With state of the art technology and spotless exam rooms, Jelen Optometry stands out above other…read moreOptometrists in the Central Valley. Dr. Jelen is recommended by Humana insurance, but takes most other insurance as well. Reception is courteous and efficient which goes a long way toward having returning patients. Dr. Jelen is competent and complete in his assessment of your eye's health. The accuracy of his prescription will return my vision to 20/20. Jelen Optometry has a large selection of eyeglasses for every budget and style, with professional help in choosing what is right for you. Overall, an outstanding experience.

Called for a new patient appointment the lady that answered the phone was extremely rude. I was…read moretold they were extremely busy and would have to call me back . The lady that called back was not any better in customer service. She tried to tell me there will be a charge for retinal imaging. I tried to explain to her I have VSP premiere and they are listed as a premiere edge provider which states as of January 2025 there is no longer an exam fee or a retinal fee. See pictures attached. She went on reading to me about how it's covered if you have diabetes only. Completely overlooking that they are listed as a premier edge provider and must be providing certain services free of charge. Apparently they have been charging these fees to people because she wanted to argue with me and was standing firm. We took our business to Eye-Q in Fresno.

From the moment I walked in, the entire experience was seamless. The staff was incredibly friendly,…read moreattentive, and right on time, which I really value. I never felt rushed at any point. The doctor took their time, was extremely thorough, and explained everything with a level of knowledge that made me feel confident in my care. What stood out most was how kind and present they were throughout the entire appointment. The exam itself was very comprehensive, and it's clear they truly care about doing things properly rather than rushing patients through. I've had some really terrible eye exam experiences in town at the last three facilities, and after leaving a doctor I loved in West Hollywood, I hadn't been able to find someone of that caliber locally until now. This office actually exceeds that experience, which says a lot. They also took my insurance and CareCredit, which made the whole process even easier and more accessible. I'm so happy to have found this office and finally feel like I've found my eye doctor. Highly recommend.

I've been going here for several years now, and he's a great eye doctor with a matching staff. I'll…read morestart by saying reallllly busy as the year ends so make sure to call before December for an appointment :-) They take the time to get to know you, discuss your concerns and look at your history. Dr Hayashi remembers his patients and is open to trying different things that may work best based on your feedback. One of my favorite things is that the office staff has the ability to text. It just makes life easier when you want to place a contacts or glasses order. I have referred other friends and family and they have all become patients of him as well.

The staff are friendly and always help patients with a smile. Karla the reception has excellent…read morecustomer service

For the past three years, there have always been miscommunications and hidden fees. The most recent…read moreexample was from a pair of bifocals where the close distance was way too close, much closer than I hold my phone yet alone trying to shop or drive. I asked that they be replaced with the same prescription I already had for reading with no change to the distance. They asked me back to check the glasses, and did an eye exam. They then billed me outside of my insurance for that exam since I'd just had a covered exam from the first, incorrect pair. I am excited as I was recently accepted as a new patient at Natural Vision, 559-673-6000.

Recommend this place for doctor visits, staff is pleasant to deal with and polite and know what…read morethere doing.

They are very welcoming and friendly. They get you right in & out the door as fast as they canread more

Worst customer service ever did not felt welcome at all when I was trying to get my glasses! It's…read morelike they don't like their job or something nothing against DR. Garcia never met the guy by the way. Only his helpers. Real note customer service was just plan rude. And when you ask them a question all you get is a "I don't know answer" like come on you work there! You should know at least something what's the point of working there if you don't know anything ...

I love Dr. Garcia! He treats all of my family. He is very patient when doing the exams (especially…read morewith kids). My son wasn't the easiest patient as this was his very first time at an optometrist (he just recently started complaining about not being able to see from far). Dr Garcia took his time with him until my son identified what lenses worked better for him. The staff is very friendly and helpful.

Second appointment was much smoother, I'm happy to say! Everything was cleared up and I am…read moresatisfied. Nice work, Station Optical

Fast service, helpful workers, and great options. The telehealth eye exam with the eye care doctor…read morewas easy and fast. Jackie, the optical staff, was helpful and nice.

Was my first eye appointment since I moved to Madera... was an amazing experience. They were so…read moreeasy to talk to and welcoming. They solved the issue I was having in one of my eyes and got me out with a new contact lens prescription quickly. I really can't say enough great things about this practice!

DO NOT GO TO THIS MEAN HATEFUL LADY... YOU WILL BE WASTING YOUR TIME AND YOUR MONEY GOING TO HER…read moreAND RECEIVE WRONG EYE PRESCRIPTION. Should have known something was wrong from the moment of entering her office. THE LIGHTS WERE OFF except for where the receptionist was sitting. I thought they were closed. Was told that lights stayed off due to keeping energy costs down. The receptionist was a sweetheart but Owyoung was a mean c.u.n.t and I felt as if she rushed my eye exam. She acted as if I was wasting her time. Long story short, took over 5 weeks to receive my glasses! AND I CAN'T SEE OR READ WITH THE GLASSES ON!

I love the staff and experience here at Fig Garden Optometry!! Dr. Goebel is great! I came from a…read moresmaller practice and they have several additional pre exam tests they do to make sure the entire health of your eyes is optimal. It seems like a lot but I've never felt uncomfortable in any of them. And they move you through them quickly. The office is always tidy and clean. And there's never a huge wait up front. Maybe a couple people at the most. It's hard when doctors overbook and you have so many folks waiting, but not here! Great selection of eyewear. I can always find glasses and sunglasses. The gal who helps you in this area will tell you about any deals too! Pick up is quick and easy too. Recommended my husband to give them a try here too as his optometrist just retired. Give them a try!

I am a new patient establishing care. It has been quite a while that I received a thorough eye…read moreexam. Fig Garden Optometry is a great location that will make you feel warm and welcomed. The staff here are all very nice and patient. They are excellent at communicating with you especially with all of the different exam tests you are required to do. I honestly never had to do so many eye exams before, but I appreciated the thoroughness. Dr. Liao was the optometriest who assessed me and took care of my exam. I came here for contact lens exam, as well as, my eyeglass prescription. She is very kind, knowledgeable, and thorough! She is very personable and takes the nerves away. She treats you like any other person and not just like a patient. They do not try to upsell you and truly want the best for you. I would definitely come back.