Ach, SO Salty! I had never been. I saw an internet article…read moreraving about their chili. I tried it. I did not get much for my money. The taste wasnt bad, except for the ton of salt. They should call this place Salt Mine Subs. I will never go back. You have been warned!

0 stars if I could. Ordered online. Picked up order, had wrong chips and missing other items. Went…read moreto counter to have order corrected. Both employees were extremely rude and did not attempt to help or correct the order. Lady working behind counter looked up and then went back to work. Totally ignored me. I gave the quiet "why am I being rudely ignored, can I get some help" eh-hem. She slightly glanced up as she turned to empty the trap from one of the grill presses. No "Can I help you" or "I'll be with you in a moment". I made another "eh-hem" gesture. She didn't even look my direction, so this time I spoke up and asked if I could get some help. Her response was "Don't be rude!"????? Rude is ignoring customers that are gesturing they need assistance. Manager came over at the moment and asked what was going on. I explained what had just happened, and she angrily shouted that coughing on customer's food was rude and I was the one that needed to speak up. Rude is ignoring a customers repeated attempts when the service provider should be attentive or even proactive when helping customers. Also, I never coughed!!! I explained to the manager that the chip selection was incorrect and the first employee SHOUTED back "we don't have those".... Ok fine... then I started to list the items that were missing from my sandwhich. The manager responded by asking "why would you want those?"... umm... because that's what I ordered and paid extra for!!!! Then he stood and just stared at me with a blank stare... there was no "can I see the incorrectly made sandwhich", no "can we correctly make you another", no "can we get those missing items for you so YOU can put them on your sandwhich". My response was "Nevermind, I told you the issues, and neither of you are even making an attempt to remedy the mistakes you made preparing my order". Never coming back. Contacting corporate, they probably will not reply, but what else can I do?

I've been to this location several times and have given it good reviews in the past. If today was…read moremy first visit to this location, I would never ever come back. I took my father there on Sunday April 19th at 5pm. Before I get started with the negative, I would like the manager of this location to know that they are very lucky to have Maddy as an employee. Now for the bad: when we walked in, at least four tables were filthy. Three tables had their chairs up like they were getting ready to close and there were three dirty tables in the back. We sat at the only clean table. The employee named Katy should no longer be working there. I don't know how anybody gets paid to be that rude to people. She didn't smile she didn't say hello when I told her I didn't come there often she wasn't helpful. I only ordered two sandwiches and drinks. It was a low maintenance order and she literally made me feel bad for making her take the time to wait on me. It was a horrible customer experience. While I was there, some guy came in who had gone home and come back because he was given the wrong sandwich. I didn't hear her apologize once. I took a picture and it's posted on this website of the overflowing trash area. The picture that I posted doesn't include our trash. I had to put our trash on top of the pile of trash. The place was a mess. I will say there is potential in the employee name Maddy she was super excited about the company and how they keep things fresh. She was excited to talk about the company and seemed proud. To the management, this place needs one heck of a makeover in every sense of the word

Kind of an up scale Subway. Little better food and selection. Lots of room inside and outside. They…read morehave milkshakes and floats too! I got the Wreck , turkey, ham, roast beef, cheese toasted. Wife got the BLTA which is BLT with avocado on it. Service was quick with three people behind the counter. Overall for a change in places and fair prices I would stop by again for one of their subs.

Definitely do not feel the most welcome here at this subway. I just need a quick snack, but they…read moretook a while to get to me with only 1 person in front of me. I did not even get any food, because I look up and there's a stinkbug right in front of me and I decided to just leave. I usually like subways but this one not so much!

Overcharged us and were not willing to explain or correctly adjust. Orders incorrectly prepared…read more Cluttered dinning room has been used as a self-storage locker seemingly for years. Ordered at the counter... 2 of the "$6.99 meal of the day". She rung it up total $19. Reminded her that I had order the meal deals totaling $13.98 plus tax. She became combative and refused to explain where the extra $5 came from. On the receipt, she charged one as the deal and the other at full price. There were no restrictions posted anywhere about one meal deal only... and she didn't say anything either when I repeatedly questioned her about the total... so??? Watch out, good chance they will try the same thing on you!!! Also... are cheesesteaks sandwiches supposed to be stone cold? We didn't see any point in taking our sandwiches back to the counter considering the earlier interaction placing the order. Dinning room has kitchen appliances like microwaves and bread oven, boxed napkins/utensils, and other supplies spread out in dinning room. Very awkward and strange place to store these things. It has been like this for years each summer when I visit family.

It's a diner! It's a good diner :) our server was friendly and my husband got a good standard gyro…read moreand eggs. I got a corned beef hash skillet special. It was really good! Coffe was typical diner coffee but it was flowing :) place was clean, not much ambiance to speak of but hey...it's a diner :)

Service was great, food was terrible. Roast beef dinner that they claim is cooked in house daily is…read morelunch meat !!!! Chicken parm had zero taste ,was sitting in a pool of water and the cheese on top was like melted plastic. Spaghetti over cooked ,sauce taste like nothing but metal and garlic bread had no garlic at all and cooked on 1 side only. Even the salad had onions in it that was way beyond their prime.

Not quite sure what happened on this day, but the visit was quite underwhelming. For someone like…read moreme that has been to many diners in Northeast Ohio throughout my lifetime, this experience was mid tier. The place is tiny, and not kept up very well. Their menus were very old, and the updates they have received over time were changed using sharpie markers. I ordered a rueben sandwich, it was good actually, and I mean it sincerely, they have really good corned beef, my sandwich was tremendous. Other than that, their other menu items are average if not, below average. There was a weird smell, I wasn't quite sure what it was, but it was unpleasant, perhaps it could be some of the furniture. Our waitress was really nice, and friendly. I would change a few things about this place honestly, and I recommend anyone visiting to stick with the corned beef options.

if you want low quality, high priced nasty food from a filthy hole in the wall with bad customer…read moreservice- this is the place for you. I waited 25 mins for a basic corned beef sandwich. For $16 it's the smallest skimpiest sandwich in ALL OF CLEVELAND. Please close down already. This place is a wreck and embarrassing to watch as the owner parades around in full face makeup, nails, heels and jewelry. I hate that I paid money for this. beware

our server Blake was awesome and went above and beyond. The food came out quick, it was hot, and…read moredelicious. Can't wait to come back!!

I do the lunches for our executive group and this is one of our favorite places to order from. Our…read moreCEO loves the soup- especially the chicken dumpling. The Savanna chopped salad is another popular choice..and the sandwiches are fantastic as well. I did the chicken bacon ranch potato today and it was delicious. The portions are huge (as you can see) - and I still have plenty left for lunch tomorrow! If you're looking for a new lunch place-give McAlisters a try.