I give this place one stare for one reason there customer service. I placed a phone order since I was limited on time i Was told "it wold be ready in 10min". When I showed up, to my surprise the shopping center was calm and not as busy as usual. When I walked in there shift leader Melanie greeted me with any attitude. When I told them I was there to pick up my order she said it was not read and would take 5 min to make (mind you it was a slow day with only 2 customer who had clearly been helped) thanks to jersey mikes staff I missed my lunch and did not get my food. Pretty pathetic stuff. But I blame management for allowing such mediocrity. read more

Not only some of the best sandwiches around this side of town, I have also received some of the best customer service I have ever received. The crew was very friendly and helpful and whoever is responsible for making Stephanie the manager knew what they were doing. I have no words left to say. #outstanding read more

Leilani did great on my sandwich. She was nice and made my sandwich fast enough for me to have time on my lunch bread . Clean store and good service read more

Just went in for a couple of giant sandwiches. Good sandwiches. Bad service from the guys that work there, especially a bigger boy who worked there, who was very rude towards the only girl who was there. Didn't bother with names. Wont be coming back. So so may options in this area. read more

I called, I got helped quickly and my sandwich was great. I appreciate you for being open and taking orders. Thank you again for the great sandwiches. read more

I placed an order online to avoid the wait, well that didn't happen! When I arrived I walked up to the "online pick up" area, wasn't greeted by either of the two employees that were behind the counter. My order wasn't started until I got there. So much for express "online" ordering. read more

Let me start by saying I have had great experiences at all other Jersey Mike's! Unfortunately I live near one that has a manager (I think she is the manager) with no personality at all. You feel like you are ordering from an automated person. She will never crack a smile and always looks as if she is having a bad day. Ordering and answering her questions is always awkward and you feel rushed. Once the transaction is complete she walks away so fast that by the time you look up to say thank you she is halfway down the counter so you end up shouting it to her. Also do not expect a thank you or any kind of parting gesture from her. This is very disappointing because it definitely keeps my family from going there as often as I know we would otherwise. read more

This is my favorite sandwich place to come To in Downey. Never had a bad experience here, they're always busy and they try to get everyone's Order out as fast as they can. I had a lady in front of me who ordered about 6 full sandwiches and they did their best to hurry with her order cause there was a huge line and they kept updating us "we'll help you soon, thanks for waiting" and I think that's why I really like this place. Clean, fast, and good sandwiches. read more

Great subs as always. Staff is breaking into how busy these places can get but they are friendly, expeditious, and welcoming. read more

See all

Just went there this afternoon. It's my favorite place for sandwiches. Usually the food is on the money and so is the service. Unfortunately today, the guy that was taking orders and cutting the meat had his mask below his top lip. I asked him "how that was helping the effort" while his coworkers had their mask on properly. He just stated " it keeps dropping every time I talk". Didn't bother to fix it, just didn't care. He could have adjusted it, but no. It's a sad day when you just don't believe in something you can't see, touch, smell, or hear is real. Every day people are getting sick and dying from this virus. If you don't believe in it, that's your prerogative. But if you're in food service and your employer tells you to wear a mask, maybe you should be considerate of others. read more

This jersey mikes location was one of the best ive ever been to. Tonight was one of the best times and location ive ever been to. First of all, the service was impeccable. The manager who took and sliced my order made me feel so welcomed by greeting me at the door and then also striking up a conversation about my day. I really appreciated this I have never felt so taken care of at another fast food joint before. The next girl was just as lovely her name was Melody A i believe. She was making jokes with me and crafted my and my family's food to the EXACT way we wanted with out attitude unlike subway ( and believe me it was truly a complicated sandwich!) The next girl Melina i believe her name was also was very lovely. She was incredibly nice to my daughter and made her even giggle! The service and food quality of this location was the best I've ever received and I truly believe all of these workers should get a raise because i know times are tough due to COVID-19 and working in the food industry is very difficult with these Karen's running amok! So to end this rant i wanted to say i will DEFINITELY be coming back to this location and i look forward to being helped out again by this amazing staff. THANK YOU SO MUCH ! read more

My favorite Jersey Mike's location. The staff is friendly and always on top of their game. The franchisee should be proud! Best Sandwich chain. I haven't been to subway in years! read more

I went in yesterday to pick up my order online which wasn't ready but that's okay since I got there a little early. I asked the girl if one of my orders was made with wheat bread since I ordered 2 and she said it was made exactly how I asked for it online which wasn't with wheat bread and I said that's okay then. Next thing I know I open up both subs the next day to check which was for who and THEY WERE BOTH MADE THE EXACT SAME!!! When I never ordered them the same! So much for making them exactly how we ask for them. read more

Not coming back to this location. I ordered a sandwich to go and paid. Assuming I would receive my food, the sandwich artist puts my sandwich on the back cabinet as if I don't receive it. A guy comes in from uber eats and gets his sandwich after I paid, and leaves. I get attention of another employee to let her know that I need my sandwich I paid for. I'm like what in the world business does this. So annoying, never coming back to this location. Mind you it wasn't busy. read more

Cali club all the way. Not always on the menu but they'll always make it for you. Bacon, avocado, turkey, and provolone cheese... what's not to love. read more

So first time at Jersey Mikes and last, I got the giant meatball sub and might as well of gone to Subway. It was as disappointing as it was big. The meatballs were still cold and tasted of inferior quality. Like something out of a bag and barely warm enough to disguise the flavor. read more

Good sandwich like the other Jersey Mike's. Had to repeat the order 3 times and they still messed it up. The girl picked up a used towel and cleaned up then started to make our sandwich without changing gloves. She was cool when asked to change them though. read more

Amazing subs!!! Cooked the meat for our cheese steaks and it tasted so fresh! Pricy but worth every penny since the quality is great I will return here for more and the service was great too!!! Wonderful overall experience read more

these sandwiches are the most delectable things i have ever tasted. subway could never. the Italian sub is so spectacular with avocado. it slaps every single time. it's a pure delicacy. amazing. spectacular. show stopping. 10/10 would recommend. i eat here at least once a week and am never disappointed. *chefs kiss* read more

First time visiting this location and we were pleasantly surprised. We told the employee that we didn't know what to order and asked her if there were any sandwiches that she would recommend. The hubby went with the Chipotle Cheese Steak and I got the Big Kahuna with chipotle mayo per her recommendation and we loved it! Friendly staff, quick service, and a delicious sandwich...definitely coming back!!! read more

I usually don't visit this location but decided too today and i was very impressed by the two employees working around 4pm. One guy and one girl and they were working as hard and fast as they could with a line and multiple sandwich orders per customer this was a great duo keep up the good work ! read more

This location is my favorite! For the past year now I've had a little bit of an obsession with jersey mikes (Eating it at least once a week). And of all the locations I've been to I love this one. Every time I walk in I'm greeted right away, by pretty much every employee in there. Not only are they friendly, but they are very good when it comes to paying attention to what you want on your sandwhich. (Which are delicious) I always leave a happy customer :) read more

Found a hair im my Chesse and steak sub. Nice people but, they could be more careful.

Well I finally found a place that not only has great service with a smile might I add but also has real sandwich taste . Meaning it really had all the flavors a sandwich should have , not just plain taste if you know what I mean ? I am only couple blocks away from this spot that I am now calling my lunch house can't go wrong. Check it out read more

Best Jersey Mikes I've been to. Service is great and they have never messed up an order. I continue to go there regularly for lunch.

Came here today for the first time & it was delicious!!! I got the Italian "mikes way" but no onion & I added banana peppers! The vinegar, oil & seasonings they put made my sandwich extra yummy & tasty! Staff was friendly & the dinning area was very clean & I love the fact that the meats & cheeses are sliced fresh in front of u as u order. I will definitely be back soon to try a different sandwich!! read more

Mike's way is the only way to eat a Jersey Mike's Sub. This has quickly become one of my favorite places to eat lunch in Downey. The only reason I give 4 stars, is because it gets pretty busy during lunch and sometimes there just aren't enough tables and chairs to go around. I hope they add a counter space or something. But otherwise the service is fast, and they get everyone in and out in a timely manner. read more

Placed a phone order for a turkey wrap - when I got home with my order I realized they gave me a turkey sub, I was really upset because the lady who took my phone order repeated the phone order and it was correct but they didn't make what I asked for. It was really good, but not what I asked for. read more

I love this place, the subs are really good. Yes it's a bit more expensive then other sub sandwich place but it taste better and I love there rewards points s system. I have used my points at least 3 times already. The subs are simple but the ingredients are what make the sandwich and subs. This place reminds me of the mom and pop delis stores my father used to take me when I was a kid. The meat is freshly sliced with multiple tasting deli meats. Great subs. read more

Credit card machine not scanning properly and they could not manually enter my credit card number. They said its "company policy". Don't think I'm coming back if they do not know how to ring up a sale. read more

I usually don't eat at Jersey Mikes, however; I was meeting a friend for lunch so I obliged. I was nicely surprised by the service provided and the portion amount of the sandwich I ordered. I was satisfied and definitely would recommend it to anyone who doesn't mind paying a bit higher price for a sandwich. read more

Order a #9 which is the Club Sandwhich, got the Giant which was 15 inches, perfect size sub for when your a hungry guy on lunch. Place was clean, Service was on point, Food was fresh and good. good spot for a sub. Little Pricey but you pay what you get for. quality. read more

Store just opened so everything is brand new. Good sandwiches with super friendly staff. Not too busy now but wait until it catches on!

By far the best sandwich spot I've been too. Very clean and well positive crew. And well very delicious love coming here for the cold subs. My kids love it as well highly recommend this place. read more

I just went into buy a sub with my family and was greeted with an eye roll . Then we waited in line only to be told there was no more bread of any kind. We were told it was going to take 30-45 minutes for the bread to be made. I then realized if it was a coincidence or not this location closes within the 45 minutes. It's a bummer to have experienced this type of bad customer service as I'm a frequent customer. read more

I love this place and I recommend signing up for their reward program. Subs are delicious. A little pricey but I don't really mind. The meats and cheese are super fresh read more

I wish I can give you Guys 100 stars. Subs are great. Try the pastrami or the number 17. They are good subs.

Something changed recently in a bad way. Roast beef lots of fat, vegetables weren't fresh. Flys in vegi area. Customer service crappy, person making it had to ask someone else the correct way. Is there a manager around? You're charging high prices and serving a great community. I suggest you get your act together. read more

I have mix feelings about this location. I like the food but it takes forever to get a sandwich. All the times I've been here it's been about 15-20 to get serviced so much that If I see more than one person, I just go elsewhere. read more

First time customer and I have to say I very much enjoyed it. When u walked in the staff acknowledged me and I had told them this was my first time. They offered suggestions. That was very helpful. Once I received my sub I was more than amazed with how it taste. Good job keep it up. read more