Yall really mainly mad because you have to order on your phone, when in all actuality this is the best cava in Charlotte. They are a catering kitchen where they cater for all of Charlotte and the surrounding areas, so if you're having a party or need office food hit them up. The service is A1. It's just different than what you're used to. If you're confused just ask. It's a quiet peaceful place without all the hustle and bustle. read more

Visited with friends and had some great food. Was a digital location but just as good as the other locations. Had steak pita!

Cava Digital Kitchen leaves much to be desired, particularly when it comes to the overall dining experience. The environment is cold and uninviting, lacking the warmth and comfort you'd hope for in a place to grab a meal. Also it is literally COLD inside. There is an option to sit outside, but inside is very uncomfortable and freezing!! The food mirrors this atmosphere unfortunately--often arriving cold (when supposed to be warm or hot) and clearly prepared too far in advance. It's obvious that the focus on online orders has led to meals sitting out for a while before being served, which significantly impacts the quality. Another downside is the cleanliness. The tables are consistently dirty, and it's frustrating to have to search for a clean spot to sit. This lack of attention to detail makes the dining experience even less enjoyable. To top it off, the prices at Cava Digital Kitchen are on the higher side, especially considering the quality of food and service. It's disappointing that the lunch options are both expensive and underwhelming. There's a real need for better, more affordable choices that offer fresh and properly prepared meals. Overall, Cava Digital Kitchen falls short on several fronts, making it difficult to recommend. Between the cold food, dirty tables, and high prices, it's not a place I'd rush back to. read more

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I've been patronizing this location for 3 years now and today is my LAST TIME!!! The customer service SUCKS!!! I ordered from the app on yesterday and tried to redeem my rewards for free pita chips and was told I'm not able to use my rewards at those location. Today I placed my order and was supposed to pickup at 12:45 and it's now 12:55 and still no order. When I came in I was told there are no pita chips due to a fryer issue. I wish this location would get it together but I'll be going to another CAVA going forward. read more

This was not the Cava I was expecting!! I had never heard of a Cava Digital Kitchen before. At this Cava you have to place an order either on the digital app or with a third-party site like DoorDash or Uber eats. Thank goodness I have the app already downloaded. I quickly place an order through the app and sat at the provided tables and waiting for my order to be made. I was quoted a 15 minute wait through the app, but ended up waiting about 25 minutes for my order to be made. My bowl was well-made and they did not skimp like some other fast causal restaurants do. Everyone working was very pleasant and helpful. I asked for my sauce on the side and they gave me plenty. I will definitely return to this digital kitchen if I'm in the area again. The process was quick and seamless. I feel like it cut down on having to wait in a line for the food to be made and I got the same results as ordering at a traditional Cava. Cava Digital Kitchen 7631 Pineville Matthews Rd No. 24 Charlotte, NC 28226 (Review 4 in 2023 and 745 overall) read more

CAVA - Digital Cava -no visual line - Mediterranean Near Me - Charlotte, North Carolina

I ordered my food on the app and it was ready on time and correct. An employee saw me sitting outside and brought me napkins and a water. Amazing customer service and a great experience read more

Awful. DO NOT COME HERE. It's online only. It's taking forever, I decided to download yelp and write my first ever review with all this free time. AVOID AT ALL COSTS IF YOU CARE ABOUT YOUR TIME. read more

It's giving McDonald's costumer service.. manager was very rude and my bowls were halfway empty. read more

CAVA - As you can see, one of my bowls are only filled half way and I think for $17 you should be given larger portions.. - Mediterranean Near Me - Charlotte, North Carolina

Divine. I had the harissa avocado chicken bowl and it was pretty filling. Great flavor combinations. read more

CAVA - a bowl of food and a bottle of water - Mediterranean Near Me - Charlotte, North Carolina

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If we could give them a -1 we would. The customer service was terrible - they didn't even say anything to us while we struggled to find their menu in the store for the first several minutes. When we asked them, they said "oh you do it all online" and they went back to stargazing through their storefront windows. We stood there for almost 10 minutes BSing around with their website, and when we got past the questions about birthdays and emails and phone numbers and cookies permissions, making a password and username with specific character requirements etc, and finally got to the ordering screen... they wanted to save our credit card data too. All just because we were hungry and thought it might be a nice quickie food stop on a Saturday afternoon. Your marketing sucks. Totally ignores what the customer is there for in the first place - to get some friggen food. read more

the service was quick & efficent! friendly staff & well made food! pita chips were so fresh!

I was prepared to be wowed by the lunch from Cava, but things did not go as planned. When we attempted to order through their online app, we were unable to place the order. A screen was displayed stating that there were technical issues and to try again another time. So we went down to Cava. My friend talked to Kong and another gentleman about the issue. Unfortunately there wasn't any resolution and we were forced to get some sushi from Fresh Market. I'd be happy to leave another review if the app lets me order some food. read more

Dear Heavenly Father, Please allow the cava in Pineville to get my mobile order correctly. Sincerely a customer in Pineville Every time I order from the cava app my order arrives missing sauces and most importantly items I've paid for. Ridiculous order accuracy is not part of their business. read more

My experience at this cava was amazing the employees were awesome and welcoming and my order was hot and fresh and this is my second time ordering from here and i will continue to order from here! read more

I always love Cava. I do split lentils and romaine with the honey harissa chicken. Spice level varies but with some hummus and tzatziki to help on the hotter days, it's perfect. I love the cabbage topping and dill yogurt dressing. Plus the fried pita chips are a real guilty pleasure. read more

First and LAST time at this CAVA and any other digital Kitchen CAVA. Ordered my normal bowl (I've had it hundreds of times before) and the bowl was barely more than half full. Meatballs are burnt and hardly any greens/rice. Service is not much more than an app. Just go to the normal CAVAs. read more

My husband and I were very pleased with our experience at this Cava location! We especially liked speaking with J! She's so kind and welcoming. The food is delicious, made quickly, and fresh. The restaurant is cool and inviting, which we appreciated after being on the road for several hours. We will be coming back next time we come through Charlotte for sure. I'd also like to add that it seems that many of the negative reviews are left by people who do not know how to use an app or read a sign. Do better! read more

Having been to the one in Birkdale a million times, I had high expectations for this Digital Kitchen. What a let down! Standing right in front of the employees, the app is not working. But they don't care. I am the only one there at 1:15 on a Thursday. Which should be slammed with people picking up their orders, their is no one there! You would think they would offer to help me. They do see me struggling, but nope, they are talking amongst themselves. Then I look around the place, it looks dingy, dirty and old. I think why am I even trying? Cava get rid of this digital place. People enjoy picking out their own toppings for their salads. Stop trying to cut costs with less employees. It's a very cold concept. I do not recommend this place! read more

My bowl tonight was perfect- big, well-made, and the lady who greeted me was very friendly. So happy to have a Cava in my area! read more

CAVA - a salad in a bowl on a table - Mediterranean Near Me - Charlotte, North Carolina

The food and location is great! The staff is very kind and the food is high quality! this is a 5/5 service and location!

Service was great! And food was even better!! The lady with the glasses and headband was amazing read more

Quick, responsive, and modified the way I wanted my order. Always a nice quick meal . Would order again

Love this cava! My mom and I came in for lunch the other day and had no idea you had to order on the app and couldn't order there. The staff was so nice about it though. When we got our bowl it was so fresh and delicious. A lot of other Cava locations recently have given me either a wrong order or went skimpy on the bowl, didn't get all my items, but this location got everything right! It was perfect ! It was delicious, fresh and fast and the staff is super nice. The restaurant itself was really clean too! Highly recommend! read more

If I could give zero stars I would. The worst customer service along with finding 2 pieces of very sharp bones in my chicken. I reported it to staff and they had nothing to say. They also managed to get my order wrong. I had to wait almost 30 mins for one grains bowl. read more

Drove 15 mins here for a digital restaurant. Couldn't click add to bag on the stupid app. Couldn't order food. Big hassle then ran out of time for lunch. Went to chipotle. Cava has quickly gone to my favorite to least. read more

I love this place! Great and quick service, as you can order online for pickup, and the food is filling and fresh.

I expected a normal restaurant-walk in, order food, and eat it. It says it's a digital kitchen - pickup only. Wish I'd known that before I drove here. read more

Food was great...As well as Matt's customer service...I will specifically continue to come to this location because of Matt

1st time there but sadly I probably won't return. The employee was kind & seemed nice but I was disappointed in the experience. Walked in, didn't know I had to place an online order. Ok I can live with that. Placed order online. Food was expected to be ready at 12:30. Didn't get it until 12:40. Luckily I didn't have anywhere to go. Ordered lamb meatballs. First meatball was kind of raw but I was like maybe it's a fluke. Second was even more raw. I was told it was fully cooked but hmm I guess pink is the new well done. Asked for refund. Was told I have to go online. Employee gave me Support@cava email. Emailed and was informed I was given wrong address. I need to email Hello@cava. Maybe I was just having a bad day. Maybe. read more

I just payed almost 15$ for a bowl and they gave me absolutely nothing, i get this all the time but this is my first time trying this location and they didn't fill it up at all, i know how full the bowls should be and it was 1/3 full. disappointed and waste of money read more

I used to love this place but they have gotten sooo skimpy on the amount of food you get. It's ridiculous. I asked for extra veggies and I got barely a half scoop more for 2.95! They charge so much and give you sooo little. Disappointed they have cut your portions down to kiddie size. read more

Super slow! You have to order via the app but the time that your order will be ready according to the app is way off. There were 4 people working but only 2 of them were actually doing something. Also, the floor was dirty. Very poor experience. read more

This place was sooooo good when it first opened. Now it's a complete joke- portions are super small compared to what they used to be and also they are serving avocados way past their prime- brown and not appealing at all- worst of all when I said something to the manager- I believe her name was Jessica she said it's fine- the dressing makes it turn brown. I was like I picked it up as soon as you put it on the shelf- there is no way it turned brown that quick. To say the least will not be back and will discourage any friends from eating at this location. Go to any of the other ones- this place does not have any quality standards! read more

I have eaten at CAVA outside of Charlotte but this was my first visit to the new store near me. disappointing.... 25% of lettuce in the bowl I ordered was slimy and brown, and tomatoes were mushy and not fresh. come on CAVA, you guys can do better than this. read more

Health department might want to visit. 8 employees, 3 customers and not one person could push a broom or wipe off a table. The place is beyond disgusting. Sauces and raw meats just sitting on a prep table, being ignored while all the "workers" gab and play on their phones. I have never felt so sick in my life. The one guy the waited on us had no idea what was even on their menu. Any reviews above 3 stars are clearly fake. read more

Good food, service was outstanding. It's different ordering online or the app but the team is more than willing to help.

just had lunch at Cava here in Charlotte.....it was so tasty and the service was wonderful! I hope we get one in utah someday!

This is such a horrible way to run a business. No cashiers, everything is online. There's no interaction with the employees and there's a complete disconnect throughout the entire experience. It's a grossly dystopian and bleak style of restaurant. I want to be able to look a human being in the eyes and tell them what I want to have for lunch, not order through an app. If you can't afford to have cashiers, don't have a business here in the first place. read more

the Carmel commons location was amazing the customer service was off the charts with Matt he helped me out with all of my questions and got me my food fast. read more