Stephen took care of everything and went above & beyond! Thrilled with our purchase and looking forward to it being delivered!

I went to RideNow Powersports Surprise a couple months ago to replace my tires. Stock tires were just squared off badly, and didn't think anything could go wrong with a simple tire change. But boy was I wrong. They sold me a new set of Michelin Commander 3s. Rear tire was maybe a year old, and the front was 5 and a half year years old. Additionally the front tire creates a lot of harmonic foot vibration at certain speeds, 35-45mph mostly, and slightly at around 60mph. I called back to see if there is something they could do and take a look, and confirm that the harmonic vibration is just coming from the tire and honor the warranty. I have checked the brakes to make sure they are seated properly, and the chain to make sure it was aligned. It's a 2 year old bike and doubt it's the wheel bearings. The service rep I spoke to said they spoke to their service manager, and stated that they could legally sell me a tire up to a week before expiration and there is zero recourse on my end, and not honor any warranty. They will not help in the least, but they did ask me to bring the bike in (at a charge). Fat chance. In spite of my low expectation of RideNow Powersports Surprise, They managed to disappoint and infuriate me beyond what I could expect. So there goes 580 bucks of my money, and need to go to Go AZ next to see what else they screwed up and buy a proper set of tires. if it is something significant. they will be served papers requiring them to show up to small claims to pay for fixing my bike. In the meantime, if there is a place to list a review, I am leaving this on every AZ motorcycle forum, every facebook page, and any other place that can have a review. If they don't listen to me over the phone, perhaps they will respond to countless reviews EDIT After this post was made, someone at RideNow Powersports Surprise was made aware of my situation. The service manager called me directly asking what they could do to make this right. Ultimately, they ended up ordering me a new front tire, and replaced it as a rush request. Tire is fine now and they took corrective action against the person that I was talking to regarding this issue. I cannot say I will still ever be back, but they did correct their actions. It just shouldn't have to come down to this. Changed to 2 stars. read more

I encountered some problems with my Yamaha dirt bike, so I decided to take it back to RideNow, where I initially bought it, for a complete carburetor clean. After several weeks of troubleshooting the problem and cleaning the carburetor many times, I came to the conclusion that I needed their help to resolve the issue. The task required removing the seat and possibly the gas tank, which I wasn't comfortable doing on my own. The carburetor required a complete removal and cleaning, which I wanted them to handle. When I dropped off the bike, I explained to the newly hired bearded service advisor exactly what I had done and what needed to be done. I emphasized that they needed to completely take out the carburetor, as a simple cleaning hadn't resolved the issue. I detailed what happened after my cleaning efforts and what they should investigate. However, when I got the bike back, the same problem persisted. I spoke with Slater, who informed me that they had merely cleaned the carburetor without removing it. I couldn't understand why they would repeat my previous work, charge me $200+, and then claim the bike was fixed. Apparently the bearded service advisor must've completely ignored everything I told him. I dropped the bike back off again thinking they were going to fix the bike properly but I was wrong. The second time they cleaned the carburetor again and put in fresh gas while leaving in the paperwork notes that further work needed to be done. COULD THE FURTHER WORK BE TO COMPLETELY REMOVE THE CARBURETOR??? After they dropped off the bike, it started for a few seconds before stalling out. The bike wouldn't idle. They didn't do anything to resolve my issue. They took my bike, performed the same tasks I had already done, took my money, and returned a non-functional bike. RideNow was clearly in the wrong, and they were aware of it, but didn't want to invest more time into properly fixing the problem after wasting time on ineffective solutions. Now I'm out over $400 (trailer rental,etc) and still have a broken bike. It's currently at a different shop, where they're addressing the issue the right way. Stay away from RideNow Powersports they are as dishonest as they come read more

Amazing service from James Crossuhite!!! Husband purchased a CF Moto 450 off the floor today . Easy to communicate with and to the detail. Would definitely recommend this plac read more

RideNow Powersports Surprise - Bike - Motorcycle Dealers Near Me - Surprise, Arizona

Incredibly incompetent staff. Traded a side-by-side and purchased a boat from ride now Surprise after completing all of the paperwork, they stated the boat should be here in two weeks from Florida. One week after purchase there was no update on transport. We called daily for three days with no update stating they hadn't heard from their Transport partner. Called the general manager who then finally could give us an ETA and was told the boat would be leaving on a Tuesday when we called Wednesday. Nobody could confirm that it had occurred. Received a call on Friday that the boat was in State, but that we could not pick it up until Wednesday. Received a call Monday that our boat was available to be picked up but we could not get any of the paperwork as the only person who had access to it was not in office until Thursday. Then took the day off Thursday to get the paperwork and register the boat and it turns out that the paperwork was incomplete, even after verifying that all the paperwork was complete before leaving. Got down to game and fish, and found out that a document was missing that needs to be an original copy from Florida Ride now does not take any accountability or provide any customer service for their multiple failings. I would stay clear from this establishment. read more

Bought a 2023 Honda Grom. First time owning a bike. They sold me the bike and then it was like good luck. Didn't clean up the bike before delivery. Didn't go over service needed on the bike. Took 5 minutes to show me a couple of things abd said good luck enjoy. You would think they would explain things to a first time owner. Very disappointed and sorry I bought from them. Could if at least cleaned up the bike. read more

I guess no one works in their service department as I have been on hold for over 18 minutes.

I had an incredibly disappointing experience at RideNow. After a previous bad encounter, the salesperson, Damon+ one other person , initially seemed eager, especially when we asked about the street-legal kit. He assured us it came with a windshield, roof, mirror, back license plate frame, and blinkers. We were adamant about confirming this, and Damon+1 person said we'd get it all. However, he kept saying he was in and out of our sale, that he didn't know everything, and that it was above his pay grade--but he was still the one confirming we could get it taken care of. Instead of having the vehicle ready for a smooth pickup at 11, they were too busy texting us, asking what time we'd arrive, even though the car wasn't ready. This delayed our entire day--we arrived but didn't leave until after 2:15, making us late to pick up our young daughters, who couldn't get in my home .I told them how upset I was, and instead of making it right, they offered a refund, saying they couldn't make us happy because they couldn't deliver what was promised. At the end of the day, we ended up taking the vehicle because we had been dealing with this for two days, trying to figure out how to make it work. But I still left completely unsatisfied. I felt completely disrespected, and the unprofessionalism was blatant--this is a repeated problem, according to the service team. I will not be returning, and I strongly caution others to be careful with this dealership. If I could give this place a 0 I would that's all have a good day read more

And for everyone who had a great Sales experience, so did we. It's once you get tangled up in their Service Department that you wish you hadn't bought from this business. Many bad experiences but this last one was the worst. Sent our machine in for maintenance on Friday, they returned it the next day, this past Saturday. Had a call the same day from the supposed Service Manager following up and letting us know that our unit had a small water leak. Nothing to worry about. Just keep an eye on it. Today we get another call from the Service Department wanting to schedule a date/time for them to deliver our unit. After telling the person who called that we already had our unit back, he proceeded to tell us that we needed to get the unit back in for immediate service as we have a pretty bad leak. Which is it? A nothing to worry about leak or a pretty bad leak? And if it's a pretty bad leak, why not call us last Friday while our unit was already there? Seriously going to find another service place. Good luck to all new owners. This place is a colossal disaster. read more

Sounded good untill they run you credit don't believe the soft inquiry it will be hard. Them after that the price will go up almost 50 percent if fees .. Even if you live out of state, they're still going to charge you taxes and registration fee not knowing that an out-of-state resident cannot register anything in any state other than where they reside. Had me going until the end DON'T WASTE YOUR TIME THERE ARE FOOLS HERE!!! read more

Great experience brought my son his first dirt bike a Denago MX 2 in red customer service was great communication from beginning to end even after the sale! Sales person name was Jason ) if you decide to shop here he is the person to speak to he takes his time, handle any an all question and walks through every step greatly appreciate him read more

Wish we would have read the reviews before we spent money at this place. We have had a horrible experience with them from start to finish. Just before Thanksgiving, we bought a brand new Can Am from them and put $27k down. Our first payment is already due tomorrow and we still don't have paperwork to register the vehicle. All you get when you call is the runaround and empty promises. I recommend you don't walk but run away from this business, and tell your friends and family to stay away from them. We will be making a complaint to the Arizona Attorney General and the Better Business Bureau. read more

RideNow Powersports Surprise - Can Am - Motorcycle Dealers Near Me - Surprise, Arizona

See Cody Martinez in the Parts Department - Friendly, knowledgeable, and will solve the problem with no attitude! Had a problem with the VP Gas can waited for a while for the MGR . (Which never showed up) then Cody Figured out the solution (which I would have done the exact same thing) and off I went. Hats off to Cody!! November 10th had a problem with our CanAm (happened Friday night driving the CanAm) problem had to be fixed ASAP, went to the Service Department and the Gentleman gave my husband advice which was spot on and Can Am is back in our Garage. (Thank you, sorry don't know the Gentleman's name but Cody does)! We will definitely be back for the spare Tire and Tire Rack for my CanAm. Thank you Guys great Customer Service!! read more

RideNow Powersports Surprise - Motorcycle Dealers Near Me - Surprise, Arizona

I purchased a 2025 Polaris Pro R and the transaction was flawless. Everyone I dealt with very professional answered all my questions. I highly recommend them read more

Seth, Joey and James were great to work with. Very transparent and themselves on the floor and know how to close out on good deals. Highly recommend them! read more

james was amazing! helped us get exactly what we wanted!! can't wait to take this puppy out thank you james!

Great experience at RideNow Power Sports. I stopped in to look for parts for my dirt bike, and the customer service was excellent. Bryce helped me from start to finish and made the whole process smooth and easy. Highly recommend! read more

Today I took my new Kymco Super 8 scooter out for the first time. When I stopped at a store, I was going to get apples. I couldn't open the under seat trunk. I tried but no luck. I decided to talk it to Ride Now Power Sports and ask if they could help me open the under seat storage area. The Service Writer ( I didn't catch his name) was very helpful and willing to look at the locking system. He tried a number of times and then went to get one of the mechanics. The mechanic walked over to the scooter put the key into a different lock on the side of the scooter and boom it opened up. I didn't see the lock there and Intold the mechanic and service writer that I felt pretty stupid that I didn't see the lock. The point of the story is ; The STAFF at RIDE NOW SUPRISE took the time (with a smile) to help a fellow rider fix and understand the scooter. I didn't buy the scooter there, they had no obligation to help. They just did it. My hats off to the staff and if you need any service on your motor Toys, take them to RIDE NOW SURPRISE. Thanks guys I appreciate your help. George read more

The girl at the parts counter is amazing, she knows anything and everything and is very patient. I would highly recommend.

I contacted Ridenow to inspect a 2016 Can Am XDS that I was considering purchasing. The service department assured me that they would conduct a thorough inspection, allowing me to make an informed decision about my purchase. When I arrived at Ridenow to talk to the service tech, I walked in through the sales department. I was told by one of the salespersons that if I didn't purchase the SXS that they would. I later found out that the seller was also told that they wanted to buy it. Trying to buy a SXS out from under the buyer when they are bringing it to the facility for a used vehicle inspection is beyond unethical and is a poor business practice Rather than providing a realistic report of concerns and necessary repairs. Ridenow created an estimate of what appeared to be every single part to make the vehicle new again. Keep in mind the vehicle only has 220 hours on it. It would appear that RideNow created a estimate that would deter me from buying the SXS so that RideNow could purchase it themselves. The seller shared that when he called RideNow to let them know that the ownership had transferred to me that the service Tech sounded disappointed. On my way home the speedometer was not functioning and this was not an item listed on RideNow's estimate. I called RideNow to request them to restore the vehicle to it's condition prior to bringing it to them. The service person immediately said that he could order the parts and charge me for the additional service. When I again stated the speedometer was working prior to bringing it them, he said he would have the service manager call me back. I later received a call back from the service manager. The service manager also stated he could order the parts if I was willing to pay for the repair. After paying for RideNow for a used vehicle inspection, you would think RideNow would be smart enough to just have me bring it back and they could determine if they just knocked something off or something got loose. They could then rule out if it was their mistake and make me feel more comfortable about paying for a legitimate repair. The Service Manager didn't even try and present like they care about customer service. Obviously a business is there to make money, however, only caring about your profit is poor customer service. They got their quick buck and lost me as a customer. I hope people look anywhere else, but RideNow to purchase or have service completed. read more

Great experience buying my first dual sport. Jason in sales helped walk me through every step of the process and was quick to answer any questions. James in finance was on top of the paperwork and got me everything I needed. Both were extremely helpful and I appreciate their continued support for military members. Would absolutely work with them again next time I'm in the market for a new bike. read more

The sales department isn't so bad .! But my god the mechanics are awful they have zero ability to do the job correctly and zero skill at dealing with customers . No wonder why you guys have such a crappy rating on yelp .. Absolute garbage read more

I purchase a motorcycle online and was told a shipping time of 1 to 3 days, after calling multiple times to get status on shipping I was eventually told it was actually 1 to 3 weeks. Also, they do the typical high pressure warranty scam offers during the sales process. No, I don't want nitrogen filled tires :). read more

Highly recommend Sean MacDonald at Ride Now Powersports in Surprise. AZ. Sean is very friendly, personable, and knowledgeable. He'll help you find exactly what you've been looking for! read more

the communication is god awful. I placed a down payment on a motorcycle and was told it would take a week to be ready. 6 weeks later I finally received it after having to call once a week and the staff not communicating with me unless I called first. I wouldn't shop here again nor would I recommend anyone shop here read more

I bought a 2022 Triumph Tiger 900 from these fine folks and I couldn't be more pleased. I was hoping to pick the bike up on Sat 02/08/2025, but due to an issue that they had found with the bike, the fork seals needed to be replaced, I was unable to, so it will be another week before I can get it and that's OK. RideNow Powersports Surprise wanted to make sure the bike was good before sending it out the door. That, to me, says a lot about these people; as a result they have earned a customer for life. I will definitely be doing business with them again (my wife wants a Spider), and I won't hesitate to send others their way. Colton, Seth, Stephen, and all the rest, you all did an amazing job. Thank you. read more

I recently purchased an ATV and overall, I'm really happy with the experience at RideNow in Surprise, AZ. I'd definitely recommend asking for Lucy or Jay! Very professional and knowledgeable people! Thank you guys! read more

Came to surprise ride now today to redeem my endorsement credit and Marvin Williams helped me so much so shout out to him!! Did everything quick unlike ridenow Peoria, I even got the motivation to get a cardo brand new!! read more

Give Wyatt a raise! We stopped in looking for our first side-by-side, knowing nothing about different models. Wyatt took the time to learn what we wanted and helped guide us toward a rig that was a perfect fit for us. He was super knowledgeable about the products and stayed with us through the process. We really appreciated how genuine he was and that he cared about getting us into the best fit for our needs. Marvin in parts was also super helpful in helping us to get the extras that we wanted. The entire staff was great. Very kind, helpful, and patient, not pushy. We will send all of our friends looking for a new toy to Wyatt at RideNow. People are too quick to leave bad reviews. This place deserves more good ones! read more

Very insightful and knowledgeable of their machines. Very patient and helpful about what would work for you and your family. Will be buying from them again in the future read more

Avoid if you have a choice! Mine was stolen and rolled so I had to take it to dealer for insurance purposes but while they had it I decided to upgrade a few things and for the extra 6k I spent, I can't honestly say that I'm happy or even satisfied. Funny thing is they sent me a, "are you satisfied text" a week ago and I replied no and they said a manager would get back to me, no such luck so far. Talked to people there and they just said sorry and well can sell you more stuff to fix our mistakes, but no manager call. Not only that when I bought it they sold it to me for 6k over advertised, but I was I was so excited I didn't notice until months later. This place is horrible! read more

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My sales person was great and the sales manager was good to work with. Competitive price and no BS pressure. They had a week to get the bike ready, yet it wasn't ready and got delayed for delivery. The service guy who was to do my walkthrough was disinterested and didn't know how to link the phone to the bike. I'm not convinced he knew much at all about the bikes various features and accessories, so Just rode off and figured everything out myself from the manual and YouTube. I'll try RideNow Peoria when it comes to servicing the bike going forward as this Surprise service department is clearly overwhelmed. I have purchased six previous bikes and side by sides from this ownership group, yet this purchase didn't hit the mark when it comes to the walkthrough by a knowledgeable associate. read more

Tried to buy a 2024 Can-am Defender and was told the salesman Stephen Brown was going to call me with the details, never got a call. I ended up going down to Ridenow Goodyear and bought from them instead. Stephen also decided it would be a good idea to argue with me in local Facebook groups over how much money they make off financing, about how he didn't call me because he was told someone else did, about how he doesn't care where i buy from, and had some childish argument with me including laughing at my replies. I legit will NEVER buy another unit from RN again because of this guy specifically. Ive bought several units from RN and will never again. This younger generation of workers are so unprofessional its sad. What a piss poor look for them. Whats even better is Chris Rottinger the GM of RN Chandler trying to get involved as well. You would think RN would know by now to stay out of drama when their reputation is so poor already... Only good part of this store is the GM Matt Sheridan... read more

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Super seamless process and great group of guys and girls working there! Super knowledgeable on what will work best for you and your family! Super happy with our 2024 CF Moto U Force 1000! read more

RideNow Powersports Surprise - CF Moto U Force 1000 - Motorcycle Dealers Near Me - Surprise, Arizona

My husband has purchased 2 dirt bikes from here. He has also traded one in. He describes Ride Now more like a dealership. The sales men are pretty cool but only have general knowledge of what they are selling. This is a good place to go if you have all the knowledge and know what you are looking for and you know pricing. This is not the place you want to go to seeking knowledge while shopping. The best place to go is a ride shop ran by individuals who ride what they sell all the time. They live it and know it. When he made the purchases they all were great to deal with but had no idea what they were selling. Example my husband asked him where the choke on a specific model was and he was told it didn't have one. It took my husband a minute to find it,, but it was there. As far as their techs most are fresh out of school and can do basic set ups. Some times things are off that only one who is experienced can find which makes it kind of a pain. A friend of ours used to be the head mechanic there so all the guys would request him. Ask for their most experienced guy if any. Again this is on the dirt bikes. Again a okay place to go, but only recommend if you already are in the know. read more

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Would be zero if I could booked an appointment online for service on a non running bike . Arranged to have the vehicle towed there but when I get there they have no record and tell me the service is 3rd party and don't no why they use them. I am out the towing fees and now have to start again. What a way to rub a business Avoid this company at all costs read more

If there was an ability to give these assholes negative stars, I'd do it. Last night I saw a bike they were advertising which I was interested in (Hayabusa). The price seemed too good to be true, and I know how dealerships operate, so I took a chance and called. Turns out the bike was not new, as indicated in the ad. It was a demo bike with 2,500 miles on the clock, according to the sales guy (Cody, I think his name was). I was still interested. I asked Cody if I could come down and take it for a ride. It was a demo bike after all. He said sure. I told him I would be down the next day for a ride. Fast forward to the next morning. My phone rings ten minutes after they open. It's another sales guy (Steve). Steve asks if I'll be coming in today. I said yes, in a couple hours. I get there and ask for Steve. Steve comes out we chat briefly. I ask where the demo bike is, I'm ready to take it for a ride. Steve says they don't do demo rides. Seriously? I told him that Cody offered up a test ride to me the night before, and that was the only reason I was even there. Steve said "Cody wouldn't say that". Well Steve, he did say that. Someone, maybe both of them are lying. It's clearly a bullshit tactic just to get proplr through the door, and then they try and set the hook. "Sure come on down and take a spin". "Oh, we don't do demos". Assholes. Anyway, as soon as Steve said no ride, I told him to fuck off, grabbed my gear and left. Steve said "We haven't even talked about a deal yet" as I was leaving. I told him to fuck off one more time. I rode half an hour to take a ride on a demo bike with 2,500 miles on it, and you tell me you don't do demo rides? So who put on those 2,500 miles? On the "demo" bike? For what it's worth, I've been a Hayabusa owner for 20 years. I've had three. I was looking for #4. It's a shame that Ride Now is nothin more than a stinking pile of #2. read more

When I bought my bike I told them I planned to register the it in Oklahoma where I live but they sent the title to Arizona DMV, so now I'm almost 7 months into having the bike and still can't register it. I also had to have them send me a paper plate to print because they didn't put one on the bike either. Don't do business with these scam artists and definitely don't allow their finance companies to do your financing. Horrible experience! read more

RideNow in Surprise has the worse service dept! We bought a 6-seater from this location and a 4-seater from the San Tan location. We dropped off both of our rigs to the Surprise location in September by appointment. Both needed their regular maintenance and the CanAm had a strange clunking noise in the suspension. Notified they were ready and few weeks later. October 24th we go to pick them up. The CanAm clunking noise still there and we are told "oh we didn't know there was a concern of anything, just the maintenance!" The service guy we dropped it off to was not the one helping so I went to the guy that we dropped it off to and asked why he didn't put it in as a customer concern. He shrugged his shoulders and said "I guess I forgot". The guy helping us walked outside with us and spoke to us for almost 2 hours and explained how this is a normal thing there and he prides himself of the work he does and how happy his customers are. He said he can't stay there anymore (and we found out he quit that day). We loaded it up anyways and figured we take it to another RideNow. (Husband fixed it himself) The 6-seater... went to load it up and it was dead. Tested the battery, nope, tested a few things.. couldn't figure out. So we left it so they could figure it out. Got a message it needed a fuel pump so they ordered it, took 3 weeks, still didn't start. Then said they were doing a hot line contact, took 2 months, then another fuel pump that was on back order, took 2 months, still no start. They said they contacted Yamaha and found out it was a relay. So, now it's February, we go to pick up. We go to sign paperwork and tell us we owe for the battery. We have a lifetime warranty on the battery. Since it wasn't factory when we bought it they wanted us to buy one then have the warranty on that one. Of course we fought that, and they finally agreed that it should have been changed out when we bought it FROM THEM. We then go out to do the walk around and load up. The front bumper is scratched/scraped down to the metal and the left rear fender is scratched down to the plastic. They said it looks like it hit a wall from where they are so close to one another and also hit another rig. Manager wants to just give us a store credit, we told him we want it repaired. We take it home and were told to bring it in when the parts come in. Three months later, in May they call and say all Parts are in and to bring it down. Husband takes it in and then was told the following week that the bumper was wrong and they had to reorder. Husband gets a call yesterday, a month after dropping it off, saying it's ready. We go and pick it up, and the same rear fender is scratched and chipped AGAIN! They also replaced the left and right part of the front bumper, which is now powder coated and leave the middle piece original, which is NOT powder coated. 9 months from the original drop off and we are still fighting with them. The manager, again, wants to give us store credit, we tell him we want another fender. They then tell us we MUST sign the release form saying we are taking it BUT also says the vehicle is repaired. After over 2 hours of arguing they finally typed up a form that says it is still damaged, we are taking it home and will return once the part is in. AND.... While we are arguing with the manager, there is a couple trying to load their rig onto their trailer. They don't have ramps so they backed their trailer to a curb, tried to race the rig through the dirt in hopes of it having enough momentum for the front tires to grab the trailer and hop it up. The manager and 4 mechanics watched them attempt over and over. Husband finally went to help them and found out the gentleman just had open heart surgery and he told the techs he doesn't have ramps to reload it because he wasn't told it would need to come off of the trailer for it to be programmed. We ended up having him drive his rig onto our trailer, backed his trailer to ours and we used our drop down ramp from our trailer to make a bridge to his trailer. Got them loaded up safely and on their way. The service department has the worse employee turnover and definitely doesn't match the sales department's work ethic and customer service. read more

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They treat return customers like garbage. We purchased a Rzr Ultimate in 2022. Called this week to purchase a Polaris Xpedition ADV northstar and the sales team was awful. Refused to negotiate a deal over the phone, told me I needed to drive 2 hours to their store to put a deal together. Treated us like they didn't care for our return business. Won't deal with Ridenow again. We purchased the new unit from a different dealer. read more