Found great bargains in the shoe department, JCPenney needs to do better with the check out process. All in all it was a great shopping experience today read more

I went to this location in Carson, California at 2 o'clock on a Sunday and I couldn't figure out how to get in all the doors were closed. I don't know if it's a JCPenney thing or a Carson mall thing, but they didn't want me going in for some reason. I'm so disappointed read more

Went into JcPenney looking to upgrade my wife's wedding ring, went into the jewelry department and Nicole Chavez was amazing, she was patient and helped me find the right product for my price range, she also made applying for a JCPenney credit card a smooth process! Very resourceful and helpful, thank you! Definitely coming back! read more

I went to JCPenney yesterday with my moms. She wanted to shop for deals on Cyber Monday In the home section. I didn't think they had any in store. Since Cyber Monday is exclusive to online ordering. But they had some great in store deals. No employees were available at checkout on level 2. So we had to go back down to level 1. We were in a long line to checkout in sephora section. But a beautiful looking plus size Latina (description mentioned for identity purposes), Associate 0362 (printed on mom's receipt) came from another area (another checkout in sephora or nearby) and told us that she can help us. So we followed her to another area and completed checkout. Since moms hasn't used her JCPenney MasterCard credit card in years, her account was closed. We found out when she tried to use it to pay for her purchase. The checkout clerk asked moms if she wanted to reapply to get a certain amount off her purchased. Moms did reapply and was instantly approved for MasterCard version of JCPenney card. Moms saved about $12 when she reapplied. Ultimately, the checkout clerk was not only beautiful on the outside. But also on the inside. She was professional. Patient. Helpful. Kind. Respectful. She was dressed nice and smelled amazing. I wish I knew her name. So I can post it on here. But I forgot to ask her. I wish I met her outside of her job. I would've shoot my shot. 5 star review for the positive experience that she gave my moms. read more

JCPenney - Outside mall - Women's Clothing Near Me - Carson, California

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I haven't been to a JC Penney in decades (honestly, I thought this store was already defunct!) I only came into realization they were still around when Hubbers said we had a friend who would like a gift card from here for Christmas. And that was the only reason I came through here - for a gift card. Walked in and was overwhelmed with all the bargain buys! And an extra 30, 40, possibly 50% off coupon?! I meant to buy pajamas (as presents) at another store but ended up buying all of them here. 13 pairs for less than $150?! Also ended up with a few ugly sweaters for less than $12 each! I felt like I made out like a bandit! Cashiers were so nice and patient despite the long lines! I really need to keep this place in mind for more bargain shopping! read more

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The building is literally falling apart. There's never a checkout register open upstairs. When it rains they use trash cans for the leaking water. They don't price match for online. read more

This place is not bad. You can still find descent shoes, women n men apparels, perfumes, houseware, etc.. However, my daughter whom looked for Prom n HS graduation dresses, outfits, wishes they have more of youngsters style, including jewelries, perhaps updates on their fashion selections. read more

my review might be a little late but better later than never. i was helped by a very patient, kind young man by the name of Gary Brooks at the White Oak Village location in Henrico Virginia on September 28, 2024. It was very close to closing time and i needed assistance with an online order. ALL of the employees including the manager were very vocal about being ready to go home. Mr. Brooks was the ONLY one who was eager to help me and never complained or mentioned once that it was almost closing time. My issue was a little difficult and he asked the manager to help him. She approached with a frown and the words "i'm ready to go home." He paid her no mind and continued to assist me without complaining. i was so appreciative of this man. I hope this company treats him well for he is an outstanding employee. Sincerely, Miss B read more

I have shopped at JC Penney in Torrance. Lakewood, Culver City and Burbank, of all those stores I have never seen one in such disarray and lacking respect for the customer's shopping experience as the Carson location . Several employees were standing around doing nothing, when based on my observations and evidenced by attached photos, there are many things they could have been attending to. I wonder why JC Penny management does not demonstrate in the presentation of the store that our community deserves better. read more

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Very bad online service and in person first time here and last if you dont want heaches seek elsewhere

In general, Jcpenney does not honor their online offers. They will cancel your order continuously, claiming that items are unavailable. Then you check again, and they are available at a much higher price. read more

This is one of these stores that is from long ago that really knows how to serve the city well. Not like one of those stores that pops up and he's gone tomorrow. I remember back when they had catalog orders and a candy display that you could buy candy on the spot and popcorn. It's a shame if we don't value stores like this JCPenney's to leave as a legacy for our children. Great quality clothing, quality prices and a higher standard for customer service. Please consider giving JC Pennys your business. read more

I got my hair done this week with stylist Ms. Erica. She was awesome, very professional, had a light hand (I'm extremely tender headed) and had great customer service. She cut my hair, did highlights and styled it perfectly. I definitely recommend going to get your hair Diane with Erica. read more

If there's a sale...I'm here! If there's something I don't need ..I'm here! LoL I'm here so much I know what's new, what's about to get marked down, go on sale etc....lol. If I'm gone too long (2 weeks) the staff will know I haven't been there lately to shop...lol. Needless to say, this store ALWAYS gets my money. The reason for 4 stars is because the women's fitting room ALWAYS looks like crap and there's so much merchandise (go backs) back there that it looks like a store within the store. Yeah, no bueno. read more

JCPenney - Women's Clothing Near Me - Carson, California

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This was my first time visiting this location. Parking is always a breeze when the business is located in the mall. Customer service is speedy and awesome. The only complaint i would say I have is the fact I ordered a product online for same day pick up. When I got there to pick it up, it was open and I didn't appreciate that at all. Honestly, I did t notice until I got to the car. I wasn't expecting something like that so I did t think to look while at the register. The cashier didnt even address the issue and she's the one that bagged it. I'll be sure to check my pick-up before leaving next time. read more

Curbside pickup is a waste of time!! My 3rd time doing curbside and they are always late coming out with my order!

The men's, Young men's, shoes sections are usually a disaster that lends it to being unshoppable experience. I've called and mentioned this to their Corporate office; at best all they can do is apologize and that they will pass on my comment/ suggestion. I no longer go there for myself... also the air is always stuff and they never turn on the air-conditioner, goes the same for the store at The Del Amo Mall (no AC)... JCPenney:: I hope you read this as I have reached out to you multiple times in the past in this regard !! read more

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Ah, Sephora, how you love to make me broke. The Sephora section has to be by far the best thing to have happened to not only this JcPenny but to the Carson Mall as a whole. I've visited my fair share of JcPenny Sephora's but this one has to be my favorite thus far. Here, like in many other locations, you'll find all the top brands. My go to sections are Urban Decay, Smash Box, Benefit, Kat Von D, and NARS. Just last year my makeup box only consisted of a pressed powder, eyeliner, foundation, and mascara. I now have glow kits, contour kits, setting sprays, eyeshadow kits, etc. and all of these purchases were made at this Sephora location. The cleanliness of the store is good. I do see a lot of smearing/wear of the test products and the test products themselves are kinda icky to touch let alone put on your face. A simple arm swatch will do! You do not want strangers germs on your face. Yikes. As for customer service it's ok. During one of my recent trips I needed help picking out a concealer that would give me the effect that I wanted. There was only one girl working and she was with a different customer and I didn't want to be rude so I waited a bit for her to finish helping the other customer. After she was done I asked her for help and she told me she would be right with me but she never returned. I ended up choosing my own product without her assistance and everything turned out fine. I blame this on management. You cannot expect one girl to work the floor and work register on her own in a busy location. This is close to impossible. Overall a great location but don't expect much help if it's busy. I recommend taking a friend with you so they can help you color match if you're as indecisive as I am. read more

JCPenney - Tip: If youre trying a new product buy the travel size to see if you like if you do you can always return & buy the full version - Women's Clothing Near Me - Carson, California

This store is hit and miss. I like to come here for underwear, pajamas, and men's items. It's nice when the store is fully stocked. For some reason, people love to pick up items and throw them everywhere. I can't stand when people shop with their kids running everywhere, either. That's the norm here. Ugh! read more

Never ever again I will buy at jCPennney at del Amo Mall Bad service Bad attitudes At the appliances department read more

I have been a customer of JC Penny Carson salon for many years and have never had a negative experience until recently. After having my hair pressed by China, I noticed that she burnt my hair in four separate areas. I become extremely upset every time I look at my hair. JC Penny salon is suppose to be an establishment for professional; therefor, I did not expect that my hair would be damaged so badly. I attempted to contact the salon manager to voice my concern and request that the hair stylist receives more training, but the phone was hung up on me. I contacted the store again in an attempt to speak to the salon manager, but no one answered. My rating is actually a zero for this experience, but it was not a choice. I would have rather spoken to a manager to resolve this issue and assure that it does not happen to another customer. read more

Bought a crap load of workout gear today. This place ALWAYS has a good deal going on and I'm forever receiving a coupon either via email or snail mail. Everything is always great quality material. I've found that this is my favorite place to go to get business wear and workout clothes. Worthington brand for business wear and Xertion for workout gear. They also have a big contract with Levi's jeans which seems to sell well here. They're doing a lot of construction right now in the middle of the store because from what I hear, they're getting a Sephora, yayyyyy!!!!! I can't wait! The closest one to me right now is del amo mall so to have one right around the corner, WINNING!!! read more

JCPenney - The old school entrance - Women's Clothing Near Me - Carson, California

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I went in because of the catchy sign. 50% of already clearance. I got a huge haul but on my way to check out after waiting about 30-40 mins in line. I noticed my receipt, they charged me differently from the price tag that I had and didn't take out the 50% discount. False advertising, the cashier told me its 50% of the original price. I had to walk with her to the signage and show her the signage on the front of their store. read more

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Carson mall location. Large store and they have many sales going on. The staff and cashiers were extra nice and helpful. Some areas were messy, but that's to be expected in retail. Pretty good selection and lots of shoes. I go there every so often to catch a special. read more

JCP has really cut down on customer service. Great sales but long wait times. Only 2 registers open on the main floor. Only one person working to check people out in women's dept. Finally someone else ha s come to help. I give only 3 stars because of the wait times. read more

some of the workers here are so rude to customers. the store gets unorganized quickly especially upstairs.

Great staff and just about anything you're in the market for ....... at the best prices! If ever they're out of an item or size , which sometimes they are I just order it and ship to store for free :))))! And I can shop again when I pick up my order read more

This review is about the Salon in JC Penny...I had to attend a formal event a couple of weeks ago and had a difficult time finding a salon that would do an updo. The salon at JC Penny was able to do that for me and on very short notice. I set my appointment online, which was easy and hoped for the best. Timesha worked on my hair and is Awesome! She is very kind, knowledgeable, and funny to talk to. She has over 20 years experience doing hair and teaches at the cosmetology school--this totally boosted my confidence in her so much that I really don't want anyone but her touching my hair. She did a great job on my hair and I received a lot of compliments on my hair style. I look forward to seeing her again when it's time for a haircut and color. read more

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First of all, I am a HUGE fan of great customer service. Let me start by saying that this JC Penney's just earned a loyal customer in me!! A huuuuge shout out to Tina, and Liz (who she was getting help from on the phone), and the other young lady (who I forgot her name. Long story short, they really went the extra mile for me and my family to make sure that we were taken care of...and that really goes a long way for me!! My wife prefers this store over the Del Amo one, and I completely agree!! Please have Tina train the staff in customer service. I was prepared for disappointing news, but even then she was pleasant. The surprise and delight was amazing!! A+ customer service! read more

The store is a mess, the customer service reps are incompetent and it's apparent that the company has given up on that location. It's sad to see an iconic store such as JCPenney deteriorating. read more

I come to JCPennys because the clothing is very affordable and I can always find something to wear to work i.e. camisole tops, button down shirts, trousers and Levi's. More often than not you'll find yourself waiting in a long line and in the summer time this store gets really hot. I don't know if the air conditioner is out or they just don't care, but it does negatively effect the shopping experience. Looking for beauty products or fragrances? Step into Sephora located inside the store. read more

Don't come and shop to this store! The sales associate in the shoe department is very rude and stupid! She reported me to the security cos she thought I was exchanging my old shoes to exchange for a new one! How stupid can she get! The shoes are so cheap excuse me!! If one honest costumer like me would be humiliated then I have to report this to the corporate office. I don't deserved to be mistreated by the sales associate named MYRA!! read more

The Customer Service is HORRIBLE! Every time I'm in there I never find anything that I need then on top of that the staff are rude !

The confusing summary: Nice. Classy. Whatever. Meh. The explanatory long version: A horrible staff and customers who are just as bad. One time an older guy cut in front of me when I walked up to the cashier and LITERALLY wanted to fistfight outside afterwards because I wouldn't go back into line 6ft away while he was being checked out (I kept standing next to him). Nice. The last time I went, an employee's friend was visiting him and they were so loudly gossiping (yelling) across the aisle where customers were walking. They were yapping about their useless BS (no homie, I wasn't pregnant when that happened; I didn't fall down when I was drunk, you lie!; wow this job sucks because you always have to be nice to the customers yo; yadda, yadda, yadda). Classy. Amazingly the display items are usually kept pretty neatly sorted and stacked. Whatever. It's by my office so I only come here out of convenience and necessity, and only if I have to (which is not very often). Meh. read more

OMG! I don't make it a habit to tell my secrets, but so many people do no know about this. YES I said JC Penney. Ok, at the Carson mall, they have a JCPenney. This is NO ordinary Pennies. I'm really into dresses and was looking for thee perfect dress that hugged my thick size 10 frame and ran into the mall without any luck. I went into Claires for some of their overpriced accessories and noticed a nice dress outside of their glass window. After I paid for 6 pairs of earrings and 3 necklaces (IT WAS A FORTUNE!!!!!) I walked over to the dress and when I raised my head I noticed rows and rows of dresses, !GASP! Yes, for a dress fanatic, I heard the lovely birds and the harp. Maybe even a lovely flute. I lost my mind. I grabbed 8 dresses and ran to the fitting room. First let me say, their dresses are the shhhhhhhhhhhhhh! Yes they are! They have a major clearance section! Yup I said it. This is the first place I go to for a dress in ANY store. Don't be ashamed to walk up to the clearance section to find anything at all. I've seen women who smelled like money in that section with arm loads of clothes. Remove the stick people! Anyway, of the 8 dresses I bought 4 lovely dresses. I have 2 Nicole Miller dresses. Original prices ranged from $180 - $100 marked down to $60!!! Beat that! Did I mention the accessories section at the store? You cant miss it. It's right between the dresses and other clothes. They usually have sales like buy one accessory, get another for 88cents (YUP!) or half off. AND! this weekend I got a 15% off coupon with my purchases. If you're worried about the appearance of the clothes on you, clearance items can often out beat the items selling at regular price for $100 and up! You can buy a clearance dress for $45 and get gorgeous earrings and necklaces not to forget about bracelets for a little of nothing. The only thing left to get are shoes - buy hey, you can always go barefoot =-) Ms.Nasha read more

Drove ALL the way to JC Penney here in Carson to find a jacket that showed as available on their website. Upon arrival, I discovered it was not actually in stock and in fact they had no jackets at all. Bummed and depressed, I questioned an employee who told me that they were all sold out, or had shipped them back due to the end of Winter. We looked online and it showed "In-Stock" and he explained that they were either stolen, returned, or damaged items. That's a lil misleading, I'd say. Then, as if by destiny or sheer luck, it appeared. The employee I spoke with turned around, and on a rack of clothes he needed to put back on the floor, there it was. The right size, almost the right color (since there were 4 variations), and it was perfect. Discount? Nope. But whatever. Thank you Carlos, for your help yesterday. You made my day. read more

I really don't care for this Jcpenney. Everything is messy and out of place. And every time I find something I like, I can never find the size I want. The clothe is nothing special either. I rather go to the locations in Del Amo or Lakewood. Staff is rude sometimes. read more

On my Killing time day..thought I'd stop in for a look see. I took a star because their isn't a Sephora in here :( boo A few years ago, I really was impressed with this location. Its quite large and had everything you could ever need clothing wise, for your whole family. I found quite a bit of things for myself here and they always had really awesome sales all the time. They had some renovations going on the day I visited and they changed a few things since my last visit (5 or so years). It seems not only has the decor changed, but the feel of the place. I don't know how to explain it. Maybe because it was early on a weekday, there wasn't many shoppers. When my daughter was growing up, I would frequent JCP for Arizona clothes. For my husband, I would get some really nice slacks and dress shirts for work, too. At really good prices and the quality is great. But now.. child is grown (and Im on Husband #2) I shop for myself, at Sephora (Sephora didn't exist back in the day) & for jewelry. And the new pricing is great concept. Its ok with me. read more

This jcpenney location often has sales on dresses, jewelry & shoes. I found a few holiday dresses that were 25% off I even ordered one from their online site through customer service. I wasn't even aware jcpenney sold vans but I found a few on sale in the store. This location has been here forever and I like it I just think they are do for a little makeover read more

JCPenney - 25% off holiday dresses - Women's Clothing Near Me - Carson, California

Sad store... Hard to find items or help, they might go the way if Sears.. Down the toilet. Better customer service is a must to keep customers. Sorry, bad store. read more