I needed a part that was unavailable through other sources. I saw it listed on ebay as being "In stock" and "ready to ship" from AZ Offroad & Performance. I paid for the item which was over $370.00 Three days later I receive a note saying the item is not available and not in stock. I called the customer service and spoke to "Dillon" who immediately went into a long dissertation about due to covid they are unable to list what is in stock or not on their website as well as naming their competitors business names . When I told him I was disappointed as their website showed it in stock he became very defensive and literally began yelling at me over the phone. He stated it was "Incumbent upon me to do my research first before buying anything to see if it was in stock"
I asked him to stop yelling at me because I was not doing the same to him. He became even more aggressive over the phone saying this was my fault for not doing my research. He said matter of factly he was refunding my money and ended the conversation.
I felt that I was mislead by this company and then berated by the salesperson I called back. When I said I had more questions and wished to speak with a manager, Dillon immediately started yelling at me and said he was the manager and the one in charge. I calmly asked for his supervisors email and Dilllon replied, "there is nobody, I'm it" and hung the phone up on me.
While I can understand there may be issues with stocking and what is reflected on their website, I believe it was very poor business practice to be treated the way I was especially since I did not initiate any aggression towards this person. I wish I had the conversation recorded as I'm sure the owner would like to hear it. I will never do any business with this company again. I'm very active in the off road community and both off road clubs I belong to will get this information as to how I was treated. Being berated over the phone by a hot head and wasting my time with these poor business practices is no way to run or represent a business. read more