I used to go to Capriotti's all the time back in San Jose. I decided to try them here because I had rewards money I thought I'd never get the chance to use. [ Sign up for their rewards program] Also, they offer free kid's grilled cheese everyday with the purchase of an adult entree. I was greeted when I walked in and the service as pretty quick. I always have gotten the Chicken Cheesesteak but I know they've added so much more to the menu so I'm gonna try something else next time. Also, their cherry peppers are REALLY spicy; next time I'll get them on the side because the spiciness was crazy. read more

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I've heard so much about Capriotti's that I tried the one in Steele Creek! I'm glad I did! The tuna was amazing! I got the pickled peppers with oil and vinegar, lettuce, tomatoes onion, and pickles. The bread tasted FRESHLY baked and was SOFT! I ordered the small and was STUFFED! I asked for extra mayo, but it wasn't in the bag. Ordered thru Door Dash. read more

Capriotti's Sandwich Shop - Homemade Tuna - Sandwiches Near Me - Charlotte, North Carolina

Update from previous one star for poor service and terrible customer service from assistant manager My GF spoke to Brandy the store manager today. And the difference was incredible. Brandy was attentive, professional and empathetic. Everything not displayed by the Am yesterday. Brandy called while on vacation and followed up twice additionally the issue has been resolved and we are pleased with how she handled the issue once placed in her hands. We both want to thank and recognize her. Thanks Brandy for showing what true leadership and customer service looks like. read more

Huge portion sizes and those eggy tasting fries that fluff up. Solid ingrediants. Super friendly staff. Very welcoming. The guy with the neck tattoo heloed me find my order. Claims he made amazing food. He didnt lie. If you see him trust your food is in good hands. This shit was banging. Definitely gonna be my sub shop go to from now on. read more

Capriotti's Sandwich Shop - Massive chicken bacon ranch sandwich - Sandwiches Near Me - Charlotte, North Carolina

Upon entering the shop, I noticed it wasn't a huge place, but just enough. It was a typical sub shop setup, featuring several tables and chairs, should you prefer to dine in instead of takeout. I was greeted warmly and professionally by Brandy. I explained it was my first time trying Capriotti's, so she took the time to welcome me, explain the different subs and sizes, and recommended certain food items based on what I like to eat. I'm certainly a cheesesteak aficionado, as we have some phenomenal sub shops up North. So, I ordered the American Wagyu Cheesesteak Sub, consisting of sweet peppers, mayo, lettuce, tomatoes, salt, pepper, oil, and vinegar dressing. I received my order in a reasonable amount of time. When I tell you that the sub was seasoned to perfection and was delicious, it is not an exaggeration. I was very pleased with the service and my food. I will be returning to try out some of their other food choices as well. If you haven't tried Capriotti's, do so. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Charlotte, North Carolina

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Pink lettuce? I know that I ordered lettuce but after removing a sour, slimy, soft piece of lettuce stuck to the roof of my mouth I had to stop eating this sub. Not to mention the bacon was rubbery with bo crisp. read more

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Every so often, I get a craving for a meatball sub and it can't be denied. So when I was out and about at lunchtime, I headed to Capriotti's. Thankfully, they have the sub sizes laid out so you know that the medium is actually rather large. So I did that and now I have a 12 inch (or so) meatball sub to unwrap. Hot, fresh, loaded with meatballs and cheese. Nicely melted and tasty though I would say that meatballs were a little bit pink inside. Still, delicious and I enjoyed it. The restaurant is clean, there is plenty of seating inside. [Review 1159 of 2024 - 3650 in North Carolina - 22182 overall] read more

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Great food and great service, what more could you ask for? The employees greeted us as soon as we entered and were friendly throughout our time here. The service was quick and everything was delicious. Also, whoever is in charge of the music deserves props as well. I heard some songs I haven't heard in years and could've sat there enjoying the music all day. Now as for the food, this place offers an interesting selection of sandwiches beyond the typical sandwich shop menu. One in particular really caught my eye so I just had to try it. The Bobbie is thanksgiving on a sub roll and is every bit as delicious as you would imagine. Maybe even more so because the turkey and stuffing aren't dry like some people serve during the holidays. The bread is fresh, the flavors are great, and the portions are very filling. Total perfection! You can order this sandwich hot or cold; I decided to go with hot but I feel like both would be great in their own right just by how amazing the flavors all work together. I love that this is on the menu all year long and isn't just a seasonal thing. I can see me ordering this every trip, but I want to check out their cheesesteaks too. It'll be a tough call on my next visit. My husband had the grilled chicken parmesan sub which also delivered great flavor. The sauce was SO good, even if it made things a little more messy. It may not photograph well but trust me, it makes up for that in taste. Especially with the soft bread and mixture of veggies, sauce, and chicken. And the fries... they really surprised me! I don't think I've ever had fries cut like these. They're wide cut but thin at the same time. They were freshly cooked and crispy. I could see if these weren't cooked right, they could be soft and floppy, but this place seems to have it down to a science of how to cut and cook them to be perfectly crisp. They were seasoned just right too. You get a cup full and we even had a decent amount in the bag as well. More than enough to share between us given how filling the subs are. This place doesn't seem to skimp on anything so from the subs to the side of fries, we had plenty of food to share. It was the only meal I had all day and I'm pretty sure it'll hold me well into tomorrow at this rate. I'm already looking forward to visiting again in the near future. Definitely check them out if you're in the mood for a good sub! read more

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1st Capriotti's in Charlotte that I visited; No complaints. I'm glad they are expanding. I typically "Frequent" the Park Row location; Nevertheless - Staff at this location were kind and helpful and got my order correct. Thank you for not "Applying" Mayonaise to my Bobby Sandwich. Calm/Chill Area - I felt safe and secure. No other comments at this time ;-) - Thanks! read more

While out running errands yesterday, I decided to pick up a late lunch and take it home. I'd never been to Capriotti's, and wanted something new, so I stopped by. The meatball sub sounded good, so I placed my order. I was greeted quickly when I walked in (I was the only customer in the store at that time) and waited about 7 minutes for my sub. While I waited, the staff were talking amongst themselves, and the lady who had taken my order made the comment "can you believe someone wants the 4 inch cut in half? I'm not doing that, and I'm putting a knife in the bag and telling them to do it themselves". Not a good look with a customer standing there. Maybe it was for a child, and they needed it smaller to be handled better. Got home to eat my sub, and while it was good, I don't think it was worth the $18 I paid for it. I got the small (which is an 8 inch) and got chips and a drink. There was a ton of extra sauce on it, which made it soggy by the time I drove 5 minutes home. Not sure I'll be a returning customer. read more

Capriotti's Sandwich Shop - Meatball sub - Sandwiches Near Me - Charlotte, North Carolina

This is a relative new comer to the Charlotte sandwich scene. This is my go to sandwich place now. The sandwich orders are always accurate, the restaurant is clean and the service is friendly and efficient. Their Italian Sub is out of this world! Most sandwich shops use processed sliced turkey but not here! They roast their own turkey so anything with turkey on it is fabulous! The Bobbie is very unique and delicious! Cheers! read more

We had Capriottis for lunch yesterday and it was sooooooo good! I stand by my original review.. it's Hot Bobbie is Thanksgiving on a bun ! It is just fantastic! Be ware tho you will be full immediately after eating there and the Thanksgiving meal hangover is bound to happen. All in all it's worth it! Two thumbs way up ! read more

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I think this was the first Capriotti's franchise in town, but it's the second location I visited as the second location is closer to my house near South Park Mall. That being said, not really sure why the reviews on this location were so much lower. Service was great, and my sandwiches were made perfectly. Now, I am a Capriotti's veteran, having eaten at the original location in Delaware, several locations on the East Coast and their Arizona locations, so I may be a bit biased. That being said, I think the Capriottis makes some of the best hoagies, so if you're in the mood for something, definitely pull up. And make sure you at least try the Bobbie one time. It is a must have sandwich, especially if you are a big fan of stuffing at Thanksgiving! read more

In my opinion, it's definitely not the best sandwich in America. Took 20 minutes to get our order, which we appreciate it being cooked fresh... but it wasn't busy (not many tickets). Then, after waiting 20 minutes, the sandwiches were wrong. The Italian sausage sandwich, which was ordered with marinara on the side, was smothered and a soggy nightmare. It looked disgusting and inedible (see pic unwrapped as is on site). I ordered the Italian, which was straightforward, but my bread was soggy bread that only fish and ducks would eat. We had to wait another 5 minutes to get a new Italian sausage sandwich. No offer for a refund, discount, or maybe something small for free. 25-30 minutes wait at a sandwich shop is a little crazy IMO. The only reason I would give it 3 stars would be due to the fries being really good, but the soggy sandwich was just nasty. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Charlotte, North Carolina

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We tried Capriotti's and they had a lot of good options, more than a usual sandwich shop..they have subs, sandwiches, salads, French fries, and soup. The fries was a side and was a huge serving. I also liked that they had plenty of size options from small to large. The bbq sub did not have a ton of bbq flavor, but overall it was good. Both subs we tried also had a lot of bread. They had fun lighting and about 10 tables. read more

Capriotti's Sandwich Shop - French Naked Fries Regular - Sandwiches Near Me - Charlotte, North Carolina

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Had the Bobbie sandwich. It was very good. Turkey, stuffing, cranberry sauce sandwich was very unique. Cheese steaks seem to be popular. Several people in my meeting ordered them. Sides of fries were nothing special read more

Capriotti's Sandwich Shop - The Bobbie - Sandwiches Near Me - Charlotte, North Carolina

I have heard about Capriotti's in the past and the fact that they have a thanksgiving sandwich. I love thanksgiving dinner and wanted to try the "Bobbie". I met a colleague for lunch here and finally I had my opportunit. I ordered a large Bobbie and finally ready for some goodness. Overall the sandwich was not bad. I would have asked for less mayo but over it was a descent option. If I am in the area I will probably stop by and grab another one. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Charlotte, North Carolina

This is a hard pass for me from now on. I went months ago and had a good experience but since then, all downhill. I paid $10 for a small cheesesteak which literally has no meat on it. Highly annoyed because I also waited for 25 minutes for this... there was only one worker there... at dinner time. Freezing in the restaurant while I waited too. Skip it and go across the street to Jersey Mikes for a cheesesteak or sub. read more

Capriotti's Sandwich Shop - Seriously paid $10 for this? Unreal honestly. - Sandwiches Near Me - Charlotte, North Carolina

I was so excited to have the Cole sandwich but it was delivered with no Russian dressing. Calamity! I ordered a large so I'll eat a dry sandwich for two meals and I was so looking forward to a great bite. read more

This was my third go at this new Capriotti's location. First time was good, second time part of my order was forgotten, but this time all went without a hitch. I ordered online for pickup and when I arrived, I was quickly informed my order was being worked on as we spoke. I wasn't there five minutes. I ordered something new this time around. The French fries with pastrami on them and the Italian sausage Sandwich. The Italian sausage was not in the casing, which was an interesting twist. My son enjoyed it very much. The French fries were cut in an unique way which made them fun to eat. All in all a happy visit to Capriotti's in Steele creek. read more

Capriotti's Sandwich Shop - Capastrami Fries Large - Sandwiches Near Me - Charlotte, North Carolina

Wanted to try the spot in the neighborhood since it's walking distance. I saw folks coming and going with large containers of catered food and was excited to try. My Philly cheesesteak was delicious! Great customer service as well! read more

Capriotti's Sandwich Shop - Kim is an awesome friendly staff person. - Sandwiches Near Me - Charlotte, North Carolina

Sandwiches are actually great! The issue every single time I come has been service! They had 2 people come in and out of the store to pick up an order. There was one girl on the register who was great and then 3 in the back making sandwiches. I was the only one left in the store and it took them 20 minutes to make my sandwich. I am I missing something? Like I said love the sandwiches but the service sucks. read more

This food is so SO good. My partner and I went to try them out around grand opening and returned twice in the same day. The manager was very helpful and friendly. I'm vegan and he helped me order my impossible version of the cheesesteak. I recommend adding both sweet and hot peppers to anything you order it makes all the difference haha I recently went back sometime last week and received the same great experience. This time it was a woman managing and they were very very busy but everyone was professional and did their best to accommodate. I had two separate orders, one for my partner and one for myself. Mine took a little over 30 min so they offered me a dessert or drink which was nice (: The space has been clean and well kept each time i've visited. (Impossible photos are out of focus because it's originally a video. Unfortunately they don't carry Vegan cheese so I added mine at home) read more

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Ordered for the first time from here yesterday a French Dip, salad and fries. The sandwich was the sorriest excuse for a sandwich possible. It also was so salty as well as the fries and the jus. It really irritates me when a sandwich place wont let you change out the cheese. I hate Swiss with a passion but it was my only option. Im sorry I was foolish thinking it might be ok. I wasn't impressed. Salad was pretty good. I wont order from here again . read more

I checked out Capriotti's for lunch one day and it was great! The sub was a medium homemade turkey which was super filling. The turkey is very fresh and not processed. They have tons of different options, they also do catering which would be perfect for the office. Overall I had a great experience, the employees were super nice and helpful. There's plenty of indoor seating. It's also in a great location. I can't wait to go back! read more

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Spent thirty dollars on a large sub fries and soda. Sandwich was large, but about twenty five percent of the meat you would expect. It was chopped up. Bread was soft and gooey to my liking. Fries where unique and very good. I don't recommend it and I won't return. read more

I ordered through the online system at 12:23pm. I received a text and email confirmation the order was received and would be ready by 1pm. I arrive at the store location where the staff proceeds to tell me they do not have my order. They then tell me I need an email, I show them the email and they still say they do not have the order. Then the person says I was being rude. I told her no ma'am I am intentionally being very calm but direct to make sure we resolve the situation. I would not be rude to someone who has to prepare my food. I then ask how do you plan to resolve the situation. She then says, let me look at our system again, all of a sudden the order is there. She tells the team to put a rush on my sandwich and advises me it will be ready in 7min. I walk out of the store to sit in my car to finish listening to a sermon from Sunday. I go back in the store 10min later to get my sandwich. I was told I had 20 sandwiches in front of me and they could not tell me how much longer it would be. Then I ask for a refund. I was told they were busy and it could take 5-7business days to get my money back. I decided to leave and eat the cost of the $14 sandwich. It was not worth the stress and at that point I was very irritated and did not want to take it out on the young lady at the front. All that to say, I will never go to this restaurant again. Given the sphere of influence I have neither will a lot of other people. read more

Visited during lunch time opening day and it was PACKED!! I guess everyone is excited to see something new in the area outside of the chain restaurants that continue to pop up here! Thank you David & Troy for giving the Steele Creek area a chance. We need more of this! Anyways although busy, there was no wait to order. The staff were very friendly and welcoming. I appreciate my cashier for being very knowledgeable of the menu and giving me the option (not making selection hisself) for certain things l. We got a small and large regular cheesesteak which come with your choice of sweet or hot peppers. The cashier didn't hesitate to ask which I prefer which was nice because I definitely would have forgot to specify. We also got the thin fries and a drink totaling roughly $30. It took 17 mins exactly for our food to be ready which wasn't bad at all seeing how packed it was with both dine in and to go guest! Download app, scan your receipt to start earning points! The food: our sandwiches were hot and delicious. I only wish I had more lol! One suggestion would to be add more cheese to the sandwich but other than that very good. I loved how the warm fresh bread complimented the sandwich. The fries were like very think steak fries but were seasoned lightly and fried well. All in all great experience! Troy, one of the owners, really took the time to explain the story behind the brand and it was cool to learn that the Turkey is made in house the each night before so you know you are getting fresh pieces of Turkey daily! If you have a child be sure to take them by the lollipop stand...well I'm sure they will see it before you do! read more

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Was visiting Fort Mill, SC for work and knew I had to make the drive over to Capriotti's to feed my Bobbie fix. For some added context, I'm from San Diego and we used to have a Capriotti's here but it closed a few years ago. I got there pretty late, after 8pm and I was the only customer there. Nothing really alarming about that because the workers were making sandwiches for to go and delivery orders. I was immediately greeted and was told that they would be right there to take my order. I ordered The Bobbie with chips and a soda. Pro tip - Get it served warm, it makes a huge difference! This sandwich has everything that brings back all the feels of Thanksgiving - Roasted turkey, stuffing, and cranberry sauce. It comes with mayo but I think would be the best sandwich ever if it came with gravy...or even just a side of gravy for dipping. Anyways, after devouring my sandwich I was happy and I think I'll be able to wait until Thanksgiving time to make my own with leftovers. I hope that Capriotti's will make its way back to San Diego some time soon. read more

Capriotti's Sandwich Shop - The Bobbie (served warm) - Sandwiches Near Me - Charlotte, North Carolina

Food was good. Honestly I was expecting more. The service was good and so was the ambiance. read more

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Great these guys do a good job. They always cook it up hot and fresh. The people upfront are always nice. I'm at the owner one day. He was nice too and the food taste great so that's nice little bonus. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Charlotte, North Carolina

Used to love Caps but they got rid of the delicious fries and they burn their cookies now. Idk what happened. Hope they reverse course.

Been here multiple times and ended up ordering the same thing everytime. It's just too good. The Hot Bobbie Sandwich with Fries combo is the best sandwich in town. read more

Sooooo..... I'm BAAAAAAAACK. I love the sandwiches! Just make sure you get the half for a kid... but the small is like a regular sub size! Good music while you wait and a super friendly staff! It's one of my favorite go-to spots for a good lunch!! read more

Capriotti's Sandwich Shop - Kind and fast service! Great music while you wait and the food is fresh and good! - Sandwiches Near Me - Charlotte, North Carolina

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Wow. What an excellent sub. Totally impressed and delivery was on point. The wagu beef was tender and tasty. read more

Service was amazing. Don't come to often but when I do , I'm always greeted with welcome and taken care of with great customer service ! The team is amazing and I would suggest your next meal be here if your looking for all of the above and beyond ! Come on by and say Shae sent you ! Try any sand which with a combo and don't forget about the bussing sweet tea lol .its goooooddddd. read more

This shop just opened lose to my house and I decided to give it a try and that has made me comeback more times that I had imagined I would do it. My favorite is the 5" Wagyu steak sandwich as it comes with cheese, mushrooms, onions and some more if you want it. To that was a nice serving size as I could then try their fries and they are delicious! They are cut thick and are very crunchy. It's so good that writing this review is making me want it for lunch now! I'm very set when I like something very much that makes it hard to try another one, so far that has been my choice and they are very consistent with it as it is was delicious every time I have been there. Their service is good and depending on the time you go you may wait a little, for that reason I started calling beforehand and placing my order so I can come in and have it ready for me. Their shop is nice, clean and a nice option to dine in if you have time. I don't have a photo yet for the sandwich, but I'll add it next time I go there. read more

Super welcoming staff. Subs are huge. The fries are cooked to ordered an are crispy on the outside and deliciously mushy on the inside. read more

Capriotti's Sandwich Shop - Sandwiches Near Me - Charlotte, North Carolina

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Delicious!!! Get the grilled Italian and thank me later. I don't really need to say more than that but the staff is super friendly, the place is very clean. Highly recommend read more

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Stopped by spir of the moment (never been to any of their locations). The woman taking the orders was friendly but really didn't know the menu or answers to basic questions. She had no clue what "condiments" were...what sandwich place with an Italian name doesn't carry Italian dressing for their Italian sub? ...or banana peppers? It also seemed a little expensive. I decided to just say "never mind" & walked out. Epic failure. Won't bother coming back. read more