This is soooo unbelievably bad. Over 8 minutes for fast food in a busy airport. Why! Nothing was ready and i had to abort. To whomever, you're welcome for the $15 chicken sandwich. This place has PLENTY of people doing nothing. Just disgusting lazy lack of performance. You should all he sacked. read more

Smashburger - Wtfffff It is FAST FOOD. i couldn't even order because she says it would take 8 minutes. Unreal - Burgers Near Me - Charlotte, North Carolina

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Smashburger has become my go-to place for lunch or dinner when I'm waiting to fly out of Charlotte Douglas International Airport. Something about the crispy chicken sandwich and the side of honey mustard sauce really does the trick. While there aren't tables or chairs available in the fast-food restaurant, if you walk a few steps of Smashburger, you can find places to enjoy your meal by your gate. The service is okay, but I think the food is the main star of the show. I really appreciate when they add extra honey mustard, barbecue, or ketchup on the side so I can enjoy the sauces with my meal. Can't wait to eat here again the next time I'm at the airport. read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

Again, walked up, ordered, order filled quickly. Sat down and had a great smash! Looks like early morning is the best time to go. read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

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Kareem at the register didn't greet me at all and spoke very quietly, only asking my name for the order and telling me the total. I didn't like that the pin pad asked for a tip. My total for a single smash burger, a regular smash fry and a bottle of water was $22.22! Service was very slow. Everyone had at least one ear piece in their ear and there seemed to be no consistency on what part of the restaurant anyone should be working at. Once I got the food, I found the quality to be surprisingly decent! Good ratio of toppings- from sauce to veggies on the single smash burger. The smash fries were decent- I wish they were a little crispier but the flavor was definitely there. read more

Smashburger - Single Smash Burger - Burgers Near Me - Charlotte, North Carolina

The wait was incredibly long. My order was put in incorrectly the first time so that ended up, causing even more of a wait, but even without that it was a pretty extensive. The burger was also cold. Bummer. read more

Don't bother going here there were three people standing around not really working just standing around. They had about seven orders sitting there not being worked on everybody's joking around on their phones. Find anywhere else in the airport. That's what I did. read more

Quick service. Food was tasty. Price wasn't bad! No seating there but close to my gate. The single patty for me was more than enough if you get fries. Everything is sold separate not as a menu and even still not badly priced for an airport. read more

Don't bother stopping by this location. No sense of urgency and employees seemed very confused about where they even are.

This restaurant is located the the Charleston airport. Very busy, as it's the only burger/ chicken spot in the small area. The burgers are delicious, and I loved the flavoring on the tator tots; it was a bit greasy and the burger was messy. A nice, filling meal during the connecting flight; very limited healthy options. I just had a taste for a burger and it will fulfill that need. Service was just okay. read more

Smashburger - menus on the wall of a fast food restaurant - Burgers Near Me - Charlotte, North Carolina

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It needs some management. There is no order to thaw giving people their food they randomly call it out. People were leaving and one person in the kitchen. HOTT mess do not go here you may leave the food so you don't miss your flight. There are no chairs or tables so you sit at your gate. Staff were nice. Food was okay. read more

Smashburger - Burgers Near Me - Charlotte, North Carolina

Hidden within the overpopulated, overpriced eateries in Charlotte International Airport, Smashburger doesn't do much to stand out. But if you should happen to stop here, your tastes buds will quickly alert you that something is wonderfully different! First, you may be waiting a bit longer for your food. About seven to 10 minutes. Each order is made fresh. I ordered a turkey single. It was a nice sized sandwich, and was served hot, lightly seasoned, juicy with crunchy, tart pickles, fresh onions, ripe red tomatoes and crisp lettuce. My husband's fries were hot and just delicious. Service was "smashtastic," so very polite and patient. We had never eaten there before and took a moment to decide what we wanted. In the end, we paid just over $25 bucks for a turkey burger, a chicken sandwich, one fry and a bottled drink, but in the weird space of airport food offerings somehow it didn't seem so bad. I wouldn't hesitate to eat here again. read more

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Good food. Fast service. Ambiance? We're in the airport. Not sure what else there is to say.

All I got was a burger patty with cheese (No bun or anything) and fries. Although I was very happy they fry in Tallow Oil, It costed me $19.49. Are you serious?! It was just a walk in restaurant with nowhere to sit. The cashiers took forever to do their job and the cooks took forever to cook! read more

Bacon cheeseburger, hold the ketchup and the bun. That's my keto order and that's what I received here at the new Smashburger in Concourse A near the United and JetBlue and Southwest gates. The burger was prepared fresh but it did not take long until my name was called. The same very polite and nice woman who took my order also finished and wrapped it. I received exactly what I ordered and it was tasty. The pickles were good and the bacon was excellent. But the burger? For this price, I'll stick with the Wendy's Baconator over by the Delta gates. More meat and more bacon for the same price. [Review 11158 overall, 932 of 2019.] read more

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Overpriced, super greasy, got the order wrong, staff was super rude. Very polite and chit chatty/flirting with each other but couldn't give the customers a single glance much less anything that resembles even mediocre customer service. This place is a hot mess and likely is only successful because located in an airport. Never again. read more

Food was alright (I ordered a hotdog and fries): the hot dog was a bit burnt. But. Extremely slow service, even when there wasn't a big line. It doesn't help that too many orders aren't right. Also, the location is weird there'll a column that blocks the screen with ready orders and causes a bottleneck for people that has just ordered that tries to go to the waiting area out of the way of people ordering. It's an airport food court, so ambiance is casual. read more

Comically horrible service. If you have a flight to catch, don't bother ordering from here. No one has a clue or any incentive to provide orders in a timely manner. read more

Service was very prompt and communicated well. Fries were unreal, very delicious. Would grab bite here again when I'm back in CLT TEN TIME

Very understaffed with a line of 20+ before noon but everyone behind the counter seemed to be having fun with it. Burger was great, served very warm and without a crazy wait. All of the delays and holdup were for people ordering weird things or asking for extra sauces. Anyone complaining about grease on the wrapping of this style of burger should probably just go vegan. read more

Brought a nice big veggie filled salad for today's lunch but couldn't pass up the smell wafting from this place! Nor the name of this burger... double truffle mushroom burger. I have no regrets!!! Done perfectly!! Only about 1 in 10 burgers I get are done perfectly but they nailed it! Flavorful truffle mayo. Could've handled a few more mushrooms but I like burger with my mushrooms so. I did have to check the employee for a pulse but would t let that deter me from getting a burger from here again! read more

Smashburger - Double truffle mushroom burger - Burgers Near Me - Charlotte, North Carolina

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If I could give them a negative 10 I would. A $12.00 burger, $3.00 large drink filled with ice, and a rude ass cashier lady. No thanks.. read more

Smashburger - 3 sips and I was done ‍‍ - Burgers Near Me - Charlotte, North Carolina

I was not Impressed by the burgers or the service. This may be a great spot for someone but I can't say I'd recommend if someone wanted to have a good burger. read more

This was Smash Burger at the Charlotte North Carolina Airport. I ordered the classic grilled chicken sandwich. It had lettuce, tomato, onion and mayo. It was delicious and seasoned perfectly. Tender chicken bigger then the bun. The bun was soft and fresh. This was the first time I had a chicken sandwich at Smash Burger. The young lady at the counter was polite and professional. Tasty chicken sandwich I'd say!!!! Not a bad price for an Airport either. read more

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Wish I could hate rated -1. Staff had "attitude" 28 minute wait for a bag full of grease! Every person who ordered waited forever. Who has that much time at an airport. They do t even drain the grease if the fries and the burger was just SOAKED in grease! Won't be coming back here again!!! read more

Smashburger - A bag full of grease - Burgers Near Me - Charlotte, North Carolina

Great burger. The fresh Jalapiño added the perfect spice to the BBQ burger. The thin fries had the right amount of salt with a good crisp on the outside while not over cooking the inside. read more

Smashburger - Jalapiño BBQ burger - Burgers Near Me - Charlotte, North Carolina

Absolutely the best airport burger you will ever eat! Lots of flavor and nice size serving! I plan to come back! read more

Smashburger - Cheese Classic Smash Mouth Burger - Burgers Near Me - Charlotte, North Carolina

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So stuck at airport and so hungry! Only thing in sight to eat is smash burger. Great. Dude..... I'm vegan. Just turned vegan for health reasons. I take a peak at the menu and see they actually have a "avocado black bean burger" turns out it's vegan and very good. A little different but pretty tasty! I'm happy and I didn't have to break my diet :) read more

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I want to deeply apologize to the great staff and management at Smashburger. I wrote a terrible review but realized later I meant the review for another establishment (another burger place with a similar name) I'm so sorry! To Smashburger's credit they immediately reached out to me with concern. I changed my review, to make amends. So sorry read more

Cheap, horribly dressed, (hygienic) people who don't give a flying s*** OMG I have never seen a rooder person than Alex and an old lady who makes sandwiches in the back. They work there because they have no other place to work.... (Last option shouldn't be my option!) Highly UN-RECOMMENDED. read more

As a vegetarian flight attendant I frequently come to smash burger in the A CON for the black bean burger. It's such a treat, and Marylin is always so very sweet. She is an excellent asset to your team. read more

If you're flying thru Charlotte, do not stop at Smash Burger. Waited over 30 minutes for a burger along with over 10 other customers. They were not apologetic in the least for the time it took. No explanation. No food put up at all for over 15 minutes. This is the worst run location I have ever seen. Customers almost missed their flights waiting for a burger. Several asked for a refund and were given attitude. read more

Easy, simple menu (burgers, smashed grilled chicken, smashed crispy chicken, smashed turkey) , no line. My husband got the smashed grilled chicken and fries and I got a burger - you choose toppings. Our food ready in about 10 minutes . We thought it was good and easy and fast! Would recommend! At gate A23 read more

Come on guys... don't dump all the grease into the fries container. Let it drain off the fries first... The grease dripped all over my pants. Then when I set the box down on the arm rest all the grease slowly oozed out. I was shocked how much grease was in there still. My pants are probably ruined too. read more

Smashburger - Greasy fries - Burgers Near Me - Charlotte, North Carolina

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I ordered a bacon avocado burger with fries. The sandwich was great, fries were hot! There is definitely an opportunity with the customer service though - I know this is an airport restaurant but some of the staff were not friendly at all! read more

Smashburger - 9/25/19 - Burgers Near Me - Charlotte, North Carolina

Not a horrible burger, but very similar to fast food chains such as Wendy's including their fries. This particular location is at the extremely outdated Charlotte Douglas Airport which built a brand new terminal without any seating or tables. It is an A LA CARTE type of burger joint to expect to pay about 15+ for a what would be a combo. The service was friendly and luckily it wasn't crowded. I would probably try them again outside of the airport for a better assessment. Their burgers remind me of Wendy's burgers including their fries. They also have tots which I should have ordered instead. I can say it wasn't a greasy burger like say a Five Guys burger. read more

Smashburger - Not bad, kinda reminds me of a Wendy's burger - Burgers Near Me - Charlotte, North Carolina

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Meets expectation, just needed a place to grab a quite bite before flight. The lines was short even around noon. Have options for burger, chicken and black bean patty. The chicken burger with avacado, bacon was pretty good. Certainly beats the Snack Boxes on the plane. read more

Smashburger - Smash chicken (bacon, avacado) and regular fries - Burgers Near Me - Charlotte, North Carolina

Was ordering burgers with my Mom for our family before boarding our flight. It was forty minutes before boarding started so we THOUGHT that was enough time to get food. Turns out it was not. We almost missed boarding and got our food just in time. No one working there had a sense of urgency one would expect in a fast food restaurant (keyword is "fast"). I have seen other reviews on here with similar stories. Despite them taking their time to make it, the burgers were still haphazardly made. This is not a good look for a popular restaurant chain. I recommend the district manager really look into this location and fix what is wrong. I do not even want to go to another location again if this is acceptable behavior for this company. I worked at McDonald's when I was in college and there were standards and times we had to abide by for drive through and in store purchases. There are more items on the menu at McDonald's than this Smashburger location so I do not think it is unreasonable to expect an order in less than five minutes. Train your employees to do better, have a sense of urgency, and respect everyone else's time especially at an airport where people need to get to their terminal on time. When I get a reply to this review about how "providing excellent customer service is your goal" this directly contradicts my experience. read more

Had a bacon egg cheese sandwich and it was delicious. Fresh fried egg. Perfectly cooked bacon. I have no comaints at all

The staff here is all kinds of rude. Only thing open by Gate A24 so we grabbed fries and a milkshake before our flight. It took forever to get our order and then our fries were up but they still have not made our milkshake. So when I inquired whether the bag that I thought he said was for us was in fact for us I got a huge attitude out of the one gentleman saying he had called us eight minutes ago (in actuality it had been less than 5 minutes) and why hadn't we come faster for our food. I told him it was because he hadn't yet made our milkshake and it would be helpful before he gets rude with customers to ensure that their whole order is up. Smash burger really needs to get the staff here in better shape because there's no reason to be rude. read more

First time eating at this burger shop in the airport! My daughter and I loved it!! Delicious and fresh!