Ugh, if I didn't have to, I would not have stopped here. Before my trip I needed to stop and grab…read morean extra power cord. I had did that the day prior and when I got home and opened the package to pack the cord noticed that it was damaged to the point that it was not usable. I figured that I would just stop along my travel and exchange the broken one for a new one. GPS will show you where to go when you don't know the area. Exactly what happened here. I wish now that I would have went elsewhere. I walked in and went to the area they had setup for customer service. Told them that all I wanted to do was exchange it for exactly what I had. They kept the item and I went back to the electronics department to find my replacement. I searched and searched and searched for a replacement. I wasn't seeing what I needed. I went to look for an associate to see if I am just blind or if they were indeed out of the item. When I saw an associate I went over and asked if I could get some help. It was a bit funny, I had asked one and had two come to help me. When I pointed out the item that I needed she used her little scanner thing and scanned the peg. Her database was telling her that there were two of them in stock. But not on the peg. We looked through every peg as a just in case. Nothing. Walked the department to make sure there wasn't a display with them on, nothing. Then the truth comes out. They had no one with knowledge of the department currently working. So even though the associate was answering my questions, her knowledge of the department was nil. She was just giving a blanket answer. Working retail prior in my life I would have gone to the back to check and see if it was just sitting on a shelf waiting to be placed on the floor. Or at least that's what I used to do when working. We would constantly pull items from the back to see if they could go out, if they didn't, they just went back to the back. I ended up just buying the charging cord that was shorter because it was needed and I didn't have any other time to stop elsewhere before reaching my destination. Went to the front and told the associate I was dealing with what the situation is. This is the irritating part. For me exchanging an item that was damaged to no fault of my own and having to get an item that was similar but not exact, I could receive the difference back to me via put back on my debit card (which is my money and basically cash in these days) or I could receive it back as store credit. For real, you think I want to carry around a gift card with like two dollars on it. I guess I'll just wait the three to five business days for it to show back up in my banking account.

Neat, tidy and well stocked, even if they didn't have a paid of dress slacks in my size…read more It's the same exact layout that I've seen in other Target stores and that includes the wide aisles, the same clothing in women's and men's and kidswear, plus electronics and food (limited produce and meat) and personal care. Open late, too. The sign said 10 pm!

This is another mall that I don't actually feel bad visiting (a.k.a. Dead Mall Syndrome). This one…read moreis still mostly full with a lot of folks bustling around - at least on the Saturday I visited. There also businesses ringed around the periphery, meaning that this is a busy area - if you're nostalgic and/or like your retail all in on place, the Valley Mall is for you! Recommended!

Today, 12/23/25, I visited this store to pick up a customer order. The counter clerk was unpleasant…read moreand unhelpful. She was also outright rude, acting as if she did not want to retrieve the customer's order. I asked for a manager; she resisted calling one and displayed an unnecessary attitude. When the manager finally came to the front, she was not helpful either. She did not look for the customer's order and simply told me it was not there. To justify not checking, she stated that she had already told the customer the store did not have the item they ordered. This store has EXTREMELY POOR customer service, and as an African American woman, I was led to believe that the behavior I experienced was prejudiced.

Love love love this store I always go here when shopping for swimsuits it's the ONLY place I know…read moreof that doesn't make you pay for the top n the bottom very classy, cheap section of clothes as well but mostly I spend my time & money in the kid section brand name clothes,shoes & hats at a discount YES PLEASE

Went to this toss after grand reopening for Covid and hardly anything was marked down. Not even…read moreEaster ! I don't know if it was lazy management or what but it was a total waste of time

I remember this place when I was little and it was bustling with people. Certainly not as much as…read moreLeesburg, but it was pretty full in occupancy. Well its October 2025, and it was like a Ghost town and the food court was by far the saddest one. I think only two places were opened on a Saturday. Lots of stores are closed and the parking lot was completely free. Not much selection now in terms of things. They still have some clothing stores left, but not sparse in terms of styles. The food court is actually clean because of the low foot traffic and someone is constantly cleaning the place. They do have Tesla superchargers here so its a good place to charge and walk around. The chargers are in the corner of the lot and typically just walking to the bathroom and back and most of the charge should be done so not really much time left to wander. It was sad to see and kind of made me feel like life has moved on from my childhood.

Looks like stores are moving on though there are still some big retailers like Ralph Lauren, Under…read moreArmour, North Face open. No food other than coffee available in food court. Not worth a visit anymore

I haven't been to a JCPenney in a long time. I forgot how packed one of these can be. And not…read morealways with items that you necessarily need. I came in here looking for gifts only to find disappointment. Being one of the anchor stores at the mall you would expect it to be packed with a lot of what you may need. I ended up walking around in here looking for a good amount of time. I was surprised that I did find some items. What was a bit off putting were the lines at the registers. That is when you could find a register that was open. When you did find a register that was open you had to wait in extremely long lines. I mean it's one thing to pick up an item in one department but have to traverse to a completely different department in the store to pay for that item. I will say, the service here from the staff was impeccable. The lady that helped me had just delt with three difficult customers when it was my turn. That didn't bother her, she was still a gem to deal with. She was chatty and had a happy demeanor. I would go back to just interact with her.

Beautiful store so, clean and orderly. Bought white Tee shirts made in Pakistan. Cotton blend. Very…read morenice. Bought some men's cotton, knitted boxers made in Bangladesh. perfect fit, very comfortable. Paid a little more for the Stanford brand but well worth it. Hanes is cheaper but just not happy with their products. Thank you JC Penny for being a quality store. You stand out in our world full of deception and cheap, inferior junk. You are something in our world we can still count on. Now if I could just get a real landline phone.

I really enjoyed shopping in this store. I was able to find what I was looking for and something…read moreI'd about given up on finding. The store was clean and well organized and the staff was friendly. I paid more than I'm used to for some of the items (a pair of ladies black shorts for my MMA class) but I was glad to find them. Finding ladies athletic shorts that are long enough to meet my schools requirements turned out to be much harder than I would have thought. I wanted to mention my cashier by name but I forgot to write it down and it's not on the receipt. She was extremely helpful.

Great service, great selections, at a great price. I was blown away by the super service today…read morewhen I had to buy a new dress shirt for a friend's father's viewing. I was personally taken to where I could find the shirts and shown several options. Awesome!!! Great store!!!

Noone answers the phones very frustrating trying to find products you want more information or a…read morespecific product in stock

It's so awkward to go into an unfamiliar Walmart. But we did it anyway. My dad had a few things he…read morehad to return. We should have known that we were going to be in for an interesting experience here when we pulled into the parking lot. Local law enforcement just happened to be on the scene. We honestly don't know what was going on in here, but there was a big manager presence at the front of the store near customer service. We walked up to return our items and had a bit of a wait as the confusion of what was going on was starting to subside. Once we were acknowledged that we were there it was still a few minutes before we were assisted. The girl that assisted us was very nice, and a bit funny, even if it were a dry wit she had. We went through the motions of the return and when it came to my dad receiving the funds back she gave my dad three choices. Gift card, back on the debit card, or cash. Cash was the option as we all know that it can take a few days for it to return to your account. Throughout the transaction we got to witness a funny exchange between the employees. While all the hubbub was going on with law enforcement an associate came to the counter asking for the cart key. One of the many managers that was dealing with the hubbub was informed by the girl helping us of the need. The manager looked a bit frantic while searching the counter for the said cart key. Exasperated, the manager asked where the cart key would be. The girl, with as much unenthusiastic sarcasm simply replied with, "It's hanging on a hook that says 'cart key'." I think there was a roll of the eyes in there too. I'm not sure. I kind of chuckled to myself until we walked away so I could laugh. I think this is a prime example of how competent some managers are in any given setting.

Every time I shop at Hagerstown Marshalls I hope for better service during check out. The manager…read morewas once again up front at the check out yet the line was backed up without any end in site. I personally saw two other associates while shopping. This will be the last time I set my items down and leave. I've never had this issue in Frederick and it's definitely worth the drive.

The service at this establishment is absolutely horrible. The entire staff needs to be replaced,…read moreand I will be contacting corporate when I get the chance. I rarely come here, but my recent experience with two employees has ensured that I will never return. I was out on my usual night walk when I saw two women leaving as the store was closing. I had my AirPods in, but the volume was low enough that I could still hear my surroundings. As I walked past them, one of the women was putting on her coat, while the other kept staring at me with a disgusted look. I briefly made eye contact before looking away. I know that one of the employees sometimes walks in the same direction I was headed, so I made sure to walk ahead of her to ensure she felt safe--because I know I wouldn't feel comfortable if someone was walking behind me late at night. As I continued walking, I heard both of them laughing at me. I know they were laughing at me because neither of them was having a conversation, and there was nothing else happening that could have been funny. This behavior is completely inappropriate. I am significantly younger than these women, and it's disturbing that they would judge and mock someone like that. It's disgusting that this establishment employs such judgmental and miserable people. Edit-- I honestly don't know if one of them was the manager, but either way, this is highly unacceptable and should not be happening especially toward someone much younger than them.

This is the best Ollies I have shopped. It is always neat and well merchandised and they always…read morehave great values. Due to the business model of selling closeouts, it is sometimes a little harder to find things as the inventory is always changing, but the inconvenience is minor considering the great values they offer. I highly recommend this store if you want to save some serious money.

LOVE OLLIES' the coworkers are always friendly and helpful I love their products too Can't go…read morewrong with shop shopping there and the prices are GREAT

I was really surprised at the amount of clothes they have in here…read more Definitely a lot of the DSG brand. However if you like Calia I felt there was a few racks of finds. Didn't find much adidas clothing on the women's side. Lots of Nike too. The shoes are where it's at. I'm an Adidas fan and there were loads and the sales were great! This place is easy to get too.

Many people in this store with no masks. I mentioned this to the store manager who told me there…read morewas nothing he could do. He told me there was no point in confronting them as they'll just tell him they can't wear the mask for medical reasons. However it was obvious he had no intention of asking them. He then wanted to offer me - a mask wearer - curbside pick up and online purchases. THIS SHOULD BE OFFERED TO THE NON MASK WEARERS as they ask them to leave the store. You can read it here in the government guidelines I found easily online. What is point is having a sign if the company refuses to at least try to enforce it? Have they not trained their employees in the danger they are putting their customers AND employees in? Have they not given them sufficient information to offer curbside pick up to those who refuse or can't comply?? I will never shop at this store again. Incredibly disappointed.