Went to return a Sthil attachment to S&S Ace Hardware in Buford. The part was not what we needed…read morebut the salesman continued to procrastinate by trying to sell us other components but we just wanted to get a refund. We ordered the part on-line from a store in Pensacola FL and hoped any Ace/Sthil dealer would refund our purchase. After listening to his continuing sales pitch we again asked for a refund on the unused item in the original box and our receipt. He finally said "I'll have to ask my manager". He came back stating they would not take the item and it was "obsolete". We purchased the item 32 days ago! We called the store in Pensacola and were told there would be no issue in refunding the purchase. This is the true statement of "No customer service, service. This store in Buford has changed based on our years of shopping this location and this salesman was very Kurt.! Just plain rude!!

Bought ice melt week ago. There were no signs indicating item could not be returned. Did not use…read moreso went to return it and sign said could not be returned. Manager said so many people were returning items they changed the policy. I like to support local but will go to Home Depot or Lowe's in the future.

I usually like Lowe's Home Improvement...I will only address my specific issue…read more I'm installing 3 Exterior Spigots, Faucets, Bibs (depending on your background...LOL) and need some very specific SharkBite Fittings to tap into a Bathroom and a Kitchen. I'm replacing some other valves and setting up to allow for Hot Water to blend in when desired for Dog Baths, Car Wash, etc.) I went to Isle 46(?) and started looking for the items - the entire section was chaos. Some bins had the wrong items in them, some had a mixture of right and wrong, and several didn't have anything in them at all. I've seen enough Employees standing around (and worked in my Family's Country Store) to know that it's always a good time to "Check and Re-sort Inventory." After 20 minutes of frustration, I left without purchasing anything. The SharkBite Pieces at the Home Depot in Dawsonville were easy to find, well-stocked, and properly, sorted. I happily bought $300 worth to complete my work.

Victor was amazingly helpful. I did not know how to fix my patio water problem and Victor stayed…read morewith me and showed me exactly what I needed and what to do. Thank you Victor.

This is a well run and fantastic Home Depot. Clean layout and good selection and well stocked…read more Service is friendly and courteous and value is good. Plenty of parking and great location. 5 stars!

We ordered flooring from home Depot, and they attempted to deliver before the agreed upon date…read more Home Depot then cancelled the order, forcing us to re order. After the second order arrived, the original order then got delivered again!!??? 3 months later, after all the extra pallets of flooring were returned, I just got a call and text that the delivery group is looking to redeliver or pickup the already returned flooring!! When I called customer support, I got hung up on and placed on hold twice for over an hour. We are ready to call an attorney at this point and the police.

Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

I took my Riding lawn mower to Howard Brothers lawn mower shop in Dallas Ga and had them replace…read morethe cam shaft well after keeping it for a month they bought me back a mower that wasn't mine an older run down mower these people are crooks I talked to corporate about it and filed a police report and will be sueing Howard Brothers lawn mower shop warning stay far away from these people

After another vendor told me my Ashley Norton pulls were backordered for weeks, I canceled and…read moreordered through Door Hardware USA. They were transparent about a possible manufacturer delay and went above and beyond by arranging direct air shipment from the manufacturer -- at no extra cost to me. Excellent communication and outstanding service. Highly recommend.

Great service, great selection, quick receipt of orders! I would HIGHLY RECOMMEND making an…read moreappointment with Faith! She listened to what my requests were and picked out the best choice of hardware for my bathroom vanity and linen closet. I will definitely be back when The get ready to redo my guest bathroom

Mr. Calvin K. took us through the process of ordering windows. We did not ask which windows were…read morebest energy efficient which I now regret! But on the day of installation he arrived with his crew (July 2022) and installed all windows and two doors in two days I believe. Of course I would recommend this gentleman. He was prompt, courteous and easy to work with too.

I really enjoyed working with these people when building our house in Alpharetta. They were easy to…read morework with and very fair on price.

Good place to get tools at affordable price & extra useful stuff too!…read more Great customer service! Great to get coupons for tools !

Friendly service and helpful associates! I have never had an…read moreissue with anything here. They email the receipt by asking for phone number it is very helpful if you need to return or exchange something. Great prices and they stand behind their products. Sign up for their emails and you get coupons too.

We love Lowe's. We generally shop here compared to other stores because we fine the prices cheaper…read morethan other stores but with quality. Whenever we have a question about something somebody gonna show up for sure. We never had any issues. Got few outdoor plants and so many other stuff. Love their furniture section and Garden area. Hugeeee store with plenty of parking.

Today, I visited this Home Depot to make a return, but unfortunately, my experience was quite…read moredisappointing. The cashier, Matilda, was surprisingly rude. I greeted her with a good morning, but she didn't respond. When I said thank you, she ignored it. This made me wonder why this store only has a two-star review, until I recalled a visit to a Home Depot in Florida, where everyone was friendly and helpful. There, I was greeted warmly, assisted patiently, and truly felt welcomed. Sadly, at this location, I felt overlooked and unwelcome. Because of this encounter with Matilda, I've decided to switch to Lowe's, even if their prices are higher. Home Depot, I genuinely hope you improve in the future. I had to return a ceiling fan because it didn't work. It was a beautiful fan--nice design--but unfortunately, it was defective, which is ultimately the manufacturer's fault, not Home Depot's. MATILDA, DO BETTER!!!

Charging delivery and installation separately is very strange considering the installers bring the…read moreproduct with them. 378 for install of 6 shrubs and 150 for delivery. Outrageous. Plus the installation crew questioned it as well. Installers wanted more money do to stumps from shrugs they were replacing. TOO EXPENSIVE TO HO TO POKES FOR THIS SERVICE

Great customer service. Beautiful plants, flowers trees, etc. All your gardening needs under one…read moreroof.