There are a great many optometrists in our little County of Madera. All educated, accredited,…read morecompetent professionals. It is difficult to choose one that has openings in their schedule, takes my insurance, is conveniently located, and that I would trust my eyes to. Jelen Optometry is all that to me. And more. At Jelen Optometry, I have always been treated as an individual. There is more to this than trust and comfort: there is logic, as follows. Jelen Optometry has twice the square footage of your average solo optometrist. This allows the equipment needed for each step of the eye exam to be in an efficient sequence, and separate from the next step. The equipment itself is state-of-the-art; perfectly maintained and clean. You would be happy if other aspects of your life ran on their schedule. Firstly, Jelen Optometry doesn't double-book appointments. To me, the patient, this means if I arrive at two-twenty for a two-twenty appointment, I will be seen at two-twenty. Secondly, this efficiency is not achieved by sacrificing an unrushed, thorough examination. On the contrary, the time saved through proper management is passed on as a dividend to the patient, who receives personal, professional care in whatever time the doctor--not the clock--deems necessary. A word about the doctor, Dr. Jelen: There is an extra measure of care and precision in his thoroughness. Even the better optometrists have had me return to remake imprecise corrective lenses, or their prescription. Dr. Jelen spends more time getting the details right so that our time isn't wasted later. When the glasses are done they're done. You can't do better for accuracy. No one is going to care more about your optical health than Dr. Jelen.

A couple of weeks ago there was a misunderstanding between myself and Dr Jelen's office staff about…read moremy coverage. VSP called the office to verify and clarify my current coverage. After being treated so rudely by the office, I decide I would look elsewhere to order my glasses. Today, I learned that Dr Jelen's office staff had put an exclusive "hold" on my account stating I could only receive services at his office. The Clinician had to call VSP and verify my identity and remove the "hold" on my account! This is retaliation for asking for clarification and is unacceptable. I will find a new Optometrist.

From the moment I walked in, the entire experience was seamless. The staff was incredibly friendly,…read moreattentive, and right on time, which I really value. I never felt rushed at any point. The doctor took their time, was extremely thorough, and explained everything with a level of knowledge that made me feel confident in my care. What stood out most was how kind and present they were throughout the entire appointment. The exam itself was very comprehensive, and it's clear they truly care about doing things properly rather than rushing patients through. I've had some really terrible eye exam experiences in town at the last three facilities, and after leaving a doctor I loved in West Hollywood, I hadn't been able to find someone of that caliber locally until now. This office actually exceeds that experience, which says a lot. They also took my insurance and CareCredit, which made the whole process even easier and more accessible. I'm so happy to have found this office and finally feel like I've found my eye doctor. Highly recommend.

I've been going here for several years now, and he's a great eye doctor with a matching staff. I'll…read morestart by saying reallllly busy as the year ends so make sure to call before December for an appointment :-) They take the time to get to know you, discuss your concerns and look at your history. Dr Hayashi remembers his patients and is open to trying different things that may work best based on your feedback. One of my favorite things is that the office staff has the ability to text. It just makes life easier when you want to place a contacts or glasses order. I have referred other friends and family and they have all become patients of him as well.

The staff are friendly and always help patients with a smile. Karla the reception has excellent…read morecustomer service

For the past three years, there have always been miscommunications and hidden fees. The most recent…read moreexample was from a pair of bifocals where the close distance was way too close, much closer than I hold my phone yet alone trying to shop or drive. I asked that they be replaced with the same prescription I already had for reading with no change to the distance. They asked me back to check the glasses, and did an eye exam. They then billed me outside of my insurance for that exam since I'd just had a covered exam from the first, incorrect pair. I am excited as I was recently accepted as a new patient at Natural Vision, 559-673-6000.

Wait time was a bit long but other than that they were fine. Had glasses sent to a closer location…read morefor pickup which was very convenient.

I have seen Dr Kaye for many many years. I have been a patient of his Madera & Fresno office…read more Everyone in both offices have been helpful, friendly and thorough.

Worst customer service ever did not felt welcome at all when I was trying to get my glasses! It's…read morelike they don't like their job or something nothing against DR. Garcia never met the guy by the way. Only his helpers. Real note customer service was just plan rude. And when you ask them a question all you get is a "I don't know answer" like come on you work there! You should know at least something what's the point of working there if you don't know anything ...

I love Dr. Garcia! He treats all of my family. He is very patient when doing the exams (especially…read morewith kids). My son wasn't the easiest patient as this was his very first time at an optometrist (he just recently started complaining about not being able to see from far). Dr Garcia took his time with him until my son identified what lenses worked better for him. The staff is very friendly and helpful.

This spot is not a place where you should purchase glasses. This spot prescribed me glasses when I…read moredid not need them. That could've easily hurt my eyesight. They scammed and THEY ARE NOT REAL EYE DOCTORS. Made me pay almost 500 for glasses I did not need.

Second appointment was much smoother, I'm happy to say! Everything was cleared up and I am…read moresatisfied. Nice work, Station Optical

Dr. Lin, is friendly, and professional. He has been treating my eyes for the last five years, and…read moreI'm well taken care of. His staff take care in how you're treated, they call, and text to remind you of an upcoming appointment. Also, if you're experiencing eye discomfort (unless it is an emergency) they'll fit you in asap.

Staff are horrible. Extremely rude. My daughter needed an appointment and would not work with my…read moreschedule even after I tried to reschedule within their business hours. They do not greet and made me feel extremely uncomfortable. After I asked for an appointment letter to be mailed, faxed, or through text so I can show my employer they refused. Will never go back.

I love the staff and experience here at Fig Garden Optometry!! Dr. Goebel is great! I came from a…read moresmaller practice and they have several additional pre exam tests they do to make sure the entire health of your eyes is optimal. It seems like a lot but I've never felt uncomfortable in any of them. And they move you through them quickly. The office is always tidy and clean. And there's never a huge wait up front. Maybe a couple people at the most. It's hard when doctors overbook and you have so many folks waiting, but not here! Great selection of eyewear. I can always find glasses and sunglasses. The gal who helps you in this area will tell you about any deals too! Pick up is quick and easy too. Recommended my husband to give them a try here too as his optometrist just retired. Give them a try!

I am a new patient establishing care. It has been quite a while that I received a thorough eye…read moreexam. Fig Garden Optometry is a great location that will make you feel warm and welcomed. The staff here are all very nice and patient. They are excellent at communicating with you especially with all of the different exam tests you are required to do. I honestly never had to do so many eye exams before, but I appreciated the thoroughness. Dr. Liao was the optometriest who assessed me and took care of my exam. I came here for contact lens exam, as well as, my eyeglass prescription. She is very kind, knowledgeable, and thorough! She is very personable and takes the nerves away. She treats you like any other person and not just like a patient. They do not try to upsell you and truly want the best for you. I would definitely come back.