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    JCPenney

    4.0 (4 reviews)
    Closed 11:00 am - 8:00 pm

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    4 months ago

    Helpful 5
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    Love this 3
    Oh no 1
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    45
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    5 years ago

    Helpful 2
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    47

    11 years ago

    Helpful 1
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    9 years ago

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    Ask the Community - JCPenney

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    Boot Barn

    Boot Barn

    (2 reviews)

    Tell us about your BootBarn.com experience…read more Very very dissapointed in your new Hagerstown Maryland location. The staff are awful. If your store manager is named Holly Young Wade (found with a quick Facebook search), she was equally as rude and should be ashamed in how she and her staff treated us this evening, February 22,2023 especially since her store is so new. We are a military family from Texas, we've visited a lot of Boot Barns, Cavenders, etc and this was by far the rudest staff. It's a shame because it's such a nice store and could do really well, but customer service goes a long with us. We were going to purchase boots for my one year old and were never offered help. I entered the store with my three year old daughter, two staff members and your manager stood by the desk and looked at us and did not say a word to greet us. All stared and then looked away. We were the only customers at the front so there was nothing else they would be occupied with. A few minutes later my husband entered with our one year old, again not one staff member acknowledged him they just stared. We looked at the hats and then made our way to the boots. Two staff members were talking for several minutes near the boots and neither of them ever asked us if we needed help, needed sizes etc. They did not acknowledge us at all. I noticed a male associate greeted and offered help to two women shopping in the clothing during this. Then the store manager passed by us again, just looking at us and not saying a word. We made it all the way back up to the front while browsing the store with not one greeting. We were exiting the store when a large family (all white, if that matters) entered the store and was greeted by every single staff member standing at the cash register. In fact, they were greeted several times and told "let us know if we can help you" as we exited, I looked back waiting for a "thank you for visiting" as nearly every store tells you- absolutely nothing. I will be telling all of our friends about our experience as I know many of them were excited about having a Boot Barn location in our area now. I will take my business elsewhere and buy my son new boots at a store where we are acknowledged. I cannot believe this store's customer service was so terrible today and that the store manager was there and acted just as rudely. Notifying Boot Barn corporate in hopes that this gets back to the store manager and staff. Thank you, Grace Hernandez

    Huge selection of work boots and casual comfort shoes. Staff helped when we could not locate…read moresomething. I greatly appreciated not being hovered over while trying on numerous boots but when I asked for help they were extremely responsive. Very pleased with the clean and organized. The layout made it easy to navigate. Alyssa the associate who helped us was on point. Great overall experience.

    Hagerstown Premium Outlets

    Hagerstown Premium Outlets

    (89 reviews)

    $$

    It is April 2026 and this outlet has turned into a ghost town, it is really sad. Plus side is you…read morecan always find closeup parking and no crowds to deal with. Shop workers I encountered were all very nice. The food court is completely empty! Everything looked boarded up! I walked in there with my 4 year old who had to use the bathroom and did not feel safe walking back the corridor of the food court to take her to the restroom. Literally no one was in the food court building that I could see. Thankfully one of the shops graciously let me take her in theirs. If you want food the only place is the steakhouse outside the outlets. They do still have some good store options left I like - bath and body works, Janie and Jack, Kate spade and if you need furniture I know the last place you think is an outlet mall but you got to check out Legacy Furniture in the back. Amazing quality custom furniture. It's pricey but worth every dollar! This is a convenient location to Winchester. I don't like driving all the way to Leesburg anymore and would love to shop here more if there were more options to shop from. Please consider attracting some better stores. It will likely never happen but I would love to see Tory Burch, some home decor places like Kirklands, Williams Sonoma, Pottery Barn, etc. Heck, why not see if some regular stores like a Tjmaxx/Homegoods would move in? That would be awesome! I hope the next few years see some improvements!

    I remember this place when I was little and it was bustling with people. Certainly not as much as…read moreLeesburg, but it was pretty full in occupancy. Well its October 2025, and it was like a Ghost town and the food court was by far the saddest one. I think only two places were opened on a Saturday. Lots of stores are closed and the parking lot was completely free. Not much selection now in terms of things. They still have some clothing stores left, but not sparse in terms of styles. The food court is actually clean because of the low foot traffic and someone is constantly cleaning the place. They do have Tesla superchargers here so its a good place to charge and walk around. The chargers are in the corner of the lot and typically just walking to the bathroom and back and most of the charge should be done so not really much time left to wander. It was sad to see and kind of made me feel like life has moved on from my childhood.

    JCPenney - deptstores - Updated May 2026

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