I went in to discuss my moms account with the managing staff and was pleasantly surprised with…read moreevery person I encountered. While their billing system is not perfect their customer service is!! Actually considering changing my location of my EOS membership just based on their customer service! Shout out to Adam, Matt (stretch manager) and the front desk gentleman with great energy!

1/5 -- Pushy personal-training sales, "fitness-splaining," and a cancellation that wasn't actually…read moreprocessed I recently joined the EōS Fitness on E Guadalupe Rd/Rural Rd in Tempe. I actually liked the gym itself and its equipment selection, but my experience with the membership process and staff interactions created so much unnecessary frustration and ill will that I have now requested cancellation of all my EōS memberships and decided I would rather find another gym. One of my biggest issues was my repeated interactions with Kiani regarding the fitness/personal-training program. I clearly said that I wasn't interested, but instead of simply accepting "no," I felt repeatedly questioned and pressured about my decision. He asked me things like "How will you reach your goals?" as though I couldn't successfully work toward my fitness goals without enrolling in their program. This was particularly irritating because I had already successfully lost about 10 lb on my own. I explained that I normally exercise 5-6 days per week, doing approximately 10 minutes of cardio and 30-40 minutes of strength training. I was then told that this wasn't enough and that I should instead be doing around 30 minutes of cardio plus an hour of strength training. My doctors and nutrition professionals have been supportive of the routine I've been following, and consistency rather than excessive intensity has been what actually helped me make progress. I wasn't asking for my workout routine to be critiqued. I was simply saying that I did not want to purchase a fitness/personal-training program. Offering the program once is perfectly reasonable. What I found inappropriate was repeatedly questioning why I didn't want it, questioning how I would reach my goals, and "fitness-splaining" to me why my existing routine supposedly wasn't enough after I had already declined. "No, thank you" should have been enough. Unfortunately, the membership issue that followed made the experience considerably worse. I initially signed up online for Will Crush and shortly afterward decided that Will Power better suited what I wanted. I contacted EōS and then went to this location in person on September 3 specifically to cancel Will Crush and sign up for Will Power. Kiani handled this and told me that Will Crush had been cancelled and that everything was "all set." I left believing that the old membership was cancelled. My app continued showing Will Crush, however, so I followed up. The next day, Olivia actually checked my account and told me that Will Crush was still active and had NOT been cancelled. She then submitted another cancellation request to management and told me that it was expected to be processed by September 9 or 10. My September 4 written correspondence documents that I had been told the membership was cancelled in person and subsequently learned that it remained active. I want to be clear that Olivia was helpful, and my complaint is not directed at her. She actually checked the account, discovered the problem, explained what had happened, and attempted to get it corrected. What I find unacceptable is going to the gym specifically to cancel a membership, being told that it was cancelled and everything was taken care of, and then discovering afterward that the membership was still active. This was also happening while I was within the cancellation/rescission period stated in my membership agreement. The agreement itself says that a member may cancel before midnight of the third operating day after receiving the agreement and is entitled to a full refund when cancellation occurs within that period. Instead of a simple membership change, I have had to repeatedly follow up, submit online inquiries, call, return in person, send written cancellation notices and create my own documentation because I don't want to discover later that I'm being charged for memberships I requested cancelled. At that point, the accumulated experience changed my opinion of the gym entirely. The repeated pressure and unsolicited "fitness-splaining" had already created considerable ill will, and discovering that a membership I was explicitly told had been cancelled was actually still active was the final straw. I have now requested cancellation of all my EōS memberships. It's unfortunate because I genuinely liked the equipment, but I would rather find another gym than deal with a membership experience where saying "no" to an additional paid program isn't simply respected and where I have to repeatedly follow up to make sure a cancellation I was told was completed actually happened.

I'm so glad I found this Orangetheory location after moving to this part of the Valley. The studio…read moreitself is fantastic--clean, well-maintained, and thoughtfully equipped with two restrooms, two showers, and new treadmills. The staff is always welcoming, and the overall community here is truly something special. I've been an Orangetheory Fitness member for nearly 12 years and have visited over 125 studios across the country due to frequent work travel--and I can confidently say Coach Joan is the best, hands down. She immediately made me feel at home at the Tempe studio, always offers thoughtful modifications for my injuries, and genuinely loves what she does. Her energy is infectious in the best possible way. Whether you're visiting from out of town or looking to start a new fitness routine, I highly recommend this studio. Give the front desk a call--they'll take great care of you!

I haven't rated this location yet-- it's 5 stars. I rotate between this south Tempe gym and the…read moreScottsdale one, located on E. Indian school Rd. I like them equally since every OTF I've been to in state, and in other states, are set up similarly so you can just hop into any gym and get a great workout. This Tempe location is conveniently located on Guadalupe Rd near 101, in the Fry's shopping center. There's always parking, the instructors are great, and the staff is friendly. I will complain about one thing, and this isn't related to this OTF location itself but the OTF policies in general, I just placed a 30 day freeze on my account, I'll be traveling out of the country for almost a month. I was told there is $15 freeze fee, which I think is pretty lame. It's not like I could use my classes if I wanted to, so charging me to freeze just seems gratuitous. But that is corporate, capitalist America for you. I don't agree with this fee, but I'm not bothered enough to stop working out here. And OTF knows that. Anyway. OTF Tempe is great otherwise.

Sarah and her team at Pure Barre are so helpful and encouraging! As a 'newbie' to working out in…read morethe barre format last October, I've totally enjoyed the variety of classes they offer and the sense of connection I get by coming to the Tempe location. I know my body is getting stronger, and I plan to keep coming and reaching my fitness goals! Thanks Pure Barre Tempe!!

Visited over the weekend as they were hosting an open house with free classes to celebrate the…read morestudio being under new ownership. We were welcomed promptly by the front desk staff to check in. My friend received several phone calls leading up to the class to ensure she came prepared with grip socks. I however did not receive a call so was not prepared. I ended up having to buy a pair at the studio (no biggie-- I have a cute pair of socks now). I found it a little odd that socks were even needed as the studio was carpeted. I have not done many barre classes so I'm not sure if this is standard. There were several classes offered that morning, my friend and I took the 9am. There was not any sort of introduction by the instructor or overview of what the class would entail, we just jumped right into the class. It's one thing if it's a regular class, but when you're hosting an open house and looking to attract new members I would have appreciated a little bit more of an overview and a chance to connect with the instructor/studio. The music good and I definitely left feeling like I got a good workout (especially my core!) The owner was very positive and welcoming and even gifted the attendees with little mementos from their travels-- which I appreciated and thought was a nice touch :)

This gym is in a great location and it's very clean, the staff here are friendly and welcoming! I…read morewould recommend this place to anyone who lives in the area! Good people!

My friend has a membership that includes a guest and his gym won't open till next month but they…read moretold him he can go to other EOS gyms along with his membership benefits. But this white girl that looks young told us we can't use his benefits and his membership wasn't active which what she said was bullshit and doesn't know what she's talking about at all. She must be new enough to not understand how that works. So we went to another EOS on rural and Guadalupe and they helped us both a lot! I'm a guest with my friend and I have 10 days to go to their gym without him if I wanted to. And the guy at that location agreed with us to and said he doesn't know what they're on about. He showed us my friends membership being active. So I HIGHLY recommend the EOS on Guadalupe and Rural!! They're so friendly and very kind and 100% helpful I love that location and we'll stay FAR AWAY from the EOS on Warner and McClintock CUZ SCREW U ALL.

I love this place!! The staff and trainers are all super nice and easy to work with, they push and…read moreencourage you to do better. Many nights I've dragged myself to the car exhausted, next day I'm sore all over! And it's starting to show, the pay off is seeing my own transformation! It's like a family

I love Tempe FBBC! The staff and environment are so positive and encouraging. The new owner Lori is…read moresuch a doll, always so sweet & accommodating. Even on the days I'm dreading going I leave with such a better attitude & it changes my day around. I feel stronger than ever, I can't wait to see more progress in the year ahead!

I looked this gym up before relocating to the area a couple of years ago and held off on joining…read moreuntil this last fall... all I can say is that I wish I'd joined sooner! I signed up for the beautiful strength program in fall of 2017 and have continued on to train three times a week with the same group of folks. The beautiful strength series was a fun opportunity to meet like-minded people, and is well-instructed and structured. I very strongly recommend it, even if you have some lifting experience. The facility itself is nice, the gym members are good people, and I'm happy to be a part of the community. Do yourself a favor and check it out!

This is a small gym with small classes where you'll find a genuinely nice community of people from…read morethe staff to the clients. As someone who is just trying to learn the basics I was made to feel very welcome and comfortable. Strength training is new and difficult for me. The trainer Matt, made sure his instructions scaled to my ability which I found incredibly helpful. Gyms around town have such different offerings/cultures so let me highlight some specifics: 1. It's a studio styled - open gym, with lots of strength equipment: strength machines, kettlebells, weight racks, sled, tires etc. 2. Cardio here primarily involves lifting heavy things rapidly. No treadmills, no zumba classes. 3. It's clean, also they can open the bay door at the rear of the gym for fresh air which is a nice feature. 4. Very welcoming to different abilities, ages etc.

This place is great - I had found this Pilates Tempe through some internet searching and decided to…read moregive it a try based on the positive reviews I saw on yelp. I love that they offer a free intro session so you can see for yourself that it really is an awesome studio. The instructors are great - they're all positive and encouraging while providing support to improve my form and become better at Pilates. The structure of the classes is also great - there are only 6 people max in each class - which to me is the perfect combination of individualized attention without feeling like someone is watching you so intensely. I also really appreciate that they won't cancel a class because of low enrollment. I previously took classes at a different studio and if enough other people canceled I would get a text message a few hours before class saying no class that day. That DOESN'T happen here and it's wonderful. On the subject of scheduling, you can sign up online or using their app- both are super convenient. I also appreciate that I can set up a recurring schedule so I can attend the same class(es) each week. I would highly recommend this place!

First time at this location. It was nice. Julia was the instructor for my strength / stretch class…read more She was so nice! I will look out for other classes at this location through class pass.

This is the best of the best gym that gives you personalized, one on one training with extremely…read morequalified fitness trainers! Its a small gym but it's loaded with hundreds of customizable exercises that are catered to each client, individually. Each personal trainer really takes the time to understand your fitness level and capabilities, and enhances your strengths by designing the right workout for you. The trainers are incredibly friendly, welcoming, and always ready to help. The owners go above and beyond making their clients feel welcomed and comfortable. From the fitness classes, to "boot camps," to tire workouts, and to one and one training, they make it easy to get a great, solid workout, every time! I'm never disappointed when I workout here!

Went to my first drop-in and took their core cardio class. It was just enough of a workout but not…read moretoo much where I feel super sore the next day. Good since I haven't worked out in a long time and I'm just now getting back into it. The instructor and members were all really friendly and nice and went out of their way to make me feel welcome and included. They did mention this wasn't the normal instructor and that she is typically a lot harder -- so I lucked out for my first workout :) $5 drop-ins isn't bad at all which is nice if you have another gym membership but want to switch up your routine. Good vibes and overall fun experience so I'll be back to try some other classes real soon!

Came here today for the first time to take a Zumba class. The receptionist was friendly and…read moreinformative as this was my first time and I had questions. The studio was clean, and well lit. The Zumba instructor was energetic, positive and friendly. She pushed us to do our best, and kept encouraging us. You get your first group class free otherwise they are $10 each. You can purchase packages as well. When I checked in on Yelp today, the check in offer is 2 punches on your punch card. I will make this my every Saturday Zumba workout spot!

Alex promotes empowerment by her commitment to provide consistently challenging & FUN routines that…read morehelp you stay healthy, fit and induces a wealth of Positive Energy for all who join in! Alex is a wonderfully skilled Pilates Instructor and is a beautifully lovely person. She is extremely professional, brilliant and enjoys helping people become healthy. I'm sure, by helping people to better enjoy their lives by being fit. Thanks Alex, for being a great inspiration to me, way out here in Boston MA!! Ivy

I went with some friends for an intro to Bungee class and it was really well done and a lot of fun!…read more The instructor was friendly and clearly had a well thought out plan to teach us the different methods. And wow it was a good workout - and a lot of laughs!! I personally don't love jumping around a ton but several of my friends plan to go again, and we'll definitely be checking out the aerial silks classes. I think that is more my speed!

Closed or relocated-not sure which after many unanswered calls, texts and emails. Hoping the owner…read moreand staff are ok but feel it's unprofessional to not let customers know. Just bought packages a few weeks ago and got to attend 1 class. Drove 30 min. for class today and found the business cleared out and lease signs up. So sad - they had amazing classes!