We messed up trying to remove some wheel bearings and the service guys ABSOLUTELY came through! Thanks again!

Shopped for a previously owned Yamaha Raptor and found one at RideNow on Cave Creek listed for $2995. I agreed on the price with the internet sales staff, and went in to look at the quad and another motoX bike for my granddaughters. Found what we were looking for and got the paperwork started. Explained my wife was out of town and would return the following Wednesday (4 days out) all contracts were signed with docusign, and I explained I wanted to see the paperwork, but numbers added up, until I received the final paperwork after calling 6 times. The agreed upon price of $2995 was $$4500 making the numbers work by extending the already agreed upon sale out to 4 years. I purchased pre owned because I didn't want to pay set up fees, and additionally they added $707.65 of accessories while we purchased zero accessories. I've tried contacting the sales department, sales manager, since the purchase at the end of February, It's now May 4th. DO NOT PURCHASE ANYTHING FROM THIS STORE WITHOUT AN INKED CONTRACT ON THE TABLE BECAUSE YOU'LL NEVER SEE THE NUMBERS UNTIL THEY FINALLY SEND THEM TO YOU AFTER 9 WEEKS. Here's the kicker, still not registered with MVD. There are other, reputable, sales for MotoX, Jet Skis, SxS, in the valley that I will work with in the future. Stay away from this particular store and purchase elsewhere. read more

Poor mechanical workmanship at RIDENOW for Can Am Spyder RT LTD We asked RIDENOW to install aftermarket lights on the bike to allow better visibility of our bike by others around us (especially at night). We were told to purchase the kits and they would install them. Service adviser, Kris P. Olivas, gave us an estimate, of $800-900 to install all of the lights. Once the work was started, they called and asked that I accept a higher estimate stating they needed to increase the estimate to $1300; which was paid two days later after bike was competed. Approximately two weeks later the bike was returned to the shop because the lights stopped working from wires that were installed exposed under the bottom of the. RIDENOW Powersports indicated we would have to pay an additional $631 for the repair which was paid to get the bike out of the shop even though the damage was due to the lights initially installed incorrectly. We took the bike to an independent mechanic because the wires were still exposed and could break again under the bike. This mechanic indicated that the wires internally in the bike were spliced and too short requiring total rewiring with an additional wiring kit to be purchased to complete the work. RIDENOW's incompetent work cost us an additional $400. So, for the initial estimated cost of $900 worth of work from RIDENOW Powersports, resulted in a cost of $2300 to us. We purchased a $3500 maintenance plan when we purchased our 2025 Can AM Spyder RT. We are so uncomfortable with RIDENOW's maintenance that we asked to have it refunded as we wanted the option to take it elsewhere. As YOU can imagine the refund was denied. Therefore, we are forced to pay double for maintenance on our bike or use RIDENOW's incompetent maintenance service and always wonder whether they completed the work correctly. BUYER BEWARE !!!! read more

-50 stars! 3 months out. Still no registration on my unit!!! Search on MVD, nothing. Also they sold it to me with multiple faulty parts. Took it back to be repaired and now I am paying on a unit that has been sitting in there lot for a month. Called to see whats taking so long and get conflicting stories every time!! Don't be fooled go elsewhere!!! read more

I should have read the reviews before going to the Cave Creek RideNow! They have the worst service. I went to get some parts and supplies for a Polaris. I walked around downstairs and looked at their new models. Everyone was friendly and asked what I needed. They pointed me upstairs to the parts department. There were three guys working up there, all looking at computer screens. I stood around there waiting and not one acknowledged me. I finally walked right up to one of the guys and he said he would be with me in just a minute. I hung out in the area and browsed around. After about 10 minutes of no help I left. I will find a place that actually cares about their customers. read more

They were very rude to me on the phone, and they don't have the patience for you either.

Performed a hard credit check when I explicitly and repeatedly told them not to. Despite this they checked my credit without me ever giving them consent. Do not ever go here. read more

BE AWARE I had purchased a brand new 2024 Yamaha MT-07 through this dealer, I took my bike in to do the Yamaha Clutch Recall that Yamaha themselves sent out a note to do, they had me wait 4 months to do this Job with little contact about when my parts would come in. After months of me asking they had finally squeezed me in for the job, I left my bike there on a Monday and got it back Wednesday. I left them a clean bike to get it back scratched up and leaking, I provided pictures of the damage they've done and the leak. This felt like a petty exchange for wanting my bike to be fixed, nice of them to squeeze me in after 4 months of waiting but like I mentioned they damaged my clutch cover, not only did they damage it but they've had my bike for 2 weeks for that replacement to happen with NO word on the whereabouts of my bike. Not a single call, text... If they can't do something as simple (for professionals) as change plates correctly, letting it leak oil and scratching the cover as if it was being rubbed against concrete, then I don't know if I'd be able to trust them with something big and be honest about it. I will update this review when I get my bike back, to see if they make me feel whole. Hopefully nothing else was damaged. read more

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Save yourself a trip to this shop. Took our ATV for a simple service on a Wednesday morning. Told Lucas that we needed the service completed asap due to upcoming hunting trip on the following Monday. They assured us that it was not a problem and that they'd call on Thursday morning for the service cost breakdown, NO call back on Thursday. Friday rolled around and I still had NOT heard back from them, so we called and spoke to Sam who said that NO service ticket had ever been written up for my ATV. He then assured us that they'd get started on it right away and would be ready on Saturday. Here's Saturday, no call back. We called them, they said that "maybe" it would be ready on Tuesday, but no guaranties because they were short-handed and over-loaded. So again, don't bother visiting this place of business. They are Un-truthful and Unreliable - find somewhere else. read more

Do not shop at ANY Ridenow shops. Nothing but failures at Peoria and this location. Had decent experience on SXS purchase but everything was downhill after that. "Customer second here at Ridenow!" read more

RideNow Powersports - Upfit UTV RZR - Motorcycle Dealers Near Me - Phoenix, Arizona

Zack made buying my Can-Am such an exciting and smooth experience. From the moment I walked in, he really listened to what I wanted and made me feel completely comfortable asking questions. He knew everything about the different models and helped me choose the perfect Can-Am maverick x3 without ever making me feel pressured. His confidence, honesty, and genuine enthusiasm made all the difference. As a woman, I truly appreciated how respectful and patient he was throughout the process. I drove away feeling empowered, thrilled with my purchase, and so grateful I had Zack as my sales rep. read more

Purchased a ATV, service was great until I paid. One month later still no registration no paperwork on vehicle to register and ride legally.??? still missing parts that were missing from unit when purchased!!! still haven't received parts that purchased when I bought the ATV. Run from these guys!!! read more

Purchased a new Can-Am X3 in December. After over 1-1/2 months, they still have not released the registration and title to AZMVD. The sales people are not responsive and don't return my calls/messages. I would not recommend and will not do business with them again. read more

Don't go here, they will do anything to make a sale then won't stand by what they tell you. They will sell you a warranty and tell you it covers everything bumper to bumper but when you go to have something fixed NOTHING is ever covered. They will also keep it in their repair shop for months. They LIE to your face! Go to Nash Powersports, much more professional. read more

Sorry for the long story but felt it needed told. I ordered a part for our Can Am from their parts department 3 weeks before our annual Glamis trip. Every week I followed up with them and consistently got the run around. Always Can Am's fault. Called again the Friday, Saturday and Monday before New Years and was finally told that it was there in one of 100 boxes in from Can Am. But they couldn't give me my part because that had no billing from Can Am. After a heated conversation with the Parts Manager they issued me a refund. Needless to say we ordered from another dealer and received the part in a week but missed our group trip I WILL NEVER BUY ANYTHING FROM RIDE NOW! read more

Absolutely, worst experience I've had with a power sports dealer. I took my dirt bike wheels in to get new tubes and tires installed on a Thursday morning. They told me they would be ready the next day (Friday). I waited all day Friday, no call. It was getting close to their closing time, so I called the service department to get an update. They told me that they were just about done and ready for pickup. So, I drive down just to be turned away because the mechanic had pinched the tubes and would not be able to complete the task in the remaining two hours. Unfortunately, this shop is not close for me. The service writer told me to come in the next day first thing in the morning (Saturday) and they would be ready. Saturday morning, I show up at 10am (1 hour after opening). My wheels are still not done! The rear tire was installed incorrectly and the front tire was half on with no tube! I ended up taking my wheels incomplete because I simply lacked confidence in there mechanic at this point. I would not trust this shop with anything! There mechanic struggled over three days trying to install dirt bike tires. As a former motorcycle and auto mechanic, I know that tires are one of the easiest tasks to complete. It is absolutely absurd to spend three days trying to change dirt bike tires with a tire machine! Please do NOT trust this shop with anything! The lack of knowledge and training is insane! Not to mention the $180 an hour rate! Looks like I just found my excuse to buy a tire changing stand for my garage! read more

RideNow Powersports - Dent and scratch - Motorcycle Dealers Near Me - Phoenix, Arizona

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This company will straight up scam you, took the bike in for an oil change and they charged me and didnt do any work on it. Took the bike to a new place a few days later and they confirmed my oil was still low and dirty. DO NOT COME HERE. Entire place is a scam read more

Took my Turbo S in for their platinum service package plus warranty wok and shock therapy. Had my rzr for 4-6 weeks, got it back with a dirty exterior, and without any of the paid for work done except for the shocks put back on the vehicle! Air filter still had dust in it (supposed to be cleaned/replaced), old oil filter loose and left on; Possibly new motor oil, no lubrication of any moving joints etc. They initially didn't fix the O2 sensor which was under warranty. GM at this location wasn't returning emails, spoke to regional manager Chad who also doesn't return calls. Terrible experience for a company and their management. read more

As much as I am for small business, and want to support them, I am not over the top for Ridenow..... they make appointments and did not keep it, and we had to follow up with them several times... ok it happens, then we purchase tires for our side/side, we paid to have it pick up....they were not on time and we had to call several times as to when they where going to be here to pick up and delivered.. Ok it happens as we scheduled to have the tires put on,,,, but then after it was scheduled the tires where not in stock really we scheduled this ok.... ok it happens, finally get the tires on and is hours late of the delivery time, we go to pay and they are charging for a credit card extra,,, ok we will write a check,,,, sorry no checks,,, so we have to pay the extra fee for a credit card almost $30.00 .... not happy about this, so ok they are suppose to be on the way, so after a couple of hours, we see our Side by side go FLYING BY OUR HOUSE!!! I thought he was going to run the rig into the wash (very rough),he gets stopped and when I questioned his speed... and he was like I was only going 15 miles an hour..BS BS BS!! there are kids on our block.... Slow Down, and don't lie I saw you and I saw how fast you were going, if we are for a small business you need to be for the family... the delivery guy lied... not sure we could ever go there again to do business,,, be family orientated .. If you say it do it,,, remember we are not in Dodge City, there are kids around us SLOW Down and don't lie about your speed and do you best to keep a appointment do what you say! read more

Called to get a service and repair of the jetski I purchased through Ride Now and was told they'd get me a quote. I was working with Jace and after about a week, I called and was told they were still working on it. A few days later and I got the same response. The lack of professionalism is crazy! I spent over 20k on a jetski and can't use them to get servicing?! Would not recommend this company at all until they get better service! How can you not support the products you're selling? read more

Bait & switch - I submitted an offer online for a machine they had advertised heavily discounted. They accepted my offer and while making arrangements to drive down there I was informed the salesman was confused and had me down "for a different model". Super frustrating to cancel a trip last minute because of a dishonest sales tactic. Do your due diligence before giving Ridenow Phoenix your time and money. read more

I bought a jet ski here and overall it was a pretty good experience. The price was as we discussed with no surprises, jet ski had no issues, and they kept their word on the deal we made. You do have to navigate the typical dealership upselling and going through salesman, finance, manager etc. but I guess that comes with the territory. Worth checking them out. read more

Avoid this place at all costs, completely unprofessional and a serious waste of time. They had listed a Can-Am, we made the drive TWICE from Las Vegas, NV to Phoenix, AZ, not a 30 minute drive but a FOUR hour drive. We own a business ourselves, we understand the value of communication, professionalism and respecting people's time but unfortunately this place fails on all. We first went on Thursday because we liked the price, when we got there it was thousands more. However, we gave them another chance and called Trent on Friday to reserve the Can-Am where he said he would leave the deposit for us and we can pay everything up front, he reassured us it would be ready for us Sunday at noon. When we got there? He wasn't at work, he was at a soccer game! Even after we texted him that we were running late and he said "Okay no worries", another gentleman helped us and told us it was SOLD, no warning, no phone call, nothing. Then their "good news" was that they had another one, but we had to pay $500 more plus $800 delivery!? What a joke. Either it's just a total disorganized place or they simply just don't care about people's time. This is certainly how we would not treat our clients especially ones willing to do long trips and hours of driving. Absolutely do not recommend doing business with them unless you want to waste your time, money, and continuously be misled! What a joke of company. read more

Everything went well! We go in trying to get what we wanted for a good price not out of budge and Mathew was so wonderful and helped us out got us the deal we wanted. Thank you soo much ! read more

Almost painless! Ben was very helpful in answering questions and Matt Worked with us to get a good deal. Thank You!

I tried to do a deal with this dealership only to have to walk away they lied. They had someone new every time i went there to try to close the deal They let you sit downstairs while they take your offer upstairs so the manager could look it over. Then the game begins with the up and down the steps we go with them offering plans that they will not put in writing. The salesmen don't have business cards when you do reach a deal. They make changes when you're ready to put a down payment on the item. They sold me a machine they did not have only to tell me I was buying something different. It was amateur hour but really it was a half a day the whole place was a joke. I will never entertain the idea of walking back into this place. Too many other dealers around that would love to have your business. This place is not worth 1 star. Don B read more

Website says they work on Yamaha generator/invertors. Don't believe it. They don't and told me Peoria location did. Made the appointment that they confirmed and was told the same thing. Longer drive but even more frustrated. Make sure you know what you're getting. read more

DO NOT BUY ANYTHING here !!!!!!!! I went there to make a purchase over $ 30,000.00 but left after I was lied to repeatedly . They only care about their profits, not the customer. They play sales games and lie, NEVER buy here or any Ridenow locations, unless you like throwing your money away and treated poorly read more

This review is directly due to the Service Manager Andrew. Honest, straightforward, and solution based. For my next purchase ("toy"), I'll make sure Andrew can be my service manager. read more

. I continued to notice my brakes are very squishy and don't have any resistance. I quickly got onto Can Am blogs and started to ask people about the symptoms I have with my Maverick. Several people told me to check brake liquid to start with. After checking my brake fluid I noticed the left reservoir was completely empty with no brake oil in it. So I started to wonder if this was the reason why my brakes are so squishy. Other people on the Can Am chat groups told me that it was probably my brake master cylinder. How was this car allowed to leave Ridenow Phoenix without checking all fluids to ensure everything was good? 4. How can two different Ridenow dealerships both tell me the first did a used car inspection/ appraisal in Phoenix and then Ridenow Rancho tells me they checked everything out and everything was good? After further investigating all of this I called another one of your stores in Las Vegas and asked them what is policy and protocol when they get a used vehicle. I was told by the service manager (Trevor) at Boulder Ridenow that they conduct an Appraisal and based on that the service technician will make sure all safety components are safe such as brake pads, calibers, master cylinders etc. My question is was this really done at Ridenow Phoenix? I would like to request the appraisal and all supporting documents or checklist that was done on my car to ensure all safety components were checked when the service technician test drove it as a standard policy for your organization. It appears to me that this Ridenow dealership in Phoenix is selling unsafe vehicles because my brakes don't work. How did the service technician not notice this when he test drove to ensure safety of this vehicle? 5. Checked my engine oil yesterday and noticed my engine oil is low. Again, was an oil change done like they told me? If so, please tell me what type of oil was used so I can fill it up for you guys. As a leader myself it is important to get off your desk and walk around at times and interact with your customers or conduct quality assurance surveys to ensure appropriate customer service is being given. Furthermore, I spoke to Matt Sheridan today about my concerns and he had no solutions for me at all. He told me that he paid Ridenow Rancho for one hour of service and he could not do anything else for me. He stated," I can't be in my service department verifying all the vehicles are being thoroughly inspected and plus humans are doing the job so...." This sounds to me that he is not acting like a manager should if he doesn't know the answer, maybe he should first investigate the matter and then get back with the customer with an educated solution or reply. Providing this type of response is not "complete customer satisfaction". Below is your Mission statement that is quoted. Please train your management staff and line staff to truly understand this statement. It represents you and the products you sell the community. Shame on you guys for selling unsafe vehicles and not being accountable. Instead of owning it I was told that humans do the inspections and they basically will mess up and it's okay to sell Our Mission Statement Is: "To provide service of superior quality, value, and convenience so that we achieve complete customer satisfaction; to sell products that allow Our customer to have more fun in their lives; to remain competitive and profitable for continued growth; and to create an enjoyable, healthful work environment for our employees." read more

RideNow Powersports - Empty brake fluid reservior after purchasing from this dealership. - Motorcycle Dealers Near Me - Phoenix, Arizona

I knew from previous Can Am Spyder experience that this shop was un-able to perform any good service but as some years have passed maybe they "learned " a couple of things on these bikes? An oil and rear tire change should have been an easy task?? They were able to misplaced the rear brake caliper which snapped the parking brake and destroyed some switch sensor... all of this 29 miles after the service, into a 9000 miles ride! I am carrying now a piece of wood to keep the bike steady... mediocre!! read more

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I recently purchased a new RXTX 325 and wanted to ask detailed questions about tuning options. I tried calling several dealerships and none of them had any detailed answers. I spoke to Christopher Jasonos. Chris went out of his way to research all of my questions. He even took it upon himself to call other companies to get answers. He called me after hours and genuinely showed concern for helping me even though I didn't purchase the Seadoo from his dealership. In all of my years as a customer, I don't remember the last time someone treated me with such importance. I hope this dealership knows what a valuable person they have working for them. If you need someone to work for you and not just treat you like a number, Christopher Jasonos in the parts department is the best I have ever dealt with!! Thankfully, Rick Palmateer (Florida) read more

Ride now cave creek made our decision to purchase a polaris ranger northstar easy and we received a lot of information to make the right choice for what we would use the ranger for. Every staff member was attentive and made sure our questions were answered. Anthony & Austin spent time with us to make sure we got what we wanted. Bobby the general manager was superior, He wanted to make sure we were satisfied, he knows how to run a great staff of employees. Thanks, Joy & Mike read more

Matt Sheridan and his team are awesome. I know this location may have had some issues in the past, but from the last 7 months of interactions with them, I can say they have all been addressed and corrected. Nothing but praise for all of their team members. I've been made to feel like family, and when there is an issue, which all toys have, they always make sure it is thoroughly inspected and addressed in a timely manner. Kyle, Tyler, Jordan, Matt, THANK YOU! read more

RideNow Powersports - Delivered to my door - Motorcycle Dealers Near Me - Phoenix, Arizona

I just had an extremely pleasant and flawless experience at RideNow in Cave Creek. Jason in sales, took really good care of us and was great to work with. Jordan, the preowned manager was also a pro and between the two of them I couldn't have asked for a better experience. This dealership is honorable and fair to its customers. A+ read more

Wish I could give negative stars. I have a list of 33 items over 8 service trips in a span of 6 months that this shop screwed up. Bought first Ranger and it went it for service so many times in the first month, it was insane. I lost tons of cash just to upgrade to a brand new machine because I was so frustrated with the service here. This service dept is also shady as heck. They charged me for a bunch of parts they never even put on. Then when I called them out and wanted a refund, THEY SENT ME A GIFT CARD! Needless to say, I am irate. I don't want to spend anymore money at your sham of a shop. Now my brand new machine (like no one has ever driven it) has an electrical short in parts this crappy service dept installed two months ago. The short comes from new lights and radio I had them order and install. I only took the new Rzr out 4 times. 4 TIMES. Now I'm back in the shop. DO NOT LET THIS PLACE WORK ON YOUR MACHINE OR EVER BUY FROM HERE. This place is a joke. They strip bolts and don't replace until you say something. Wires got hooked up backwards so my lights were constantly on. I asked and paid for an alignment and had to bring it back twice only to hear "Whoops. We forgot." The list goes on and on and on and I have so many more issues that happened that I just can't list them all. RIP OFF. DON'T EVER GO HERE. read more

Matt Sheridan does a great job, he always delivers! He does what he says he's going to do on price and service. I have bought several rigs from him and will continue to give him my business. His son Matt jr does a great job communicating and getting everything together to close out the deal. Always answers text and calls all the way through the process. It very cool to work with the father son team. I highly recommend giving the Matt's a call for your next ride! read more

RideNow Powersports - My new rig - Motorcycle Dealers Near Me - Phoenix, Arizona

Had a great time looking around, Miles was very friendly and helped me and my friend out narrow our dream rides

Attempted to deal on a new Kawasaki Mule Pro-FXT which showed online from their website they had what I wanted in stock. Emails as follows (edited for brevity): ... We do have this machine in stock. How soon are you able to come down and go over your options for the machine, Today or Tomorrow? This is Noah Mock, your internet sales specialist at Ridenow Powersports Phoenix... Here at Ridenow Powersports Phoenix we offer the Nations Largest Pre Owned Inventory! The Kawasaki is an excellent, highly sought after, choice and starts at just $20,599! ...These vehicles won't last! What day works best for you to stop in and see us, today or tomorrow? Or do you prefer communication through phone, text, or email? Talk to you soon! Noah Mock Ridenow Powersports Phoenix 17202 N Cave Creek Road Phoenix, AZ 85032 Noah, We've had bad experiences with machines supposedly in stock, but not in stock, so please bear with me. Do you have a 2023 Kawasaki Mule Pro FXT ranch edition in your stock? It appears you do at this link and the price starts at $19,599 If I got a "yes, we have the 2023 Mule Pro FXT Ranch Edition in our inventory" response, then we can proceed. (from Noah) We do have this machine here in stock. It is currently un built over at my warehouse but that is an easy fix. Right now we show only 1 machine in stock. Are you local to us here in Phoenix? (to dealership) What does "un built over at my warehouse but that is an easy fix" mean? "Right now we show only 1 machine in stock." Is that the Mule Pro-FXT Ranch Edition? I'm starting to feel as though you want to play games. I don't like that feeling. Do you have a 2023 MULE PRO-FXT Ranch Edition for sale in your inventory? I would appreciate a response of "yes or no, Ride Now Power Sports Phoenix has a 2023 MULE PRO-FXT Ranch Edition in our inventory". I will not come to your dealership without clear answers to my questions. Response from Noah Ride Now Powersports yes I did not respond and blocked the email address. What would you take from this exchange? Noah would not answer my questions. Not once did he write they have a 2023 Mule PRO-FXT Ranch in their inventory. Then a smart a** response of yes. Sounds like Noah trying to play games: trying to get me to come to the dealership (Are you local to us here in Phoenix?), and for what purpose? Bait and switch? Would you feel as though you are being lied to. After digging further, I found Ride Now Powersports has an 'F' rating with the Better Business Bureau and is not accredited. https://www.bbb.org/us/az/tempe/profile/motorcycle-dealers/ridenow-powersports-1126-13099 F BBB rating RideNow Powersports Failure to respond to 16 complaint(s) filed against business 46 complaint(s) filed against business Whew! I'm glad I steered away from them. However, we got a great deal with Kelly's Kawasaki. Review to follow later. read more

Went to go look at a bike, originally about 4,959, the out the door price they gave me was over 7,500. Called an actual Honda dealership and they offered a price 1100 dollars less. When we went to the dealership and told them that we were originally at ride now the first words out their mouths were "oh, I'm sorry". This place is nice and clean but charges for fees that they can't even explain, and the same fees were put multiple times hidden throughout the bill. I recommend buying your bike literally anywhere else... read more