I hired Scott to walk my mini mutts and I am pleased. He calls me before he comes and the dogs…read morelike him. Finally they are getting exercise.

We've traveled several times since my initial review, and entrusted the care of our pets and home…read moreto Premier Pet TLC (specifically Brook and Carrie). We've continuously had a fantastic experience with them. Brook and Carrie provide regular, detailed updates, with pictures showing our pets relaxed and happy. We still have quite a crew (dogs, cats, foster kittens and chickens). They all appear content and well cared for when we arrive back home. I look forward to having the peace of mind we get with Brook, Carrie, and Premier Pet TLC for all of our future trips.

My wife and I have been clients of Fur Pet Care for many years, and for very good reason. In all…read morethat time, they have without fail been responsive, communicative, and dependable. Above all, they have cared for our dogs just as much as we do. Whether they are caring for them at our home while we are out of town, or taking them to the park and play dates during a workday, we always rest easy knowing that they are in the very best of hands. We cannot recommend them highly enough, and will continue to rely on Fur Pet Care for as long as we have pets.

Instant response and guaranteed availability for cage free boarding and dog sitting. Mike and…read morePatches have been very responsive to my requests and extremely helpful. They also offer pickup and dropoff options. Prices are reasonable. P.S., They take amazing photos of my dog:) I will definitely continue my services with them.

Nicole and her team are AMAZING! Nicole was referred to me by a friend of mine (so, word-of-mouth)…read morewhen we were in a pickle to get care to look after our 2 fur-babies while we went out of town the week of Thanksgiving. With not much notice, Nicole helped us out and had us covered for when we needed pet sitting. She asked all of the right questions, sent us photos every day of our babies (who we missed the entire time) and let us know (because we asked) when they were being cared for. I cannot tell you how much comfort it brought us to know that people like Nicole and her team were taking care of things while we took a whirlwind trip to get away on a Holiday week. I always say-you can't put a price tag on peace of mind but it's even better when that price tag is affordable and not breaking the bank for quality care! The price is extremely reasonable for the quality of care you get here. I'll never use anyone else and I can't recommend them enough! Seriously. Look no further!

We are those people who treat and love their dog like you would a family member. We love our 3 year…read moreold Maltipoo, Mufasa. Since he was little Mufasa has always had the same dog nanny to walk and play with him every weekday afternoon. My husband and I work long hours out of the house and believe allowing an animal to stay alone is unhealthy emotionally and physically for them. When we relocated from North Austin to South Austin, which is like moving to another city in most Austinities minds, we left behind Mufasa's dog nanny. THREE pet sitters later, all of who are on YELP, we found Capcity Pet Sitting. Capcity Pet Sitting has been a blessing to my peace of mind. I can tell when a person doesn't have the time to really put into caring for a dog and when a company is just in it for the transactional benefit. Will and Claire ENJOY taking care of our Mufasa and it shows in his attitude at the end of the day. Will and Claire always keep me updated on how the day went and any new behaviors I need to be aware of or keep an eye on. Mufasa is always played out by the time we get home and I know he's enjoyed his visit with Will and Claire. I hope we have the privilege of working with Capcity Pet Sitting for many years to come. I can't express enough how much we highly recommend them. Stephanie

I really wanted to like this company's services, but I didn't find that they were detail oriented…read moreenough for my cat and I. An important message that I sent was missed, which led to my cat's waste collecting over a period of days in the tub, and with my cat eventually peeing on my bed (he is beyond hygienic and selective with where he goes to the bathroom). Even with the missed message, I would think their noses would lead them to the tub? It absolutely stank when I got home (there was also dried cat vomit in the bathroom - I just live in a studio). And I then had to spend hours washing everything on my bed, getting Urine Destroyer, etc... really not ideal after getting home from a trip. This is in addition to lights being left on, pill pocket pack not sealed after use, and litter and garbage preferences not followed. Also, I would have preferred they contacted me when my cat decided not to eat his medicine the first day, than to decide how to handle it on their own, although their idea wasn't a bad one. They are perfectly nice people but I would say that if your cat requires anything beyond basic care (throw food in a bowl and scoop box), look elsewhere. Details and communication are important. I communicated some of this to the company and they offered me a free visit in the future, which I thought was a bit presumptuous. They did play with him and actually spend time with him (instead of feeding and dashing), which is something I do appreciate.

We've been using their services for awhile actually a bit over a year. we frequently used them when…read morewe went to vacations to pet sit our cat. We have one cat who we love dearly, and one visit they completely left our cat endangered and the owner of this company (which says a lot about the company itself) took ZERO accountability, not only that we found our account inactivated by them which means they are refusing us service after a mistake they made- and we can no longer even contact them. They left our Patio balcony door- we live on the third floor in an apartment WIDE open with our cat who can clearly open the screen door that was slightly open. That is SO dangerous. We have a ragdoll who don't have much reflexes and he could fall and die from such a height, or even escape or jump out and seriously injure himself. They left the door open and left the keys inside with no way to get back in while we were on vacation. Then we got one text saying they left this door open and we were shocked when we checked our pet camera. This is ABSOLUTELY unacceptable. The only apology we got from this horrendous accident was "i apologize." She didn't call once, and if we hadn't seen this text message promptly i feel as though she wouldn't even have cared and went on their day. DO NOT TRUST YOUR BELOVED PET WITH THESE PEOPLE. You've been warned!!! This was over memorial day weekend and nobody was even in the leasing office to help which is super scary. Bad experience overall from a pet sitting company we've been trusting for awhile now which is so disappointing. I can see now they don't care about pets.

I am two cats that Jenn has been taking care of for almost 10 years. She feeds and plays with my…read moregirls. Takes care of LB clean up and sends me pictures and/or video with each visit. I know I. An always count on her care for my fluffy girls.

Jen has been watching our two cats since we got back to traveling after Covid…read more She is wonderful. She sends daily updates with pics and spends time playing with the cats (probably more than we do). Always easy to work with for scheduling, etc.

Lisa has taken amazing care of our three pups for many years now! Trust her and would recommend her…read moreto anyone!

I hate to have to leave a bad review, but I had a really horrific and stressful experience here. I…read morejust moved to Austin and was looking for a boarding sitter for work travel. Initially I had a hard time coordinating with Lisa including canceled and delayed meet and greets and not receiving email docs needed until days later. I made it work because she had great reviews. It was a holiday weekend and I had to call my vet the morning of drop-off to get vax records for one of my two dogs, which I informed Lisa of. We agreed we'd chat in the morning around 9 to finalize details once I'd gotten the docs from the vet. She proceeded to send me multiple, essay-length emails that night between 4 and 6am about how she couldn't take Desi without docs and how she felt I didn't understand, and she couldn't "trust" me. She also accused me of not finalizing drop off or pickup details, which I had already discussed with her. Her messages were erratic and repetitive, and almost aggressive and condescending, referencing "boundaries and communication" while she was the one emailing me in the middle of the night! When she could've just called me the night before if she was so concerned. Even when I sent the records to her in the morning, she continued to berate me about her intake process over text, accusing me of not sending them even when I told her I did. I have had many sitters in various cities and never experienced anything like this. Thankfully a neighbor volunteered to watch them. Needless to say, this was all incredibly stressful the day of an important work trip. I was really astounded by this level of customer service as a former small business owner, and would never want to leave my dogs with someone like this.

I called and left a voicemail as well as emailed and have not heard back,... think they either have…read moretoo many clients or are no longer in business. However a simple response form them indicating which would be nice.

This is going to be a two-part review to coincide with the way Liz and Mike run their business…read more Phase 1 is to do a meet-and-greet before you board your dog so this review is about how I found them and why I opted to go forward with the meet-and-greet. My husband and I have a 10 1/2 year old dog. I don't need to tell others out there that as your dog ages, you grow a bit more protective of his care. Last 4th of July, we left our dog at the city's most expensive dog boarding place thinking, as we were new to town, that it had to be the best. Wrong! Their 24/7 camera on the crating and play area made it perfectly clear there were no humans around and we're 8 am, then 9 am and still...no person. We were panicked. While everything worked out ok (their person who was to come in had car trouble), it made for a very stressful morning. I learned you need to ask any boarding place a simple question: when does the last person leave at night and when does a person arrive in the morning? You may, I fear, be shocked by the 12-14 hour time frames. I know I was which circles back to Doggone. I emailed that question first and got back the most wonderful response that Liz and Mike never leave the dogs overnight alone. Yeah! After learning this, I was happy to sign up for Phase 1, the meet-and-greet. It was professionally and warmly handled. Liz and Mike answered my questions, asked me question and made it clear: I just could tell our dog would be in good hands. What a marvelous feeling! Paperwork is part of the process. They use the third party Dogvacay so payments are easily processed. I'll follow up after the boarding is complete.

Felix and Fido ATX…read more We have been clients of Cissy for over 3 years. When we first adopted our sweet Beretta we knew she needed regular exercise and an extra dose of love! My family does a lot of traveling and Cissy has helped ease the stress of worrying about our fur baby while we are away. Cissy takes Beretta on nice long walks 2x a week and stays in our home when we travel. She used to take care of our chickens too! When Cissy comes to the door, Beretta goes crazy! She truly loves to see Cissy! She runs around in circles and you can tell how much Beretta loves her. I really don't worry with Cissy in charge. You will not regret hiring her. She truly loves animals! Tracey

Felix & Fido are an absolute life changer! My husband and I travel during the week, live in a…read morecondo downtown (no yard) and can't always rely on friends/ family to walk & feed our super high energy pup, 3 times a day. We feel comfortable with a trusted friend coming into our home and trust Felix & Fido implicitly with our dog. We no longer have to stress when we travel. Taking our baby to a kennel is a HUGE inconvenience, for many reasons: 1.) Loud barking dogs stress her out 2.) She comes home depressed. 3.) Kennel hours force us to drop off a day early/ pick up a day late, if we have an early or late flight. Felix & Fido solves for all of this!! Our pup stays home and gets to see a friendly face everyday while we're gone. We are SO very thankful we found a reliable, professional company who love animals just as much as we do! Thank you Cissy!