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    JCPenney

    2.8 (91 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    Reviews With Photos

    Outside mall
    L C.

    I went to JCPenney yesterday with my moms. She wanted to shop for deals on Cyber Monday In the home section. I didn't think they had any in store. Since Cyber Monday is exclusive to online ordering. But they had some great in store deals. No employees were available at checkout on level 2. So we had to go back down to level 1. We were in a long line to checkout in sephora section. But a beautiful looking plus size Latina (description mentioned for identity purposes), Associate 0362 (printed on mom's receipt) came from another area (another checkout in sephora or nearby) and told us that she can help us. So we followed her to another area and completed checkout. Since moms hasn't used her JCPenney MasterCard credit card in years, her account was closed. We found out when she tried to use it to pay for her purchase. The checkout clerk asked moms if she wanted to reapply to get a certain amount off her purchased. Moms did reapply and was instantly approved for MasterCard version of JCPenney card. Moms saved about $12 when she reapplied. Ultimately, the checkout clerk was not only beautiful on the outside. But also on the inside. She was professional. Patient. Helpful. Kind. Respectful. She was dressed nice and smelled amazing. I wish I knew her name. So I can post it on here. But I forgot to ask her. I wish I met her outside of her job. I would've shoot my shot. 5 star review for the positive experience that she gave my moms.

    Jennifer B.

    I haven't been to a JC Penney in decades (honestly, I thought this store was already defunct!) I only came into realization they were still around when Hubbers said we had a friend who would like a gift card from here for Christmas. And that was the only reason I came through here - for a gift card. Walked in and was overwhelmed with all the bargain buys! And an extra 30, 40, possibly 50% off coupon?! I meant to buy pajamas (as presents) at another store but ended up buying all of them here. 13 pairs for less than $150?! Also ended up with a few ugly sweaters for less than $12 each! I felt like I made out like a bandit! Cashiers were so nice and patient despite the long lines! I really need to keep this place in mind for more bargain shopping!

    Ladies stockings display

    I have shopped at JC Penney in Torrance. Lakewood, Culver City and Burbank, of all those stores I have never seen one in such disarray and lacking respect for the customer's shopping experience as the Carson location . Several employees were standing around doing nothing, when based on my observations and evidenced by attached photos, there are many things they could have been attending to. I wonder why JC Penny management does not demonstrate in the presentation of the store that our community deserves better.

    Shenelle M.

    If there's a sale...I'm here! If there's something I don't need ..I'm here! LoL I'm here so much I know what's new, what's about to get marked down, go on sale etc....lol. If I'm gone too long (2 weeks) the staff will know I haven't been there lately to shop...lol. Needless to say, this store ALWAYS gets my money. The reason for 4 stars is because the women's fitting room ALWAYS looks like crap and there's so much merchandise (go backs) back there that it looks like a store within the store. Yeah, no bueno.

    Wally S.

    The men's, Young men's, shoes sections are usually a disaster that lends it to being unshoppable experience. I've called and mentioned this to their Corporate office; at best all they can do is apologize and that they will pass on my comment/ suggestion. I no longer go there for myself... also the air is always stuff and they never turn on the air-conditioner, goes the same for the store at The Del Amo Mall (no AC)... JCPenney:: I hope you read this as I have reached out to you multiple times in the past in this regard !!

    Tip: If youre trying a new product buy the travel size to see if you like if you do you can always return & buy the full version
    Gina G.

    Ah, Sephora, how you love to make me broke. The Sephora section has to be by far the best thing to have happened to not only this JcPenny but to the Carson Mall as a whole. I've visited my fair share of JcPenny Sephora's but this one has to be my favorite thus far. Here, like in many other locations, you'll find all the top brands. My go to sections are Urban Decay, Smash Box, Benefit, Kat Von D, and NARS. Just last year my makeup box only consisted of a pressed powder, eyeliner, foundation, and mascara. I now have glow kits, contour kits, setting sprays, eyeshadow kits, etc. and all of these purchases were made at this Sephora location. The cleanliness of the store is good. I do see a lot of smearing/wear of the test products and the test products themselves are kinda icky to touch let alone put on your face. A simple arm swatch will do! You do not want strangers germs on your face. Yikes. As for customer service it's ok. During one of my recent trips I needed help picking out a concealer that would give me the effect that I wanted. There was only one girl working and she was with a different customer and I didn't want to be rude so I waited a bit for her to finish helping the other customer. After she was done I asked her for help and she told me she would be right with me but she never returned. I ended up choosing my own product without her assistance and everything turned out fine. I blame this on management. You cannot expect one girl to work the floor and work register on her own in a busy location. This is close to impossible. Overall a great location but don't expect much help if it's busy. I recommend taking a friend with you so they can help you color match if you're as indecisive as I am.

    The old school entrance
    Alyssa E.

    Bought a crap load of workout gear today. This place ALWAYS has a good deal going on and I'm forever receiving a coupon either via email or snail mail. Everything is always great quality material. I've found that this is my favorite place to go to get business wear and workout clothes. Worthington brand for business wear and Xertion for workout gear. They also have a big contract with Levi's jeans which seems to sell well here. They're doing a lot of construction right now in the middle of the store because from what I hear, they're getting a Sephora, yayyyyy!!!!! I can't wait! The closest one to me right now is del amo mall so to have one right around the corner, WINNING!!!

    See all

    4 months ago

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    9 months ago

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    1 year ago

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    2 years ago

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    2 years ago

    Very bad online service and in person first time here and last if you dont want heaches seek elsewhere

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    3 years ago

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    4 years ago

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    7 years ago

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    3 years ago

    Curbside pickup is a waste of time!! My 3rd time doing curbside and they are always late coming out with my order!

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    9 years ago

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    11 years ago

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    9 years ago

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    3 years ago

    some of the workers here are so rude to customers. the store gets unorganized quickly especially upstairs.

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    7 years ago

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    9 years ago

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    7 years ago

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    7 years ago

    The Customer Service is HORRIBLE! Every time I'm in there I never find anything that I need then on top of that the staff are rude !

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    13 years ago

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    18 years ago

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    15 years ago

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    16 years ago

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    13 years ago

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    Page 1 of 3

    Ask the Community - JCPenney

    Review Highlights - JCPenney

    Let me start by saying that this JC Penney's just earned a loyal customer in me!!

    Mentioned in 12 reviews

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