We had a wonderful experience with KBR as we used them to remodel our kitchen recently. When I…read moreinitially gathered quotes, we weren't quite ready (as we thought), for the remodel yet. So after deciding to save more, we reached out again when we ready and they did honor our original quote. Just to add, I had several places come out - a lot were over budget and some not, but KBR definitely was by far the best, not only did they listen to my budget and kept it under, they also provided drawings/renderings of what it would look like and we loved their vision. Our experience with them once we signed off on the project was wonderful as well. We were quoted about 3-4 weeks and it took about 4 weeks overall (however, after the 3rd week, our kitchen was all installed and were able to use it! They were just finishing up the pantry and other small details). We had a positive experience overall with the management, project manager, contractors etc. They also did call a few times after the project, to make sure everything was going alright and if there was anything that we needed to be fixed, etc. There was a counter that was uneven in one corner, so they did call the counter people and have them adjust it. I am very happy we chose them and our new kitchen looks great! It hadn't been updated since the 1970's so they totally gutted it and remodeled from scratch!

I used KBR to renovate our master bath 8 years ago. I hired them after doing research on multiple…read morecompanies and getting several quotes. I recall having a very easy time working with the project manager (Armagan), but I don't recall him being on site to do much supervision. I basically trusted the crew to do the job correctly. One of the things they did was build a custom shower for us. Right after they finished we had issues with it - specifically, the floor wasn't graded properly so water would sit on the sides. They regraded it and it was slightly better. Then within the year's warranty, they had to come back and redo some of the flooring because water was getting behind the tile and causing it to crack. After that, there weren't any obvious problems, but on occasion when there were some cracks in the grout, water would leak down to the first floor. We dealt with it by caulking and trying not spray water in one direction, but we were afraid there was just constant moisture in the floors that was creating mildew. A few months ago I touched the ceiling and my finger poked right through b/c the drywall had disintegrated. Fast forward to last week - water leaked through the ceiling again, and we had the ceilings opened to see what was happening and now we're in the midst of a major shower rebuild. Apparently they completely did the shower incorrectly. Parts of the shower did not have any Durock (apparently, there is supposed to be a layer of Durock on top of the wood followed by a rubber lining over the surfaces before you lay tile). There are portions of the shower that only had dry wall, or nothing but the wood. Also, where they did have Durock and rubber, apparently it was the wrong order (the rubber was on the wood, with the Durock on top). Also, they painted the ceiling with regular ceiling paint rather than bathroom paint, so it was peeling horribly. So we have to get that redone also. We also suspect they did some of the pipes incorrectly. The bathroom smells like sulphur at random times, and a plumber once told us they were supposed to build a pipe that releases that gas and didn't (hope it's not causing any major damage because we have no idea how to fix that problem without ripping up all the floors). It's so dispiriting to find this out years after a major remodel and all the money spent, only to now spend additional money just to fix a bad job. :(

Great service, product, and installation. The team had great communication, flexibility, and…read morearrived right on time.

Our initial experience was very positive, Kitchen and Bath Masters were attentive and patient and…read moreon the whole did a good job. We discovered an issue underneath the cabinets, visible with close observation.Our floor was uneven and their work left us with a gap underneath the cabinet visible from a distant front view. I should have seen it on completion of the work, unfortunately I didn't see it until I was deep cleaning six months later and noticed the issue. I contacted the company, they came looked at the issue acknowledged the problem told us they would email some solutions! I have yet to hear from them, I reached out via text again no response. A small issue we are still waiting for a response with a fix ,it's been about a month Today Kitchen and Bath fixed the above issue. The job looks complete and well done. Thank you Kitchen and Bath Masters.

Kitchen and Bath Studios did a total renovation of our kitchen and then we hired them again to do 3…read morebathrooms. They did a fantastic job from ideas to execution. Our designer listened carefully to what we wanted and helped us to formulate our preferences into a plan. Our design goal for our outdated kitchen and dining room space was to open them up visually so that we could create a seamless space from indoors to outdoors. That is exactly what we have with floor to ceiling windows and organic materials that mirror the outdoors. Many people in my neighborhood have used Kitchen and Bath Studios, and all of them have beautiful designs that reflect each family's individual taste.

The project started out real great with the Designer. Chris was our designer and he listened to…read moreeverything we wanted in the design and even helped us put things in the design we didn't think of. I would have Chris design my kitchen again. When the project start we were really happy about the way it was progress. That all came to a halt when we saw how the crew did the electrical work. When all was said and down the electrical stills needs to be redone to make our wall look more pleasing. It took way to long for the individual to rewire the electrical switches. The plumping was also a nightmare. The sink flood 3 times before a master plumber came in and fixed it. He was able to look under the sink and tell what needed to be done. The sink backing up caused water damage to my basement ceiling. The workers also put paper and blue tape on my wooden floors and when they remover the tape it varnish came off with some of the tape. They tried to fix it but my floor looks terrible. Also the crew did not know how to put the transition on the floor between the living room and kitchen. The way they installed it left it a tripping hazard. The project started on 7 Sept and it was finally completed 7 Dec. With all the problems we had with the crew every time I spoke with the project manager I would hear that is with in code and how we do things. I got very tired of hearing that and asked the project manager for the phone number to his supervisor and was told that he doesn't have a supervisor he was the supervisor. Needless to say I would never have this company back in my house for any things else.

My neighbor referred me to JGKB and I am so glad she did. My kitchen turned out better than I could…read morehave ever imagined. Jennifer and team know what they are doing. They thought about every detail so I did not have to worry. Excellent choices of cabinets and so helpful with all the decisions. I just wanted to add that Mike, the installer that JGKB recommended, was talented, very efficient and less expensive than the contractors that I found on my own.

We've now done four projects with JGKB, including three bathrooms, a laundry room, and our kitchen…read more(first kitchen remodel in 2001 and second kitchen remodel in 2024). We've been exceedingly happy with each project. Attached are a few photos from the most recent kitchen remodel.

Shannon, Mark, and the team did an excellent job remodeling our kitchen and bathrooms…read more I saw kitchen and bath depot mentioned on Reddit of all places and the moment I stepped in to the showroom, Shannon greeted us and answered all of my questions and was super friendly. They worked with us on the design so everything was exactly what we wanted and the project manager Mark was always available to answer questions when the guys were working on the house. We now have an amazing kitchen with lots of storage and a bathroom with the soaking tub I've always wanted! Overall we had a great experience with them and would use them again in the future.

Kitchen & Bath Depot just finished a major renovation of our kitchen (new cabinets, countertops,…read morebacksplash, ventilation and appliances). We can't be more thrilled. We had used KBD before on a simpler renovation (new master bath shower) and we were delighted with their work, so didn't hesitate to engage them for this far more elaborate project. Why are these guys such great remodelers? Let me list just a few of the reasons. * Completeness: Except for appliances, KBD displays and sources everything that is required. You aren't sent around to countless vendors to look at their wares and then be the middleman in negotiating appropriateness, availability, prices, etc. * Design assistance: You are offered as much or as little as you need. But be forewarned, Rich and Olga are likely to be much more familiar with design issues than you - so that when they make their suggestions, you will hit yourself on the side of the head and wonder why you didn't think of these issues or ideas yourself. * Craftsmanship: With remodeling, everything doesn't always exactly fit together. Walls are not perfectly plumb, corners not perfectly square, ceiling heights may be wavy and floors are not perfectly flat. Thus, craftsmanship is required to neatly mount cabinets and appliances to that they look seamless. KBD installers (who are direct employees, not subcontractors) all made the extra effort to ensure that everything (even stuff that we would never would have noticed) was done right and looked perfect. Thanks, Tony, Walter, Mark, Raphael and Steve. * Predictability: You are told what work and workers are coming next; everyone arrives on time; and other than for weekends (and two snow days) work is done every day. Our full kitchen remodel was completed in just four weeks - slightly faster than initially estimated. * Neatness: Drop clothes and dust shields were laid/affixed every day. And no day ended without a through clean-up of the job site. * Price: As noted by other commenters, KBD's prices, while not discount rates, are very fair for the extent and quality of work being done - and below some quotes that we received from other remodeling firms. Further, you are not nickel-and-dimed for extra costs from minor changes or challenges. * Peace of mind: Remodeling can be stressful. You worry that things will not be done right, that you are paying too much, or the final product will just not look good. Hire KBD and you can put those worries aside. The job will be done better than you will have imagined, it will look beautiful, and you will be happy to have made the decision to contract with KBD.

The place is amazing! Very knowledgeable staff. Down to earth. Great quality product.read more

I used The Somerville Bath & Kitchen Store to order a number of items for a bathroom renovation…read morethis spring; Jessica assisted me with selection and ordering. She was extremely responsive and helpful throughout the process, reviewing options based on preference/budget and answering numerous questions; she developed a good sense of my taste and the space, making wonderful design suggestions. She also worked with my contractor and kept me posted regarding various issues as they arose. For example, being aware of the cast iron tub I had selected (but not yet ordered), she alerted me to a manufacturing issue and limited stock. I ordered earlier than anticipated based on this, just before the product became significantly back-ordered at both DC area and online retailers. Throughout the process Jessica made me feel like a priority, despite the fact this was likely a very small job/order in comparison to others that she manages. Additionally, as part of my initial renovation planning, I visited area competitors and explored online options. I found the pricing at Somerville Bath & Kitchen Store very competitive; had this not been the case, I still would've chosen SBKS in order to have a reputable local retailer/supplier with wonderful service and excellent product knowledge! They definitely made my renovation more pleasant and less stressful!

We hired H&C for a total kitchen remodel and we are so thrilled with the results! This was by far…read morethe biggest home improvement project we had ever undertaken. We sought estimates from other contractors but we felt none of them measured up to H&C in terms of their professionalism, customer service, and attention to detail. They have a deep and talented team that was incredibly knowledgeable and responsive to all of our questions no matter how small or complex. Even from the very beginning, before we had finalized a design or signed a contract, Luis and his team's responsiveness and professionalism always made us feel as though we were a valued client. That continued throughout the entire process as we worked with them to develop a design that fit within our budget. Fabio was assigned as our project manager and we couldn't be more thankful for him! He was on top of every last detail and when we had two unforeseen issues come up during demolition, he was quick to provide us a thorough assessment of the issue, several options, and his professional recommendation. It was extremely evident that Fabio and his crew that were here every day were a strong team and it was reflected in their daily communications, their craftsmanship, and their meticulous attention to detail. We'll definitely recommend H&C to our friends and family for any remodeling projects. We're looking forward to enjoying our new kitchen for years to come!

I did not have a good experience at all with this company. First, they changed project managers on…read moreme just before they came out to do that work without explanation. When the work started, they moved at a glacier pace with erratic attendance. There were days they did not show up at all, other days they would show up unexpectedly at 7am, and leave at 10am. This was never communicated with me. Next, mistakes started happening. They painted the walls the wrong color. They put up the shower door on the wrong side. They also put up the window blind backwards so I couldn't reach or use the rod to open and close it. After the shower door went up backwards, the project manager fired the workers, but the had no one to finish the work. When they finally came back to fix the shower tiles wrecked when the door went up on the wrong side, they didn't align the replacement tile patterns with each other so the pattern is disjointed and doesn't line up at all. The project manager told me it's not supposed to line up!? After complaining about it 3 times, they finally offered to replace the tiles. But they stalled on ordering them and now it's out of stock. There are also other problems - the shower faucets are not properly secured to the shower walls, the vanity light is separating from the wall and the light switch fixture is also separating from the wall. The floor tile is irregular with grout lines sometimes thick in places, other times nonexistent. Currently, they are not returning my calls or texts. I've even reached out to the owner who came out and promised to fix everything, but commented that I was overly concerned with "small" details. Now he has not returned my calls or texts about when he will come to fix things. Maybe I am concerned with details but I'd think that is common when paying 20k to have a bathroom redone according to an approved plan. At the very least, I expected that shower tile patterns would match up and that things would be well grouted or secured in shower and on walls. This was my first renovation in my first home and I'm so disappointed in how it turned out and how I was treated by the team. Also, this 2 week project took 5 and 1/2 weeks to get to where it is now. Overall the project was done carelessly with no attention to detail and with no acceptance of their mistakes and no attempt to repair the problems identified. I see they have had good reviews in the past, but my project did not go well at all. I would definitely recommend choosing another company. When I first complained they asked me not to write a bad review and I said that along as everything was fixed we had a deal. Nothing has been fixed and they are not communicating with me. I know have to either pay another company more money to fix their mistakes or take legal action to resolve the simple issues that could be easily fixed. If detail and having a project done to your liking is important I would not recommend H&C at all.

I visited Kohler Signature Store by GROF USA, Sterling, VA with two interior designer friends. We…read morewere stunned by the beautiful showroom, extensive product selection and displays from granite, porcelain and tile to cabinetry to fixtures to kitchen and bathroom design selections. Additional lines are also available at the showroom. The initial warm welcome by the staff was only surpassed by their extensive knowledge and helpfulness. A must stop for remodeling or designing a new bathroom or kitchen!

Used to love Kohler. Sadly I will never purchase from then again. Placed a large order to remodel…read moremaster bath September 1st. It's now 4 months later and I haven't received the most important pieces. No trim No bath filler. I cannot even use my bathroom. After complaining repeatedly they tried to fix the issue by sending my loaners and a gift. Had my contractor come out the Saturday before Christmas because he knows how unhappy I've been with Koehler only to find out the open box items they sent either didn't fit or had pueces missing. I'm having a blue Christmas. Thanks Kohler!

I am an interior designer from Los Angeles. I have many sources, and have certainly used Home…read moreDepot. That said; never, have I have been to an establishment, where I was treated like a VIP customer by just walking in. Their selections were vast, and at many price points, from paint to carpet and anything you could want, to remodel, including installation and fabrication! Here's the super important part.... the service, and help was totally available, and knowledgeable! No one, has that anymore! Well, here, they DO! A special thanks, to Cameron, who kept me in the loop during the ordering process. I would invite him for Thanksgiving! ( he goes above and beyond ) I can't recommend this business enough, whether, using a designer, or do it yourself. It may sound too good to be true, but happily, it's better! P. Ashton Anthony Andrews Interiors

Don't know where to begin Had a leaky nylon ice maker tube…read moreflooded kitchen. Floor needed to be ripped up, fridge pulled, heaters on floor boards to get mold out etc. Project was to install new copper pipe installed (this was 2nd time rodents and whatever had punctured fragile nylon tube), install ice maker emergency shutoff, new hardwood floor. THREE months later still waiting final touchups on baseboard molding as new hardwood floor not as thick as old floor creating a gap. Contractor keeps saying he is coming, "check your email", etc. Death in family, car troubles excuse after excuse. Could not get repaired in time for thanksgiving. FOUR months later monday nite woke to water all over kitchen floor. Plumber pulled out fridge and saw that nylon pipe had AGAIN sprung a leak, "new line Ultimate had installed was actually a tape job (see pic #2) of old line. Cutoff was a medal makeshift clamp on a nylon pipe which apparently is a no-no. Have to file ANOTHER insurance claim (will be dropped) go thru entire demo, water repair, new floor install AGAIN...FOUR MONTHS LATER!! UGH UGH UGH

Ferguson not only has quality products and fair prices it also has Andrew Thompson to assist you…read more If it could be done I would have given him 10 stars. He is patient and understands how to assist you without pressure. He works hard at keeping you on budget and also takes advantage of all ongoing promotions. I have lots more I need to buy and am looking forward working with Ferguson and the exceptional people that work there.

Alex was fantastic. He was patient, and knowledgeable and helpful. I had a great experience…read moreupgrading my bathroom with his guidance. My project was excruciatingly complex. Sink from Mexico, small bathroom, tricky pipes. Alex walked me through the whole process, ordered what I needed, sent back what didn't fit. I get so many compliments on my bathroom.