Over the past two years I have been to Jerry's at least a dozen times. Each time the service and food gets a little worse; which is saying something considering that this diner was lackluster to begin with.
-The service is absolutely dreadful.
-The food is sub par at best and just a bit overpriced for what you get
-They are constantly understaffed
-The waitstaff and dining areas are super unsanitary
-If you don't ask for military discount before your ticket is totaled they won't give it to you.
They clean the tables with dirty rags, all of the window sills are covered with cobwebs, flies are everywhere, staff doesn't wash their hands between handling money and serving food, and the dishes come out dirty half the time. All of the food is slow in coming, the eggs are rubbery, you have to ASK for a refill or they won't do it, and the kitchen runs out of stuff pretty often. Whatever. All of this is basic stuff it can happen occasionally to any restaurant. But this is CONSTANTLY.
One experience I had here I ordered a vanilla milkshake (as well as some other food that ended up bland). I get a few bites into the shake and I find a bug mixed in with the rest of the ice cream. It wasn't on top so it didn't just land in there. Well I show the waitress and she offers to bring me a new one and I decline saying I cant even eat the rest of what I ordered now. They didn't do anything special to try to make it up, they even tried to charge us for the shake until I mentioned it. In every restaurant I've ever worked for, if there was a bug in any part of the food, common practice was to comp the whole meal. Can you believe that I actually visited Jerry's again after that?
The worst time we went here was for a late lunch. My husband and I have a friend -Lets call him F- who is obsessed with new england clam chowder and he wanted to try the stuff at Jerry's. The place was near empty when we arrived but people started filing in as we waited for our drinks. It was at least 10 minutes before we got our sodas, and another 5 to take our orders. Hubby ordered a sandwich of some kind and I got the country fried steak (it was over cooked and bland). Our friend's order was simple; "Clam chowder and a grilled cheese please". Our food comes out 20 minutes later but F is told to wait longer for his chowder. "Okay I'll wait," says F. Hubby and I stare at our plates for a bit but F tells us to start eating without him. While we are eating and he is waiting, we ask for refills multiple times. Never came. I actually got up from my seat, walked over to the bar with the cups for the table, and suggested that I refill the drinks for the waitress. I had to walk to the bar each time I wanted a refill on this occasion. We asked about the clam chowder many times and always got told 'just a little longer now'... Two hours after we sit down F finally gets his food. Its cold. And they forgot his grilled cheese in the kitchen. The grilled cheese had been sitting in the back the entire time we were waiting on the chowder. Needless to say it was cold and hard. He sent both back to the kitchen wanting his chowder warmed and a new sandwich. Well they microwaved the soup and tried to get away with giving him the same grilled cheese as before- just turned over and reheated. After he was finally satisfied we were not even met with an apology, discount, or anything. And you can bet that nobody tipped. We are never going back and have steered some of the Navy community away from going there.
TL;DNR- Don't go to Jerry's, it is bad. read more