Please tell Norma the cashier to quit.harassing me about getting a credit card…read more Every single time. I have actually quit going into the store because when I see her on the register.I turn around and leave. She's like a dog with a bone when it comes to credit cards.

Picked up a tux for an out-of-town wedding. Pants were a little short. They arranged to get them…read moretailored at a nearby location.

I haven't been to a JCPenney in a long time. I forgot how packed one of these can be. And not…read morealways with items that you necessarily need. I came in here looking for gifts only to find disappointment. Being one of the anchor stores at the mall you would expect it to be packed with a lot of what you may need. I ended up walking around in here looking for a good amount of time. I was surprised that I did find some items. What was a bit off putting were the lines at the registers. That is when you could find a register that was open. When you did find a register that was open you had to wait in extremely long lines. I mean it's one thing to pick up an item in one department but have to traverse to a completely different department in the store to pay for that item. I will say, the service here from the staff was impeccable. The lady that helped me had just delt with three difficult customers when it was my turn. That didn't bother her, she was still a gem to deal with. She was chatty and had a happy demeanor. I would go back to just interact with her.

Beautiful store so, clean and orderly. Bought white Tee shirts made in Pakistan. Cotton blend. Very…read morenice. Bought some men's cotton, knitted boxers made in Bangladesh. perfect fit, very comfortable. Paid a little more for the Stanford brand but well worth it. Hanes is cheaper but just not happy with their products. Thank you JC Penny for being a quality store. You stand out in our world full of deception and cheap, inferior junk. You are something in our world we can still count on. Now if I could just get a real landline phone.

I remember this place when I was little and it was bustling with people. Certainly not as much as…read moreLeesburg, but it was pretty full in occupancy. Well its October 2025, and it was like a Ghost town and the food court was by far the saddest one. I think only two places were opened on a Saturday. Lots of stores are closed and the parking lot was completely free. Not much selection now in terms of things. They still have some clothing stores left, but not sparse in terms of styles. The food court is actually clean because of the low foot traffic and someone is constantly cleaning the place. They do have Tesla superchargers here so its a good place to charge and walk around. The chargers are in the corner of the lot and typically just walking to the bathroom and back and most of the charge should be done so not really much time left to wander. It was sad to see and kind of made me feel like life has moved on from my childhood.

Looks like stores are moving on though there are still some big retailers like Ralph Lauren, Under…read moreArmour, North Face open. No food other than coffee available in food court. Not worth a visit anymore

Such a great place to go to! The man working that day was so sweet! Extremely attentive when we…read morecame in and he remembered both my sisters and their order!! My sister was able to order the shirt she wanted for her husband and it was such a simple process. Definitely will come back! Thanks for such a pleasant experience, especially with this personally being my first time coming in!

I'll start with, I didn't buy anything here. Why? Because they didn't have anything in my size…read more(in a good way...needed 2XL). But instead of just sending me on my way, the person working (sorry, didn't get his name, but this was on Wednesday, July 12th) suggested I check out Columbia Sportswear Outlet just a short walk away. I was able to find what I needed. Excellent customer service! A BIG reason why I shop at this chain.

The joys of saving money! I've been to many outlet centers throughout the country and I must say…read morethis one has to be one of the cleanest I've been too; J.Crew itself was clean inside and out. I was creating as I walked in and was quickly pointed in the right direction (Mens pants) the employee didn't stop there though; she continued to give excellent customer service by giving me some brief product knowledge about their different fits. I was really pleased with the cleanliness of the store as well as up beat personality of the employees. The only thing I was sadden by is that the didn't sale mens shoes.

I feel like when I walk in this store, the management acts as if they are too good to look down…read moretheir nose to say hi, sometimes they will speak, and sometimes not, I feel you shouldn't have to chase someone down to try things on, not my favorite Jcrew, love all the folks at the Leesburg outlet!!!

I really enjoyed shopping in this store. I was able to find what I was looking for and something…read moreI'd about given up on finding. The store was clean and well organized and the staff was friendly. I paid more than I'm used to for some of the items (a pair of ladies black shorts for my MMA class) but I was glad to find them. Finding ladies athletic shorts that are long enough to meet my schools requirements turned out to be much harder than I would have thought. I wanted to mention my cashier by name but I forgot to write it down and it's not on the receipt. She was extremely helpful.

Great service, great selections, at a great price. I was blown away by the super service today…read morewhen I had to buy a new dress shirt for a friend's father's viewing. I was personally taken to where I could find the shirts and shown several options. Awesome!!! Great store!!!

This is another mall that I don't actually feel bad visiting (a.k.a. Dead Mall Syndrome). This one…read moreis still mostly full with a lot of folks bustling around - at least on the Saturday I visited. There also businesses ringed around the periphery, meaning that this is a busy area - if you're nostalgic and/or like your retail all in on place, the Valley Mall is for you! Recommended!

Today, 12/23/25, I visited this store to pick up a customer order. The counter clerk was unpleasant…read moreand unhelpful. She was also outright rude, acting as if she did not want to retrieve the customer's order. I asked for a manager; she resisted calling one and displayed an unnecessary attitude. When the manager finally came to the front, she was not helpful either. She did not look for the customer's order and simply told me it was not there. To justify not checking, she stated that she had already told the customer the store did not have the item they ordered. This store has EXTREMELY POOR customer service, and as an African American woman, I was led to believe that the behavior I experienced was prejudiced.