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Chico, CA

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JCPenney

2.3 (54 reviews)
Closed • 10:00 am - 8:00 pm

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racist manager

racist manager said all wetbackssssss to leave the store or shed call the police so rude and so annoying jcpenny was still open and she was saying threats over the intercom

Ceiling has huge rings of water damage
Megan G.

What is going on with our local JC Penny right now? Is this location closing or? Poorly stocked, not organized, hard to find associate to help and very dirty and dated. I used to shop here all the time, it's really one of the few department stores in Chico but it seems very unappealing lately.

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12 years ago

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13 years ago

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9 years ago

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8 years ago

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11 years ago

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9 years ago

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11 years ago

Sephora have the worst customer service all the employees was just standing there doing their own makeup.

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10 years ago

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15 years ago

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Ask the Community - JCPenney

Review Highlights - JCPenney

“I like this particular location of JC Penney.”

Mentioned in 6 reviews

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Urban Couture - Store front

Urban Couture

4.7(17 reviews)
1.8 mi
•$$

My husband and I were in town for the weekend for our son's ceremony, and at the last moment, he…read morehad forgotten his dress pants. Luckily, we remembered seeing a sign the night before that this boutique had men's clothing downstairs. We went in Saturday the next day hoping to find a pair and the brunette sales girl (wish I could remember her name!) provided excellent service. She informed my husband and I that the downstairs was closed for maintenance, however, she offered to bring several dress pant options upstairs. She gave us a variety of great choices, and my husband ended up purchasing one of her suggestions, which he loves! The service was super friendly, and the atmosphere was great. I also noticed the women's clothes upstairs were unique, so next time we're in town, I'll definitely be back to shop for myself. Highly recommend!

I went in yesterday to browse the store as I'm still getting used to the new area since I recently…read moremoved to Chico. As soon as I entered the store I felt like I was being watched every second..I would be just looking at something (not even touching anything) and the person working would be just staring at me. I've worked retail for 10+ years so I get the keeping an eye on people, but constantly staring and being around every corner I would turn felt a bit excessive. I love bdg and free people, I own quite a bit of those brands and shop regularly at free people locations and urban outfitters. I'm not sure if it was just the way I look or what but I'm not sure if I'll be returning because I felt quite uncomfortable. I also work at a clothing store downtown as well.

Photos
Urban Couture - Long sleeve free people dress

Long sleeve free people dress

Urban Couture
Urban Couture

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5th Street Clothing - EILEEN FISHER Event 2019

5th Street Clothing

4.0(24 reviews)
1.8 mi
•$$$

I oddly love this place. I go here every time I visit Chico and always buy something. Definitely…read morecaters to the older female shopper, but sometimes you can find something a little more on trend. Good selection, fairly large store. Old school service - they are super attentive and helpful. Stuff is tasteful but could be a smidge more contemporary. Expensive.

I was shopping for dresses today for my son and daughter-in-law's wedding in October and I went to…read morethe mall and I went to a couple places downtown couldn't find anything. I walked into this lovely little shop that I've always been intimidated to go in because it's absolutely gorgeous and I always feel overwhelmed when I'm in there. Carol and Jenny welcomed me with open arms. They made me feel so good when I walked in there. I've been feeling a little negative about my body lately but Carol dressed me, and I felt like the most beautiful woman in the world just letting her give me clothes and telling me what looks good on me and I came home with a beautiful new wardrobe that I get to mix-and-match but the mother of the groom dress is absolutely gorgeous. I begged my daughter-in-law to let me know if it was OK to wear black. She's the one that actually picked it out for me so I'm wearing this lovely little number with a gorgeous Kimono sheath over the top, and I'm going to look absolutely gorgeous alongside the bride, the mother of the bride and my handsome son I can't wait! Anyway, ladies thank you so much for the best experience of my life. I've been feeling very down on myself and you made me feel fabulous today. Thank you again if I could give you 100 stars I would. If you have the time pop in say hello to Carol and Jenny and give kisses because they're the best! Thank you again ladies for a wonderful afternoon it was so much fun!!!!

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5th Street Clothing - EILEEN FISHER Event 2019

EILEEN FISHER Event 2019

5th Street Clothing - Karen Kane Made in LA

Karen Kane Made in LA

5th Street Clothing - NIC+ZOE

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NIC+ZOE

For Elyse - These are two of my favorite pieces I just bought from their store!

For Elyse

3.7(77 reviews)
1.8 mi
•$$

For Elyse has the absolute best customer service! From the moment I walked through the door it felt…read morelike a VIP experience. Maddy and Jada were incredibly helpful. I was looking for a few outfits for a trip, and they put together a personalized room for me with thoughtful suggestions that I loved! You can tell they really care, I've never had such a wonderful experience before at a boutique! I will definitely be back, highly recommend

walked in looking for a black pair of bootcut jeans, left with a pair of black wide leg jeans. the…read moreservice is okay, the workers are very pushy when it comes to shopping. they ask "oh what are you looking for" and then they find like items similar to them. they give you a fitting room and then they push more clothing onto you, fitting rooms have a small mirror so it basically forces you to go out and look at the mirrors outside of the fitting room. i needed the jeans for an event which got canceled, i went to return them and i was only given back $98 back in store credit! i needed that 98 dollars back in gas and turns out i just left with some stupid store credit. thanks for the store credit, but the clothing is so expensive.

Photos
For Elyse - Head to For Elyse for the cutest new arrivals in summer, tanks, tees, dresses, and rompers!

Head to For Elyse for the cutest new arrivals in summer, tanks, tees, dresses, and rompers!

For Elyse - Shop online! at www.forelyse.com

Shop online! at www.forelyse.com

For Elyse - This jacket features a diamond stitch pattern and pocket detailing on the arm as well on in the front! http://forelyse.com/products/rebel-b

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This jacket features a diamond stitch pattern and pocket detailing on the arm as well on in the front! http://forelyse.com/products/rebel-b

Anika Burke

Anika Burke

3.4(36 reviews)
1.8 mi
•$$

An awesome dress shop. The quality is exceptional, dresses are beautiful/tasteful, and reasonably…read morepriced. Customer service is great. I recommend this store for dress selection, appropriate for almost any event.

I tried to buy my friend a gift for her 18th birthday, I go in this store for the first time and I…read morebuy a pair of pants that I thought might be cute, however I knew if they did not fit her I would return them as the pants would not fit me and they were $70 that was supposed to go toward her. I informed the workers who I was looking for and that it was a gift, not once did anybody bring up a "return policy" however I ended up seeing it on the receipt the day I went to return them 6 days later(which is within the 14 day return policy.) I walk in the store and talk to the man at the counter and explain that the pants don't fit and I would like a refund. I had my receipt, tags on the pants, and aside from when I finally gifted the pants to her and she tried them on, they have only been in a clean bag that I had also bought that day. The man seemed as if he would give me a refund as well but then says they smell of cigarettes, which they absolutely do not, but even if so I explained that if we can't wash them them that is not our fault whatsoever. But like I said we do not smoke and the pants have been in a smoke free car ever since we found out they didn't fit. The man sends me out the store and leaves me confused because whatever he is smelling neither I nor my friend can smell, because they are brand new and again we do not smoke, nor should someone be expected to alter how the environment they are in smells to accommodate a pair of pants that we aren't even sure will fit. I called the store multiple times with being sent to voicemail Everytime, and eventually resulted to e-mailing the business, I approach the situation as detailed and respectful as I can and it has been several days with no reply. Makes me think they are purposefully avoiding my email so they can tell me it is past the 14 day return policy. It makes me feel like they are just finding any ways to keep money even if it means bad business, it shows greed, unprofessionalism, lack of communication, lack of accountability, and it did not do anything but take my money and leave me with pants that will not fit anybody. I wouldnt even be making this review if they would have answered my email trying to find a middle ground or some form of understanding, even if they respectfully declined my request to return and explained exactly why would be better than being completely ignored. I've debated going back into the store, however the only reason I would even go back at this point is to say this which I have said to you guys about 3 times now all in different forms of communication. You cannot say I have not tried or have not been respectful about this situation and you choose to "reply" with silence. I would not bring my business back here ever, which is sad to say because I really do like the female employees there, all very accommodating and welcoming, the man at the front and whoever is in charge of answering emails is who I am directing this message to as those are the only 2 factors of this store that have absolutely repelled me to spend money at the establishment again. I have been more than understanding, more than patient, giving u multiple days in between reaching out to get back to me, but it is very clear how this business operates based off how I have been treated. I'm not sure if it is because of how I look, maybe the color of my skin, or if you treat all your customers with disregard because based on the reviews many people like this store, hence why I shopped there in the first place, but I have received nothing but bad service since going in to make my return

Photos
Anika Burke - Not pet friendly. Owner will have to leave in an ambulance (her words) if any pets are in her store. LOL

Not pet friendly. Owner will have to leave in an ambulance (her words) if any pets are in her store. LOL

Anika Burke - Front- This is where the owner asks that you stand if you have your 10 lb dog in a stroller (instead of in her shop).

Front- This is where the owner asks that you stand if you have your 10 lb dog in a stroller (instead of in her shop).

Anika Burke

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Labelz - If I can see the camera from the mirror inside the fitting room, it can see what the mirror sees.

Labelz

4.5(21 reviews)
1.7 mi
•$$

This store is amazing!!! The owner, Cindy, is one of the kindest people you could ever meet…read more Every time I come in she greets me with a smile and a friendly hello. All the clothes are gently used or NEW!!! At the best, lowest prices for name bands in town. Unlike other name brand, discount, chain stores, Labels is ALWAYS clean and very well organized. She also has a wonderful array of beautiful jewelry, like BRIGHTON. I recently found a fabulous pair of silver brighton filigree hoops for my mom's birthday (which she loved!!) for only $19.00. Another great thing about Labelz is the ever changing selections. At other consignment stores, seasonal items aren't moved out to make room for the current seasonal apparel. Labelz has great seasonal sales! If you log onto there facebook page and follow them, you'll even get notifications of all the upcoming clearance events! SUCH AS updates to the Champagne open house events!!! If you have gently, used name brand clothing, purses, shoes etc., bring them in. Every item I have put into the store has sold lightning fast. She will even give you store credit from your sold items. :) Huge parking lot, and GREAT customer service!! A++++++

Wow, the selection here is amazing. Prices are kinda high, but you will find something that you…read morelove here. The problem is finding too many good things! The sales associate on 5/6/25 was very friendly & knowledgeable. Had a lovely experience. Will definitely be back.

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Labelz - Upscale Consignment

Upscale Consignment

Labelz - Outfits in every style

Outfits in every style

Labelz - Christmas decor 2020

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Christmas decor 2020

JCPenney - deptstores - Updated October 2026

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