The staff are friendly and always help patients with a smile. Karla the reception has excellent…read morecustomer service

For the past three years, there have always been miscommunications and hidden fees. The most recent…read moreexample was from a pair of bifocals where the close distance was way too close, much closer than I hold my phone yet alone trying to shop or drive. I asked that they be replaced with the same prescription I already had for reading with no change to the distance. They asked me back to check the glasses, and did an eye exam. They then billed me outside of my insurance for that exam since I'd just had a covered exam from the first, incorrect pair. I am excited as I was recently accepted as a new patient at Natural Vision, 559-673-6000.

Excellent service..all staff extremely efficient, friendly and professional…read more The eye doctor was thorough and explained everything completely. Great all the way around.

Recommend this place for doctor visits, staff is pleasant to deal with and polite and know what…read morethere doing.

Worst customer service ever did not felt welcome at all when I was trying to get my glasses! It's…read morelike they don't like their job or something nothing against DR. Garcia never met the guy by the way. Only his helpers. Real note customer service was just plan rude. And when you ask them a question all you get is a "I don't know answer" like come on you work there! You should know at least something what's the point of working there if you don't know anything ...

I love Dr. Garcia! He treats all of my family. He is very patient when doing the exams (especially…read morewith kids). My son wasn't the easiest patient as this was his very first time at an optometrist (he just recently started complaining about not being able to see from far). Dr Garcia took his time with him until my son identified what lenses worked better for him. The staff is very friendly and helpful.

Second appointment was much smoother, I'm happy to say! Everything was cleared up and I am…read moresatisfied. Nice work, Station Optical

Fast service, helpful workers, and great options. The telehealth eye exam with the eye care doctor…read morewas easy and fast. Jackie, the optical staff, was helpful and nice.

Dr. Lin, is friendly, and professional. He has been treating my eyes for the last five years, and…read moreI'm well taken care of. His staff take care in how you're treated, they call, and text to remind you of an upcoming appointment. Also, if you're experiencing eye discomfort (unless it is an emergency) they'll fit you in asap.

Staff are horrible. Extremely rude. My daughter needed an appointment and would not work with my…read moreschedule even after I tried to reschedule within their business hours. They do not greet and made me feel extremely uncomfortable. After I asked for an appointment letter to be mailed, faxed, or through text so I can show my employer they refused. Will never go back.

Was my first eye appointment since I moved to Madera... was an amazing experience. They were so…read moreeasy to talk to and welcoming. They solved the issue I was having in one of my eyes and got me out with a new contact lens prescription quickly. I really can't say enough great things about this practice!

DO NOT GO TO THIS MEAN HATEFUL LADY... YOU WILL BE WASTING YOUR TIME AND YOUR MONEY GOING TO HER…read moreAND RECEIVE WRONG EYE PRESCRIPTION. Should have known something was wrong from the moment of entering her office. THE LIGHTS WERE OFF except for where the receptionist was sitting. I thought they were closed. Was told that lights stayed off due to keeping energy costs down. The receptionist was a sweetheart but Owyoung was a mean c.u.n.t and I felt as if she rushed my eye exam. She acted as if I was wasting her time. Long story short, took over 5 weeks to receive my glasses! AND I CAN'T SEE OR READ WITH THE GLASSES ON!