Chick-fil-A

190

670

4855

8 months ago

Call me crazy and an outlier, but I'm not a big fan of Chick-fil-A. I don't see what all the fuss is about especially since I recently found out that they're not supportive of DEI and their company culture seems contrary to the friendly people who greet you online. When if Chick-fil-A decides to join the humanity of the global community, I might try them again. Until then, it's a hard pass for me. Corporate decisions do you have consequences and this world needs a lot more diversity, friendly decision makers So the food is OK. The process is excellent, but I am personally not spending my money with any organization that does not support diversity in the workplace. read more

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James R.

63

630

2802

2 years ago

Quick and easy breakfast with a limited menu. Workers are polite and process orders quickly. Can be noisy as the airport gets crowded. Food is served at Chick-fil-A standards. Will eat here again for quick meals on short layovers. Would be better if they took the app. read more

Chick-fil-A - Does not accept the app. - Fast Food Near Me - Charlotte, North Carolina

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Erika C.

0

56

14

3 months ago

I'm surprised by all the bad reviews this place has. I came during a federal holiday and while the line was a bit long, as expected, I was in and out with my food within 20 minutes max. read more

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Cameron K.

301

409

5409

2 years ago

Opens around 6 am and the line will get long fast! They do not accept the Chick-fil-A App at this location. It is also priced higher than other Chick-fil-A locations. I was able to get a Chick-fil-A biscuit combo with a Large Coke Zero for $11. They also included an iced water free of charge. The food came out quick and hot. I've eaten here before and will eat here again when I'm traveling. ( and their line isn't too long) read more

Chick-fil-A - Chick-fil-A Chick-fil-A- Chicken Biscuit Meal - Fast Food Near Me - Charlotte, North Carolina

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Steve W.

4

31

30

5 months ago

If you like your TSA experience in the airport you will LOVE LOVE LOVE this location. Thousands Standing Around. The worst CFA in all the land, right here in CLT airport. They take your order along with 10 others, then fill all 10 orders while everyone waits, then they start throwing bags like the luggage handlers. I don't know how they came up with it, but it's brilliant. It's just like the airline experience. Save your time precious time, pick something else. read more

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Denise L.

Elite 26 All-Star

1282

3763

7597

2 years ago

CFA is always consistent at every airport, good food, fast, and always a long line no matter the day and time. Even at 5 AM, there was a long line but the bacon egg and cheese biscuit was delicious though not a huge fan of their iced coffee. read more

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Marsha M.

0

1

0

6 months ago

So I travel quite a bit and have to pass through Charlotte often and by far this is one of the worst Chick-fil-A I've ever dealt with. Love Chick-fil-A always get it and every single time I order from this Chick-fil-A the order is incorrect every time they forget the cheese they forget some of the pieces of the sandwiches. Today I had to go through three cashiers to come up to the fourth cashier that I was told is the only one that takes cash that after I ordered, she told me she did not take cash. It was ridiculous. Poorly managed And. there's always always an issue with the food! I don't wanna believe it's deliberate, but people are running past them to grab food and run to their flight and nobody's gonna check unless they have the time to check to see if their food is correct. I always check and it's always wrong. read more

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B. J.

1

102

42

9 months ago

So sad. That was the first order I have ever had. I had to assemble my own burger, the bun was wet and they forgot to add a fork to my order. Service was nice but the food was not good. Don't get fooled by the long line. Doesn't mean it's good food. read more

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George H.

5

450

14

3 years ago

While flying through the Charlotte airport we stopped by chic fil a to grab a bite for our flight to San Francisco. I'd only been to a chic fil a once before so I was looking forward to trying once of their breakfast sandwiches. I opted for the bacon egg and cheese biscuit and an order of hash browns. They both were pretty good. I'm not sure I'd wait in that 20 minute line again though. read more

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Ron P.

Elite 24

155

840

424

2 years ago

Love this chicken... the line is always long. Make sure you have time between flights the location is between terminal B and C. Closed Sundays read more

Chick-fil-A - Airport location - Fast Food Near Me - Charlotte, North Carolina

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Amber P.

0

1

0

10 months ago

I waited THIRTY MINUTES for my order. When I first got my food, it was messed up. THEN I asked a lady for help. she said she would grab the food. THEN she walked away and I didn't see her again. I then asked another lady for help. She took my receipt to the counter and the baggers kept ignoring me after I had been so kind and gracious. THEN they brought the messed up food out and I checked it again because they messed it up the first time. To my surprise (NOT) they forgot my hash browns. I tried to get the managers attention, but alas, he ignored me. I FINALLY got his attention and I explained the horror of my experience here. He said "oh, I'm so sorry". I KNOW he wasn't sorry. He THEN grabbed my hash brown and told me to have a nice day, knowing, I would not have a nice rest of my day. Also, I never got a "My pleasure!" #WorstCfaExperienceEvah. read more

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Sean D.

0

1

0

11 months ago

It took about 30 minutes to get food because they missed our order the first time through but the service was really good and the staff was really nice. I accidentally threw my receipt away and when they missed my order thought I wasn't going to get any food. But I told the staff my name and order number and they remade all of it and gave us 2 extra fries, a free brownie, a free cookie, and a free Chick-fil-A food voucher. Shoutout to the manager who was on that shift. read more

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Armen Y.

0

306

1630

2 years ago

Good choice for a quick breakfast bite before the flight. It always has long queue but it is the chest choice inside Charlotte airport. read more

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Dove Y.

1

35

169

2 years ago

The chicken tastes surprisingly good! I just wish the chicken biscuit could be a little bigger. The service is really fast, even if the line was long. Ambiance nice, too. read more

Chick-fil-A - Chick-fil-A- Chicken Biscuit Meal - Fast Food Near Me - Charlotte, North Carolina

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Nathan K.

327

189

830

4 years ago

I had no issues with this Chick fil A during a one hour layover in Charlotte. Located in the main atrium just inside security, it's easy to find. When we got there, there was a decent line of about 10 people ahead of us, but it went rather quickly as staff were efficient in taking orders and payments. Our order of a Chick fil A chicken sandwich and 8 count nuggets/fries came out quickly, correctly, and with a generous amount of sauce. The only downside is this location (like many Chick fil A's in airports) does not let you redeem Chick fil A One points. read more

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Kathryn L.

699

2080

16574

7 years ago

Located in the Charlotte Airport & stopped by here for breakfast during our layover. One employee kept the line of at least 25 people moving, while the 5 employees behind the counter took the orders with another employee handing out the food & condiments. Friendly service at 6:30A amongst a quick team of employees, which was appreciative for an airport eatery, especially early in the morning. read more

Chick-fil-A - Over 25 people in line at 6:36A, 06.20.2019. - Fast Food Near Me - Charlotte, North Carolina

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Q L.

16

663

83

4 years ago

Dry Dry Dry nuggets. Threw it all away. Wasted $20 for hard as rock chicken nuggets... Don't waste your time. The wait is long and you can't eat the food read more

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Jo S.

666

2371

15208

8 years ago

We had to leave the Carolinas sooner because of the hurricane so we didn't get our fried chicken fix. We were looking for food options to our terminal and because we were there early, we decided to check the map and noticed the Chick -Fil-A at the main food court. So, we decided to check it out. The line was short, the seating area was big and invited so we placed our order: the original chicken sandwiches, waffle fries and lemonades. Service was better than other eateries in airports, we got offered sauces, etc. The food was decent, hot, tasty. The lemonade is nice and tart as usual. We enjoyed a nice meal before boarding. Sure, prices are a bit higher than other fast-foods, but for Charlotte airport, Chick-Fil-A could be a solid choice for lunch or dinner. Closed on Sunday, though! read more

Chick-fil-A - chicken sandwich, good - Fast Food Near Me - Charlotte, North Carolina

Chick-fil-A - waffle fries, crispy - Fast Food Near Me - Charlotte, North Carolina

Chick-fil-A - the main food court, decent seating - Fast Food Near Me - Charlotte, North Carolina

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AshleyMarie O.

434

805

458

6 years ago

Can't order via the mobile app. Lines for days, not thier fault but you have to skip the temptation of wanting chick fila at this airport unless you have a connection of 2+ hours. I've been burned twice now trying to make it happen. Lesson learned. It's just too much volume for one location. Make your plan and head to popeyes instead. As other reviewers mentioned, I agree, the standard of service here is less than as well. No "my pleasure" or "anything else" to be heard. Which is a funny thing to focus on but I know chick fila focuses on that "A" treatment - you won't get that here. You'll get "is that it?" Just like my homies at Micky D's. read more

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Bruce K.

Elite 26 All-Star

2398

25741

74999

8 years ago

Since they opened this CFA in Charlotte's airport, it's never been open when I've been here. I usually leave from Charlotte on Sunday (they're closed on Sunday) and I usually get in late on weekdays (they close at a reasonable hour) so this was the first time I've been here and they've been open! The place was super packed. Like crazy so, with a long line of people to place orders (8 minutes) and a long crowd of people to pick up orders (7 minutes). The line does move as quick as it can, so be patient. If you don't have time, I'd suggest the BK a little further down. I got the usual Number One (hold the pickle) with waffle fries. My chicken sandwich was excellent. Just as good as any stand-alone CFA. Fresh and hot. Waffle fries were still hot and quite good. I can only say A-OK because they really need to step it up for the flow of customers here. Not everyone has 15 minutes to wait. read more

Chick-fil-A - CFA at CLT - Fast Food Near Me - Charlotte, North Carolina

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Suzanne W.

1

62

2 years ago

CFA is consistently consistent....same for this location. A very long line but probably one of the better choices in the airport. Not much seating. Food was good quality. read more

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Jack S.

0

4

0

2 years ago

Very slow with rude employees. Also tastes different than a real Chick Fil A location.

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Caleb D.

280

65

9

2 years ago

The line was long but the staff knocked it out quickly and my wife and I were able to get our Chick-fil-A fix before leaving for Kenya. The food was great and the staff were so polite. Denise was a highlight as well. Her joy for life showed as she handed out food and greated everyone. I'm very impressed by this Chick-fil-A locations service. read more

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Doug P.

45

19

1

2 years ago

Slowest chick-fil-A I've ever been to. They need new management here. Maybe all new employees too.

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Derpy G.

0

21

0

4 years ago

You need to start opening this location on Sunday. Seriously. When people are at this specific location, its because they have a connecting flight. Meaning they're within the security area, with limited time, and LIMITED FOOD OPTIONS. You make it worse on every single passenger here by hoarding up a spot in the food court and staying closed on one of the busiest travels days of the week. This is a crowded airport! Nobody cares about your religious or political beliefs when they just want something to eat in a place they're stuck in. To have to deal with longer lines at other restaurants because you're closed is appalling. I really hope that the owners of this food court will take note of the perpetual problem being cause by this Chick-Fil-A. And I hope those owners will only sign future leases to companies that will open every day. It's fine if Chick-Fil-As like to be closed on Sundays, but NOT IN THIS ENVIRONMENT. read more

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Keith W.

147

2

0

4 years ago

Don't bother unless you have a 2hr layover. Workers seemed friendly but ENTIRELY unaware they had 30 people in line needing to eat before a flight. LONG wait. I had to ditch before ordering and nearly lost my flight. Expect each party ahead of you to take 5min each. read more

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Diane H.

667

1183

2451

4 years ago

This airport location chick fil a is fine, sure the chicken in my chicken biscuit was a bit dry and a bit salty but I really wasn't craving anything else. It took about 20 mins of waiting since the line wrapped wayyyyy around. The food was instantly ready because it's pre-made. The hash browns are okay. The service was also fine... if you have time then I would wait but its at least 20 mins if you wait so avoid if in a rush! read more

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Ting A.

Elite 24

6

595

1653

6 years ago

Usually I'm just happy to eat Chick-fil-A after a long flight, but this time the food was disappointing. Both the spices in the sandwich and the salt in the fries were noticeably uneven. Some bites tasted plain, and some bites were full of seasoning. ----- Spicy Deluxe Chicken Sandwich: with lettuce, tomato, and pepper jack cheese ($4.90). Costs $8.85 for a meal that includes medium waffle fries and a drink. ----- Waffle Fries ($2.30 for a large and $2.05 for a medium). ----- I never expect much from any dining experience in an airport. Lines are unsurprisingly long at any time, whether it is noon or mid-afternoon at 3 PM. But in all my visits, I don't recall receiving terrible service. read more

Chick-fil-A - Spicy Deluxe Chicken Sandwich: with lettuce, tomato, and pepper jack cheese ($4.90). Waffle Fries ($2.30 for large and $2.05 for medium). - Fast Food Near Me - Charlotte, North Carolina

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Andrew B.

60

12

2

2 years ago

Chick Fil A should shut this location down as it is a laughing stock to other locations. Waiting in line for 30+ minutes is absolutely insanity. read more

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Top D.

1

152

27

4 years ago

DONT. The kids "working?" here don't care and take their time. Waited 40 min for food today and wished I hadn't. Line was LONG due to only 2 children on register for the whole airport. Can't believe CF isn't aware of this. They should just close this store. 0 stars. read more

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Noneya B.

Elite 25

142

278

605

5 years ago

The line was incredibly long but CFA did it's usual thing and I still got through in 18 minutes. Every restaurant has a long line here but I doubt the others will be as quick as CFA. The food wasn't as great as a stand alone store but the service was just as nice. read more

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Kalyn T.

Elite 23

5

65

128

3 years ago

Food was to be expected and good as always. I couldn't scan my app at this location which was a bummer. They also didn't have any sauces available! That's what I enjoy the most for my meal! They were very busy and the employees stayed on top of it. read more

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Tony F.

256

655

403

6 years ago

Mostly meh. A tad salty for my tastes. Now I gotta down a gallon of water then user the bathroom a million times on the plane. read more

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Robert H.

81

111

212

3 years ago

Chicfila is a little slice of heaven. I have eaten at SO many of them around the country and they are always good. I don't know what they do to train their workers, but they are always the cream of the crop. And life is just better with a couple Chick-fil-A sauces. read more

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Joesph W.

0

2

0

3 years ago

This location at Charlotte Airport is horrible. Line is a mile long. Chick-FIl- A doesn't care about customers they only care about the cash. Not sure if it's the staff or the interruptions of all the airport workers coming in and filling up on food drink. With all the emphasis on customer service and commitment, I am astonished Chick-Fil-a allows this To continue. read more

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Richard A.

72

820

1950

7 years ago

This place is extremely busy and they do their best to process your order. I was looking for lunch, however they were still serving breakfast, but they had a special line for lunch orders. They had an employee assigned to that line to make sure everything went okay. It takes a while to get your order because of the number of people in line , so if you are in a hurry, this might be a good option for you. As far as the food, its consistently good at all there restaurants . This place was no exception. read more

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ArikKatzenberg K.

10

138

448

4 years ago

Amazing food and fast. Only recommendation is that there should be a location in the concourse nearer to the gates. read more

Chick-fil-A - Food - Fast Food Near Me - Charlotte, North Carolina

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Connor G.

2

37

53

3 years ago

Great amount of employees, and they were super helpful... It was slightly disorganized though, and it took us about 15 to 20 minutes to get our food which was a bit of a bummer, though they did haves a clean workstation. read more

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More info about Chick-fil-A

5501 Birmingham Pkwy
Charlotte, NC 28208
Directions
(704) 324-7218
Call Now
Visit Website
https://www.chick-fil-a.com

Full menu

Hours

What time does Chick-fil-A open?

Chick-fil-A opens at 5:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

What time does Chick-fil-A close?

Chick-fil-A closes at 10:30 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Chick-fil-A is closed on Sunday.

Mon-Sat 5:00 AM - 10:30 PMSun Closed

Payment methods

Does Chick-fil-A take credit cards?

Yes, Chick-fil-A takes credit cards.

Food & Alcohol

Does Chick-fil-A have catering options?

Yes, Chick-fil-A does have catering options.

Does Chick-fil-A have a drive thru?

Yes, Chick-fil-A has a drive thru.

Does Chick-fil-A serve alcohol?

Yes, Chick-fil-A serves alcohol.

Indoor Amenities

Does Chick-fil-A allow dogs?

Yes, Chick-fil-A allows dogs.

Does Chick-fil-A have TVs?

Yes, Chick-fil-A has TVs.

Outdoor Amenities

Does Chick-fil-A have bike parking?

No, Chick-fil-A does not have bike parking.

Does Chick-fil-A have outdoor seating?

No, Chick-fil-A does not have outdoor seating options.

Does Chick-fil-A have parking?

Yes, Chick-fil-A has parking options. Private Lot Parking, Validated Parking

Other Amenities

Does Chick-fil-A have free WiFi?

No, Chick-fil-A does not have free WiFi.

From the Business

Specialties

Welcome to your Charlotte Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the new Jalapeño Ranch Club for a limited time or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It's our pleasure to serve you.

History

Established in 1946.

Chick-fil-A, Inc. is a family-owned business known for its customer service, clever cow advertising and delicious food. Founded in the early 1960s by the late S. Truett Cathy, the company has grown from humble beginnings. Credited with inventing the boneless chicken breast sandwich, Cathy first served his now famous Chick-fil-A® Chicken Sandwich inside his original 1946 diner, the Dwarf Grill. Today, the family business has expanded to partner with other families, who throughout communities in 48 states and Washington, D.C. own and operate 3,000 Chick-fil-A® restaurants. While the Chick-fil-A® Chicken Sandwich remains a menu staple, Chick-fil-A® also serves a variety of menu items that include Chick-fil-A Waffle Potato Fries®, salads, wraps and hand-spun milkshakes and Icedream®.

More Info

Special Hours, Health Score

Review Highlights - Chick-fil-A

“As the lady from Kuhn's mentioned, there's always a line at the chick-fil-A and she was right.”

Mentioned in 25 reviews

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0.0 mi

I have stopped here a few times while I have been in the Charlotte airport and it hasn't disappoint…read moreme. I like to get the fajita peppers and onions in my bowl which they charge extra for. Of course I wish they didn't but I understand they have to. The workers always seem happy and they have been very helpful each time. The counter is clean and the appearance of the food layout is organized. Of course it's your typical airport food cost. It's the airport so of course it's expensive but hey after traveling you really don't care you just want to eat lol.

Never again. I expect to pay a premium for airport food and other items purchased at the airport…read more But I am angry bc I felt like I got defrauded. I got a small burrito bowl and it was small. BUT they barely filled it with ingredients! 1/2 a scoop of chicken for $14!!! Food quality is decent the rice is undercooked. I am not a happy customer. But did not have time to spare to deal with it. I do not recommend. Try other options near by.

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Smashburger

3.0(48 reviews)

0.2 mi

Smashburger has become my go-to place for lunch or dinner when I'm waiting to fly out of Charlotte…read moreDouglas International Airport. Something about the crispy chicken sandwich and the side of honey mustard sauce really does the trick. While there aren't tables or chairs available in the fast-food restaurant, if you walk a few steps of Smashburger, you can find places to enjoy your meal by your gate. The service is okay, but I think the food is the main star of the show. I really appreciate when they add extra honey mustard, barbecue, or ketchup on the side so I can enjoy the sauces with my meal. Can't wait to eat here again the next time I'm at the airport.

Kareem at the register didn't greet me at all and spoke very quietly, only asking my name for the…read moreorder and telling me the total. I didn't like that the pin pad asked for a tip. My total for a single smash burger, a regular smash fry and a bottle of water was $22.22! Service was very slow. Everyone had at least one ear piece in their ear and there seemed to be no consistency on what part of the restaurant anyone should be working at. Once I got the food, I found the quality to be surprisingly decent! Good ratio of toppings- from sauce to veggies on the single smash burger. The smash fries were decent- I wish they were a little crispier but the flavor was definitely there.

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Shake Shack

2.3(138 reviews)

0.9 mi

I absolutely love Shake shack because of their fairly consistent taste of their smash burgers. This…read moretime really didn't disappoint as far as that was concerned. I did the self ordering kiosk, ordering a double smash patty with no lettuce or tomato. Of course, my burger came dressed with lettuce and tomato, but not the requested pickles. I double checked my receipt and the order on the bag which clearly stated no tomato or lettuce, add pickles. So they completely ignored that part. The burger still had awesome flavor and the cheese was great as well. The french fries were absolutely fantastic. I think I ate every last one. I would definitely come back here and expect them to mess up my order, but still deliver a tasty double smash patty burger. This is about the same at one of the Smashburger locations. It was incredibly crowded, and somewhat difficult to find a seat. But that's kind of what you get for eating in this food court, so not really a reflection on the restaurant itself. Would definitely come back here for them to screw up my order again, but still deliver on good flavored smash burgers.

I wanted Shake Shack during my layover. They weren't too busy. I ordered from the self service…read morekiosk and waited for my food. After 20 minutes and several people getting their food after I ordered, I asked about my order. They advised they were waiting on more meat to cook. I had to cancel the order to make sure I didn't miss my flight, which took awhile to do. Normally, I wouldn't care, but the meal was pretty pricey for a burger and fries. Now I'm on my flight very hungry.

Poorly staffed

Flight delays means time for a mushroom burger

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McDonald's

1.9(70 reviews)

1.3 mi

•$

I think this may, in fact, be the most busy and largest McDonald's in Charlotte. Much of "Business"…read moreis conducted through/via the Drive Thru - I was pleased with my Order - Fries actually arrived "Piping Hot" from this location. This location operates like a well oiled machine; - No silliness going on! Drive Thru Line Moves Fast - Serious environment! Location seems serious about providing excellent Customer Service at this location. Very busy Vibe - Operating 24 Hours!

TLDR: Typical McDonalds with an upgrade. Quick and accurate orders. Hash browns and the egg…read moreMcMuffins are a good choices. I hear people raving about the McGriddle, but I opted for the traditional Egg McMuffin. This location is clean and efficient. It looks newer with ordering kiosks and delivery pick up areas. It did take longer to order from the kiosk, but I enjoyed looking through the available options. The kiosk prompts a lot of questions and only briefly shows your order number. Two of us were looking down to pay on the integrated terminal and missed the order number pop up. It displays the number for a few seconds. We then just had to check the completed order receipts to find the other completed orders. All of our orders were accurate and ready quickly. Overall, a nice McDonalds to stop at to use the restroom and get a meal.

Egg McMuffin and Hash Browns

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McDonald's Address

Cook Out

2.8(109 reviews)

3.7 mi

•$

The right drive thru line at this Cook Out is always fast. If you want fast service go in that…read moreline. I don't know why the other line takes so long. Order: usually double burger with lettuce, tomatoes and pickles. I love that they let you customize your burger with fresh toppings. I've never had a wilted lettuce or tomato. Pretty good fast food burger.

Cooking up some traditional all American fatty foods. Had to try this southern staple. Went with…read moresome classics; chili cheese dog, cheeseburger, onion rings, mini corn dogs, hush puppies, and cheese fries. Full transparency, not great quality so keep your expectations realistic here lol. The chili dog was decent. Overall I felt my belly certainly cooked out. Have fun

Onion rings and hush puppies

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Chili dog

Midwood Smokehouse

3.0(91 reviews)

0.1 mi

For airport food, this was pretty good! Meat was all tasty and cooked well. The sides weren't…read moregreat. BBQ corn tasted like canned corn with bbq sauce mixed in. The Mac and cheese was watery and the salad had a bunch of browned lettuce in it. The hush puppies were very good! The service is a bit odd, as they have QR codes in the table to order and pay, but halfway through us doing that someone came over to do it in person. Restaurant has a bunch of different signs on the wall and is clean. Lots of tables and a bar running down one side of the room. A better option than the other fast food places, if you have the time to sit.

Disclaimer....This is an "Airport " four-star. Have enjoyed…read moreMidwood's restaurant locations on previous trips to Charlotte, and had a long layover between flights so I decided to try their airport location (Terminal B). The pulled pork was excellent. I enjoy the shredded texture Midwood uses and it pairs perfectly with eastern Carolina vinegar sauce for a great plate. The plate is a large portion and served with their pickles and hush puppies, and a side of your choice. The baked beans have a good balance of sweet and heat. You will pay airport prices... but you will be paying airport prices anywhere else you choose to eat... so, if you're in the mood for bbq and have time, I definitely recommend it.