The theme was really cool, especially seeing all the firefighter pictures and gear. It makes you truly appreciate their commitment and sacrifices. The food was on another level, even for a basic sub, and the customer service was amazing. It's a real highlight in Charlotte! read more

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The service here was good but I didn't realize until I had already gotten back to work that they had messed my order up and it was already too late for me to turn around and have them fix it. read more

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I come here often and I will say it's usually not that bad however I can tell whoever they hire have no training. I ordered an Italian sub medium bread toasted meat cold. Aside from waiting a good 10-15 mins and only one person ahead of me the woman seems to have forgotten the important part of the Italian sub OIL AND VINEGAR!!! how do you not understand the process of building your sandwiches? Not only did she look confused building it but the team also didn't help her. I would not be eating here if I see her working the front again. Dry sandwich read more

There was a bit of a wait just for a salad but I do appreciate that the food was made to order. Weekday afternoon, I just wanted a light lunch and didn't want anything that would require leftovers because I was staying in a hotel. I ordered the "side salad" which is about a half size of the normal salad, and it was just the right portion for lunch. The staff at the register was really helpful when I asked questions about the salads. I really liked the peppercorn ranch dressing. They have a cool hot sauce bar with a large selection. There was a list of the hot sauces and descriptions at my table and even some suggested sandwich/hot sauce pairings. More places should have a hot sauce bar! I wished I was ordering a sandwich to try some of the hot sauces with! read more

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After sitting in the tattoo chair for a good 8+ hours and another full session in the morning, I needed a solid, delicious, and quick dinner (more or less healthy) and breakfast for the morning. There's a ton of parking in the front which was great because it was raining when I visited. The store was clean and empty, not very well lit. The employee making my sandwiches was pretty quick and she was friendly. I ordered two of their largest sized sandwiches and customized them on the app. I asked for olives on both and well, I received 3.5 slivers on one sandwich. I don't know if they ran out or what but man, it was a bummer for sure! I usually ask for extra extra olives on my sandwiches wherever I go so when I saw the 3.5 on one, it was such a let down. The rest of the order was correct and I loved that she was generous with the mayo and mustard. It's like the sloppy Joe lady in Billy Madison when she says, "I made them extra sloppy for you!" The amount of condiments was perfect. I also ordered a side of soup and added tapatio to it. It was pretty good! Overall, I was content with my visit, just wished there were olives on the sandwiches. read more

I was given the wrong sub despite the ticket having my name and order details on it and it had pork on it. I have Crohn's and cannot eat pork(ham)- to add insult to the injury Christian the "manager" at the store could be heard talking about me in the background while placing me on hold after I was told to "just come back" mind you I am 31 minutes away from that specific location. I asked them to just process a refund & you'd think it was an act of congress to get that done. As of the date of this review, I haven't STILL seen a refund or apology. This location is ridiculously incompetent. read more

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Closed 30 minutes early -- website and the sign on the unlocked door says they close at 9:00 but at 8:30 the staff said they're closed and refused to serve 3 customers. read more

I've tried eating here again my dinner was wet and missing things off my sandwich!!! I've been inconvenienced once again. What do we get for being unconvinced.? I want my money back and gas for having this shit back!!!! For real is sickening, you but food you can't eat sad so sad!!!! I'm not happy! read more

We picked up subs for the first time at this location in a very long time. We had stopped going because it was not getting very much meat in the sub. Today we both had a hard time finding the meat. Where is it? #1980s where is the meat? Definitely wasted money. Although I will say the bread was good. read more

Took 30mins for me to get my sub keep asking be the manager was lying i was the lady bring him my ticket once i asked, at that point my sandwich should've been moved to the front due to the teams mistake read more

I stopped in this location while holiday shopping. I seldom come to this part of town. This experience pretty much met my expectations for Firehouse Subs. The restaurant appeared clean. They have a 98.0 sanitation grade posted. The dining area was tidy. The drink area was clean. The restroom was neat. The employees were friendly.They got our orders correct and got the food out in a timely manner. I even got a free drink for checking in there from the app! The food was good as usual. My only complaint was there were no napkins in the napkin holders. Someone finally brought some out after we were seated. They have a self-serve drink machine with many flavors to chose from. MANY of the flavors didn't work because the machine needed to be serviced and refilled. They had to go to the back to get cups. I would go back. It's on par with the other locations in the area. read more

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I love a good sandwich, and Firehouse delivers a good one. To get to the 4 and 5 stars there would need to be some upgraded flavors and freshness of bread and veggies, but a 3/5 isn't bad. It's a solid lunch when you need a carbalicious hug. I like that I was able to add different vegetables to my sandwich, which is why I went with Firehouse when trying to decide what I wanted for lunch on this particular day. The sandwich was freshly made, though some of the onions were that tough, skin type onion that shouldn't make it to the food. The bread is good, but not top of the line. Again, it's a great fast food sandwich. read more

Firehouse Subs - Turkey Bacon Ranch - Sandwiches Near Me - Charlotte, North Carolina

Took my daughter out to eat today and I was glad she had a good time . I ordered her a medium cheese steak combo and I had the same thing but a large one came to about 30 something dollar and change . The food was good but I had better . Probably try another location next time . Over all the ladies there was working hard and very polite read more

Firehouse Subs - Philly Cheese Combo , drink and a bag of chips - Sandwiches Near Me - Charlotte, North Carolina

I've been living in Charlotte, NC, for three years now, and you might think I'm crazy, but I hadn't tasted good pulled pork until I tried Firehouse Subs' King's Hawaiian Pork & Slaw Sandwich. This sandwich is incredibly flavorful, with just the right amount of kick and sweetness. The meat is unbelievably tender. The staff was exceptionally friendly and even mentioned to me before I left that they had heard it was really good. Well, 'really good' doesn't even begin to describe it - this is hands down the BEST pulled pork sandwich I've ever had! read more

The last firehouse sub experience was lackluster at best. I had a great experience eating firehouse subs up in Burlington, NC and the Charlotte, NC experience just didn't cut it. They skimped on what i ordered, stuff was missing, it lacked flavor. Service also was not the greatest. They could take pointers from Burlington, NC on how to use the website, talk to customers, manners and how to read and follow the orders. read more

Service was very very slow. I always go to firehouse around NC and south, I would say this is the slowest Firehouse sub I have EVER been to. It took me about 50 mins to get my sub and when I got it, it was very poorly made. I would say the owners would have to come up with a better game plan when it come to running this business. read more

Service here is incredibly slow. Takes 20-30 minutes every time I get a sandwich. They really need to move a little faster behind the counter. read more

I ordered a sub from the app today. I customized the sandwich and when I picked it up it was like they didn't even read the order. It had things I didn't want on it. read more

Food allergies are a myth here - which would be nice, except those of us who actually have them need our food to be handled safely. First off - the employees have a perpetual IDGAF attitude. I always inform the cashier that I am gluten free and have an allergy to gluten. While they advertise is it not a guaranteed gf meal, they genuinely do not care. There is no glove change and they're using the same condiments that were just used for a standard wheat sandwich. I literally have not had an experience here where I haven't had to suffer from their negligence. Once I even had meatball remnants on my sub. I've reached out via app to no avail each time. I decided after not coming to this location for a year to give another try - boy was that stupid. The firehouse in Rock Hill will continue to be the only one I go to as they're the only firehouse that understands safe food practices. read more

This location provides some of THEE BEST customer service that I have received from a fast food restaurant. They are consistent in doing so!! I wish I had the names of the staff members because not one time has anyone been rude or off putting. If any time my order is incorrect, they make it right without argument; although this has only happened a time or two. Everyone is always pleasant, even when they are in their peak time Lifetime customer read more

I ordered a meatball sub and the bread was TOTALLY BROKEN! The service was ok. I didn't here ANY music, so... UG! I even ordered a side of bacon and they only gave me 2 under-cooked pieces of flavorless bacon! Don't come here. read more

The sandwich itself is not bad. Ordered a couple of big ones and the people working there are going a bit slow and not in a rush but the quality of the sandwich was good so I can't complain overall. The area itself is a bit sketch but not bad enough that you wouldn't go there. Based on my experience here I would definitely order a firehouse sub again. read more

Places is filthy and staff is ummm... distracted. A little urgency would be nice. Maybe walk the dining room and drink station. read more

Firehouse Subs - Filthy. Carful where you step. Coke syrup everywhere. No sign for slip hazard. - Sandwiches Near Me - Charlotte, North Carolina

Grabbed a quick lunch sandwich from Firehouse Subs. My sandwich was good, service was alright and cleanliness can certainly use some work. The team was quick with making my sandwich due to the amount of guest during the lunch hour. I received a free large drink from checking in which was cool. But other than that I wasn't impressed. I requested my sandwich to be cut into fours which wasn't. I also requested extra pickles on the side which I did not receive. So I probably won't return to this location for a while. read more

Firehouse Subs - Sandwiches Near Me - Charlotte, North Carolina

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Food was good but customer service was horrible I felt like they didn't want to serve me and very poor efficiency please improve

The food is great here. I love how they melt the cheese and toast the sandwiches to the right amount. I would definitely recommend, though customer service isn't the best. read more

Had to stop in and grab the Monday Meatball Sub special for $5.55....yummy. So glad I stopped at this location. Very good. Very quick. The staff here are great!! Very clean store. Very nice staff. Would definitely recommend!!! read more

Firehouse Subs - Medium meatball sub special - Sandwiches Near Me - Charlotte, North Carolina

Friendly service! Excellent Subs!! 12pm visit on a Saturday Food trays delivered once ready. The staff check on you to see if everything is okay with your meals. Military was out for lunch. I had no idea a base was nearby but there was no line when we arrived. A staff member was nice enough to help me choose a good sub based on my preferred taste in delimeats. These are more hearty than subway. Fresh and light bread. No heavy or bulgy feeling after eating. Nutritional information on the company's website. Clean restroom. read more

Firehouse Subs - Italian sub all the way with a pickle on the side. - Sandwiches Near Me - Charlotte, North Carolina

(3/12/14) I had a great Italian sub today. It was superbly crafted by Mandy. It was delicious hot but I could only eat half of it. So I took the other half home in a container. I ate it for lunch the next day and surprisingly it tasted even better cold. (3/14/14)Fast forward to today. I'm having another Italian sub jointly crafted by Mike Shingle & Greg Gimon. As usual it was very well made and delicious. (03/15/14) Mike and Greg are working second shift again today. What to have what to have... I again decided on an Italian sub. It was good to see Matt back behind the counter. He really makes customers feel welcome. The sub as usual was very tasty and prepared just right. Nice work guys! read more

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They have gone downhill for the last three years. Nobody works there to a couple people and I have to wait in line for it to go order for 40 minutes. Every time I go there I am done. read more

Seems they can't manage to get an order right....3 times in a row. 2nd shift personnel leave a lot to be desired, no hair nets, no greeting. Seems everyone was in a bad mood.... Lost this customer for good. In fact think I'll give corporate a call and the county health inspection office a call also. read more

Had a fantastic experience with the team over on South Blvd. Called in a catering order late on a Sunday night and it was ready right on time Monday morning at 11:30 when I needed it...will definitely be going back to Firehouse on South Blvd for catering in the future! Excellent customer service as well! read more

Found a baby roach in my sandwich!!! When I went back to the restaurant the manager didn't say one word just gave me my money back. I showed the photos to the workers and they apologized. Will not be going back here. read more

Firehouse Subs - Sandwiches Near Me - Charlotte, North Carolina

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The hype wasn't worth the trip Rude employees stale chips and flat soda and most importantly the bread was stale read more

Ordered via door dash. Sandwich order was not made correctly and they only put meat on half the sandwich. Very disappointing. read more

Firehouse Subs - Club sub - Sandwiches Near Me - Charlotte, North Carolina

There are many Firehouse's in the Charlotte area and these guys got it right! Which is a nice change to other one I have been going to. My sandwich is out together nicely, looks beautiful and taste great!! read more

It might be a bit slow, but the lady who took our order was so nice and made sure we got everything we wanted on our sandwich. Staff is very friendly read more

Showed up around 6PM and they had some paper taped saying that they were open until 730PM. Once I walked inside, I was told that they were no longer taking walk in orders and if I wanted food I had to order it online for takeout because they were "understaffed".... Please explain to how forcing me to pay DoorDash or whomever an extra $3 'fee' to order a sandwich online is so much easier than taking my order at the counter. Can you really not spend 30 seconds to type an order into a computer? I walked out and will never visit again as there doesn't seem to be any guarantee that this food service business is capable of serving food during peak food demand times. read more

Very nice people open late good food, good catering too I hear! Always happy to see JJ!

My coworker recommended getting the Smokehouse Beef & Cheddar Brisket for lunch. The sandwich is beef brisket smoked for 16+ hours, cheddar, mayo, and Sweet Baby Ray's BBQ sauce. I took his cue of ordering the sandwich without the mayo. No regrets on this sandwich. That sauce is lightly sweetened but did not overwhelm or overpower the sandwich. ENJOY! P.S. Order your sandwich ahead of time and then go pick it up. The line is out the door during lunchtime, seriously! read more