I called and made a reservation for 9 people at Jekyll to celebrate our friend's birthday on August 23. I called 5 times when they first opened and finally got to speak to someone around 4:30 who took my full name, phone number, and reservation.
I arrived on time, and no one was at the door, so I walked over to the bar. The bartender sat me at their 2nd largest table for 7, which was fine because a couple of people weren't able to attend.
About 15-20 minutes into my reservation, a man came over with a tablet, asked for my credentials, and told me to pull up my confirmation. He couldn't find me in his system, and I wasn't sent an email or text. He then basically told me I was lying because he was the one who takes reservations. I told him I had no reason to lie and that I had spoken to a woman. He just walked off and never returned.
I was able to go back to my phone call log, pull up their number, and show proof that I had called 5 times. I showed it to our waitress because the condescending tone and accusation were quite upsetting. It wasn't my fault your staff didn't record my reservation properly. Turns out the man was the owner, and our waitress said she remembered talking to me (I have a very distinctive voice).
That was no way to treat a customer.
Now for the food. It was overpriced and mid.
Three of my friends ordered steak fajitas that they couldn't finish because the steak was overcooked and hard to chew. My food came out wrong. Everyone's fajita sauce was on the side, but my sauce was all over the shrimp fajita, and I ordered my veggies with no onions, yet they came out with onions.
The waitress apologized and put the order in again.
Oh, and did I mention the sauce is an additional cost? It does not indicate that anywhere on the menu. When you order the fajitas, the waitress asks which sauce you'd like, so no one is expecting to pay extra for a sauce that appears to be included and that she is asking us to choose.
My order comes out, and it's wrong again. This time there are no onions, but it's steak.
I arrived at 5:30, ordered before 6, and didn't get my food until we were leaving at 8. So I actually left hungry without dinner after all of that.
And did I mention that the sauce they poured all over my first shrimp was a completely different sauce from the one they put on the side of my food that I had to take with me?
Our waitress was very nice, open, and honest, but very overwhelmed. It appeared that she was the only one working all the tables on a Saturday night. Someone from a large party down at Hyde came up and told us their reservation was at 6 and they still didn't have food--and it was 7:45.
Sounds like they could definitely use more staff.
I was so excited to try this place with my friends because it sounded like a cool concept, but between my treatment from the owner and our food, no one in our party will be returning. If they don't get some order, respect, and gratitude for their paying customers, they won't be open long. read more