I went with their recommendations and it worked for me Good products and reasonable local owned…read more I'll buy as long as they're in business. Knowledgeable.

Came to this store at the recommendation of a podiatrist on a whim, stopped in to see what they had…read morefor newly diagnosed plantars fasciitis. There was myself and another patron in the store. Store worker man walks right by me, no greeting, no I'll be right with you. I waited for other customer to leave and the worker comes over to me. I had sandals on, no gym socks. I explained the plantars situation. He asked if I had gym socks that I would need to try on shoes, at which time I looked at the box of nylon slip ons on the floor. I asked him, if they didnt have a gym sock throw away like Nike. Worker Says to me, they are Nike; to which I retorted, well you're charging just as much as Nike. End of interaction. No thank you. Rude sales person. Snarky and inattentive. Sad, because I'd prefer to support local businesses rather than mail order. I cant help to wonder why a box of nylon socks were sitting in the store, but I was told I needed a full gym sock. Keep in mind, the worker never asked me if I was looking for a shoe or a sneaker. You have to wonder what this was about. Hmmmm.

Great store with a good variety of women's shoes--athletic, casual and even special occasion shoes:…read moreI always like to shop in the clearance section. The only thing that would make this stir better would be if it were larger--like maybe a two level store like the one in Rockville.

Very nice store in a great location. Easy to get in to from inside the mall or outside. The store…read moreis very open and the shoes are easy to see. They are set up by style which makes shopping easy. The staff here has always been friendly and helpful. The prices are not bad and they often have sales. If you are looking for shoes for any occasion, I highly recommend stopping here.

The girl was very knowledgeable and extremely patient as she brought many pairs of shoes out to me…read more She couldn't have been nicer.

I absolutely love this place. The staff is amazing. I usually deal with Kevin or Lisa but the rest…read moreof the staff is very knowledgeable. It doesn't matter if you are a runner, walker or just on your feet all day, charm city will be able to assist.

Came to this store today and out of the two workers, they did not want to assist and help us look…read morefor 4 pairs of shoes. Very disappointing to have a large store in our area and not want to help. They were not busy and it was 4pm. Why apply for this kind of work and not do the job! We enjoy getting our shoes from sketchers, but was forced to go to the other shoe store Off Broadway, and found a few pairs.

I had to return 2 pairs of shoes and Lynn was just outstanding that helped me. She was so nice and…read morepleasant. I was a little worried what kind of service I would receive with my return. Lynn made my husband and I feel so comfortable and we couldn't have had a better person to assist us! Kudos to you Lynn and thanks for your expertise!!

I called and they could not help me as the shoes I wanted were not in stock. I did find a pair off…read moreof MD26 and they are what I was looking for.

Similar experience to some other reviews here with customer service. I don't get it. Every time I…read moreshoe shop, I'm prepared to drop $300-500. However, when I am in my off time, I'm shopping in my blue jeans. Perhaps the earlier reviewer is correct in the judgement placed by the sales folks. Well, that's too bad. I will take my dollars to somebody who wants them & does not consider my jeans a statement about the cash in my wallet.

If you buy a pair of shoes/boots make sure they fit PERFECTLY, because once you leave the store,…read morethey won't exchange or refund your money unless the problem you're having with the shoe is a mfg. issue. I spent $145 on Oboz shoes. The shoes felt fine in the store but after wearing them for a week I was having too much rubbing/friction below my ankle bone. I brought them back to the store hoping to exchange them for another model but all they did was stretch the shoe, which made no difference , and sent me on my way. I contacted Oboz but since I purchased the shoes at a retail store they or unable to help. They suggested going back to Trail House.

I bought a pair of Keen hiking shoes from the Trail House and within a year both shoes tore at the…read moreinsoles. The Trail House refused to replace or provide a partial refund for the shoes. I do not believe that a $200 pair of shoes used lightly to moderately should begin falling apart within one year, but apparently The Trail House believes this is perfectly fine.

I've been in this store several times and always find something unique to buy! The prices are…read morereasonable. The staff is always so friendly and helpful! I recommend stopping by for some unique buys!

I love shopping at this little boutique. Even though I'm of a certain age and a lot of the clothes…read morelean a bit younger, I manage to find some great basic pieces and still like to look at the fun pieces I wish I could still wear. Their window displays are always gorgeous. They carry Z Supply, Pistola, Steve Madden, Free People and Free People Movement, a few Spiritual Gangster items and many more. You can catch really good sales too. The staff are always so friendly and helpful and Erycka goes over and beyond for her customers. I would recommend paying close attention to the return policy - 14 day returns within 7 days full refund and 14 days store credit. I was unaware when I purchased and tried to return an expensive sweater I was never going to wear but they were kind enough to give me a store credit despite being 2 days outside of the return policy.

Extremely rude customer service. Called to ask if they were open for in store shopping and was hung…read moreup on in the middle of my question. Called back because I thought mine or their connection dropped out and was interrupted in the middle of my question again and the employee sarcastically/aggressively asked "Hi I was wondering if you wanted to pay my student loans" Called back and just heard background noise and no one would answer my question. Called again and was just sent to voicemail. What. The. Hell.

love love love zebop. amazing clothes. huge selection of different hippie styled outfits. the…read moreservice is 10/10. Sav, Riley, carly, and Gwen are the best people ever. if you have the chance check it out! you won't be disappointed.

The good about this store is it's clean well lit and merchandise is above par the negative is the…read morestore is only open tonight till 9:00 (specially before Christmas) (they keep harping about Covid being the reason-saying no one wants to work) not fooling me! I am having back issues had a hard time getting to the register it was a close call but I.had three minutes another woman was behind me well the man that was at the register I gave him a pair of boots that were in clearance he said they weren't and would not double check for me. NO- I almost left all the other things I had there -- of it wasn't for the woman behind me we wouldn't have been cashed out but the nice sales woman said she would open the drawer! The store was xtrememly hot and I guess I am Spoiled but I do love a shopping cart Didn't get my sister her boots. Cause he didn't feel like looking it up - it really pisses me off cause I know they were less MY FEET HURT SO I DON't wanna rate this experience but if I have to 3 stars is a stretch

Sweltering Conditions - No A/C for Weeks…read more I stopped into Macy's at FSK Mall and couldn't believe how hot it was inside. The air conditioning clearly isn't working -- it was uncomfortable just walking around. I saw employees working in short sleeves with fans blowing on them at the registers. One even mentioned it's been like this for quite some time. It's not just unpleasant -- it feels unsafe for both staff and customers in this kind of heat. Disappointed that such a large company hasn't addressed this by now. Do better, Macy's.