Prices are consistently wrong at checkout. Especially in the meat department. This has happened 3 times in the last month. Things are stocked in the wrong place under sale signs. Then customer service treats the customer like it is their own fault for not knowing. If you shop here, definitely check your receipt before leaving. read more

I love heinens.I have been a customer for many years.I noticed all the stores have rotencide boxes all along the outside of stores.This very harmful to wildlife that eat the dying mice you poisoned.Owls fix and even coyotes. They will bleed out.There are other options.Please consider them. read more

We have shopped for years at either the Hudson or Aurora stores. People are nice, good fish variety. However, the bakery products are terrible. The bread and cakes, etc. never cease to disappoint. Their Italian bread in particular is pathetic. It is filled with so many holes and is so crumbly you can even put butter, jams or peanut butter on it. They either need a new baker or a new recipe. The Heinen Brosthers need to checkout other stores' fresh bread and they might figure it out. read more

They have a good selection whether your a meat eater or not . Breads they bake there I'm not sure with rest of bakery . Friendly and clean

I was treated so rudely by the cashier Debbie and the bagger (Name covered by her coat). Listening to how she spoke to the two people before me and the one person behind me was a completely different and pleasant attitude from how she spoke to me. read more

I have been going there for years and the staff is always friendly and very helpful and the store is super clean and well stocked!

I love how they load the groceries for you at the curbside grocery-loading station. Tips are not required, but I give anyhow. This is a well lit store that feels a bit more upscale than the usual grocery shop. Being here does not feel like a chore. read more

Heinen's Grocery Store - Well-lit, wide aisles... - Grocery Near Me - Aurora, Ohio

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I have been shopping at various Heinen's stores all my adult life (40+ years). I don't know why anyone would shop at Giant Eagle; Heinen's has better quality produce by far, better quality meat and seafood, excellent breads in their bakery, knowledgeable wine people, and excellent service from the customer service desk to staff on the floor. All of their Heinen's label brands are comparable to national brands and well priced. At busy holiday times, they keep checkouts moving so you don't have to wait long.And, best of all, Heinen's smells good! GE always smells like rotting produce to me. Yes, some Heinen's prices can be higher than Target or ALDI, but they also have great sales. To me, GE is the worst, with higher prices, stores that don't smell clean, LONG checkout lines, and pitiful quality in fresh foods. Try shopping Heinen's a couple of times, concentrating on store brands, fresh produce, meat, and sale items. You'll get hooked, I promise. read more

I had to arrange a gathering in Aurora from California. Based on my phone calls to them, Heinan's made lovely food trays, sandwiches, vegetables and fruit for me. The trays were ready right on time and the food was delicious. Heinan's took the stress out of creating my gathering and everyone enjoyed the lunch. read more

How could I skip reviewing Heinen's? Maybe it's just that I know them well and shop there so regularly that they became an assumption in the back my mind. They're pretty good at the grocery game. My favorite things about the store are the following (not necessarily in order) * they'll track down any product that you want including wine * speaking of wine, they have two very good wine people. Ken and Greg. * Ken and Greg serve a selection of wine samples 7 days a week * they are both very knowledgeable about their products and helpful * $1 gets you a sample in a glass and anywhere btw. 4 - 7 samples * $.25 gets you a plastic cup with samples * did I mention I like the wine department? * the seafood and meat departments are very good * get the baguette frozen from the bakery and bake at home. Awesome. read more

I love Heinen's. All of them. Not going to lie. Earlier in the day, I visited another local market looking for some local vendors in the store as part of a care package. They were super confused by my request that there could be excellent food and beverage made right here in Cleveland. But then, voila! In just a few minutes from entering Heinen's, an employee was able to specifically rattle off where they keep all the local favorites I was looking for: Erie Island Coffee, Ohio City Pasta, Old City Soda, Humphrey's Popcorn, Urban Honey Co. and more. I always appreciate a store with commitment to shopping local. Additionally, like all the sisters stores, I also adore the quality flower and plants selections that I believe are also sourced locally. They're always fresh, immaculate, and sadly, better then many florist bouquets I've seen around town. This store is very neatly laid out. In fact, it's immaculate. You can find anything you need very quickly. Oh, and its literally in the same plaza as the movie theater. It's worth stopping in to pick up some healthy snacks in lieu of the expensive candy available in the theater! read more

The best place to shop. Period. Really. I have been around for a while and can say nothing but great things to say about Heinens. First, the store is brimming with Thebes's possible food around- produce, meat, desserts, prepared foods for sure . All of it! And, we are regulars here for all of the prepared foods and I can't say enough about the shrimp, flank steak, and the twice baked potatoes.... yum! As for the employees, the most dedicated and helpful that I have ever met. Always. They go out of their way to assist, will get you anything you need , and will guide you in all meal prep. Trust me- these people know what's up. Finally, how can you not Love the fact that they take your Goods to the car? It's perfect. And while they don't require a tip, I love to give something to the workers as they are exceptional . You will never want to go anywhere else once you go to heinens ! read more

I usually shop at the Heinens in Pepper Pike as it's usually where I am shopping, but I have nothing but great things to say about the Aurora location. As many know, Heinens leads the way as the best grocery store in Cleveland. They are all over and am exceptional place to shop. The store in Aurora is quite small and as always personalized in their service. They have all that the other stores have- excellent meats and produce and a wonderful prepared food section. I was happy with the selections and the customer service. While I do prefer the buzz of a larger store, this one fits the bill when you are in a pinch. read more

Amazing food nice cashiers/staff and they give you amazing suggestions of awesome food you should go there it is an amazing grocery store and that's why they are ranked they are ranked the 3rd grocery store in AMERICA!!!!!!!! read more

The best PUMPKIN BREAD I've EVER eaten. If they sold nothing else, I would still give them 5 stars. I bought 2 loaves the day before my flight and stuck them in my suitcase. But, as it turns out, a lot of there other prepared foods are good too. This is a grocery store. I'd put it somewhere between a Publix and a Whole Foods. It has a lot of the nice organic and specialty stuff you'd expect from a Whole Foods, but also carries Coke and normal products as well. If this chain existed in Miami, I'd drive however many miles out of the way to shop here. read more

I have been a constant visitor and fan of this store for many years. The food and service are terrific. Excellent store, very friendly employees. read more

Earlier this year they replaced my favorite Turkey and Avocado wrap with the Chicken and Avocado wrap, promising they would return with the wrap as soon as they received another shipment of turkey. Upon my arrival today, I was disappointed to find out that they were using turkey in the form of substance for a croissant! They were using the beloved ingredients of the turkey avocado wrap for a croissanwich So disappointing. If they have enough turkey for a croissant, why can't they put it on a wrap, with Avocado, like they said they would earlier in the year?!? read more

Heinen's Grocery Store - If there's enough turkey for a CROISSANDWICH then there is enough turkey for a Turkey Avocado wrap. - Grocery Near Me - Aurora, Ohio

Just moved to town and people have recommended Heinen's to me. I've been there a few times now and think it's a great market! Clean, big selection of everything, well laid out and high quality products. Their produce is very fresh, baked goods are wonderful and a nice selection of prepared foods. They also have a cafe where you can sit and have lunch. The prices seem a bit high; however, you are paying a bit more for the great service. They seem to always have plenty of staff to help if you have questions, always have someone bagging, and then load your bags into you vehicle when you leave. Nice selection of beer and wine, but no lottery. Check it out if your new in town and are looking for a great place shop. It won't disappoint! read more

Beautiful store great meat and fish departments. Have everything you need. Prices a little higher than Walmart but if you are looking for that extra quality in produce, meat or fish this is the place to shop. And they load the bags in your car too. read more

Heinen's is a good place to shop if you're in a pinch and need something quick. Their prices are generally 20 to 30% higher than their competitors. Their selection is limited and oftentimes their shelves are empty. Save yourself the aggravation and shop at Whole Foods or somewhere that doesn't like to rake their customers through the coals. read more

I asked if the half dead flowers were discounted today and the manager at the front desk says "No we would rather just toss them in the garbage". LOL!!! Way to go Heinen's!!! read more

This grocery store never fails to impress me. Every time I aimlessly walk in for maybe a quick snack or to pick up a few food items, I am ALWAYS buying more than I came in for. I think it's because all their products look so good! The produce is fresh, the bread is straight out of the oven, sushi is always amazing, the fish counter is serving you the very best fresh fish, and when you're done shopping, there's plenty of registers open so you can get out in time. The interior is very clean. (If you haven't been to a Heinen's, let this be your first one). They give you the options of leaving your groceries in the store and pulling your car up to have an employee load up your car for you! It's always very convenient, clean, and fresh! read more

Im 22 and my mom had to buy my beer. I have a Florida ID and they renew every 8 years. Therefore my id looks the same when I got it at 18. That's why there's and date and it scans. I was told they would see if it scan and of course it did. However, I still couldn't by my beer. If you don't have an Ohio ID go somewhere else for beer. read more

Pos store screwed me on my instacart order stole my money and no delivery. Customer service laughed thinks its funny. They allow the instacart crooks access to there name but think its cute when you get screwed. Lost a big customer bad move and alot of negatives coming your way. Screwed the wrong customer read more

I have been here twice and each time I am in line the cashier has literally turned off their light and instructed me they were closed and to "find another line." Worst customer service ever! Will never shop here again. read more

Prices are high, Bakery is fantastic but their meat is now terrible... prepackaged and poor quality.

It's a great grocery store. They have pretty much everything you could need. The prices are a a bit high comparatively. It's a clean store and the people are helpful. Produce is top notch and they have some local produce. The sushi is always good. And the raspberry coffee is totally worth buying. It's really good, we have had people ask to take it home with them. read more

Where else can you go to a grocery store and if you look a little lost they ask if they can help you? Seriously, they do that! Also, they didn't carry my favorite wine so they ordered it. I also like that they are not one of these mega grocery stores. They have pretty much everything I need. I'd rather shop at Heinen's than anywhere else. read more

Don't mistake Heinen's for a "grocery" store. It's more than that. They have such nice fresh produce, meat and fish. Pretty good selection of cheeses too. The staff are always friendly and very knowledgeable. Prices are fair for the service and selection. We visit here rarely only because it's too far away from home. This is NOT a Giant Eagle, better than Market District too. We almost always buy some seafood every visit. The selections are so fresh and varied. read more

Heinen's never disappoints. The variety of healthy food is just so good. It reminds me of a health store in California! I am always impressed with how clean the store is and how friendly everyone is that works there. Just seriously one of the best grocery stores. read more

I am a huge fan of Heinens and have been since I was a kid. 40+ years ago we would go from Bainbridge to Lander Circle for our groceries. But I have to say since moving to Aurora in November the Aurora store has disappointed me on more than one occasion. So sad. Not only do they not carry a lot of the things that were my go tos at the Bainbridge store, the sushi is not nearly as good, the staff is not as friendly and helpful and the cases in the front are nearly always missing one of the items they are advertising. I don't even bother looking anymore. However my biggest complaint is the cleaning and closing things up 20-30minutes before closing. Lots of times I am running in during the last half hour. The other day I went in it was 20 minutes before closing and ALL the meat was out of the cases. I tried to get some hamburger from the butcher but couldn't find anyone to help me. Went to prepared foods to see what I could grab there for dinner since I wasn't making what I needed hamburger for and no luck there either. Most items were already removed and those that were still in the case had already had the utensils removed and I was told they were being cleaned. That has now happened twice at the prepared foods. And I have had similar experiences at the deli. It's a haul but I try now to only shop at Heinens in Bainbridge. Might give the ones in Hudson and Twinsburg a try but will only go to the one in Aurora if I really have to. read more

I like to run in for a few items and then be on my way. But the way Heinen's has set up their drive up grocery loading is "RIGHT IN FRONT OF THE EXIT DOOR." So you have people in the crosswalk one foot away from a car picking up groceries. 90% of the time the car is parked over the crosswalk. Shoppers exiting the store have to walk around a car just to leave Heinen's. Really!! What manager/owner thought this was a great idea? It's been going on for a long time. I have lived here for 20 years and nothing has changed. Just look in the news this past week. 2 different people hit by a car. One is a 60 year old lady run over in a crosswalk by a hit and run driver. I was run over by a van while in a crosswalk 5 years ago. I just had my second surgery on a broken leg. People of Aurora may be educated and wealthy, but they don't have common sense or pay attention to other shoppers near by who have the "RIGHT OF WAY" in a cross walk. Heinen's should focus on the safety of their shoppers or get a good insurance policy in case someone is hurt when a driver accidently puts their car into drive instead of park, and hits a pedestrian in the crosswalk. read more

As others have said, this is definitely a step up from Giant Eagle, though there are a few drawbacks. Pros: Quality. If you walk into Heinen's, the produce is almost always excellent. For example: During winter, Giant Eagle has smelly, nearly-rotting tomatoes. By contrast, Heinen's produce is always fresh. Service. The people who work here don't point. If you ask where something is, they'll walk you to the product 100% of the time. Everyone who works there is polite, professional, and a refreshing change from larger chains. Cons: (Some) Prices. Granted, higher quality usually means higher prices, but their meats are really up there. Heinen's organic chicken is frequently a lot pricier than Giant Eagle's, for example. Selection. Heinen's isn't as large as other groceries, which means that some non-food sections are going to be a lot smaller. Shopping at Heinen's means that you're going to be going somewhere else to get bath products, for instance. Bakery. Sadly, the worst bakery I've ever tried. Undercooked muffins (twice), flavorless cake donuts, and unimpressive pies have made me give up. Like I said, they aren't exactly cheap, so I had to cut bait on their baked goods at the risk of losing more money. Ive gotta say, the smaller crowds and better quality make this an appealing place. But there are a few things that I don't love - will they deter me from shopping here? No. read more

They are very helpful and they have a great product line. They are also happy to order things if they don't have it.

I was getting some cake from the excellent bakery counter when a store employee came up and waved over the baker. He quietly explained that there was a crying child in another aisle and could he have a small cookie cut in half to share between the child and her brother. The baker's reaction was to exclaim, "An unhappy child in MY store? That's unacceptable!" She then scooped up an armload of treats and hurried off to shower the sad child and her brother in sugary goodness. That about sums up this store for me. They really want you to be happy shopping there, and I always am. read more

Yes there are many Heinen's stores on the east side of Cleveland. They have a reputation for quality items. This store has a great selection of quality items. Some are unique. Nice produce selection. Good fresh seafood selection and meat selection. Good wine and gourmet food section. Yes, you can find lower prices on items at other stores. Also, this location feels a lot less hectic than the other locations I have visited. Very friendly and helpful service. read more

We have shopped for years at either the Hudson or Aurora stores. People are nice, good fish variety. However, the bakery products are terrible. The bread and cakes, etc. never cease to disappoint. read more

Love the store, the people and the selection. People think they are more expensive, but they are not. Not only do they have great prices, you get the friendly down home service too. 99% of my grocery shopping is done here. read more

Love Heinens. Quality. Customer Service. Prices are a little high, but I suppose you get what you pay for. Would like to see more local, grass fed / organic meats and produce. read more

I absolutely love Heinen's. This is probably my favorite grocery store near where I live. They have the best bakery goods, everything is fresh and delicious. I really like the variety of meats available at the meat section such as bison and elk. I don't eat beef or pork so it is nice that I can get things like bison steaks and duck bacon. The sushi and prepared food items are really fresh and made with care, large salad bar and made-to-order stir-fry station are great additions to a great store. The product selection is vast for a medium-size grocery store and the people in the deli, fish and meat departments are super friendly and helpful. I've always had a good experience with Heinen's and I would recommend anyone in the area to stop in a check out their bakery and meat department. There is a large selection of organic produce, artisan cheeses and a whole section of vegan foods. The prices are pretty good considering the high quality of store-brand products and the there are sales on both store-brand and name-brand items. read more