meal and my sons drink he ordered. Ridiculous! You can do better Panda Express. But if you don't, that's fine. I won't be back either way most likely. read more

Love Panda Express and this one lives up to the reputation. The worst part is parking. They share with the next door restaurant I guess but you can always park at the mall. The line is long on a Sunday afternoon (must mean it's worth waiting for!). Food was fresh and available. The place to go for fast food Chinese where you know what to expect. I get Double Orange Chicken with Fried Rice and Chow Mein. Not on the menu above the counter but shows they will accommodate special requests. So if you don't see it the way you want it, just tell them. read more

One star is one star to many for this place. Normally I like them, but tonight I went to order food at 8:30pm after a long drive I just wanted something quick and easy to eat. Both my husband and I wanted the super greens. There were barely any there ,it wouldn't of been enough for both of us. Also they looked super old. I asked the young guy who was waiting on us if they could cook some more. He said no. I asked what time they close he said 10:00pm. Mind you they were cooking other stuff but he refused to cook more veggies for us. So that will be the last time I go there when I am in a pinch. Beware drive thru patrons if you through drive thru late know that they have no problem serving getting old food that looks bad. read more

We drove through the drive thru with over an hour before closing. The woman on the speaker let us guess at what options they still had before finally rudely naming the two things they had left. after that we moved on to drinks. They weren't serving sweet tea for the rest of the night. Overall they were rude, interruptive, and should have been closed with such limited options available. Or maybe just prepare more since they were open another hour and a half! No wonder they had 1.5 stars when I looked them up! read more

The food was amazing. I was a little let down with the fried rice it was still good but it wasn't fresh like the orange chicken was. It was very cheap for 5 people it was under 30 dollars! If the fried rice were a little better I would have given it 5 stars. read more

If you're looking for white rice after 5 o'clock PM don't choose this location. They are always out. More often than not it seems they are out even before 5 pm. read more

Stopped by today around 5pm. Ordered and went to pay. The lady at the check out didn't put the card in the slider the right way which declined it. She then did it the same way and it declined again. She manually entered the numbers and it still declined. After waiting 20 minutes to speak with our bank we were told it was because she ran it wrong so many times and it declined that they froze our account so we left for cash out of the ATM and came back. Before we had left the total was $30 and when we returned it was $18 when asked about the difference she said she didn't know what we were talking about that the $18 was accurate. We got the same food that was made 30+ minutes earlier so all of it was cold. Won't be returning! This location is awful compared to the one in Nashville. read more

My husband and I eat out quite often. We will eat in and we will also get take-out. By eating out as much as we do I can honestly say that we have a good idea of what is good and what is bad AND this was not bad ...it was AWFUL! I have never said that before in any review that I have done! There have been some that were not so good and some that were outstanding but none that were this bad! We only had to drive 5 minutes (if that). The food was ice cold, it looked and tasted like it had been cooked the day before and just put up to use for the next day. It was so dry! There was no, and I mean no sauce, with the what little bit of chicken I got and the beef that my husband got. My husband said to call them and tell them about it. I ask him "would you want them to give you another one to replace it to eat?" He said "good point". read more

Twice we have ordered online and both times when we arrived to pick up the food at the required time, the orders were not ready. What's the point of having online ordering capability when you are not going to honor the time at which the customer wants the food ready. Two strikes and you are out. We will no longer eat at Panda Express. read more

This place is absolutely horrible. I ordered online and when I arrived at the designated pick up time they told me they hadn't started it yet they said they would bring it out to me. Twenty minutes later I went in and they were just finishing it up. When I got home to eat my meal (Kung Pao Chicken) there was literally five pieces of chicken in it, it was mostly rice. WILL NEVER RETURN, don't waste your time or money. read more

Usually this location is okay. But today left me very annoyed, they were pretty empty of food, not enough employees to handle the Sunday rush. read more

I used to love Panda Express. Their food is normally good. I like their broccoli beef, string bean chicken and power greens, etc. I've been trying to eat healthier this year. But I can never get food at this location. I do work a challenging schedule from 10pm until 10 am. They open at 10:30 am, supposedly anyway, but they never have food available until after 11 am. So I can't stop here on my way home from work unless I want to sit there for thirty minutes watching other customers come in and leave because they don't have any food ready. So today I wasted some time and got here a few minutes after 11 and they didn't have any of the healthier entrees available and it was going to be a thirty minute wait until they had anything ready. I give up at this point. read more

Can I give 1/8th of a star. Went through the drive thru and the person working it said they were out of a lot of things because their cook was on a break. A break? As in NO ONE IS COOKING?? Seriously. We tried to have a sense of humor about it but my patience was tested when the person said there was a 3 minute limit on how long you can be in the drive through. Oh well excuse me but when you're out of most everything I have to think about what I will be resigned to eating. We actually need and we we got to the window I paid a girl who looked like someone stuck a flaming pitchfork up her ass. Then she handed me the food that looked like someone had just thrown it into bag. When I left the drive thru I came to my senses after being stunned by extreme rudeness and went in to get my money back. The same girl saw me walking up to the counter and gave me a major stink eye and kept giving me nasty looks. So....... apparently Mar- ga-ret is the manager on that shift so when I asked to speak with the manager it was, of course, her. I showed her the bag which according to her, wasn't anything unusual. I asked for money back and asked if she was the only supervisor which of course she was. And.......because she could get away with it she completely denied the eat shit looks she gave me and said she never even saw me come in- even though she made eye contact. So.......congratulations Margaret. Because of your pathetic behavior I will NEVER go to another Panda Express because frankly I don't hate myself that much. read more

I like Panda Express, however this one in Hixson, TN really was way below acceptable. The servers were just going through the motions, no energy, no friendliness. The food had obviously been there for a long time. The noodles and rice both were hard and dry. The orange chicken was soggy and rubbery. The mushroom chicken was good but it appeared to have been just freshly made. And the dining area was nasty. It was just not a good experience at all. Craving Panda Express, head to the one on Gunbarrel .... skip this one. read more

First time....last time!!! The noodles were hard and dry. Asked the girl to stir them up to see if that helped them...Not!! I didnt even get one piece of cabbage with the noodles. The broccoli was hard as hell. Wasted $40 trying to feed myself and my sons. New place and it's a mess. read more

As others have said, I ordered online thinking it would speed things up. I arrived right on time and the order had not been started. Multiple other people were waiting on orders as well. Don't bother pre-ordering! read more

Rice scorched and employees do not show up to work. 3rd time i was told the cook didn't show up so they didn't have anything ready.

The food is fine just do not expect a seamless online order experience. I placed an online order and arrived right on time. I still had to wait over twenty minutes in store. My coworker and I were basically ignored until we had to flag a worker down and demand our food. She THEN began plating it, threw it in a bag and slammed it down in front of us without a word. Yikes. If you are on your lunch break, or value your time at all, go elsewhere. Also kudos to the cook in the back who realized the problem and tried to get us service. The other workers had a case of the not-my-jobs. read more