I went in to discuss my moms account with the managing staff and was pleasantly surprised with every person I encountered. While their billing system is not perfect their customer service is!! Actually considering changing my location of my EOS membership just based on their customer service! Shout out to Adam, Matt (stretch manager) and the front desk gentleman with great energy! read more

1/5 -- Pushy personal-training sales, "fitness-splaining," and a cancellation that wasn't actually processed I recently joined the EōS Fitness on E Guadalupe Rd/Rural Rd in Tempe. I actually liked the gym itself and its equipment selection, but my experience with the membership process and staff interactions created so much unnecessary frustration and ill will that I have now requested cancellation of all my EōS memberships and decided I would rather find another gym. One of my biggest issues was my repeated interactions with Kiani regarding the fitness/personal-training program. I clearly said that I wasn't interested, but instead of simply accepting "no," I felt repeatedly questioned and pressured about my decision. He asked me things like "How will you reach your goals?" as though I couldn't successfully work toward my fitness goals without enrolling in their program. This was particularly irritating because I had already successfully lost about 10 lb on my own. I explained that I normally exercise 5-6 days per week, doing approximately 10 minutes of cardio and 30-40 minutes of strength training. I was then told that this wasn't enough and that I should instead be doing around 30 minutes of cardio plus an hour of strength training. My doctors and nutrition professionals have been supportive of the routine I've been following, and consistency rather than excessive intensity has been what actually helped me make progress. I wasn't asking for my workout routine to be critiqued. I was simply saying that I did not want to purchase a fitness/personal-training program. Offering the program once is perfectly reasonable. What I found inappropriate was repeatedly questioning why I didn't want it, questioning how I would reach my goals, and "fitness-splaining" to me why my existing routine supposedly wasn't enough after I had already declined. "No, thank you" should have been enough. Unfortunately, the membership issue that followed made the experience considerably worse. I initially signed up online for Will Crush and shortly afterward decided that Will Power better suited what I wanted. I contacted EōS and then went to this location in person on September 3 specifically to cancel Will Crush and sign up for Will Power. Kiani handled this and told me that Will Crush had been cancelled and that everything was "all set." I left believing that the old membership was cancelled. My app continued showing Will Crush, however, so I followed up. The next day, Olivia actually checked my account and told me that Will Crush was still active and had NOT been cancelled. She then submitted another cancellation request to management and told me that it was expected to be processed by September 9 or 10. My September 4 written correspondence documents that I had been told the membership was cancelled in person and subsequently learned that it remained active. I want to be clear that Olivia was helpful, and my complaint is not directed at her. She actually checked the account, discovered the problem, explained what had happened, and attempted to get it corrected. What I find unacceptable is going to the gym specifically to cancel a membership, being told that it was cancelled and everything was taken care of, and then discovering afterward that the membership was still active. This was also happening while I was within the cancellation/rescission period stated in my membership agreement. The agreement itself says that a member may cancel before midnight of the third operating day after receiving the agreement and is entitled to a full refund when cancellation occurs within that period. Instead of a simple membership change, I have had to repeatedly follow up, submit online inquiries, call, return in person, send written cancellation notices and create my own documentation because I don't want to discover later that I'm being charged for memberships I requested cancelled. At that point, the accumulated experience changed my opinion of the gym entirely. The repeated pressure and unsolicited "fitness-splaining" had already created considerable ill will, and discovering that a membership I was explicitly told had been cancelled was actually still active was the final straw. I have now requested cancellation of all my EōS memberships. It's unfortunate because I genuinely liked the equipment, but I would rather find another gym than deal with a membership experience where saying "no" to an additional paid program isn't simply respected and where I have to repeatedly follow up to make sure a cancellation I was told was completed actually happened. read more

There was a peeping tom in the gym taking photos of my girlfriend. I had multiple eyewitnesses of the situation happening. When I asked Eos to please let me see the camera footage or at least hand it over to the police, they refused unless they had official paperwork demanding that they had to hand it over. This was the evidence necessary to prosecute this creep in the gym who's secretly taking photos of women and getting away with it. After I moved away from Arizona, their membership subscription recurred constantly, and I had to get into an argument over email to get it canceled. Not only did they let a creep get photos of my girlfriend and get away with it, even when we had eyewitnesses and all we needed was just to see the evidence as well as the police, but they will suck you up for as much money as they possibly can. read more

EōS Fitness - Big bird to EOS, and my Rolex to put salt in the wound. Don't let creeps spy on women in your gym next time. - Gyms Near Me - Tempe, Arizona

Great gym with all the equipment you need. We go around 9am and it is never crowded and the staff is great.

The gym itself is nice and has good equipment, but the staff were not very welcoming. They came across as unfriendly and unapproachable, which made the overall experience less enjoyable. A more positive and helpful attitude toward members would make a big difference. read more

Great gym really big! Highly recommend to join Eos! Really clean as well!! I've been going a more than a year now

Hi, I signed up for a 7-day pass and received an email confirming that I was good to go. However, when I arrived at the gym, I was told I couldn't work out. The front desk staff was polite, but ultimately said she couldn't help me or do anything to resolve the situation. I got up at 4 a.m., got ready, and drove 15 minutes to the gym, only to be turned away. If the front desk isn't able to assist with basic issues like this, it raises the question of why someone is there at all. I hope you'll look into fixing this process so other potential members don't have the same experience. Thanks for your time. read more

I love how the gym is soo big & they have a lot of equipments. 1 star out of 5 for such a huge gym with only 6 toilets and 2 were closed for 3 days and we had to line up for the fourth toilet to use. They only have 5 washbasins in such a small space & Lockers rooms is small too. And too cold for me since I'm a girl. I wear leggings & baggy shirt and still too cold for me. I'm not a dude who is 200lbs.. so I can't take the cold. read more

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Most of the recovery chairs in the "zone" area (access to which is extra) no longer function at all. Just too many people for the facility to handle. They need to cap membership at this site like Lifetime has done at various times. read more

This Gym is a scam I was forced into a contract that I have to pay to get out o. I only came for one day to try out the facility. They force you to pay for cancellation of your membership read more

The front staff is not welcoming at all. Never once have the welcomed me in - acknowledged me when leaving - This is the most unfriendly EOS I have been too. read more

I went to the EOS Fitness Tempe, AZ gym on 5/1/26 located at 750 E. Guadalupe Rd. Around 5:37pm when I was taking a shower in the women's locker room, the lights turned off. Lights were off above the showers and entire women's locker room. I think I was the only one taking a shower at the time. I was taking a shower in the dark. I went to the front desk after this incident. There were 3 employees at the front desk, including Chris and Emma. I told them about the incident. I said it is suspicious to me. Emma stated that another person came up to them earlier to let them know about the lights being turned off in the women's locker room. Chris told me that he accidentally hit his head on the light switch for the women's locker room in the office. The office is located near the entrance of the gym, which is to the left, if you are facing the front desk. I spoke to Julian, District Operations Manager on 5/5/26 and he claims the video footage shows Chris hitting his head on the switch. I trust my intuition and this incident doesn't feel right to me. Something seems off. read more

We were so excited for this to open and we got a chance to see all of the amenities. Except? This place is a magnet for all kinds of terrible people. The first time I went there, I found 2 people sleeping in the locker room. The sauna had a group of guys vaping in there, and the spa and infrared sauna were not working. But somebody was sleeping in that sauna too. Nobody cleans up, the equipment is either broken, out of order or something. We started going to our regular EoS even though it's further away. read more

The first few months at this EOS after it opened was great. Very nice equipment and plenty of it, and a good variety of machines. Now, this place is CONSTANTLY so busy, it never dies down. Weekday or weekend, any time. It is so unpleasantly crowded and hot in here. Also, the equipment is scattered everywhere and no one ever re-racks the weights. I'm sure that's not the staff's fault as it is hard to keep up with inconsiderate gym goers. It's definitely a trade off to have nice, new equipment that most gyms don't have, but can't hardly ever use it because of the crowd. read more

Nobody fixes anything or replaces anything, wipes always missing, tissue & towels always missing, bathrooms are always disgusting & amenities always broken, management very unprofessional, switched to mountainside. read more

This lady stops us after I tell her "I'm checking in with my guest". There are other individuals who are waiting for her when every time I sign in i just get to "go ahead". this lady continues to do this every time i come by and she Needs to move shifts or leave to another gym. This is outrageous behavior. read more

The crypto chairs 2/3 work. Massage chairs 4/6 work. Cold plunge isn't cold enough. Hot tub isn't hot enough. People with sneakers and sweaty clothes in the infared sauna women's locker room has a putrid perfume sprayed in there that gives you a sore throat, stings the nostrils, burns the eyes. NEVERRR any parking so you have to circle around a bunch. Very crowded and nearly impossible to get a rack or press. A girl was speaking loudly in speakerphone in the cardio cinema while everyone was working out/ watching a movie. There is NO POOL, so that photo is false advertising. To boot a huge woman was wearing a tshirt advocating abortion disgusting clientele, don't send your kids to the children's area read more

This gym is so nice and new! The staff is so friendly and they have so many fun amenities that I haven't experienced before!

I was so excited when this location opened up and I love the fact that it's really close to home and the new equipment is great and all. Unfortunately it's like a sauna in there and if they don't improve the ventilation, I feel like I'm going to want to quit. I'll give it more time, but if it doesn't improve soon, I'm going to hate going there. The old location was much better. I had been going there five days a week for a few months and never felt like there was no air. read more