Went to return a Sthil attachment to S&S Ace Hardware in Buford. The part was not what we needed…read morebut the salesman continued to procrastinate by trying to sell us other components but we just wanted to get a refund. We ordered the part on-line from a store in Pensacola FL and hoped any Ace/Sthil dealer would refund our purchase. After listening to his continuing sales pitch we again asked for a refund on the unused item in the original box and our receipt. He finally said "I'll have to ask my manager". He came back stating they would not take the item and it was "obsolete". We purchased the item 32 days ago! We called the store in Pensacola and were told there would be no issue in refunding the purchase. This is the true statement of "No customer service, service. This store in Buford has changed based on our years of shopping this location and this salesman was very Kurt.! Just plain rude!!

I need to give Paul here at Ace Hardware 5 Stars for giving me the help I needed to resolve a…read moredilemma. The manufacturer from Amazon sent screws too short to mount my protection lens over my ALABAMA front plate. Paul quickly found the Metric 5 screws a half inch longer to give me the depth I needed to mount the lens. Ace is famous for having the "Helpful Hardware Folks". It's just nice to know they have people like Paul that lives up to the name. Thanks so much!

I usually like Lowe's Home Improvement...I will only address my specific issue…read more I'm installing 3 Exterior Spigots, Faucets, Bibs (depending on your background...LOL) and need some very specific SharkBite Fittings to tap into a Bathroom and a Kitchen. I'm replacing some other valves and setting up to allow for Hot Water to blend in when desired for Dog Baths, Car Wash, etc.) I went to Isle 46(?) and started looking for the items - the entire section was chaos. Some bins had the wrong items in them, some had a mixture of right and wrong, and several didn't have anything in them at all. I've seen enough Employees standing around (and worked in my Family's Country Store) to know that it's always a good time to "Check and Re-sort Inventory." After 20 minutes of frustration, I left without purchasing anything. The SharkBite Pieces at the Home Depot in Dawsonville were easy to find, well-stocked, and properly, sorted. I happily bought $300 worth to complete my work.

Victor was amazingly helpful. I did not know how to fix my patio water problem and Victor stayed…read morewith me and showed me exactly what I needed and what to do. Thank you Victor.

This is a well run and fantastic Home Depot. Clean layout and good selection and well stocked…read more Service is friendly and courteous and value is good. Plenty of parking and great location. 5 stars!

I just enjoyed customer service and his Home Depot . Micheal was helpful thank you . And well…read moreintentive.

I have done business with Howard Bro. For over 45yrs starting back when it was one tiny store on…read moreBuford highway ( now they're gardening equipment center) and they are still the best. God Bless.

Called Customer Service to inform them about a friend who needed to grab some screws a few minutes…read morebefore closing. The receiver was very rude and harshly snapped "No!" at the request. My Friend still made the drive and was refused service despite having 2 minutes before closing. If you're looking for quality customer service, this isn't the place.

After another vendor told me my Ashley Norton pulls were backordered for weeks, I canceled and…read moreordered through Door Hardware USA. They were transparent about a possible manufacturer delay and went above and beyond by arranging direct air shipment from the manufacturer -- at no extra cost to me. Excellent communication and outstanding service. Highly recommend.

Great service, great selection, quick receipt of orders! I would HIGHLY RECOMMEND making an…read moreappointment with Faith! She listened to what my requests were and picked out the best choice of hardware for my bathroom vanity and linen closet. I will definitely be back when The get ready to redo my guest bathroom

Mr. Calvin K. took us through the process of ordering windows. We did not ask which windows were…read morebest energy efficient which I now regret! But on the day of installation he arrived with his crew (July 2022) and installed all windows and two doors in two days I believe. Of course I would recommend this gentleman. He was prompt, courteous and easy to work with too.

I really enjoyed working with these people when building our house in Alpharetta. They were easy to…read morework with and very fair on price.

Good place to get tools at affordable price & extra useful stuff too!…read more Great customer service! Great to get coupons for tools !

Friendly service and helpful associates! I have never had an…read moreissue with anything here. They email the receipt by asking for phone number it is very helpful if you need to return or exchange something. Great prices and they stand behind their products. Sign up for their emails and you get coupons too.

We love Lowe's. We generally shop here compared to other stores because we fine the prices cheaper…read morethan other stores but with quality. Whenever we have a question about something somebody gonna show up for sure. We never had any issues. Got few outdoor plants and so many other stuff. Love their furniture section and Garden area. Hugeeee store with plenty of parking.

Today, I visited this Home Depot to make a return, but unfortunately, my experience was quite…read moredisappointing. The cashier, Matilda, was surprisingly rude. I greeted her with a good morning, but she didn't respond. When I said thank you, she ignored it. This made me wonder why this store only has a two-star review, until I recalled a visit to a Home Depot in Florida, where everyone was friendly and helpful. There, I was greeted warmly, assisted patiently, and truly felt welcomed. Sadly, at this location, I felt overlooked and unwelcome. Because of this encounter with Matilda, I've decided to switch to Lowe's, even if their prices are higher. Home Depot, I genuinely hope you improve in the future. I had to return a ceiling fan because it didn't work. It was a beautiful fan--nice design--but unfortunately, it was defective, which is ultimately the manufacturer's fault, not Home Depot's. MATILDA, DO BETTER!!!

Charging delivery and installation separately is very strange considering the installers bring the…read moreproduct with them. 378 for install of 6 shrubs and 150 for delivery. Outrageous. Plus the installation crew questioned it as well. Installers wanted more money do to stumps from shrugs they were replacing. TOO EXPENSIVE TO HO TO POKES FOR THIS SERVICE

Great customer service. Beautiful plants, flowers trees, etc. All your gardening needs under one…read moreroof.