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    JCL Offroad

    5.0 (2 reviews)
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    3 years ago

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    RideNow Powersports Surprise

    RideNow Powersports Surprise

    2.7
    (186 reviews)

    Promised one thing to make the sale, then tried to charge me $5,000 for routine break-in service…read more Bought a brand-new 2026 Honda CRF250RX here on 6/15 for $8,400. During the sale, the salesman (Damon) told me directly that the dealership would cover the initial maintenance after the 15-mile break-in. That was part of why I bought it. I did the break-in exactly as instructed and came back the very next day for the service. Suddenly it "wasn't covered" -- and they wanted to charge me OVER $5,000. That's more than half the price of the entire bike, for routine first-service work: oil and filter change, a fastener check, chain adjustment, air filter inspection, and a general once-over. There is no world where that job costs $5,000. So within 24 hours they (1) told me one thing to close the sale and another once they had my money, and (2) tried to gouge a brand-new customer on basic maintenance. I bought a brand-new Honda in good faith and this is how I was treated before I put a real mile on it. I'd think hard before buying here. Get every promise in writing, because a verbal commitment from this dealership apparently means nothing the day after the sale. I've also filed a complaint directly with Honda motorsports.

    I went to RideNow Powersports Surprise a couple months ago to replace my tires. Stock tires were…read morejust squared off badly, and didn't think anything could go wrong with a simple tire change. But boy was I wrong. They sold me a new set of Michelin Commander 3s. Rear tire was maybe a year old, and the front was 5 and a half year years old. Additionally the front tire creates a lot of harmonic foot vibration at certain speeds, 35-45mph mostly, and slightly at around 60mph. I called back to see if there is something they could do and take a look, and confirm that the harmonic vibration is just coming from the tire and honor the warranty. I have checked the brakes to make sure they are seated properly, and the chain to make sure it was aligned. It's a 2 year old bike and doubt it's the wheel bearings. The service rep I spoke to said they spoke to their service manager, and stated that they could legally sell me a tire up to a week before expiration and there is zero recourse on my end, and not honor any warranty. They will not help in the least, but they did ask me to bring the bike in (at a charge). Fat chance. In spite of my low expectation of RideNow Powersports Surprise, They managed to disappoint and infuriate me beyond what I could expect. So there goes 580 bucks of my money, and need to go to Go AZ next to see what else they screwed up and buy a proper set of tires. if it is something significant. they will be served papers requiring them to show up to small claims to pay for fixing my bike. In the meantime, if there is a place to list a review, I am leaving this on every AZ motorcycle forum, every facebook page, and any other place that can have a review. If they don't listen to me over the phone, perhaps they will respond to countless reviews EDIT After this post was made, someone at RideNow Powersports Surprise was made aware of my situation. The service manager called me directly asking what they could do to make this right. Ultimately, they ended up ordering me a new front tire, and replaced it as a rush request. Tire is fine now and they took corrective action against the person that I was talking to regarding this issue. I cannot say I will still ever be back, but they did correct their actions. It just shouldn't have to come down to this. Changed to 2 stars.

    JCL Offroad - motorepairs - Updated August 2026

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