I am always treated very well here. Check in is very simple and easy. Back office staff are competent and work well together. Dr Scott is patient and professional and I am happy with my treatment there. read more

Located inside the California Eye Institute. I've been here multiple times to purchase my glasses. Time sure flies I usually get my eyes checked annually but since having kids I've lost track of time and apparently 4 years later I haven't been seen by my eye doctor. Since staring a new position at work I'm constantly looking at a computer screen and I've noticed some vision changes. I called 3 weeks ago and they gave me the earliest date and time. Arrived today about 7mins before they officially opened at 8am. They have self check in kiosks for both Fog Remington and Insight Vision Center. Easy to use they provide the instructions in English and in Spanish. You simply provide your information, Scan your DL and they also ask for a payment card. The waiting room is a good size and has many seats. The ladies at the front counter are nice. Noticed that people do try to check in with them but they would redirect them to the self service kiosks. I was called back about 10mins later. Dr.Lu is my doctor she's kind and knowledgeable, listened my concerns. My appointment as a whole lasted about 30mins. The place is clean and everyone was friendly. read more

Dr Ariel Chen is so great with the kids! My little has been coming here since he was 10months. He is a bit squirrelly when his mom takes him to appointments but he did super well here and they are patient and gentle with the kids. Staff is kind and appointments are available. read more

Insight Vision Center - Optometrists Near Me - Fresno, California

First of all... I absolutely love the doctors and staff at insight vision center. They are friendly and explanatory and I have always enjoyed going to them. That being said... Today I had to pick up my prescription over where you get your glasses made. I just needed my glasses tightened, which would've taken all of five minutes. There was nobody else waiting and it was very slow day. I was told it would be $15 since I didn't purchase my glasses there. Forget the fact that I've been going here for over five years and every appointment is several hundred dollars... You would think that would count for something. But no... They're gonna squeeze you for every penny they can. Shame on them. If I'm a customer, I'm a customer... read more

This was my first time seeing an ophthalmologist. I had a benign skin issue that my dermatologist wasn't comfortable removing due to the proximity to my eye (it was on my lash line). I called another ophthalmology office first and they require a referral to see a doctor. I have a PPO so I wanted to find a place that would let me self-refer. I called Insight and the person I spoke to on the phone was incredibly helpful. He got me set up with an appointment within the following few days. I went in this morning for my appointment. Parking was very easy. Check-in was automated and a breeze. I didn't have to wait long at all. I was taken back by an assistant who checked my eye pressure and then led me to an exam room. She did some kind of eye measurement and asked me about why I was there today. Then she said the doctor would be in shortly. Dr. Ashley Riley was my doctor today and she was great. She was professional yet warm. I felt comfortable talking with her and she gave me lots of information about my condition. She gave me two options for removal and I went with the one she said was a bit simpler. She was able to perform the removal during the appointment. It was a little scary getting numbing shots right in my eyelid, not to mention the removal procedure itself, but it went off without a hitch. Note: the shots sting a lot, but by the time it was all over, I felt fine. The office was very clean and well-organized. I will definitely call them first if I ever need medical care for my or my family's eyes. read more

Came here to find out why my eyes hurt in bright light. After a thorough exam, the doctor said there was nothing wrong with my eyes and refused to believe that I needed accommodations for work because of the pain in my eyes triggering headaches and migraines. Just because there was nothing wrong with my eyes doesn't mean I'm not in pain. If you are a woman, do not go to this doctor he will disregard your pain. read more

Excellent service! The staff and doctors are top-notch. I highly recommend Insights Vision Center!

Dr. Poulsen did my cataract surgery and I am so pleased with the results. He is very careful and thorough from the beginning to end. The staff and other doctors are also very pleasant and helpful. Would not trust anyone else to do my surgery. I will definitely tell and refer all my friends and family here. They are great! read more

Dr. Hiyama is truly a great doctor, my son was seen, he's 7, she was very patient and explained everything perfectly, the technician Javier did a great job and was very interactive, also the receptionist Regina that took my call was very accommodating and the sweetest! They all made our experience here a great one! read more

Insight has been great so far! But...the nurses who touch near your eye or put eye drops in your eyes - do not wear gloves, which is a bit concerning. Otherwise they've been friendly, helpful and very nice. read more

I would also add that I requested my appointment be with the doctor who did lasik as I wanted to have lasik done. So I assumed the eye doctor I was scheduled with did lasik, which he did not. I was ready to schedule surgery and pay cash upfront. But they told me I would also have to make another appointment for a separate lasik consultation. This office loves to waste your time. read more

Dr Paulsen is amazing, the staff here are friendly, knowledgable and caring. I had my Lasik procedure completed and I am so happy I did.... Highly recommended!! read more

Dr. Hiyama is the greatest eye doctor I have ever been to. She's very kind and patient. She even remembers details about your life! I absolutely love her. Going to the eye doctor always makes me nervous but she makes me feel so comfortable. I suggest her to all of my friends. read more

Just walked out of their office. I understand the whole mask thing and had mine on. When done checking in I sat by myself in a corner so I could lower the mask a little to breathe fresh air. I was asked by all front office staff to raise my mask about 4 times in 10 minutes. The last straw was when the office manager announced to the whole waiting room to put your masks over your nose. I'm still in my corner, and she singled me out and berated me in front of room. I have never been treated with such harassment and rude behavior since corona started. I left in angry frustrating tears. I came back to get my copay reimbursement and not one apology. I can't believe how people can treat others. read more

I've been going to Dr. Scott here since I was nine years old. I've always had a good experience with the staff and Dr. Scott. Things are done kindly, efficiently, and always accurately. read more

I have been coming to Insight Vision Center for several years. The doctors and the staff are the best. Everyone is very friendly and helpful. They get you in quickly without feeling like you are just another patient. I highly recommend Insight Vision Center. read more

I met with Scott(I think that was his name sorry! OD over an eye injury. Great very caring guy. Very thorough and I felt he left no stone unturned. Thanks for the great timely service. read more

When making an appointment I wanted to make sure that they were a provider for my insurance. The appointment clerk assured me that they took VSP insurance. After my family member was seen and we were checking out we were told that the insurances didn't cover it and had to pay for the entire bill and just not our deductible. Evidentially VSP has several options for vision care and we had one that this facility didn't take. Beware before you make an appointment and they tell you it's covered and then have to pay the entire bill after your appointment. read more

Crazy Bernie trusts his Crazy Eyes to only one eye dr. Eric Poulson at Insight has been treating me for years. Nobody knows their business like Eric and all of his competent associates. State of the art equipment. The latest greatest of everything. You can trust your eyes to these guys. Don't even think twice. Tell them Crazy Bernie sent you! read more

I honestly never leave bad reviews bad this place has by far the WORST customer service!! I called to get new contacts EVERYDAY for a WEEK! All I got was a voicemail where I left my number and name and was never given a call back!! This place is in desperate need of better costumer service and people who will actually call back!! Unfortunately I will never go back here after such an awful experience. read more

I've been a patient for 3+ years and I very disappointed in the direction this office is heading recently. The staff and doctors are professional in office. Waiting times are reasonable when you're there in person. The issue is with how you are treated after the appointment. It is incredibly difficult to connect with anyone in the office via phone re: the status for your lenses, rescheduling appts, etc. The front office seems well staffed, yet I have to wait 10-15 mins on hold each and every time I call. I just called to schedule an appointment for an eye exam because I think they got my prescription wrong during the last appointment - and they had me on hold again. Constantly being on hold and the wrong prescription - I just can't stay a patient of this practice. read more

Dr. Poulsen did my laser vision correction surgery (PRK) recently and I am so pleased with the results. He is very meticulous and thorough from the beginning to end. The staff and other doctors were also very pleasant and helpful. Would not have trusted anyone else to do my surgery. Will definitely tell and refer all my friends and family here. They're awesome! read more

Dr. Poulsen and his staff are great. I had LASIK done last year and I love it. I've had nothing but great service from everyone there and had my reviews with Dr. Scott who was also wonderful. I would recommend my friends and family here anytime. Thank you to the Insight staff and their quick services! read more

Been coming here for along time I love coming when it's almost Christmas it's so beautiful I been waiting for a year just to go see the decorations they have this year. It's friendly but sometimes on the 2nd level it's kinda scary it's kinda dark in the back rooms and there barely people I mean that's a good thing but it's kinda creepy. read more

I have been seeing Dr. Poulsen and Dr. Hiyama for several years and they are both great. I finally took the plunge last month and had LASIK surgery performed by Dr. Poulsen and the results are terrific!! read more

My experience with insight vision center was great! I was recommend by an employee there and dr Scott did my contact Lens exam. I was always paying out of pocket at target for my exam and contacts and one of the girls at the front desk actually had ran my info and found out I was covered through a vision plan. I had no idea. I was able to get my contacts the same day and left happy. read more

I've called this office 4 times on different days for an appointment and each time I've been on hold for more than 10-15 minutes. I've tried to reach the referral center and the first 2 times I called in for an appointment the person who takes referral calls is not there. The office hasn't even closed yet, but I guess they take off earlier than expected. The third time I called the office I am finally able to reach the referral office and I ask the person to hold for a second as I reach to grab my papers from my desk. The call then suddenly gets disconnected. This is my fourth time calling the office and hopefully I can get through to somebody. I haven't even been able to step foot into this office so all I can say about it is that it has very poor call service and I am very unsatisfied already. read more

Very professional, fast and friendly. Will definitely go back. Had my eye exam today Dr was friendly, front desk friendly. Got my glasses in the first floor very helpful as well. read more

Pleasant office and staff. Didn't wait long at all. Dr. Salahuddin was fantastic. Personable, knowledgeable, and seems to care about patients. Went above and beyond. read more

I recently had lasik with the awesome Dr Poulsen and am thoroughly pleased. I will surely tell all my friends to come see the friendly staff and doctors at InSight Vision Center. read more

Very impressed with Dr. Poulsen and his staff. I was there for Sjorgen disease. He was very helpful and explained everything.

Very friendly atmosphere, efficient and well organized. Even though we were new patients we were in and out in an hour and 15 minutes. Dr. Hiyama was very thorough and took the time to answer all of our questions. We felt she was very knowledgeable and gave us great information which she explained very clearly. We also really appreciated that she was not trying to sell us any products or extra tests, as did our last ophthalmologist. I would highly recommend Dr. Hiyama. read more