5/2021 I purchased a new, 2021 Can Am Maverick X3 Max Turbo R from Nash Powersports on 7th street in Phoenix for $33k. This is my first SXS and I specifically went with them based on multiple recommendations to avoid Ride Now by trusted colleagues.
At the time of purchase, I was impressed with Nash and the service received. I also spent about $28k in accessories installed by Nash. Within 4 months of the original purchase date, the car started having issues with the clutch, and on 2 occasions after Nash installed upgraded parts, the faulty installation led to the front driver linkage falling apart in the middle of a ride in the sand dunes, and the rear end almost falling off, held on by merely 1 thread of the bolts. Both instances could have led to serious injury or death. Every time I had to bring the car in for service, I was informed that the service team was all new and better than the previous team and I should feel confident my car would be fixed correctly this time. With employee turnaround like this, sometimes only a month between visits, it speaks volume about the management and working environment here.
Clutch issues:
Beginning 9/2021 the car repeatedly went into limp mode with Engine misfire codes and blowing belts constantly. I advised the Service Writer that I believed this to be caused by a bad clutch. This went on consistently, going through an average of 1-2 belts each time it was taken out, and a lot of wasted free time waiting for the car to reset and be able to drive again after the limp codes came up. Every time it was brought in, I was told it is driver error and the belts were not being properly broke in even though I followed the mfg recommended guidelines precisely.
In 5/2023 Nash finally agreed the clutch seemed to have issues and rebuilt it. It was at 97 hours, and they also performed the 200-hour service then hoping it might help with the Limp mode issues as well. 10/2023 car back in limp mode and again told to purchase another belt and it was driver error. 12/2023, put on a ride, the clutch shattered, and the transmission fluid was pouring out of the belt housing. It was at this point they finally decided the stock clutch was faulty and upgraded it to a P Drive clutch.
3/2024 - Took car in for service as it had lost all power, and rectifier was replaced under warranty. The car sat until 9/2024 and when I went to move it, the car was in limp mode again with the same codes as is has consistently been. I took it in for diagnostics and was told that the wiring in my car was a mess, and they could not work on it because of this. I explained that I had the car in their shop in 6/2023 and paid them $1000 to re-wire and exposed wires form added accessories. The manager took care of that, and I was again advised the limp mode was from a bad belt. They sold me another one and at this point I have lost count on how many I have gone through.
1/2025 I took the car to the sand dunes and within 1 mile of leaving camp, the car is in limp mode once again, same P301, 2, & 3 Engine misfire codes. I was unable to use it the entire trip (this has become a standard for me). I took the car back in upon my return and was informed that my clutch and bearing were smoked once again, and this would not be covered under my warranty. I was also informed that the service writer had gone to BRP to see what they may be able to do to help, and was told by BRP it is my fault, and I was driving the car at RPM too low for high gear, this was based on my Buds file data pulled from the car.
After about 2 weeks of talking with the GM Terry, who was very cordial and did seem to be trying to help, the result was BRP is unwilling to do anything, and they deny any claims that their equipment may be faulty. I told Nash to just bring my car back and I was not going to have it repaired at their facility ever again! It is at this point I am informed that I can pick up my car and it is ok to drive, and the clutch is simply worn, not smoked.
I take the car put the following weekend, and again immediately in limp mode. My son made a phone call to a reputable SXS mechanic, and while explaining the situation about my Can Am to him, he immediately interrupted him when he said it was upgraded with a P Drive clutch. He stated that when you change the clutch the car requires a tune. Purchased the tuner, and my car is now Limp mode free. I am beside myself that this has gone on for 4 years and not 1 person mentioned this, and even the manufacturer BRP did not catch this? They resorted to just blaming me and my driving for the issues. And I have NEVER received an answer to the question of why they told me the last time I brought it in the clutch and bearing were smoked, and now there is nothing other than wear wrong with it. Looks to me like they just wanted to sell a new unit.
I have refrained from posting anything negative online until now in hopes that Nash would make it all right in the end. The ONLY thing they offered on m read more