The tech who did the OCT and work-up was fabulous! She was friendly, funny, and explained…read moreeverything she was doing. Dr H always shows me the results of the OCT and explains what I'm seeing. He's definitely all business when he is in the room, but answers all my questions without hesitation.

The doctor is excellent with top credentials. Office staff are often mean, hostile, rude and…read moreinsulting. They do not hesitate to scream at patients for no apparent reason.

They are thieves. Bought 4 boxes of contacts was charged 307.96.My Eyemed Ins covered 130.00.I…read morereturned 2 boxes and they wanted to only give me a 64.00 $ refund total for both boxes.​

Rude and unfriendly. Optometrist was 20 minutes late to come into exam room then I was FORCED to…read moreaccept a script for a brand of contacts I had zero interest in then when I asked for my eyeglass prescription so I could buy frames without Vonhamme's 200% markup they were rude then too. I'd give 0 stars if I could.

First visit with Dr.Casey and I was very pleased She was…read morevery thorough and pleasant .staff was great.

My last contact ripped before expected and I had to wait 2 weeks for new ones to come in.. Called…read more10 places for a pair and no one wanted to sell me any. Called Chicopee eye care and they gave me a pair for free! I was out of hope and was worried to drive with bad eyesight, thank you chicopee eye care!

Absolutely terrible experience! I was a new patient at the Holyoke office and there for an…read more"evaluation". Upon check in, I was asked to electronically sign three 'forms' but was never showed the papers. So I really have no idea what I signed. While waiting for my appointment, the front desk staff gossiped and after waiting more than 30 minutes past my appointment time, I was finally brought to an exam room and my information was taken. I had called two days prior to my appointment to see exactly what would be done during the evaluation so I could call my insurance company to find out how much it would cost. The office told me I would be evaluated to see what further tests needed to be done and that no procedures or tests would be billed for that visit. When I got into the exam room, I was told I would get be dilated, have a digital image taken and get an exam. When I explained that I had called ahead of time and was told that nothing was going to be done, the assistant said "Well, somebody lied to you." A great way to begin a relationship with a new doctor.. by being lied to. A new assistant was sent in to explain to me that I was mistaken. Needless to say, I left and will never go back after this horrible experience.

Terrible! Plan on spending the day here. The check in system is a mess. They seem to be unable to…read moreretain information from one visit to the next. Arrived fifteen minutes early to wait for a half hour just to get checked in because it was necessary to repeat all the information that was given at the last visit, three months ago. Waited another half hour to be seen. I've been a patient here for years and never had a problem until Dr. Hutt retired. The entire practice took a nosedive and hasn't hit bottom yet. Very frustrated and will likely be seeking another provider. Interesting that you can watch your primary doctor send and confirm referrals but after a week you are told they haven't arrived yet. Do the faxes get stuck in the wires or what? I just sat and watched four people get that same routine from the receptionist. SMH...

I have been using Village Eye Care for the past several years after working previously with an…read moreOptometrist in Amherst where the service level had declined. Village Eye Care has pretty much all of the good employees from Dr. Wadman's former practice in Amherst, and I've been very satisfied with the level of care I've received, in particular from Andria Demosthenous O.D and the opticians at the shop. There are some older negative reviews on yelp that I would take with a grain of salt-they refer to the prior Optometrist/Owner of the practice who retired several years ago.

This is the best optometrist I have ever been to. The Dr. is extremely professional and…read moreknowledgeable. He clearly cares about the customers satisfaction and quality of service recieved. The entire staff is great - from the small details to the large. From the quality of the exams etc to getting you every ounce out of your insurance benefits. I have never had such a good experience getting a new pair of glasses/contacts and I have never felt so comfortable spending my money on these needs. A++

Worst experience ever. When we made our appointments told me I have never been there. When i was…read morethere three years earlier. Person on phone was rude and not helpful at all. This was Lens Crafters and not Orlen Eye Care. Originally had made appointments in December of 2025. Sent one copy of other place where we got our eyes check and the day of our appointment said they never received it. Again this is not Orlen but Lens Crafters. Anyway do not go to Lens Crafters. Orlen Eye Care is great and thorough. After exam go some other place for glasses.

Rude, unprofessional, BS you and pressure-sell you. When you have a problem, get ready to be…read moretreated like dirt, have to call corporate, and then wait 5 days and play pen pal with corporate to maybe ever get any resolution. Be warned. They tried to pressure me to buy every feature listed. When i went to pick them up, I saw right away that the frames were not the ones I ordered.Damar was rude as all get out when I had to return the wrong frames. Tim tried to BS me to death and said "You can return them within 30 days, no questions asked." I told him it's an hour drive each way, and that I have mobility problems. He said it would be "no problem to return them." I called to tell them again that they are the wrong frames and I don't like them any better at home. No answer - machine says will call back within 2 days. 2 weeks went by, calling every few days, never got a call back. My spouse got a message, and when I called back, Damar was cutting me off and throwing attitude at word one. Turns out returning them IS a problem. They claim they can't cancel the payment, can't accept return by mail, and all this has to be done in person 2 hours drive on a person in pain. That's not what you said in the store when you wanted me to walk out with them. Should've read the reviews before I went. Don't buy frames there, order them online and just get your script filled.

Since the change I've experienced long wait times and discrimination by doctor and some of the new…read morestaff. I've scheduled appointments for example 2:00pm and arrive on time and doesn't get seen until about 2:45pm. Once meeting the doctor she interrupts when your describing your symptoms and when touching you she's not giving you the same treatment as the last client before you and barely wants to touch you. I've believe in giving people benefit of a doubt but when it's displayed on several times then there's a problem. Too many apologies isn't enough for poor customer service and how you pick and choose who you want to serve. And not valuing customers time and money spent in health care insurance and quality. Racism is shown so often when I come and I definitely miss the previous owner and doctor. I will be searching for another eye care specialist. I should be leaving a doctors office at 3:45pm when scheduled for a 2pm and is on time. As a social worker this is unacceptable.

I went in for the appointment and got everything done. Did take a month to get in but they said…read morethat people cancelled all the time and I could get in sooner if put on the list. Had my original appointment because they never called. The major thing is I went in to get new frames. They didn't have any available that I liked because they were limited being on mass health. I found some that they said they would order because they needed new inventory anyways. Said they would call. After more than 6 weeks, nothing. I called to ask and they said I had to make an appointment to come in to see if they were there. I am sorry, why should I have to waste time and money (for gas used) to just see if they were there. They couldn't find any note that I saw was written. I am doubting now that they even had a wait list for cancelled appointments to get in sooner. Not recommended.

I have bought my glasses and done my eye exam here for years. Always a positive experience with the…read morestaff. I'm tough on my glasses and Everytime I need an adjustment or help their team is always willing.

Made an appointment about 1.5 months out. Arrived early on appointment day to find my appointment…read morewas never scheduled properly, and they had no record of who I was. This is despite me giving all of my insurance information at the time of scheduling and double checking the appointment information at the end of the call. I'm new to this area and had the correct doctor's name and location saved in my phone. Bottom line: They only book appointments over the phone with no email confirmation, so I guess get the full name of whoever you speak to and maybe call the next day to make sure it's actually booked. Otherwise, you risk wasting a lot of time.