Margarita in the ladies shoe department was excellent, not only was she friendly but also very helpful. A-1 service from her. But why is the only staff member in woman's intimates a none English speaker?? Seriously? I don't pay in pesos, I expect English to be at least understood by all staff. read more

DO NOT ORDER FURNITURE FROM HERE!!! They " accidentally" cancelled my couch order beside one small piece ? Wtf?! Why would I want one piece? But the kicker was I Already paid for it!! $2500 dollars! They refused to refund me my money stating that they showed I didn't pay in their system. I had to pull up my bank statements and go back 3 times and call corporate and customer service and it took me over a month to get my money back. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. WILL NEVER SHOP AT JCPENNY AGAIN. YOU'VE LOST A CUSTOMER. read more

This is one of my favorite stores they always have a large stock and good prices. I recently had an issue with a jewelry purchase, and all the employees were incredibly kind and helpful. Veronica, Patricia, and Maryanne all went above and beyond to make sure that my purchase issue was rectified. I will definitely be doing more shopping at this location. read more

Jerry helped me with my purchase today.. Best help ever!!.. Very patient and helpful with my different transactions.. Give him a raise!!.. He knows his job!!.. Thanks Jerry read more

I went into Jcpenney to originally get some Levi's. I pretty much only wear 510s and a young gentlemen named Joseph I think helped me find a pair of jeans he gave me great customer service and will definitely come back again read more

Quality of merchandise is high, however almost zero staff. I left over 200.00 of clothing on the counter because there were 6 people ahead of me waiting for shoes to try on. Now I remember why I only order online and ship to my home. read more

Not shopping here anymore. Long lines equal long waits to get to a cashier. On top of that the cashiers then help customers shop online. If you want to provide that level of service get more cashiers!! I'm out. read more

Came to buy some shoes and the lady in the shoe department was very friendly (only reason for the 2 stars) When I found the shoes I liked, I was ready to buy them but no one was at a register. I wondered around for a bit, looked at other merchandise hoping someone would go to the register but they didn't. So I went upstairs and found the customer service desk. I asked if they did purchases since no one was on the floor she said it was fine. The shoes I got were originally 55 dollars. Then were marked down to 40, then 14.99. So the lady rung me up and she said they would be 45 dollars and change. Then I told her the price says 14.99. She double looked the shoes as if she didnt believe me. No I'm not trying to rip yall off, but only reason why I got them was for the low price. No apology or anything so then it went to 16.10. I paid no thanks or anything just put my shoes in the bag and put them in my face... Great customer service you got going Jcpenneys! read more

I made an appointment and waited over 1 hour and a half to start. I heard one of the women at the counter say that they had booked 84 appointments. I understand there was a holiday demand however the staff was very disorganized and only made things worse by ignoring customers. They wouldn't keep you appraised of when they would be ready and didn't do a decent job of communicating with one another. The photographers seem to not have any experience with infants and rushed everyone through their session. I was very disappointed and only bought photos because we had wasted three hours here and didn't want to do it all over again. This is why most customers are leaning toward independent photo studios. I won't make the same mistake again. read more

Jennifer B. went above and beyond to help us get everything we needed. Rugs had to be ordered which is better so they are delivered etc. Check it out. read more

I was impressed looking for Easter dresses this year. I had gone all over and my last stop was Montclair Plaza. I went to Macy's first and the dresses (for my two little ones) were $58 and on sale 50% off. I didn't see much I liked and decided to check JC Penney before settling on something. The dresses there were $25 and were $20% off. I found adorable dresses for both of my girls, plus got a couple summer dresses for my 3 year old, all for what I would have spent on just the Easter dresses everywhere else I went. I was pleasantly surprised! read more

I love the Sephora inside this store. There's one girl in particular who always helps me she is so helpful and is always able to recommend new products to me. She gives samples and is always sure to make amazing recommendations. read more

If you're looking to get your make up done Jasmine.G in the Sephora beauty center is the best! She's was so sweet and so helpful!

I came in last weekend to Sephora and was immediately greeted by a friendly associate, Jessica. I asked her where to find a certain product which she happily showed me and also suggested alternative products I could use that are either similar or even better than what I was intentionally going to get. Her customer service was phenomenal, one the of the best I've encountered at any Sephora. Will definitely be coming back... Hopefully she'll be working! read more

Great store, love the merchandise, I love the sales, and I always get great customer service. I love the Montclair jcp :)

I ordered a groupon for pictures just for the holidays and it was complete madness. Horrible customer service in booking the photo appointments/cancelations. My family waited for an hour and a half and not once did an employee come up to us and let us know how much longer it would be or that there was an overbooking. Very frustrating when you have little kids and there is an hour wait ahead without warning. One of the photographers was walking around barefoot and it just came off as very unprofessional. I went up to the receptionist and told her we are just going to cancel when we had been waiting for and hour and a half and she just responded "Okay, would you like to come back and schedule an appointment for the future?" No ma'am. Never will I ever!!! read more

Love the store... specially the first and third friday, which are clearence days... :D

I wish I could give this zero stars complete garbage I couldn't believe what I was hearing I was in complete shock anger emotions ! So mad I wanted to cry . I went to return an item having the original receipt but I started my sons disabled grandparent had purchased the item and I wanted to know if I could have the cash back the rude blonde bitch( I have no respect when a person makes fun of disabled people ) said they needed to come mind u if I didn't state that she wouldn't even know who purchased the item and I thought with the original receipt it wouldn't even be a problem so she called her manager and they were on the phone laughing she hangs up the phone and says this time I can do it but me and my manger want to know if there disabled how did they get to the store ? Wow wow wow I couldn't believe she asked that mind you grandparent is in early 50s and recently has been diagnosed terminally I'll I took so much offense I will never shop there again and I'm closing my credit card account read more

Excellent customer service experience with Erik Ruiz in appliances, very happy with purchase

I'm glad this store is still around. I'd give them higher marks, if they'd hire more sales people and stock more Levi's. I like that they have coupons again. Print coupons off the internet before you head over there to save money. Nice selection of workout clothes. read more

I seriously wouldn't even want to put a star but whatever. I went into the sephora in jcpenney and there was 2 ladies working. Right off the bat I knew they didn't want us there for whatever reason. So my friend and I asked them for a sample and one of the ladies went ahead and did only mine. I'm Filipino, keep in mind. As the lady was color matching me, she started talking in Spanish with her other coworker. I understand most of what she was saying, "they act like they wanted our help but they just wanted a sample" she kept sighing and acting like she didn't want to do HER JOB!! I was upset because she had the audacity to even speak Spanish in front of me thinking that I didn't know what she was saying. Also she just walked away and kept staring at is. HORRIBLE SERVICE NEVER GOING BACK. And highly recommend you don't either. read more

Is anyone managing this store ?! It's a disaster !!!! And there is maybe 1 person at most at each register. During Christmas time... this seems like a major miss. It's completely destroyed in this store... it looks like Ross. Merchandise all over the floors. Obviously no one cares here. And service... so slow!!!! No one is pushing these associates to try and pick up the pace to get through a line. Ridiculous. Thanks for the reminder to never shop here again. Not worth it that's for sure read more

Store is always dirty , employees always seemed bothered and unhappy or give you looks like you're about to steal items , hate coming here rather drive to ranch or chino read more

Always an issue. Once i got an order, they couldnt find the toddler sweater, and im guessing they just threw in another one. Not even close. Bras are terribly cheap. Now i got a bedframe from there missing 9 pieces. And I , me , I have to jump through hoops to get the pieces or refund, exchange...blah blah blah. Im soooo done with this store. Its just terrible. They missed pictured at the studio, when i got my hair done at the salon they didnt do what i asked them. I said just dye my roots they did my whole head!....I went to sephora and they wouldnt help me. i said i think im looking for this but can you help. she said here try this and walked away. That was it. Im just fed up with this store, Save your time!! read more

Have you ever tried to get things resolved with jc penny credit card service? First they are rude. I have never been late paying. Supposedly i was a day late paying, i get hit with a $27.00 late fee. I have great credit and never pay my bills late. The rep basically said i was lying. I got the charge taken off, when i wanted a supervisor i was on hold over 30 minutes. The rep told me no supervisor till 4:00. (This was 3:00). I like jc penny for clothes i use their card for discounts and pay the balance in full. You are better off using your debit card or credit, but not theirs. I am so turned off by this, i don't think i want to shop there again. read more

We were moving and in January 2018, I ordered custom, window coverings ($9,000+) from JC Penny in Montclair, CA; and the process was horrible and very stressful. Long story short, the salesperson verbally told me the tentative, installation date would be 2/22/18. When I contacted her to confirm the date, she said, "That's the tentative shipping date, not installation." I called JC Penny installation to inquire about the blinds and shared with the associate the install date of 2/22. She said, "We received your last set of blinds on February 20th; but, a few installers quit, so your new install date is March 15th." That was unacceptable. So, after complaining to the store manager (unbeknown to me, custom window decor is not under his umbrella), the district manager of custom windows called and offered a 10% discount and March 1st installation. Again, unacceptable. Since the installers couldn't install on 2/22, we had to change plans and reschedule our move-in date, which resulted in the pay-out of additional money. However, we agreed to the March 1st install date; and the district manager said she NEVER received the email. Therefore, she scheduled us for March 15th, between the hours of 8:00 a.m. and 1:00 p.m. OMGosh, she was a hot mess! She was rude, disrespectful, inconsiderate and could NEVER tell the truth! I wrote the better business bureau and complained. On 3/15, the installers NEVER came! A little after 1:00 p.m., I called her and told her the installers weren't hear. She said, "Yes, I called you Wednesday to tell you our corporate office received a complaint from the BBB, Better Business Bureau, saying you wanted to cancel your order, so corporate agreed to give you 25% off the blinds. Since I didn't hear from you, we canceled today's install." I complained to the BBB, that's my prerogative; but, I NEVER told them I wanted to cancel. She NEVER called! We have phone records to prove she NEVER called any of the two listed phone numbers. As we talked, she kept cutting me off; then, she hung-up the phone in my face! I complained to corporate. The International District Manager called; and she refunded our entire deposit, over $3,000. I would NOT recommend JC Penny Custom Window Coverings, Montclair, CA to anyone! Go elsewhere! Budget Blinds, Three Day Blinds, etc. read more

Worst customer service ever. The 2 girls working right now where rude, did not help us and when we wanted to pay ignored us eve tho I kept saying excuse I want pay! I won't ever come back read more

Jcpenney portrait studio. Made an appointment for 12:15pm was seen 2 hours after our appointment. Took 10 pictures. Was told to wait till they were uploaded to look at them. It was an hour wait for that process. After the hour wait was told we had to redo 4 poses because someone blinked. We asked if we can see those messed up ones they refused. I think they had a crash in the system and lost some of our poses. After our make-up was half gone and curls lost. We had to retake 4 poses. Mad and upset we just did it anyways. Waited another 20 minutes to upload again, picked 2 pictures and ordered a canvas. Family left after being upset and tired of waiting so long. Now they had us come back another day to pick up the canvas. That's fine and understood since it was a different request. I came back the day they said it was to be picked up. After waiting another hour to have them look. They told me that it's supposed to be there. Let me ask downstairs to see if it's in the loading docks. Waited, waited, waited. They said sorry it's still not here. You can walk around the mall. And see if I can get an answer from the loading docks. I didn't want to wait gave my number and no call that day. Called the nexted day and again no call. So we are on day 2 with no call. NEVER AGAIN WILL WE GO TO JCPENNYS STUDIO!!!! read more

The "new" Penneys is wonderful. I spent a lot of time and money there just last week and had a great time doing it. They are obviously trying very hard to rebrand themselves and, I think, they have done it. They were trendy, had inviting displays, the quality looked good and they are reasonably priced. I received great service and friendly attitudes. Thanks, Penneys and way to go. read more

I took my daughter for the first time to get some glasses at the JC Penny Optical and we had excellent service. Not only did they offer suggestions but were pleasant and helpful. Thank you for your help and awesome prices. I can't recall the gentlemen's name that helped us but he was new and knowledgable. We will be back! read more