The project started out real great with the Designer. Chris was our designer and he listened to…read moreeverything we wanted in the design and even helped us put things in the design we didn't think of. I would have Chris design my kitchen again. When the project start we were really happy about the way it was progress. That all came to a halt when we saw how the crew did the electrical work. When all was said and down the electrical stills needs to be redone to make our wall look more pleasing. It took way to long for the individual to rewire the electrical switches. The plumping was also a nightmare. The sink flood 3 times before a master plumber came in and fixed it. He was able to look under the sink and tell what needed to be done. The sink backing up caused water damage to my basement ceiling. The workers also put paper and blue tape on my wooden floors and when they remover the tape it varnish came off with some of the tape. They tried to fix it but my floor looks terrible. Also the crew did not know how to put the transition on the floor between the living room and kitchen. The way they installed it left it a tripping hazard. The project started on 7 Sept and it was finally completed 7 Dec. With all the problems we had with the crew every time I spoke with the project manager I would hear that is with in code and how we do things. I got very tired of hearing that and asked the project manager for the phone number to his supervisor and was told that he doesn't have a supervisor he was the supervisor. Needless to say I would never have this company back in my house for any things else.

Our kitchen transformation was nothing short of miraculous. Nothing had really been done to it…read moresince the 1960s. And to complicate matters, it is a very small kitchen. Jordan figured out a perfect configuration to maximize both the space and storage. He recommended Signature cabinets. We purchased the appliances and fixtures. Everything was installed by an excellent independent contractor, recommended by Jordan, who did all the work expect for that needing special licenses. He subcontracted that work. We've done several renovations in the last year (old house) and working with Jordan has far surpassed all our other experiences, both in terms of his knowledge and communication. He listened to our needs and ideas, he was candid about what would work and not work, and he immediately responded to any questions/concerns. We are thrilled with the results and highly recommend working with him.

The place is amazing! Very knowledgeable staff. Down to earth. Great quality product.read more

I used The Somerville Bath & Kitchen Store to order a number of items for a bathroom renovation…read morethis spring; Jessica assisted me with selection and ordering. She was extremely responsive and helpful throughout the process, reviewing options based on preference/budget and answering numerous questions; she developed a good sense of my taste and the space, making wonderful design suggestions. She also worked with my contractor and kept me posted regarding various issues as they arose. For example, being aware of the cast iron tub I had selected (but not yet ordered), she alerted me to a manufacturing issue and limited stock. I ordered earlier than anticipated based on this, just before the product became significantly back-ordered at both DC area and online retailers. Throughout the process Jessica made me feel like a priority, despite the fact this was likely a very small job/order in comparison to others that she manages. Additionally, as part of my initial renovation planning, I visited area competitors and explored online options. I found the pricing at Somerville Bath & Kitchen Store very competitive; had this not been the case, I still would've chosen SBKS in order to have a reputable local retailer/supplier with wonderful service and excellent product knowledge! They definitely made my renovation more pleasant and less stressful!

I used KBR to renovate our master bath 8 years ago. I hired them after doing research on multiple…read morecompanies and getting several quotes. I recall having a very easy time working with the project manager (Armagan), but I don't recall him being on site to do much supervision. I basically trusted the crew to do the job correctly. One of the things they did was build a custom shower for us. Right after they finished we had issues with it - specifically, the floor wasn't graded properly so water would sit on the sides. They regraded it and it was slightly better. Then within the year's warranty, they had to come back and redo some of the flooring because water was getting behind the tile and causing it to crack. After that, there weren't any obvious problems, but on occasion when there were some cracks in the grout, water would leak down to the first floor. We dealt with it by caulking and trying not spray water in one direction, but we were afraid there was just constant moisture in the floors that was creating mildew. A few months ago I touched the ceiling and my finger poked right through b/c the drywall had disintegrated. Fast forward to last week - water leaked through the ceiling again, and we had the ceilings opened to see what was happening and now we're in the midst of a major shower rebuild. Apparently they completely did the shower incorrectly. Parts of the shower did not have any Durock (apparently, there is supposed to be a layer of Durock on top of the wood followed by a rubber lining over the surfaces before you lay tile). There are portions of the shower that only had dry wall, or nothing but the wood. Also, where they did have Durock and rubber, apparently it was the wrong order (the rubber was on the wood, with the Durock on top). Also, they painted the ceiling with regular ceiling paint rather than bathroom paint, so it was peeling horribly. So we have to get that redone also. We also suspect they did some of the pipes incorrectly. The bathroom smells like sulphur at random times, and a plumber once told us they were supposed to build a pipe that releases that gas and didn't (hope it's not causing any major damage because we have no idea how to fix that problem without ripping up all the floors). It's so dispiriting to find this out years after a major remodel and all the money spent, only to now spend additional money just to fix a bad job. :(

This is an update. We now have to file a complaint with MHIC. Contractor appears to have…read moreabandoned the job. They do not do very good work. The crews they use are very unprofessional and get upset when you ask that use common professional upkeep, like drop cloths to protect floors. They were always months behind schedule. They damaged walls and did a poor job in installing everything they touched and just left a mess. They are were not appropriately licensed. Stay away from this company as I don't think they'll be around long after the regulators are done with them.

In the bottom of the Mazza Gallery I found this neat store with several fun items from sheets,…read morechildren clothing and other nice bed and bath items. They also had an array of candles, robes and other similar bed items. The collection of dog pillows was my favorite. No heavy sales pressure but very pleasant and helpful staff. This is more of a high end store but not surprising underneath Neman Marcus. Definitely worth a look

I'm not familiar with high-end baby brands, but if that's your thing, this is the place for you…read more They also have gorgeous linens and home/bath decor. I always pop in to see if they have anything cute for the babies in my life and I've found some nice items. Everything is a bit standard though--I was looking for something for a rainbow baby, and I could tell the saleswoman did not understand what I was asking about. Staff is really friendly and I look forward to returning.

Alex was fantastic. He was patient, and knowledgeable and helpful. I had a great experience…read moreupgrading my bathroom with his guidance. My project was excruciatingly complex. Sink from Mexico, small bathroom, tricky pipes. Alex walked me through the whole process, ordered what I needed, sent back what didn't fit. I get so many compliments on my bathroom.

Stay away! This company uses Build.com and R&L to ship. R&L delivered a damaged box and the driver…read morerefused to talk to us, drove away while we protested. After repeated attempts to resolve the issue including conversations with senior managers at both Ferguson and R&L we still have the damaged box on our porch a week later and we receive about 7 calls per day from R&L to deliver more. It has been a nightmare of incompetence and buck passing.

Don't know where to begin Had a leaky nylon ice maker tube…read moreflooded kitchen. Floor needed to be ripped up, fridge pulled, heaters on floor boards to get mold out etc. Project was to install new copper pipe installed (this was 2nd time rodents and whatever had punctured fragile nylon tube), install ice maker emergency shutoff, new hardwood floor. THREE months later still waiting final touchups on baseboard molding as new hardwood floor not as thick as old floor creating a gap. Contractor keeps saying he is coming, "check your email", etc. Death in family, car troubles excuse after excuse. Could not get repaired in time for thanksgiving. FOUR months later monday nite woke to water all over kitchen floor. Plumber pulled out fridge and saw that nylon pipe had AGAIN sprung a leak, "new line Ultimate had installed was actually a tape job (see pic #2) of old line. Cutoff was a medal makeshift clamp on a nylon pipe which apparently is a no-no. Have to file ANOTHER insurance claim (will be dropped) go thru entire demo, water repair, new floor install AGAIN...FOUR MONTHS LATER!! UGH UGH UGH

I had the best experience with Ultimate Home and Design in May 2018. I renovated two of my…read morebathrooms and everything was done very quickly (it took 5 days to accomplish), cleanly and pleasantly. Not only was the price very reasonable, the products and guidance were terrific. Nader was the only person amongst many to suggest I move the placement of my bathroom sink (since I was eliminating the desk area). And although I have yet to meet Cameron in person, he was a pleasure to correspond and speak with -- and also helped guide me with choices. I would recommend Ultimate to all of my friends, and plan on using them for many future projects.

Shannon, Mark, and the team did an excellent job remodeling our kitchen and bathrooms…read more I saw kitchen and bath depot mentioned on Reddit of all places and the moment I stepped in to the showroom, Shannon greeted us and answered all of my questions and was super friendly. They worked with us on the design so everything was exactly what we wanted and the project manager Mark was always available to answer questions when the guys were working on the house. We now have an amazing kitchen with lots of storage and a bathroom with the soaking tub I've always wanted! Overall we had a great experience with them and would use them again in the future.

Kitchen & Bath Depot just finished a major renovation of our kitchen (new cabinets, countertops,…read morebacksplash, ventilation and appliances). We can't be more thrilled. We had used KBD before on a simpler renovation (new master bath shower) and we were delighted with their work, so didn't hesitate to engage them for this far more elaborate project. Why are these guys such great remodelers? Let me list just a few of the reasons. * Completeness: Except for appliances, KBD displays and sources everything that is required. You aren't sent around to countless vendors to look at their wares and then be the middleman in negotiating appropriateness, availability, prices, etc. * Design assistance: You are offered as much or as little as you need. But be forewarned, Rich and Olga are likely to be much more familiar with design issues than you - so that when they make their suggestions, you will hit yourself on the side of the head and wonder why you didn't think of these issues or ideas yourself. * Craftsmanship: With remodeling, everything doesn't always exactly fit together. Walls are not perfectly plumb, corners not perfectly square, ceiling heights may be wavy and floors are not perfectly flat. Thus, craftsmanship is required to neatly mount cabinets and appliances to that they look seamless. KBD installers (who are direct employees, not subcontractors) all made the extra effort to ensure that everything (even stuff that we would never would have noticed) was done right and looked perfect. Thanks, Tony, Walter, Mark, Raphael and Steve. * Predictability: You are told what work and workers are coming next; everyone arrives on time; and other than for weekends (and two snow days) work is done every day. Our full kitchen remodel was completed in just four weeks - slightly faster than initially estimated. * Neatness: Drop clothes and dust shields were laid/affixed every day. And no day ended without a through clean-up of the job site. * Price: As noted by other commenters, KBD's prices, while not discount rates, are very fair for the extent and quality of work being done - and below some quotes that we received from other remodeling firms. Further, you are not nickel-and-dimed for extra costs from minor changes or challenges. * Peace of mind: Remodeling can be stressful. You worry that things will not be done right, that you are paying too much, or the final product will just not look good. Hire KBD and you can put those worries aside. The job will be done better than you will have imagined, it will look beautiful, and you will be happy to have made the decision to contract with KBD.

During our kitchen remodel, we use this company to price out different cabinets, and they were…read morealways responsive, accurate on pricing and helpful.

Great experience working with Santiago! He did a wonderful job on my condo kitchen, was responsive…read moreand flexible and offered a fair price. The work was quality and done on time.

Super experience at The Tile Shop in Tenleytown! Ordered LVP with Khiya Martin for a project I was…read morecompleting in New England. She easily handled my order checking for nearest retail center and warehouse. She worked with me on delivery dates and followed my order throughout the process! The quality of the LVP ordered identically what I found at the store. The order was delivered on time and I am beyond pleased. This is my third experience with this branch of The Tile Shop and they have never disappointed! Thank you Khiya and Tile Shop.

The customer service here is phenomenal. We worked with Khiya on selecting and ordering tile for a…read morekitchen backsplash. She is friendly and knowledgeable. The entire team was great. I look forward to working with Khiya on future projects.

Splendid & Swanky didn't just stage our house; they orchestrated a breathtaking transformation…read more Their keen eye for design, paired with an unparalleled commitment to excellence, brought our vision to life. Every corner of our home evoked elegance, style, and sophistication. What truly sets Splendid & Swanky apart is their remarkable ability to deliver results. Within just 48 hours of our home hitting the market, we received an offer! Their strategic staging not only captured the attention of potential buyers but also elicited an emotional connection that sealed the deal in record time. Splendid & Swanky's dedication to their craft and their unwavering commitment to client satisfaction, sets them apart as true industry leaders. We are beyond grateful for the opportunity to collaborate with such a phenomenal team and wholeheartedly recommend their services to anyone in search of a transformative home staging experience. Thank you, Splendid & Swanky, for making our dreams a reality and for proving that when it comes to staging, there's simply no better team and your house will sell quickly! -Dana

If you are looking to furnish an empty space, stop what you're doing and at least set up a call…read morewith the Splendid & Swanky team. For background, I have no interest in interior design and have no business spending real money on furniture I know nothing about. But I found myself in a situation where I had nothing for a space that had to be smartly utilized. And I wanted it to be beautiful. Was this really the time to experiment with Pinterest while spending thousands of dollars? & I needed the furniture to last long enough that I wouldn't have to think about this again for a very, very long time. I also needed to buy everything during a pandemic, when everything was delayed... So I turned to an option I never had considered before - hiring interior designers. I had heard great things about this team and wanted to explore sourcing this huge project out to them. It's a pretty simple process. You go to their website and fill out an intake form that introduces yourself and the project. Then they'll sell up a virtual call to meet and discuss your style, and budget. Then they came and looked at the space, took measurements. Then they pitched a proposal. From there you have to make some decisions. They are going to present you with options that may be outside of your budget. This is where we gotta grow up a little and recognize that if you want nice things, this is how much that actually cost. I was happy to increase my original proposed budget to get what I needed. But there were some peices that I wanted to spend less on and they quickly came back with lower priced options. They were very adaptable there. With that, they placed the order! Over the course of the next few months, the furniture started arriving. They work with a contractor who you can hire (through them, they handle all the admin work) who can assemble, hang, etc do all that work for you. They even came over to make sure everything was hung in the right spots. There is a science and art to design that they are factoring into every decision for your space, and it's worth their fee to get all your nice new furniture all in the right place. They look for beauty and functionality in every detail of the space. So now I have this gorgeous dining room [photo provided]. Our guests are blown away whenever they walk even towards the space. It's exactly what I wanted when I described the target ambiance to the team. Beautiful, relaxed, warm, stylish. I can't tell you how happy I am with my experience with Splendid & Swanky and the confidence it brought me about my home. If you're able to, whenever you're able to, hire professionals to do things you can't do well. It'll always be worth it. Here is the proof.