I do not understand the one and 2 star reviews. My wife and I had a 4 hour layover. We had a couple of cocktails, then looked around for a place to eat, decided on Jersey Mikes. There were at least 15 , maybe 20 people on the line. My wife wanted to split the roast beef , #6. From standing on line to ordering to getting my sandwich, was less than 15 minutes total. Ran like a well oiled machine. Everyone was doing their part to keep the line moving. They were literally knocking out 3 and sandwiches at a time. Roast beef with provolone, tomato and mayo was packed full of meat and absolutely delicious. There were actually some empty tables around, but we ate at our gate. If I have another 4 hour layover , I would not hesitate to hit Jersey Mikes. read more

Jersey Mike's Subs - Roast beef with tomato. - Fast Food Near Me - Charlotte, North Carolina

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I'm extremely disappointed with the customer service I received on 10/11 at approximately 9:30 PM. The woman working the register had an absolutely horrible attitude and was incredibly rude. Her customer service was unacceptable, and honestly, I told my boyfriend I didn't even want to eat there anymore because why would I want to support a business where customers are treated that way? The other employee, a darker-skinned woman, was also incredibly rude and unprofessional toward customers. I understand the food industry can be stressful because I've worked in the industry myself. I completely understand needing to speak loudly to let customers know their orders are ready. However, there is a difference between speaking loudly and outright yelling at people. She yelled out "06," which were the last two digits of a customer's ticket, and when nobody immediately came forward, the customer approached to ask if the order was his. The way she responded to him was absolutely disgusting and completely unnecessary. She was glaring at customers and treating people as if they were an inconvenience rather than the reason she had a job in the first place. Customer service matters, regardless of how busy or stressful a shift may be. Nobody should feel uncomfortable, disrespected, or unwelcome simply for placing an order. Employees like this can genuinely drive customers away, and that is exactly what happened in my case. I hope management takes this complaint seriously and addresses the behavior of the employees working that evening, because this was an incredibly unpleasant experience and not the kind of service anyone should have to deal with. read more

After searching out the options to grab a meal to take with me on my flight, I settled on Jersey Mikes. I picked this for a few reasons, the price wasn't insane, it can easily be eaten with your hands, and doesn't need to be warm. We got in the line, and soon realized it wasn't moving, somehow the one only person working the cash register was creating a bottle neck, and the 4 other people "working", were in no rush to get the orders through, they didn't jump on the other register or try to assist him, they were just sitting around waiting for the cashier to get the orders in. Once the orders got in, the others were quick to get them made and sent out, but no one seemed to have any sense to help the struggling cashier. I ordered a ham and provolone sub, which once ordered came out relatively quick. But in the end, I realized I had picked the wrong dinner option. The sub was pretty bad, they seemed to really drench the bread with oil, I think? It was very overpowering, and made everything greasy. All of the toppings were slipping out of the sandwich and I could only eat about half of the sub. One because of the flavor, and two because I didn't want that much oil to destroy my stomach on a cross country flight. This definitely has left a bad impression in my mind for any other future visits to Jersey Mikes, and seeing all the other bad reviews on here for this location, I hope someone will take notice and make some changes. read more

Jersey Mike's Subs - ordering counter at CLT airport - Fast Food Near Me - Charlotte, North Carolina

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When my food came it was a totally different order and I ended up missing my flight due to the time it takes to cook One singular sub. Guys it took 30 min......... read more

I spent a good amount of time waiting in line for this sandwich, and it did not disappoint! It was all I hoped for in an Italian sub. The line here was much longer than any other fast food spot I saw around, and at least one customer left due to this--several others were commenting as I heard them waiting for their orders to come up. I wasn't in a huge rush so it was well worth the 15-20 minutes I spent in line/waiting for the sandwich. But it will take longer than other spots, so I would not go with this if you are in a time crunch (at least based on the time I went)! read more

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OMG the wait. Don't eat here unless you have a minimum 2 hrs before your flight. Food was good.

Lack of customer service. No white bread for hot sandwich. Makes no sense; Yet, white bread for cold sandwiches.

I'm a huge Jersey Mikes fan so I was happy to see this one in the airport. But sadly this one is disappointing. I expect airport food to be marked up and fewer options but this one does not represent your brand very well. The ice machine was broken Most of the soda options were out or broken The small soda is $4 bucks! The one woman working the counter trying to be quick kept cutting me off and would not listen, as a regular we knew what we wanted. Our sandwiches were dry and the bread smashed. Not j.M. Quality. We asked for no onions but both had them (sorry fellow airplane passengers). No napkins to be found anywhere. I did not have a problem with the long lines, that's expected at the airport The young woman who brought out my food was friendly, helpful and efficient and apologized for the lack of working soft drinks, ice and napkins. Apologies and acknowledgment go a long way with me and the reason I did not give you one star. If I was a first time customer to this Jersey Mikes I would think they were all this bad and not try the regular locations. This is not a good representation of your brand and normal quality. read more

It's ranked 2 for a reason. You're welcome to find out for yourself. Just make sure you have over an hour layover because you'll need 45 of that to get your food. read more

Absolutely horrible customer service. Advertise the Udi's gluten free bread, but when asked the girl behind the counter tells my teenage (celiac) daughter she should just eat the white bread and says they don't feel like doing gluten-free bread today, with a huge grin on her face. Not sure what the girl's problem is, but obviously customer service and understanding others' medical needs is greatly lacking. Maybe Jersey Mike's needs to close this location until they can hire employees who understand they get paid for their customer service. This was all after a 20 min wait sit to be laughed at by some smug girl who doesn't understand why she got out of bed this morning. Unfortunately, Jersey Mike's will probably lose my 17-year-old, who eats in at least one location weekly, as well as the rest of the family for life. read more

There was a long line but truly the wait wasn't that bad. The menu is a little more limited but they have the basics that I feel like would satisfy most people. My husband got the chicken Philly and they only have one size. I got the sub in a tub. read more

Jersey Mike's Subs - Sub in a tub - Fast Food Near Me - Charlotte, North Carolina

I grew up in New York, so I actually grew up eating sandwiches. Whether it was breakfast, lunch, or dinner, most of the meals, if not all of the meals, I had growing up were sandwiches. Where I come from, sandwiches are king. I got the turkey and provolone Mike's way, and let me tell you, Mike did not F around. I'm going to give them a B- on the cutting of the bread, but at the end of the day, this is a 5 star establishment. I would spend $500 on a plane ticket just to fly here again and get another sandwich from this airport Jersey Mike's. read more

Absolute disgusting price gouging people. At the charlotte airport it cost us $67 for 3 regular sandwiches. You'll never get my business again. What a rip off read more

For some inexplicable reason, they don't allow you to get wheat bread on the hot sandwiches. Like WTF?

The counter person was very nice and quick. The man making the sandwich put lots of turkey on it and no onions like I requested. The sub was very good. My only complaint is the man making the food didn't have a hair net. read more

Overpriced but par for the course with airport. Food price gouging. Jersey Mike quality doesn't fail here. Less selections for bread and no meatball. $11 sub. Only 1 size. Kinda slow but they deliver on quality and taste that you expect from the chain. read more

Jersey Mike's Subs - Chips $3.29. Service is too slow if you have a connection. - Fast Food Near Me - Charlotte, North Carolina

Takes forever to get your food. Not the typical mikes experience. Sandwich came unwrapped weird and wasn't appetizing. read more

Jersey Mike's Subs - Came unwrapped like that. - Fast Food Near Me - Charlotte, North Carolina

This is my first time trying this place, but it won't be my last! I got the Italian sub no onions and although the line is ALWAYS crowded, I had time to wait today. I'm so glad I did! I'm not a bread person, but I tried the sub anyway. The bread tasted freshly made, and it was simply delicious! Next time I'll try the sub in a bowl (without bread). I see why there's always a line! Stop by any location and let me know what you think. I don't think you'll be disappointed. read more

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Located inside the food court area at the Charlotte Airport. They provide fast and Friendly customer service and good quality ingredients on their subs. I was very content and satisfied with my sandwich, price point was reasonable. My sandwich was delicious and packed nicely. I really like the freshness of the bread and as well the other ingredients. read more

Jersey Mike's Subs - Lunch to GO! - Fast Food Near Me - Charlotte, North Carolina

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5 employees working and it took 30 min to get a std sandwich? Good thing we weren't in a hurry. Older cashier was friendly, but the rest of the crew needs to step up their game. Sandwich was fair. Couldn't order what I wanted because they were out of several of the ingredients. This location needs some help. read more

Jersey Mike's Subs - Fast Food Near Me - Charlotte, North Carolina

This Jersey Mike's has a limited menu with just a dozen or so sandwiches and only one size option. For me, the "Sub in a tub" works well on keto and since I was expecting a longer line for security, I had some extra time to get something to eat. Into a plastic container, a lettuce base with tomatoes and onions and peppers and then topped with sliced ham and cappicola and provolone cheese. On top, "Mike's way" is a generous splattering of oil and vinegar and salt and pepper. It's definitely tasty but a bit messy. Here's the problem. They put huge pieces of meat and cheese and tomato in there. That's going to make it really tough to eat even with knife and fork. Is it that hard to chop it even a little bit, or is that just an airport operation thing? I have no doubt that the subs are delicious but the salad presentation made it hard to enjoy. It's all a bit spendy even for an airport but it was worth a try. I think next time, a Wendy's baconator hold the bun from deep in Concourse A. [Review 16499 overall - 3155 in North Carolina - 7 of 2022.] read more

Jersey Mike's Subs - Jersey Mike's Subs at CLT - Fast Food Near Me - Charlotte, North Carolina

This may be the slowest Jersey Mike's on earth, but the staff is nice and the food is good.

On a layover we found Jersey Mike's on our way to our gate. The line was long but well worth the wait. We enjoy Jersey Mike's at home and thought it would be a great quick sandwich for our short layover. The roast beef was wonderful as always! The Italian was tasty as well. I am not a lays chop eater but lays is the only chip of choice. I highly recommend this airport shop on any day. I liked the Italian dressing on my sandwich as well. The sandwich was fresh and make to my liking! read more

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I tried to order a sandwich and they don't accept rewards but for some reason have the rewards sign up at the register. So I decided to go elsewhere unfortunatel. read more

Food is good as normal but 10-15 mins is much Slower than normal, 1 person taking orders, 2 making sandwiches, and it's lunchtime at an airport... they ain't quick! Eat elsewhere if at CLT and in a hurry! read more

I know this is an airport Jersey Mikes but come on. The workers in the back are goofing off, I'm number 33 and they're on 25 and still joking and messing up sandwiches. The lady at the counter is also pretty slow, she kept cutting me off while I was trying to order. This line just keeps getting longer and longer while I've watched another worker just walk away with her friend. Not a great experience, good thing I have an hour until my flight... read more

Fire the management, slow workers. Horrible customer service, shame on these guys for making people miss flights

This place is horribly slow. About 8 people working and getting one sandwich order out every 5 minutes. It's not like they are cooking Paellas or something. read more

The Jersey Mike's subs here are just way too salty! The meat in the sandwich was some of the saltiest I've ever tasted in all the sandwiches I've eaten throughout my life. The line was long, but not as long as other restaurants in this area of the airport. Service was average. No issues here other than a sodium laced sandwich...as if your blood pressure wasn't already high enough dealing with an airport and TSA. read more

It is the airport and nice to see my old friend Jersey Mike. It was a totally different experience from our old time together. No watch as the assemble rushed, to order, ambience of a line and wait queue in a terminal at the airport. Just be aware you may have a 15- 20 minute wait for your less than artfully put together sandwich. A club sandwich with bottled water and chips is $20. It works in a pinch just know you will feel the pinch. read more

Amazing experience! I have celiac disease and dread airports where gluten-free options are limited or none at all. Had a great, safe sandwich! read more

My flight was delayed due to the weather, of course that caused me to miss my connecting flight. I was hungry for something but I didn't know what. As I'm strolling through the food court nothing seemed to scratch my tastebuds, I considered all the options and settled on a sandwich from Jersey Mikes. As I'm standing in line I hear some college girls behind that was faced with the same dilemma, we chit chatted briefly. So as we're standing in the at least 10 deep line, a patron passes by us with the most delicious looking salad. I'm one of those people that will stop and ask "What did you get, that looks good ", she got the club salad and added extras. Yup, in unison we said "I want that"! And I got that! It was the second most delicious salad I've had while on my working travels. Guest service interaction 5, speed of service 5 and accuracy 5, picture perfect 5, taste 5, freshness 5 : ) Ambiance in the airport? Expected, nothing to Tic Tok. read more

Jersey Mike's Subs - Yummy to my tummy. - Fast Food Near Me - Charlotte, North Carolina

You are in the airport - need something quick - how about a sub. Next time for me - no thank you! There is a reason why I've been to a Jersey mikes once before - should have learned my lesson. - roast beef = zero flavor even with having it mikes way - bread - stale and flavorless - meat - still frozen in the center - cost - 8 inch sub and drink with chips $18.88 - I get airport pricing but come on Yes I could have chosen something else - but you would think for almost $20 it would be palatable. read more

Jersey Mike's Subs - A bit rich - Fast Food Near Me - Charlotte, North Carolina

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Jersey Mike's at Charlotte International Airport serves good food however the wait was too long. I had about 30 minutes between flights so I had no choice but to grab some fast food. I noticed 15 to 20 people standing around when I got in the short line to place my order. I ordered the chicken cheese steak. I waited nearly 20 minutes for my sandwich. And because my receipt didn't say it was a chicken cheesesteak I asked the employee to double-check. It was not a chicken cheesesteak it was a Philly cheesesteak. So, this meant I had to wait again, thankfully not as long as the first time, for them to remake my sandwich. Once my sandwich was ready I headed to the gate as my plane was boarding shortly. The sandwich was good and hot, although it had no toppings which was disappointing. I didn't know I had to request lettuce, tomato and onion. I would have thought the cashier would have asked me if I wanted these toppings if it was optional. Then again my cashier got my order wrong so there you go. This was my most disappointing visit to any Jersey Mike's to date. If you're in the airport you may want to try a different fast food unless you have several hours between flights. read more

Jersey Mike's Subs - Fast Food Near Me - Charlotte, North Carolina

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I like Jersey Mikes, however this is the worst one. The ice machine does not work and the soda tastes off...

I love Jersey Mikes and this is no exception granted there were long lines at all the restaurants so everyone had to wait. Food and service were good. Staff was friendly. No issues and will stop here again. read more

Jersey Mike's Subs - Fast Food Near Me - Charlotte, North Carolina

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My experience with the service at this location was unfortunately so bad that I downloaded Yelp and made an account just to leave a review. The employee's were extremely rude and would make comments about the customers while the customers were a few feet away. There were multiple moments when a customer was waiting to be helped, and all of the employees saw the need but not one did a thing. Multiple orders were also skipped over. It was during a rush, so there's plenty of grace for mistakes, but more than a few customers had to inquire about the fate of their food. There was an incident while I was waiting for my food (which ended up being one of the missed orders) where a customer inquired why there weren't any mushrooms on her sub when the one she ordered was supposed to have mushrooms. It turns out that they were out of mushrooms, but the customer was never notified of this when she was ordering. The employee who was helping her was extremely rude throughout the whole interaction, and when she walked away, she started loudly relaying the story to her coworkers in earshot of the rest of the customers. Likewise, my brother's order which was supposed to have steak had chicken instead. We didn't want to cause a scene after the mushroom incident, so he just ate it and was fine with it. If they were out of steak, however, he should've been notified while ordering. I work in the food industry and know how difficult it can be, especially if you're having a bad or stressful day. But even on those days, customers are supposed to be the number one priority. You're still being paid for a job. However, we were treated like an inconvenience. It was so uncomfortable that I had the nervous giggles. My food was good. But the process of getting it was unpleasant enough to warrant a poor review. read more

Meh.. Better than the prepackaged refrigerator sandwiches, but pricier too. About $12-$13 for a sub. Didn't have anything but white bread, when I would have preferred wheat. Got roast beef, it was ok. Bread was fresh. Toppings offered are 'Mike's Way', which I find pretty boring. Service was very polite and reasonably efficient. read more

Grabbed a sandwich, chips and water for about $20. I don't think my club sub had any ham like advertised, but it was a hefty sandwich and they made it exactly to my liking. The workers were helpful in speeding up the line since there were a couple of slow orders ahead of me. read more

The service is a joke. It takes on average 10 mins per customer due to the employees moving so slow.